Enable Protonmail Plus users to delete disabled addresses
Creating a new address under the Protonmail Account should not be permanent. Needs change over time. Higher subscription levels appear to have the capability to delete disabled addresses provided there are no emails for it. As a Plus user, it appears that any address I create is permanent and can only be disabled but not deleted. If I created an email address for a temporary purpose, but now would like the slot back for a new address (only 5 for base Plus subscription), it is not possible. That address forever takes one of my 5 address slots whether I enable or disable it. If there is already a way to delete it, the procedure is not clear.
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18 comments
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Kristaps
commented
I agree that there should be possibility to delete disabled addresses. However, it should not work in away how disposable/temporary works. It can easily be abused and exploited. Plus, in this scenario, protonmail would be included in even more disposable email validators and with higher chance to be restricted for use it some sites and apps.
There should be some grace period and restrictions for deleting disabled addresses.
Few ways how this could be limited:
- user must be proton plus user for at least X (2-3) months in order to delete disabled address.
- disabled address can only be deleted after X (1-3) months after being disabled.
- limit to delete X (3-6) addresses per year.
- alias cannot be used as deleted address within X months (12-24). This would somewhat prevent someone impersonating someone else.
- address deletion as paid service (would not be fan of this, but at least some option to do it + some above restrictions) -
Anonymous
commented
Related to this problem, sounds like this user has solved it similar to me. I finally gave up on using Protonmail accounts, and started looking for another solution.
I use altmails.com to regularly create new semi-anonymous email accounts. However, I cannot initiate an email from one of these. I would appreciate if Protonmail made it easy to create disposable or spam email accounts of some sort.
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uli bern
commented
it would be great to have more disposable email aliases and the possibility to delete them, when they are have been misused -sold for spam mails for example- by the receiver.
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don_dolarson
commented
Could be a good idea since I've contacted them in this reason once (2 months ago), and gonna contact them again anytime soon because I regret the decision of the adress name.
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Anonymous
commented
Yes we need some privacy.
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commented
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Eric Johnson
commented
K: Aliases are great for temporary addresses. Never give out the actual address, just give out the aliases. Then those aliases work as perfect temporary measures that could be deleted, I hope.
This. It makes filtering out the e-mail by folders and/or tags much, much, much easier.
I'm not sure how to send an e-mail with a new alias, though. Is that possible? If I remember correctly, when we receive an e-mail at an alias, we can reply to it and it goes out with that alias.
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Andrew S.
commented
If indeed you can delete them for Professional plan, you could upgrade, make the deletions, then downgrade? I think your credit is even retained through those contortions? Not 100% sure. (I downgraded my personal account to Free today for reasons explained in another comment, on https://protonmail.uservoice.com/forums/284483-protonmail/suggestions/42505153-i-have-multiple-protonmail-addresses-and-would-lik, and it seemed that credit remained on account, prorated at a fine granularity, days of use I think.) But I am not sure my suggestion would work in this case, only that it stands a good chance...
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antknee33
commented
Yes - we shouldn't have to contact support to remove an unused alias. Additionally, this will result in less tickets and time consumed for support. Thank you!
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Anonymous
commented
Agreed! Your service is wonderful, but this is a sticking point! Whether I keep emails addressed to an old email address I am not using or not, please free up a space for a new email address in my five if I no longer want to receive email using any address except maybe my sign in username email address. To slow us down a bit so we don't make changes every month, maybe put a time limiter on the five, like change and email address once a year for four other than our sign in.
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~Tori
commented
I cant even figure out how to add a second address. I paid for the upgrade and now I can't create a new account because it says my phone number is already in use... what was the point in upgrading if I cant add a second account?
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Trevor
commented
This is an absolutely necessary change to make. It makes me hesitant to use any of my allocated addresses, because I can never be certain that it will always be useful and relevant in the future.
Anonymous is right about the security problem posed by reusing addresses; however, there are virtually an infinite number of possible character combinations for creating new addresses. Therefore, I propose some sort of rating system to estimate the probable demand of particular addresses. Put more simply, each Proton user might have an allocated measure of how much probable demand is used. If a user wants hi@protonmail.com, bye@protonmail.com, etc., choosing these popular addresses should severely limit that user's ability to keep changing addresses and wasting popular ones. On the other hand, if a user wants dd223DV4afv-awe21ogfd9vg0rewa@protonmail.com, that counts much less against the demand allocation, and therefore has the ability to change addresses frequently. Some sort of "address recycling credits" should be part of a PM subscription. That's my half-baked idea, anyway.
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Anonymous
commented
Not sure if it's a good idea. If someone reclaims an email alias that once was yours, he can impersonate you.
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Linda Taylor
commented
I think this restriction should be removed. https://solarpanelcostprice.com.au/1kw-solar-panel-system/
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K
commented
Aliases are great for temporary addresses. Never give out the actual address, just give out the aliases. Then those aliases work as perfect temporary measures that could be deleted, I hope.
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James
commented
I have never understood this restriction. Whatever the reason for it, surely it could tolerate 1 reset per year? It would be difficult to abuse that!