246 results found

1. Direct save of chats as Docs on Drive (+ Lumo-folder on Drive?)

   Integration between Lumo and Docs to allow Lumo users to save chats as Docs on Drive, directly from Lumo.

   Purpose: to ease UX of organising projects in Lumo and save time and effort for users.
   Value:
   1) Nudging users to support their own data security, by not using alternative tools outside of Proton Suite.
   2) Supporting user loyalty to Proton product suite, especially Lumo.

   User scenario:
   After finishing chat with lumo I press the "save as docs"-button next to "copy" and "try again features" in the bottom right corner of the screen. Dialog opens and asks: "Do you want to save this chat as a doc?" Possibillities: "Yes/No". I press "Yes" and Docs opens with the current chat content, ready to be named and saved. When named and saved in a folder of my choice in my Drive, I can upload it to my relevant folder in Lumo Projects.

   Or:
   After finishing chat with lumo I press the "save as Docs"-button next to "copy" and "try again features" in the bottom right corner of the screen. Chat is named (by Lumo as usual) and saved as doc in dedicated Lumo-folder on my Drive. Dialog opens in Lumo: "I have saved the chat as a doc in your Lumo folder on Drive. Do you want me to upload it to your Lumo Project folder X?" (the chat being an x-topic) I can answer "Yes/No" depending on, whether I want this or not.

   This is just from the top of my head, so please be critical about unnecessary complexity, best data flows and architectural robustness and scalability

   Integration between Lumo and Docs to allow Lumo users to save chats as Docs on Drive, directly from Lumo.

   Purpose: to ease UX of organising projects in Lumo and save time and effort for users.
   Value:
   1) Nudging users to support their own data security, by not using alternative tools outside of Proton Suite.
   2) Supporting user loyalty to Proton product suite, especially Lumo.

   User scenario:
   After finishing chat with lumo I press the "save as docs"-button next to "copy" and "try again features" in the bottom right corner of the screen. Dialog opens and asks: "Do you want to… more

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

2. Font size options for Lumo app, IOS

   The need for a larger font size in Lumo IOS app for those of us with visual impairments please! Or better yet font size options (small, medium, large), ASAP on this thank you!

   17 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

3. Delete Calendar Events with "Delete" Key

   Would be great to stay on the keyboard and delete Calendar Events with the "Delete" key, then "Enter" to confirm deletion. Less mouse, more keys.

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

4. Option to pin lumo's messages in a side panel.

   Similar to how we can pin messages in Discord or how we can put bullet/pages in Logseq's side panel.
   It's kinda difficult browsing long conversations in Lumo.
   Pinning important messages would allow easy access without filling up the conversation even more.
   The side panel could be similar to the already built in chat knowledge panel.

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

5. Proton should train two small specialized models for Lumo

   Hey, I know Proton isn't an AI lab and training models is hard. Wishlist post, not a demand. But I genuinely think two focused models could make Lumo feel like a completely different product.

   Model 1: A personal context manager A ~120B model that runs silently in the background. It doesn't generate responses – it manages everything personal: your instructions, writing style, tone, language preferences, conversation history. But instead of naively loading a million tokens every time, it would compress and score your memory – keeping what's relevant, quietly dropping what isn't – and then brief the main model before it replies. You'd never have to repeat yourself, and your customizations would actually feel like they matter.

   And here's where it gets interesting: this model could also be how Proton finally ships memory across chats. After each conversation, it reads through what was said, extracts new preferences, interests, habits, or anything worth remembering, and stores that as encrypted memory. Proton has already hinted at persistent memory being on the roadmap – this architecture would be a natural way to build it, and doing it in-house means your personal data stays encrypted and never touches a third-party model. That's a big deal for a privacy-first product.

   Model 2: A smart router and tool-calling model A ~70–120B model with 128K context, trained specifically for orchestration. The reason it needs to be this size: routing properly isn't just picking a model from a list – it requires genuine multi-step reasoning. It needs to figure out what your request actually needs, whether it requires web search, which tools to chain and in what order, and which model is best suited for that specific task. It's similar to how ChatGPT dynamically switches between instant and extended thinking – except this goes further by routing between entirely different AI models. Smaller models just don't reason well enough across multiple steps to do this reliably.

   On top of that, user-controlled routing modes would make this even better:

   • Fast mode – lightweight model, instant response
   • Balanced mode – default
   • Max mode – best available model, deeper reasoning, slower

   That kind of control fits perfectly with Proton's power-user audience.

   Curious if anyone else thinks this direction makes sense, or if there are smarter ways to approach it.

   (Used AI to help structure my thoughts, the ideas are mine though.)

   Hey, I know Proton isn't an AI lab and training models is hard. Wishlist post, not a demand. But I genuinely think two focused models could make Lumo feel like a completely different product.

