How can we improve ProtonMail?

Being able to create custom folders

You seem to believe that the ability to add folders is "Completed" by telling people to use labels. Color labels just don't cut it.

All the emails will still reside in my inbox or archive. Every other internet email service offers the option to create custom folders, why not Protonmail? This issue has come up again and again from the start.

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    BenikBenik shared this idea  ·   ·  Admin →

    36 comments

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      • AnonymousAnonymous commented  · 

        The debate over folders and labels must stop. Folders are antiquated ways to organize your email.

      • PeterPeter commented  · 

        @labelle. Labels might be more flexible than folders, but why not offer both and let the users decide how/what to use? Practically every other e-mail service does this. Also the labels in Protonmail are limited and a more cumbersome than what's offered in Gmail for example.

        To my knowledge there's no support for drag and drop and to get rid of the mail from the inbox you have to archive it as well...

        Also in Gmail you can add as many sublevels to your labels as you want and that make it behave as if it was folders.

        If PM is sticking with it's only labels direction then these features are a must.

        I also feel that the limit of only 20 labels for free users is a bit low, somewhere between 50-100 sound more reasonable to me.

      • labellelabelle commented  · 

        Labels > folders. Stop complaining and actually take the 45 seconds it takes to get adept at using labels. You'll thank me later.

      • azdawgazdawg commented  · 

        From PM:
        "Regarding labels and folders, we provide labels because they can do everything folders can do, and more. Labeling a message and archiving it at the same time achieves the same functionality as a folder, and you can even set ProtonMail to automatically archive messages that you label. Filters can also be used to automatically label+archive incoming messages. Labels are more
        powerful than folders because you can have more than one label on a message."

        Questions to PM:
        Does one exclude the other? Both labels and folders?
        If so, how about a setting that allows for a choice, either labels OR folders?

        " Labeling a message and archiving it at the same time achieves the same functionality as a folder". Sorry, but no, it does not!

        "Labels are more powerful than folders because you can have more than one label on a message." How about the option then to have both or have a choice.

        I'll buy a paid account for it!

      • J.J. commented  · 

        Folders are very much needed. Can't do without folders!

      • Anonymous commented  · 

        Being able to Create Folders ( & Not just Labels that merely Mark each individual email ) is ABSOLUTELY Necessary, Essential & is a Complete "Deal-Breaker" for me & most every other user on the Planet! Why doesn't Protonmail understand this completely basic concept! 3 of us are brand new users ( Jan 2017 ) & it is very much indeed something that will be a total Deal-Breaker for us until this feature is added. It has been an ongoing loud cry since the Beta version with absolutely no Response from Protonmail on the topic what-so-ever! ! Well over 2 Years the Thread and Customer Pleadings been being Requested! "Lame, Protonmail....LAME!

      • ChiefChief commented  · 

        Was seriously thinking of upgrading to a Plus account. Seeing as this is a major issue that hasn't been resolved, I'll pass for now.

      • Anonymous commented  · 

        Firstly, Happy New Year 2017 & My Best Wishes to everyone...

        Secondly, Folders are a magnific tool to keep the mail organized

        So I agree too

        Where do I have to signed to ask for FOLDER SETTING?

        Best Regards

      • AnonymousAnonymous commented  · 

        I have to agree with this! I added a couple of custom domains, and I'd like them to have their own separate "Inbox" folders for neatness and segregation.

      • Anonymous commented  · 

        The lack of folders is totally incomprehensible.

      • Anonymous commented  · 

        IF I had realized that ProtonMail does not even offer its sub$cribers an option to to set up Custom FOLDERS (with, of course, sub-folders) I certainly would NOT have signed on for year's sub$cription. It is absurd -- and beyond annoying -- that PM has continued to insist that its sub$cribers have no need for the Custom FOLDERS & Subfolders that we've begged -- b/c ProtonMail says that we can instead make do with its a clumsy & time-wasting mix of Labels + Archiving.

        To date over a thousand votes have been cast by ProtonMail users TRYING to persuade PM to provide Custom FOLDERS (and Subfolders and preferably relate Filters), but PM's eventual replies have been surprisingly clueless & patronizing. PM's unresponsive responses suggest [1] that somehow we cu$tomers just don't really understand what WE need to easily manage OUR emails and [2] that PM's still sticking with its original decision not to offer PM's cu$tomers the handiest organizational tools -- the custom folders & related filters -- that almost all other webmail companies provide.

        This deficiency is a DEAL-BREAKER for many of us who sub$cribed to ProtonMail without first trying it out. When my sub$cription runs out, I won't renew it if PM still precludes Custom Folders, Sub-folders & some basic Filtering Rules. (Thankfully I did not prematurely drop my other webmail service.)

        KUDOS to the posters here who smartly decided that they won't sub$cribe UNLESS ProtonMail first corrects the deficiency (whether or not PM concedes that it IS a deficiency). And everyone I've warned about PM's NoCustomFolders credo has also taken that wiser wait-and-see position. (I'd initially praised PM's privacy & encryption features to many people, BEFORE I discovered its odd credo and soon tired of try to make do with labelling & archiving.)

        Sorry for length of this exasperated post.


      • AnonymousAnonymous commented  · 

        I'm really happy with Protonmail, but the lack of folders is very annoying. Labels work for some things, but are no solution for cleaning up your inbox. The possibility to move mails to custom folders is a simple feature, but makes a huge difference.
        It would be appreciated a lot if you could implement custom folders. Thank you.

      • Anonymous commented  · 

        Proton mail is the best... until you realize there are NO FOLDERS!!!! I was about to sign up then found out. wont be signing up until folders are available!!!

      • WayneWayne commented  · 

        It's the only thing stopping me from signing up to a paid account. I stopped using Gmail for the same reason.

      • azdawgazdawg commented  · 

        Folders, folders, folders, folders, folders, and perhaps some folders?

      • EDED commented  · 

        Here another (new) user asking for folders. Who also thinks it should be a default feature for all plans, not only for the premium ones, as some people suggest. Because, as others already said, nowadays it's just the basic setup of any email service.

        Dear Protonmail developers and admins, what are you thinking about all of this requests of ours? would you kindly let us know if it's in your plans or not, and in case why? A comment from you would be much appreciated, given the interest about this topic.

        Thank you.

      • AxMi-24AxMi-24 commented  · 

        Why not implement the same setup like Operas M2 client. All mails reside in the "all mail box" and then "folders" are basically filters that show mails that fit. This way you can have the same mail show up in several "folders" in case it fits them. It was an amazing way to sort e-mail.

      • Corrado TibaldiCorrado Tibaldi commented  · 

        I wonder how a discussion is even ongoing on this one. Labels are not folders. Fullstop. Folders/sub-folders are the standard for any mail provider...there must be a reason, right?
        I am trying protonmail for the next year, if folders are not appearing I will leave.

      • jonnyjonny commented  · 

        Yes agree - can you not simply label it and it goes into what basically is a folder. This is rather confounding. The only reason I can imagine using label and archive to clear the inbox is to move the email to its label (or old fashioned folder) then archive which could be exported for archive, or simply retained as a record of everything ever.

      • Anonymous commented  · 

        Would at least like individual folders for each address so that all my mail isn't smashed together.

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