How can we improve ProtonMail?

Being able to create custom folders

You seem to believe that the ability to add folders is "Completed" by telling people to use labels. Color labels just don't cut it.

All the emails will still reside in my inbox or archive. Every other internet email service offers the option to create custom folders, why not Protonmail? This issue has come up again and again from the start.

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    BenikBenik shared this idea  ·   ·  Admin →

    78 comments

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      • CindyCindy commented  · 

        The label argument sounds great. But as a new Protonmail user, they just look like another learning curve to me. I'm already swamped with the issues of giving up one account for another, notifying everyone, moving my contacts, moving my folder contents, etc. I'm not interested in another learning curve, I want what I feel comfortable with from using several other email services: folders. It's possible that that's the way most other new users feel about it.

        That said, Protonmail is amazing me with how easy to use in most other ways. Smooth sailing for the most part. I like it.

      • Anonymous commented  · 

        Come on, labels are exactly the same as folders, in fact they are better as you can have the same email in numerous places. All you have to do is add a label then archive. Your inbox is now clear and your email is filed under its respective label.

        Sure it's different to dragging the email to a folder, but it is cleaner and more powerful when you use the functionality of labels.

        Spend 5 minutes doing this and you'll soon understand the power of labels.

      • RichardRichard commented  · 

        See my "new idea" posted March 10 regarding adding filters to eliminate labeled, archived and trashed mail from the inbox and sent "folders". It they do this, I think it will then be equivalent to actual folders.

        -- Richard

      • AnonymousAnonymous commented  · 

        I love protonmail, but a big downer is, the lack of custom folders. Labels are nice, but they just don't have the same potential that folders have

      • FlorenceFlorence commented  · 

        Hi there.

        I am new to Protonmail and indeed labels feel clumsy to me. I also have a question : is it possible to rename a label ?
        Thx for your help.

      • LeLe commented  · 

        Yes, definitely a MUST have on Protonmail to make it more legit. Those features already exist
        on other major emails providers. We're not in the 90's anymore, we don't deal with 1 email a week so for most of us out there, we NEED to be able to sort/manage our emails. This one is a no brainer and easy to implement, it's not a fancy feature. Come on, show us what the Swiss can do!!!
        Thank you!

      • Anonymous commented  · 

        Irrespective of 'folders vs labels', if users (particularly paying users) want folders, then it would be a good thing for Protonmail to do. People manage their emails in different ways, would be nice if this was catered for.

        Folks at Protonmail, you're doing a great job by the way!:)

      • ManfredManfred commented  · 

        An easy way to solve this imaginary problem would be to have an "Enable Folders" checkbox item in the settings. When checked, the word "Folder" will be shown instead of "Label" and all labeled items will be hidden in the inbox and archive.

      • LL commented  · 

        Labels, when properly implemented, are a superset of folders.

        Labels, when improperly implemented, are not a superset of folders.

        A lot of people are missing the above points.

        When labels are properly implemented, you can "move" a message from one label to another. The moving a message from one label to another simply means that, *behind the scenes*, a new label is added to the message, and the old label is removed from the message. This is one of the things that gives labels a superset of the functionality of labels. If this "move" action is missing, then labels are NOT a superset of folders.

      • zinniazinnia commented  · 

        Ok, I'm a folder lover too. But after fiddling a bit, if you Label your messages, you can then click on left menu to see only those labeled..."Work", "Personal", "FromJohn", or whatever Labels you created, and want to see. Main screen then displays only those labeled as such. Same thing in the end as folders.

      • RyanRyan commented  · 

        This would be a neat creative illustrated touch

      • RicardoRicardo commented  · 

        "Labels are not folders. Fullstop."

        Wait. Stop. This is the opposite of the obvious truth. In what way is this not completely covered by labels? If you want "subfolders" then you give them sub-names.

        Mathematically speaking, labels are a superset of folders. Everything you can do with folders you can do with labels. A folder *IS* a label. That's all it is.

        If you want a folder, make a label. Done. You have made a folder. I literally don't understand what imaginary difference you people have in your heads. These are four labels and four folders, same thing. This is easy to understand.

        Work Emails
        Work Emails - From Nancy
        Work Emails - Regarding Columbus Deal
        Work Emails - Alternative Facts

        I feel like this could be solved with a feature "Allow us to display a little folder icon next to our labels because that's what makes them folders". Or is it the little triangle thing to fold up some folders hidden inside another? Is that the feature you want? That could be done with labels too.

        I downvote this issue. ProtonMail already correctly implemented the best solution to this need.

      • Anonymous commented  · 

        Arrgghhh!!! Just signed up for this service as a free trial. Glad I did. The lack of folders has me looking elsewhere. I really like this service but I do need the folders. Maybe in the future??

      • Rafael EscobarRafael Escobar commented  · 

        I want to create more than just twenty folders and I want to create some of them inside another.

        Labels are great, but they do not fit this need.

      • AnonymousAnonymous commented  · 

        The debate over folders and labels must stop. Folders are antiquated ways to organize your email.

      • PeterPeter commented  · 

        @labelle. Labels might be more flexible than folders, but why not offer both and let the users decide how/what to use? Practically every other e-mail service does this. Also the labels in Protonmail are limited and a more cumbersome than what's offered in Gmail for example.

        To my knowledge there's no support for drag and drop and to get rid of the mail from the inbox you have to archive it as well...

        Also in Gmail you can add as many sublevels to your labels as you want and that make it behave as if it was folders.

        If PM is sticking with it's only labels direction then these features are a must.

        I also feel that the limit of only 20 labels for free users is a bit low, somewhere between 50-100 sound more reasonable to me.

      • labellelabelle commented  · 

        Labels > folders. Stop complaining and actually take the 45 seconds it takes to get adept at using labels. You'll thank me later.

      • R. PritchettR. Pritchett commented  · 

        Custom Folders and Custom Filters go hand-in-hand or for those of us who like keeping a clean inbox. Having most things in the inbox is really messy.

      • azdawgazdawg commented  · 

        From PM:
        "Regarding labels and folders, we provide labels because they can do everything folders can do, and more. Labeling a message and archiving it at the same time achieves the same functionality as a folder, and you can even set ProtonMail to automatically archive messages that you label. Filters can also be used to automatically label+archive incoming messages. Labels are more
        powerful than folders because you can have more than one label on a message."

        Questions to PM:
        Does one exclude the other? Both labels and folders?
        If so, how about a setting that allows for a choice, either labels OR folders?

        " Labeling a message and archiving it at the same time achieves the same functionality as a folder". Sorry, but no, it does not!

        "Labels are more powerful than folders because you can have more than one label on a message." How about the option then to have both or have a choice.

        I'll buy a paid account for it!

      • J.J. commented  · 

        Folders are very much needed. Can't do without folders!

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