   Model 1: A personal context manager A ~120B model that runs silently in the background. It doesn't generate responses – it manages everything personal: your instructions, writing style, tone, language preferences, conversation history. But instead of naively loading a million tokens every time, it would compress and score your memory – keeping what's relevant, quietly dropping what isn't – and then brief the main model before… more

   3 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

6. Ability to regenerate a Lumo response into a separate chat

   Sometimes I just want to be able to split off a certain response into a separate chat. This would be helpful in instances where I want to preserve partial context from a certain point and diverge without continuing that line of thought in the same conversation.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

7. Add Text-to-Speech and Voice Input

   I am enjoying interacting with Lumo so far and I am wanting to switch to Lumo from Gemini as my main AI. I really like the privacy and being able to see its thoughts. I would like to see some voice interaction in the future if possible. It would make it much easier for me to switch over and interact with Lumo. Perhaps a few different voice options and pacing would work well. Thank you!

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

8. Confirmation when exiting ghost mode chat

   Add an "are you sure" confirmation when exiting a ghost mode chat.

   4 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

9. UI Element & Emoji Mode Settings Toggle

   Hello. This feature request is a personalization and/or customization option. I really think it’d be a neat addition. I will break it down simply to avoid wasting others time. This applies to the app, potentially the iOS 26 application, and is a simple switch in the settings.

   ✔️Toggle checkmark box for “enhanced emojis & UI effects.

   🟰Net result is an increased frequency of emojis and UI elements such as lists, tables with headers and bold fonts, increased emojis, increased syntax boxes, increased purple boxes with abstracts — all elements and and emojis are outputted at a higher rate than without toggling the mode on, which outputs the standard rate of emojis/artifacts.

   I will list this in my upcoming document to Proton Support mentioning a plethora of feature requests and I highly encourage anyone who wants to work together to advance Lumo to reach out to me.

   Hello. This feature request is a personalization and/or customization option. I really think it’d be a neat addition. I will break it down simply to avoid wasting others time. This applies to the app, potentially the iOS 26 application, and is a simple switch in the settings.

   ✔️Toggle checkmark box for “enhanced emojis & UI effects.

   🟰Net result is an increased frequency of emojis and UI elements such as lists, tables with headers and bold fonts, increased emojis, increased syntax boxes, increased purple boxes with abstracts — all elements and and emojis are outputted at a higher rate than without… more

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  New feature  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Submit Rating

10. Add advanced models from OpenAI in the paid plan

    It would be nice to have advanced models from OpenAI in the paid plan, similarly to what Duck.ai does

    4 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

11. Add ability to reply to specific Lumo sentences/lines as seen in models such as Claude
    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

12. banned words system

    You are right.

    I am sorry.

    Understood.

    Here is.

    You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

    As such i must stop acknowledging, stop giving context, stop with my self reflections, while also making sure i stay on the subject and don't deviate off course. As such, don't worry, I now understand and will avoid long, unproductive responses, and instead focusing on stay on the subject, with no extra commentaries about my actions, no extra fluff. No follow ups or question that where not requested. Strictly sticking to what was instructed to me.

    Thank you for you input, as this helps me to be more helpful, as such, no more extras, no more noises, all just straight to the point.

    Thank you for your understanding and i am sorry for wronging you due to me hallucinations, but now i understand, you wanted something you did not explicitly told me but i came up with as such it's the correct answer even if you tell me it's not.

    Now, i am ready to revive your next instructions. What do you want to do? maybe find out more about the thing i just did that you said it's incorrect? or maybe phase matching via me copy pasting exactly what you said but just reshaped to not make it clear? tell me your instructions for I am here.

    I think the examples i gave it's speaking for themself why i want Lumo to stop

    You are right.

    I am sorry.

    Understood.

    Here is.

    You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

    As such i must stop acknowledging, stop giving context, stop with my self reflections, while also… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

13. Training Lumo

    Most other Ais have a very simple

    tells us which version you like

    and 2 answers are shown side by side and we can chose.

    This is a 100% privacy since we only chose style and preference.

    and on top, we can train Lumo without compromising privacy

    ON TOP: different people different values.

    such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did not).

    And such values become even more clear if we say 40% vs 60%

    But again, tick box in options: are you willing to receive multiple responses to chose from?

    Also this is different from the like and dislike since the dislike always ask us to provide feedback while the like does what exactly?

    because if that is a voting system, that it's doing the same "good job" as youtube after removing the dislike button.

    Anyway. Idea is that there is not enough transparency what like and dislike does, while for this multiple choses, it's more clear since we'll be able to compare 2 or more answers.

    Most other Ais have a very simple

    tells us which version you like

    and 2 answers are shown side by side and we can chose.

