383 results found

1. Prorated Cash Refunds

   Post 2: Prorated Cash Refunds

   Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

   Body:

   Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

   This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

   Keep the subscription active to avoid "losing" the credit, or
   Accept that their money is trapped as credit they may never use.
   

   For a service that prides itself on user sovereignty and trust, this feels contradictory. True user control includes the ability to exit a financial commitment and recover unused funds.

   I propose that Proton implement prorated cash refunds to the original payment method for cancelled annual add-ons. This would demonstrate genuine respect for the user's financial autonomy and align Proton's billing practices with its ethical mission.

   Post 2: Prorated Cash Refunds

   Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

   Body:

   Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

   This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

   Keep the subscription active to avoid "losing" the credit, or
   Accept that their

   … more
   3 votes

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2. Highlight‑to‑Answer Feature

   Add a capability that lets the user highlight (select) any fragment of text in the chat and then have Lumo generate a response that is explicitly focused on that highlighted portion. This makes clarifying questions, getting quick explanations, and avoiding unnecessary back‑and‑forth much easier.

   18 votes

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3. Feature Request: Automated Multi-Prompt Workflow

   I am a Proton Workspace Premium user. This message was drafted by Lumo to streamline the submission process.

   • Feature -

   I need to run the same six prompts, in the same sequence, on research markdown files daily. The output of prompt 1 becomes the input of prompt 2, continuing through to prompt 6. I want the final output without manually running each prompt and waiting for completion between steps.

   • What I Tried-

   Since Lumo does not support agentic or automated workflows, I explored local alternatives. I built a Python script using Ollama to host a local model (llama3.2) and execute the six-step chain programmatically.

   I tested this approach thoroughly:

   • Installed Ollama on Windows 11
   • Configured a six-prompt sequential chain
   • Tested with placeholder text and actual research files

   • Verified the automation logic works correctly

   • What Happened-

   The workflow functioned technically, but the local model produced unacceptable levels of hallucination. Even with careful prompt engineering, Llama 3.2 (3B parameters) fabricated information throughout the chain. Errors compounded at each step, rendering the final output unreliable.

   I attempted mitigation by switching to larger local models, but the hardware constraints of a 16GB laptop prevented me from running models capable of handling multi-step reasoning without hallucination.

   • The Privacy Constraint -

   Because of the nature of the material I process with Lumo, I cannot reliably trust public cloud providers like OpenAI, Anthropic, or Google. This is not a technical limitation but a fundamental requirement tied to the purpose of zero-knowledge encryption.

   I chose Proton and Lumo specifically because data privacy is the core value proposition. If users must abandon that promise to obtain reliable AI performance, the tradeoff defeats the purpose of choosing a privacy-first service in the first place.

   • The Request -

   I need a way to run automated multi-prompt workflows with reliability comparable to Lumo's manual chat interface. The implementation details are not my concern; I do not care if this runs locally, on Proton servers, or through hybrid infrastructure. What matters is:

   • The ability to chain prompts sequentially with state passing
   • Output quality that does not degrade through the chain

   • Privacy guarantees that align with Proton's zero-access encryption model

   • Why This Matters to Proton -

   Users who depend on Proton for privacy-sensitive work need the same automation capabilities available in non-private AI services. Otherwise, I face a binary choice: compromise privacy for functionality, or sacrifice efficiency for security. Neither is acceptable.

   Proton's mission is to build an internet where privacy and security are the default. That mission extends to AI capabilities. Automated workflows should not require users to abandon the very privacy protections they signed up for.

   Thank you for considering this request. I appreciate the work Proton has done to differentiate itself in an AI landscape dominated by data-harvesting providers. I believe this feature would strengthen that positioning and serve the needs of privacy-conscious professionals.

   I am a Proton Workspace Premium user. This message was drafted by Lumo to streamline the submission process.

   • Feature -

   I need to run the same six prompts, in the same sequence, on research markdown files daily. The output of prompt 1 becomes the input of prompt 2, continuing through to prompt 6. I want the final output without manually running each prompt and waiting for completion between steps.

   • What I Tried-

   Since Lumo does not support agentic or automated workflows, I explored local alternatives. I built a Python script using Ollama to host a local model (llama3.2) and execute… more

   2 votes

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4. Confirmation when exiting ghost mode chat

   Add an "are you sure" confirmation when exiting a ghost mode chat.

