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Early adopters are being penalized for their loyalty — please add a storage add-on option
I've been a Proton customer since the early days, back when supporting the company meant taking a real chance on a small, unproven project. Like many early users, I'm on a grandfathered plan with early-bird pricing, a permanent 2-year plan, and carried-over bonuses (540 GB on Unlimited).
I'm now migrating 15 years of data from Google and — like any normal customer who loves a product — I tried to give Proton more money for more storage. What I found:
There is no way to purchase additional storage on Unlimited. The storage amount is fixed. No add-on, no à-la-carte option, nothing.
The only "upgrade" path requires me to forfeit my early-user benefits. When I contacted support, I was told that upgrading would mean losing my discounted early-bird pricing and my permanent 2-year plan, moving me to standard pricing "similar to pricing for new users."
Read that again: a long-term, paying customer who wants to spend more money on the product is told the only way to do so is to give up the loyalty benefits they earned. This actively disincentivizes both long-term commitment and early support. It tells every early adopter that their loyalty has a shelf life, and that the reward for helping build Proton is being locked out of its growth.
I'm not asking for free storage. I'm offering to pay for it. Many users in grandfathered plans would gladly pay for a reasonably priced storage add-on without touching their plan or benefits — that's pure additional revenue Proton is currently refusing.
Proton's philosophy has always been that users, not advertisers, are the customers. Please don't let the earliest of those users feel like second-class customers. Add a storage add-on that works for existing plans, without penalizing legacy benefits.