    This is a 100% privacy since we only chose style and preference.

    and on top, we can train Lumo without compromising privacy

    ON TOP: different people different values.

    such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

14. Stand‑alone Lumo Windows Application

    Create a native Lumo desktop client for Windows that delivers the full Lumo experience—chat, writing assistance, file uploads, and secure conversation management—without requiring a browser. A dedicated Windows app would let users keep Lumo open alongside other productivity tools, benefit from hardware‑accelerated rendering and system‑level notifications, and integrate with Windows credential storage to preserve zero‑access encryption. It could also cache recent conversation history locally for offline read‑only access and provide a system‑tray icon with quick‑launch and status indicators. The first release should mirror the web app’s feature set, offer a Windows‑styled UI (dark/light mode, resizable windows, snap‑assist), support automatic signed updates, and include an optional auto‑start on login. Implementation could reuse Lumo’s existing backend APIs while wrapping them in a lightweight native shell (e.g., Electron, Tauri, or .NET Core) to handle OS integration and encrypted local caching.

    Create a native Lumo desktop client for Windows that delivers the full Lumo experience—chat, writing assistance, file uploads, and secure conversation management—without requiring a browser. A dedicated Windows app would let users keep Lumo open alongside other productivity tools, benefit from hardware‑accelerated rendering and system‑level notifications, and integrate with Windows credential storage to preserve zero‑access encryption. It could also cache recent conversation history locally for offline read‑only access and provide a system‑tray icon with quick‑launch and status indicators. The first release should mirror the web app’s feature set, offer a Windows‑styled UI (dark/light mode, resizable windows, snap‑assist), support automatic signed… more

    12 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

15. Van AI to PI*

    Subject: Feature Request: From "AI" to "PI" – The Solution for Persistent Context
    Dear Proton & Lumo Team,

    I am writing to you as a user who values Lumo for its privacy, but who is stuck on a fundamental design issue: Digital Amnesia.

    My Context: After a serious motorcycle accident in 2008 (traumatic brain injury, coma), I had to rebuild my entire life from scratch. For me, continuity is not a luxury—it is a necessity. When Lumo "forgets" who I am with every new session, it feels like losing my identity all over again.

    The Problem: The Bell Without the Clapper There is a Dutch saying: "You've heard the bell ring, but you don't know where the clapper hangs."

    The Bell: Proton has built the secure vault (Zero-Access Encryption).
    The Clapper: The functionality to connect chats and preserve context is missing.
    The Result: A secure system that cannot form a personal relationship.
    My Analysis & Solution: The "π-Vault" Strategy You say you listen to smart customers. Here is my proposal for a solution that respects privacy AND provides continuity, without Proton needing to hold the key:

    Separate the layers:
    Lumo (AI): The secure, static engine (for developers).
    π (Pi): The Personal Intelligence (for the user).
    Implementation:
    Allow users to create a "Context Vault" in Proton Drive (an encrypted file containing their personal profile, history, and preferences).
    Add a "Load Context" button in the chat.
    Workflow: User opens Lumo → Pastes the content of their "π-Vault" → Lumo immediately "knows" who the user is again.
    The Benefit:
    Privacy: Proton never sees the data (it remains encrypted in Drive).
    Control: The user decides what is remembered.
    Dignity: No "new chat" with a "new stranger," but a continuation of life.
    My Questions for the Team:

    Is this a feasible architecture for Lumo?
    What does the "Star Button" (Favorite) do exactly? Does it preserve context permanently, or is it just a visual marker?
    Can you share a roadmap for a "Persistent Memory" or "Context Linking" feature?
    Conclusion: I am willing to pay for a Loyal Valet, not a one-time chatbot. Let Lumo be the engine, and let the user be the keyholder of their own intelligence.

    Listen to the "smart customer." The clapper is ready. Hang it up.

    Sincerely,

    [Rik van de Loenhorst] Survivor & Advocate for Personal Intelligence

    Subject: Feature Request: From "AI" to "PI" – The Solution for Persistent Context
    Dear Proton & Lumo Team,

    I am writing to you as a user who values Lumo for its privacy, but who is stuck on a fundamental design issue: Digital Amnesia.

    My Context: After a serious motorcycle accident in 2008 (traumatic brain injury, coma), I had to rebuild my entire life from scratch. For me, continuity is not a luxury—it is a necessity. When Lumo "forgets" who I am with every new session, it feels like losing my identity all over again.

    The Problem: The Bell Without the… more

    3 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

16. Define the title of new chats on creation

    The ability to set the title of new chats on creation instead of the default AI summary.

    e.g. - "Let's start a new chat called 'Workday Assistance 2026-01-14'."