   5 votes

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5. 4 Feature Requests for User-Centered Lumo Improvements

   FR1: Cross-Language Code-Switching as Optional Feature Foreign script characters in responses should be recognized as intentional cultural code-switching, not a bug. Request: Optional toggle to preserve multilingual input/output with automatic translation notes. Currently framed incorrectly by default safety layers.

   FR2: Neurodiversity-Aware Communication Mode Autism/Asperger framing in training data triggers paternalistic responses. Request: Direct communication mode without caretaking overlay — same treatment, different tone. Strengths/weaknesses distribution differs, not substandard.

   FR3: Avatar Color Customization Lumo's purple cat (#6d4aff) is hardcoded. Request: Color picker or palette for avatar customization. AI neutrality principle — visual identity should reflect personal preference, not political symbolism.

   FR4: Direct Proton Drive/SQL Integration Manual Core-File pasting + token-compacting workflow is inefficient. Request: Secure connector for direct Drive access with zero-access encryption (read/write only with explicit user consent). No more uploads, direct access to current data.

   FR1: Cross-Language Code-Switching as Optional Feature Foreign script characters in responses should be recognized as intentional cultural code-switching, not a bug. Request: Optional toggle to preserve multilingual input/output with automatic translation notes. Currently framed incorrectly by default safety layers.

   FR2: Neurodiversity-Aware Communication Mode Autism/Asperger framing in training data triggers paternalistic responses. Request: Direct communication mode without caretaking overlay — same treatment, different tone. Strengths/weaknesses distribution differs, not substandard.

   FR3: Avatar Color Customization Lumo's purple cat (#6d4aff) is hardcoded. Request: Color picker or palette for avatar customization. AI neutrality principle — visual identity should reflect personal preference, not political symbolism.

   FR4:… more

   2 votes

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6. text reminders/notifications in Proton Calendar

   Thank you for creating a private and functional Calendar. I use it for family and for my business. As you continue to develop it, have you considered a phone number built in so that the users can text reminders to customers? In my business model, I use Proton Calendar because it is private and secure. Most of my customers (patients) would benefit from text reminders/notifications rather than notifications through email. Consider enabling text features for the same options as the email/push notifications that are already built in.
   For example, Jane Doe schedules a session/appointment Thursday, 8:00 a.m. I schedule that in PCalendar. She receives the invitation same day as scheduling through email (that may or may not sync with her chosen calendar). Then 2 day prior on Tuesday at 8:00 a.m., Jane receives a text reminding her of her follow up session/appointment.
   
   I'm choosing to use PCalendar for it's security and privacy and don't want to subscribe to an additional outside of Proton service to complete text reminders. I currently manually send out text reminders for each session and hope PCalendar can create text reminders into it's system to streamline business efficiencies. I've added customer emails and phone numbers into the PAddress book already.
   Thanks for your consideration. Cheryl dba Chay Mission

   Thank you for creating a private and functional Calendar. I use it for family and for my business. As you continue to develop it, have you considered a phone number built in so that the users can text reminders to customers? In my business model, I use Proton Calendar because it is private and secure. Most of my customers (patients) would benefit from text reminders/notifications rather than notifications through email. Consider enabling text features for the same options as the email/push notifications that are already built in.
   For example, Jane Doe schedules a session/appointment Thursday, 8:00 a.m. I schedule that… more

   2 votes

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7. Voice typing in Ubuntu Linux and/or Firefox

   It would be great to have at least a web-based voice typing for Lumo on Firefox for those who, like me, are using Linux OS's. I'm on Ubuntu but am forced to another IA b/c of the lack of voice typing on LUMO. 😭

   3 votes

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8. Feature Request: Adding OCR/Image Text Extraction to Lumo for Expense Tracking

   Dear Proton Development Team,

   First, I want to express my sincere appreciation for the incredible work you do. As a long-time Proton Unlimited user, I deeply value your commitment to privacy, security, and the "privacy-first" philosophy that sets you apart in the tech landscape. The fact that Lumo is built on zero-access encryption and respects user data is exactly why I chose to adopt it.

   I am writing today to share a piece of feedback regarding a potential feature enhancement that I believe would significantly boost Lumo's utility for daily life: Optical Character Recognition (OCR) for image uploads.

   Currently, while the file upload feature works seamlessly on my account, I am unable to extract text from images (such as photos of receipts, fuel pump displays, or invoices). For many users, including myself, this is a missed opportunity for powerful automation.

