How can we improve ProtonMail?

Being able to create custom folders

You seem to believe that the ability to add folders is "Completed" by telling people to use labels. Color labels just don't cut it.

All the emails will still reside in my inbox or archive. Every other internet email service offers the option to create custom folders, why not Protonmail? This issue has come up again and again from the start.

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      • K commented  ·   ·  Flag as inappropriate


        Did anyone ever get back with you? It's been over a year since your post. Sorry for the belated reply. Lol

        I only came on to find the same answer and never saw the answer.

        Pounded keys for an hour..

        Solution: go to 'settings'.

        Go to 'folders manager's

        Click on folder you wish to delete.

        'Delete' button will highlight at the bottom.

        Hope this helps someone.

      • M commented  ·   ·  Flag as inappropriate

        I have duplicated a folder and want to delete one of them. Does anyone know how to delete a folder? I'm sure I've missed it somehow. Thanks for a reply.

      • Harry Bauer commented  ·   ·  Flag as inappropriate

        Would be nice to have a separate label and folder button to collapse/expand them. Right now both labels and folders are mixed up in the sidebar. Would be great if you could separate them. Bit more organized in my opinion and easier to find labels/folders


      • Juan Esteban commented  ·   ·  Flag as inappropriate

        The lack folder and limit of labels is strictly an attempt to get you to pay for their upgraded service. You can have be rated "#1 in Free Secure Emails" but if you are only allowed one free email per month guess what? It isnt a free service. RUBBISH

      • Vari commented  ·   ·  Flag as inappropriate

        I would like folders because one is used to it. But to my surprise the label system works fine. Its seems more flexible because I sometimes run into the problem of not knowing how to classify or categorize a mail. Then there could be a tendency to make to many directories and sub-directories which defeat the purpose of storing the mail to be able to find them.

        The disadvantage is the number of labels permitted. A free account should have no limit because the label system I suspect, would be cheaper than creating directories on a server, taking up space per account. Different labels should be cheaper and so one mail might end up with 5 labels and still not unnecessarily put demands on server storage.

        I think those who use ProtonMail for small groups of people that deal with mail coming from several different sources, to exchange secure information or contact people from a secure address need at least 100 labels to classify and sort the mail.

      • Cindy commented  ·   ·  Flag as inappropriate

        The label argument sounds great. But as a new Protonmail user, they just look like another learning curve to me. I'm already swamped with the issues of giving up one account for another, notifying everyone, moving my contacts, moving my folder contents, etc. I'm not interested in another learning curve, I want what I feel comfortable with from using several other email services: folders. It's possible that that's the way most other new users feel about it.

        That said, Protonmail is amazing me with how easy to use in most other ways. Smooth sailing for the most part. I like it.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Come on, labels are exactly the same as folders, in fact they are better as you can have the same email in numerous places. All you have to do is add a label then archive. Your inbox is now clear and your email is filed under its respective label.

        Sure it's different to dragging the email to a folder, but it is cleaner and more powerful when you use the functionality of labels.

        Spend 5 minutes doing this and you'll soon understand the power of labels.

      • Richard commented  ·   ·  Flag as inappropriate

        See my "new idea" posted March 10 regarding adding filters to eliminate labeled, archived and trashed mail from the inbox and sent "folders". It they do this, I think it will then be equivalent to actual folders.

        -- Richard

      • Anonymous commented  ·   ·  Flag as inappropriate

        I love protonmail, but a big downer is, the lack of custom folders. Labels are nice, but they just don't have the same potential that folders have

      • Florence commented  ·   ·  Flag as inappropriate

        Hi there.

        I am new to Protonmail and indeed labels feel clumsy to me. I also have a question : is it possible to rename a label ?
        Thx for your help.

      • Le commented  ·   ·  Flag as inappropriate

        Yes, definitely a MUST have on Protonmail to make it more legit. Those features already exist
        on other major emails providers. We're not in the 90's anymore, we don't deal with 1 email a week so for most of us out there, we NEED to be able to sort/manage our emails. This one is a no brainer and easy to implement, it's not a fancy feature. Come on, show us what the Swiss can do!!!
        Thank you!

      • Anonymous commented  ·   ·  Flag as inappropriate

        Irrespective of 'folders vs labels', if users (particularly paying users) want folders, then it would be a good thing for Protonmail to do. People manage their emails in different ways, would be nice if this was catered for.

        Folks at Protonmail, you're doing a great job by the way!:)

      • Manfred commented  ·   ·  Flag as inappropriate

        An easy way to solve this imaginary problem would be to have an "Enable Folders" checkbox item in the settings. When checked, the word "Folder" will be shown instead of "Label" and all labeled items will be hidden in the inbox and archive.

      • L commented  ·   ·  Flag as inappropriate

        Labels, when properly implemented, are a superset of folders.

        Labels, when improperly implemented, are not a superset of folders.

        A lot of people are missing the above points.

        When labels are properly implemented, you can "move" a message from one label to another. The moving a message from one label to another simply means that, *behind the scenes*, a new label is added to the message, and the old label is removed from the message. This is one of the things that gives labels a superset of the functionality of labels. If this "move" action is missing, then labels are NOT a superset of folders.

      • zinnia commented  ·   ·  Flag as inappropriate

        Ok, I'm a folder lover too. But after fiddling a bit, if you Label your messages, you can then click on left menu to see only those labeled..."Work", "Personal", "FromJohn", or whatever Labels you created, and want to see. Main screen then displays only those labeled as such. Same thing in the end as folders.

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