K
My feedback
3 results found
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346 votes
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275 votes
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commented
So you want a dedicated team of top notch programmers create new features, squash bugs, and keep a growing mail service running, but not actually pay for it? Here's a solution: Gmail.
I don't get the whining, you pay ProtonMail so that YOU aren't the product. It's expensive to run a company. Employees, taxes (especially in Europe!), servers, bandwidth, office space, all that adds up quickly.
I have a Visionary account and while I agree that some features are kinda meh for me, I happily pay the price because I feel like I'm getting my money's worth.
If I may suggest something, it would be to allow a plan that focuses only on mail. ProtonVPN is, to be frank, pretty crappy. It's among the slowest VPN services I've used (far slower than ExpressVPN, for example) and I simply have no need for it. But on the paid plans, it's included. This means if you ONLY want all the paid features of MAIL, you still pay for PVPN, too.
I'd love to see a pricing tier that has no VPN, but allows me to add more storage, and buy more email user accounts as needed.
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2,246 votes
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commented
So what OP is asking is for ProtonMail AG to just create a brand new operating system? Do you realize how incredibly expensive and resource intensive that is? There's a reason that after lots of attempts from other billion dollar companies like Nokia and Microsoft, we are down to just Android and iOS.
You can't expect a small company like ProtonMail to just create a whole new mobile (or desktop) operating system.
They COULD make a heavily customized version using the open source parts of Android, but even that is extremely costly, requires costly support, and so forth. I just don't see this as a realistic option for a small company like ProtonMail.
The cost of servicing your account (giving you storage, support, etc) is the same regardless if you live in Brazil, US, Ukraine, or Mozambique. I can sympathize with folks where their income level is below that of some other countries but I don't think it's fair to ask PMail to drop the price for people located in other countries. And what's to stop an American from jumping on a VPN, getting a Brazilian IP, and then joining and paying that lowered Brazilian price? Too many loop holes.
In the same sense, if you wanted to drop prices for lower income level areas, you'd have to increase the price for higher income level areas. So folks in ProtonMail's back yard (Switzerland, with some of the most expensive cost of living in the world) and countries like Norway would then have to pay a higher price than anybody else. That's also not fair.
I know some porn sites do this - they detect where the visitor is from and then might offer a lower price - or a higher one - to join that site. It's called GEO targeted pricing. Their argument is that "someone in Norway is used to paying more for luxury goods like alcohol etc, and their income is statistically x% higher than in the US, so they can afford and EXPECT to pay more).
they use the Big Mac as an index. Take the price of a Big Mac in the US. If the Big Mac is 25% lower in, say, Ukraine, then the porn site might offer a membership 25% cheaper to a visitor from the Ukraine. But if the Big Mac is more expensive, like in Norway, then the price increases.
I think that's silly and unfair.