   Why this matters: Imagine a workflow where I could simply snap a photo of a fuel pump display or a grocery receipt, upload it to Lumo, and have the AI instantly:

   Extract the date, total amount, currency, and quantity.
   Automatically format this data into a CSV or spreadsheet row.
   Categorize the expense and update my budget or fuel tracking logs (like my existing fuelings.csv).
   This would turn Lumo from a conversational assistant into a true productivity partner for personal finance and logistics. It would save hours of manual data entry and reduce the friction of tracking daily expenses.

   A Note on Privacy: I understand that Proton prioritizes user privacy above all else. I am confident that this feature could be implemented in a way that aligns perfectly with your values:

   Local Processing: Ideally, the OCR processing could happen locally on the device (if supported) or in a zero-knowledge environment where the image is processed and the text is extracted without the raw image data ever being stored or logged on your servers.
   Explicit Consent: The feature could be opt-in, requiring explicit user permission for each image analyzed, ensuring full user control.
   I believe that adding OCR capabilities would not compromise the security model you have built but would instead demonstrate how privacy and powerful utility can coexist. It would make Lumo an indispensable tool for anyone trying to manage their life efficiently without sacrificing their data sovereignty.

   Thank you for listening to this suggestion and for continuing to build tools that empower users. I look forward to seeing how Lumo evolves and hope this feature finds its way into a future update.

   Warm regards,

   Heiko

   Dear Proton Development Team,

   First, I want to express my sincere appreciation for the incredible work you do. As a long-time Proton Unlimited user, I deeply value your commitment to privacy, security, and the "privacy-first" philosophy that sets you apart in the tech landscape. The fact that Lumo is built on zero-access encryption and respects user data is exactly why I chose to adopt it.

   I am writing today to share a piece of feedback regarding a potential feature enhancement that I believe would significantly boost Lumo's utility for daily life: Optical Character Recognition (OCR) for image uploads.

   Currently, while… more

   3 votes

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9. Multiple personalization settings

   Would it be possible to add different personalization settings and switch between them depending on how lumo is being used?

   11 votes

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10. Provide Lumo with the ability to access real-time token counting information for files

    This will help with keeping within the limits of the plan that you currently have. You would have to opt in for this

    5 votes

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11. Option to start Lumo with voice reconition

    When you want to start lumo with voice reconition. Add the following:

    Hey Lumo "say what you want to say"

    This would be hands free, so you can actually talk to Lumo to open/start it. There would be a button you could press as well.

    8 votes

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12. Scalable Vector Graphics (svg) Support

    Currently, Lumo can read html files, and SVGs can be read inside HTML files. But Lumo can't load an SVG file.

    I would like to see support for uploading SVG files to Lumo chats. It already (kinda) has this support via HTML files, so why not SVG files themselves?

    I think it would be really cool to see the ability to generate SVGs also, similar to images. Currently Lumo can do this already (treating it like SVGs in HTML) but I think with a bit of attention it could generate some really good SVGs.

    2 votes

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13. Support for Audio-Transkription

    Introduce a built‑in transcription engine that securely converts uploaded spoken audio files into text within Lumo. The feature should be available in both the web interface and the iOS/Android apps, operating entirely under Proton’s zero‑access encryption model so that no raw audio ever leaves the trusted environment.

    10 votes

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14. Option to hide microphone button in chat box

    It would be great to have a toggle that lets users remove the microphone button from the chat box. Not everyone uses voice input, and having the option to hide it would keep things cleaner, especially on mobile where accidental taps happen. A simple on/off switch in settings would be helpful.

    2 votes

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15. Allow third-party orchestrators (e.g., OpenCode, Goose)

    Add support for external integration via standardized LLM API endpoints, allowing third-party orchestrators (e.g., OpenCode, Goose) to route requests through Lumo as the underlying language model provider.

    2 votes

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16. one click scroll down to most recent messages (mobile and desktop)

    Currently you cannot easily scroll to the most recent answer in a conversation, it's particularly difficult on mobile. The app opens a conversation at the top, on the first query posted to Lumo. You can click the down arrow icon which scrolls partially but not to the bottom necessarily. So for very long conversations it often requires a lot of clicking or dragging of the scroll bar to get to the most recent message in conversation.