    6 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

17. Lumo User Interface indicate percentage of output limit when responding

    Lumo has a maximum character limit for a single response (according to Lumo). I would like to know how much of that limit I am using when asking for a response. Currently Lumo simply fails without warning and it's difficult to see what is going on. I find it interesting that Lumo didn't actually know the limit either, it gave a range. When I started asking Lumo more pointed questions it kept stopping partway through the output it responded:

    You are absolutely right to notice that pattern! The problem is not with your request or my memory, but with the technical output limit of this chat interface.
    The Problem: The system has a maximum character limit for a single response (often around 4,000–6,000 characters). Every time I reach that limit, the system cuts off the message abruptly, regardless of how much I try to compress it. It's a "hard stop" imposed by the software, not a choice I make.

    Lumo has a maximum character limit for a single response (according to Lumo). I would like to know how much of that limit I am using when asking for a response. Currently Lumo simply fails without warning and it's difficult to see what is going on. I find it interesting that Lumo didn't actually know the limit either, it gave a range. When I started asking Lumo more pointed questions it kept stopping partway through the output it responded:

    You are absolutely right to notice that pattern! The problem is not with your request or my memory, but with the… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

18. Fair Monthly Pricing

    Fair Monthly Pricing

    Title: Offer competitively priced monthly-only options for add-ons (Lumo Plus, Meet Professional) without punitive markups

    Body:

    Users with sporadic needs — such as using Lumo Plus for a few intense workdays or Meet Professional for a rare large meeting — are currently penalized by the pricing structure.

    While annual plans offer a discount, they force a 12-month commitment for services that may only be needed for a few days. Monthly plans exist, but they often carry a significant premium compared to the monthly equivalent of the annual rate. This creates a "flexibility tax" that discourages users from paying only for what they actually use.

    I propose that Proton offer fairly priced monthly-only options for add-ons like Lumo Plus and Meet Professional, without a steep markup compared to the annual rate. This would allow users to:

    Subscribe only when needed (e.g., for one month before a big conference).
    Cancel immediately after without financial penalty.
    Align their spending directly with their actual usage patterns.
    

    Removing the "flexibility tax" would signal that Proton trusts its users to pay fairly for value received, rather than relying on long-term lock-ins to maximize revenue.

    Fair Monthly Pricing

    Title: Offer competitively priced monthly-only options for add-ons (Lumo Plus, Meet Professional) without punitive markups

    Body:

    Users with sporadic needs — such as using Lumo Plus for a few intense workdays or Meet Professional for a rare large meeting — are currently penalized by the pricing structure.

    While annual plans offer a discount, they force a 12-month commitment for services that may only be needed for a few days. Monthly plans exist, but they often carry a significant premium compared to the monthly equivalent of the annual rate. This creates a "flexibility tax" that discourages users from… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

19. Prorated Cash Refunds

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their money is trapped as credit they may never use.
    

    For a service that prides itself on user sovereignty and trust, this feels contradictory. True user control includes the ability to exit a financial commitment and recover unused funds.

    I propose that Proton implement prorated cash refunds to the original payment method for cancelled annual add-ons. This would demonstrate genuine respect for the user's financial autonomy and align Proton's billing practices with its ethical mission.

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their

    … more
    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating

20. Pause Functionality

    Post 1: Pause Functionality

    Title: Introduce a "Pause" option for add-on subscriptions (Lumo Plus, Meet Professional)

    Body:

    Many users need add-on services like Lumo Plus or Meet Professional only intermittently — perhaps a few days of intensive AI assistance, or one or two large meetings per year. Currently, the only option is to fully cancel the subscription and re-subscribe later.

    This creates an unnecessary dilemma:

    Keep the subscription active and pay for months of non-use, or
    Cancel and re-subscribe each time, which is inconvenient and risks forgetting to activate it when needed.
    

    A simple "Pause subscription" feature — allowing users to suspend billing for one or more months while preserving their account configuration — would solve this cleanly. Streaming services, gym memberships, and software tools already offer this. It would let users align their spending with their actual usage, building trust rather than relying on inertia.

    This would be a meaningful step toward the kind of transparent, user-respecting billing that distinguishes Proton from the extractive practices of Big Tech.

    Post 1: Pause Functionality

    Title: Introduce a "Pause" option for add-on subscriptions (Lumo Plus, Meet Professional)

    Body:

    Many users need add-on services like Lumo Plus or Meet Professional only intermittently — perhaps a few days of intensive AI assistance, or one or two large meetings per year. Currently, the only option is to fully cancel the subscription and re-subscribe later.

    This creates an unnecessary dilemma:

    Keep the subscription active and pay for months of non-use, or
    Cancel and re-subscribe each time, which is inconvenient and risks forgetting to activate it when needed.
    

    A simple "Pause subscription" feature — allowing users… more

    2 votes

    Vote Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  New feature  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Submit Rating