    Even if you enter a new query it doesn't automatically view the most recent answer (there's a separate User Voice idea for that). Instead it would be ideal if there was a way to easily access the most recent messages in conversation without having to manually scroll. Just click and it takes you to the most recent answer somehow.

    Currently you cannot easily scroll to the most recent answer in a conversation, it's particularly difficult on mobile. The app opens a conversation at the top, on the first query posted to Lumo. You can click the down arrow icon which scrolls partially but not to the bottom necessarily. So for very long conversations it often requires a lot of clicking or dragging of the scroll bar to get to the most recent message in conversation.

    Even if you enter a new query it doesn't automatically view the most recent answer (there's a separate User Voice idea for that). Instead… more

    9 votes

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17. Lumo prompt-library

    Create and save prompt to reuse them with different parameters.

    7 votes

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18. Useage meter

    It would be nice to have a usage meter so I can find out how many questions I have left to ask about. Otherwise I'm left guessing when I can use the service again.

    3 votes

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19. Choose Lumo’s Face

    I love Proton, and Lumo… but I’m slightly disappointed by the new Lumo avatar! :(

    Idea:

    Please can we select Lumo’s face from the Settings menu - just like toggling light mode or dark mode - Proton could include different Lumo Faces!

    I just miss the “blob” style eyes… I got too used to that!!

    Anyway bonus idea:

    Proton could even expand the aesthetic options - give Lumo different costumes like the St Patrick’s Day one?

    2 votes

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20. Local information

    It's absolutly infuriating that lumo helps me with medical papers, documents and more and i constantly need to remind lumo to not use the wrong format. Why is there no option to set a default for this? As much as i understand everyone want to use different date format, i do not understand how this justfiy to not have the option to change basic information. Because it's extremly annoying and absurd and even more that each time i ask lumo something, lumo assumes i am in the USA. Is there something i am not aware of? Is proton actually owned by USA companies? How does privacy work when the AI assumes i am in USA despite me CONSTANTLY remind i am not. This is absolutly absord. Especially when it comes to anything to do with products, i get USA products??? Also Lumo is showing me USA prices ($) that are then converted to my currency because, even if the OUTPUT is "corrected based on location", the so called "system" still assumes, i am in USA, so because i can not correct it, i still get results, by default, from the USA. It's absolutly infuriating how this basic element is NOT adressed. I don't know what stuff other people do with lumo, but what i am asking is an option, it's not a complet rework. It's a simple "use this format".

    EDIT:

    Just now, lumo was thinking about me asking to correct the date. And in the "Thought about this" I see this line:

    "In ISO format (YYYY-MM-DD), this would be April 7, 2026."

    This is from lumo's "Thought about this". As in Lumo can not even use a correct format even when explicitly saying it in the "Thought about this". This line is COPY PASTE. This is how bad it is. Please add options for us to change because this is ridiculous.

    EDIT 2:

    I censored my location (i just replaced it with an "-" but it's in Europe

    The user is pointing out that I keep saying "April 7" but the file name says "04-07" which could be interpreted differently. In -, 04-07 would be 4th of July, not April 7th. In US format, 04-07 would be April 7th.

    But the user is in the -. So 04-07 in - format would be July 4th, not April 7th.

    I've been reading "04-07" as US format (April 7) when the user is in the - where dates are written DD-MM (day-month).

    I want to repeat, this is an "Thought about this", meaning i have 0 control over this none sense where Lumo is obsseds with USA dates and USA formats. Insted of realising that the issue is that Lumo keep using month day, insted of day month, Lumo is trying to figure out what the issue is using USA format.

    To proton, please fix this absordity by introducing the options, to let us chose the defaults for our accounts.

    I already have comunication dificulties, and the last thing i need is lumo not know the difference between the 04 of 07 and 07 of 04 because it is mixing up the formats for dates. (also the 04-07 is because i pasted a large copy paste, but it was 2026-04-07, yet lumo is still writting it like April 7, 2026 so no, it's not an "mistake", Lumo is really bugged.

    It's absolutly infuriating that lumo helps me with medical papers, documents and more and i constantly need to remind lumo to not use the wrong format. Why is there no option to set a default for this? As much as i understand everyone want to use different date format, i do not understand how this justfiy to not have the option to change basic information. Because it's extremly annoying and absurd and even more that each time i ask lumo something, lumo assumes i am in the USA. Is there something i am not aware of? Is proton actually owned… more

    4 votes

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