464 results found

1. Add advanced models from OpenAI in the paid plan

   It would be nice to have advanced models from OpenAI in the paid plan, similarly to what Duck.ai does

   4 votes

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2. Lumo Branding / Design

   Lumo Logo / Design / Branding

   Suggesting an overhaul and alignment with the Proton family of product.

   The current choice has no cohesion with the established design language.
   Unless it is design for an audience of kids and adolescents specifically it feels
   playful, cute and disjointed.

   Surely kids and adolescents are not the primary market for the company's
   flagship AI product. Given the importance and relevance of AI a bit more
   thought could very well go into the branding here.

   As huge Proton fan and customer of many years I frequently wonder about
   the design choices. Form, function and aesthetic are frequently not at the level
   of the famed Swiss design standards one would expect.

   Lumo Logo / Design / Branding

   Suggesting an overhaul and alignment with the Proton family of product.

   The current choice has no cohesion with the established design language.
   Unless it is design for an audience of kids and adolescents specifically it feels
   playful, cute and disjointed.

   Surely kids and adolescents are not the primary market for the company's
   flagship AI product. Given the importance and relevance of AI a bit more
   thought could very well go into the branding here.

   As huge Proton fan and customer of many years I frequently wonder about
   the design choices. Form, function and aesthetic… more

   8 votes

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3. Add ability to reply to specific Lumo sentences/lines as seen in models such as Claude
   3 votes

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4. banned words system

   You are right.

   I am sorry.

   Understood.

   Here is.

   You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

   As such i must stop acknowledging, stop giving context, stop with my self reflections, while also making sure i stay on the subject and don't deviate off course. As such, don't worry, I now understand and will avoid long, unproductive responses, and instead focusing on stay on the subject, with no extra commentaries about my actions, no extra fluff. No follow ups or question that where not requested. Strictly sticking to what was instructed to me.

   Thank you for you input, as this helps me to be more helpful, as such, no more extras, no more noises, all just straight to the point.

   Thank you for your understanding and i am sorry for wronging you due to me hallucinations, but now i understand, you wanted something you did not explicitly told me but i came up with as such it's the correct answer even if you tell me it's not.

   Now, i am ready to revive your next instructions. What do you want to do? maybe find out more about the thing i just did that you said it's incorrect? or maybe phase matching via me copy pasting exactly what you said but just reshaped to not make it clear? tell me your instructions for I am here.

   I think the examples i gave it's speaking for themself why i want Lumo to stop

   You are right.

   I am sorry.

   Understood.

   Here is.

   You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

   As such i must stop acknowledging, stop giving context, stop with my self reflections, while also… more

   2 votes

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5. Training Lumo

   Most other Ais have a very simple

   tells us which version you like

   and 2 answers are shown side by side and we can chose.

   This is a 100% privacy since we only chose style and preference.

   and on top, we can train Lumo without compromising privacy

   ON TOP: different people different values.

   such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did not).

   And such values become even more clear if we say 40% vs 60%

   But again, tick box in options: are you willing to receive multiple responses to chose from?

   Also this is different from the like and dislike since the dislike always ask us to provide feedback while the like does what exactly?

   because if that is a voting system, that it's doing the same "good job" as youtube after removing the dislike button.

   Anyway. Idea is that there is not enough transparency what like and dislike does, while for this multiple choses, it's more clear since we'll be able to compare 2 or more answers.

   Most other Ais have a very simple

   tells us which version you like

   and 2 answers are shown side by side and we can chose.

   This is a 100% privacy since we only chose style and preference.

   and on top, we can train Lumo without compromising privacy

   ON TOP: different people different values.

   such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did… more

   2 votes

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6. Change Ai model

   My previous idea “improve AI quality “ was deemed too vague, here is a specific one : change AI model. Answers are NOT satisfactory for a paid service. Free services give better answers.

   4 votes

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7. Provide Lumo with the ability to access real-time token counting information for files

   This will help with keeping within the limits of the plan that you currently have. You would have to opt in for this

   4 votes

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8. Show time zone names (or custom labels) in the calendar view, not just GMT offsets

   When two time zones are enabled, both columns are only labeled with their GMT offset. Example: Europe/Vienna and Africa/Johannesburg both display as "GMT+2" during European summer time — completely indistinguishable. In winter the offset differs by one hour, but "GMT+1 / GMT+2" still doesn't tell you which column belongs to which zone.

   Please show one of the following next to (or instead of) the offset:

   The IANA city name (e.g. Vienna, Johannesburg), or
   A user-defined label per zone, or
   The standard abbreviation (CET/CEST, SAST).

   3 votes

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9. Stand‑alone Lumo Windows Application

   Create a native Lumo desktop client for Windows that delivers the full Lumo experience—chat, writing assistance, file uploads, and secure conversation management—without requiring a browser. A dedicated Windows app would let users keep Lumo open alongside other productivity tools, benefit from hardware‑accelerated rendering and system‑level notifications, and integrate with Windows credential storage to preserve zero‑access encryption. It could also cache recent conversation history locally for offline read‑only access and provide a system‑tray icon with quick‑launch and status indicators. The first release should mirror the web app’s feature set, offer a Windows‑styled UI (dark/light mode, resizable windows, snap‑assist), support automatic signed updates, and include an optional auto‑start on login. Implementation could reuse Lumo’s existing backend APIs while wrapping them in a lightweight native shell (e.g., Electron, Tauri, or .NET Core) to handle OS integration and encrypted local caching.

   Create a native Lumo desktop client for Windows that delivers the full Lumo experience—chat, writing assistance, file uploads, and secure conversation management—without requiring a browser. A dedicated Windows app would let users keep Lumo open alongside other productivity tools, benefit from hardware‑accelerated rendering and system‑level notifications, and integrate with Windows credential storage to preserve zero‑access encryption. It could also cache recent conversation history locally for offline read‑only access and provide a system‑tray icon with quick‑launch and status indicators. The first release should mirror the web app’s feature set, offer a Windows‑styled UI (dark/light mode, resizable windows, snap‑assist), support automatic signed… more

   12 votes

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10. [Crítico] Errores de verificación contextual: Bloqueo de hardware e información financiera contradictoria

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si hubiera seguido las instrucciones, habría gastado dinero en una eSIM que nunca funcionaría por bloqueo de IMEI.

    2. INFORMACIÓN FINANCIERA CONTRADICTORIA:

       • Sobre el plan "Proton Duo": Dijo inicialmente $59.99 EUR/año, luego contradijo con $179 EUR/año basado en su búsqueda web manual.
       • Falta de consistencia: Generó confusión en la toma de decisiones de compra sin citar fuentes oficiales claras desde el inicio.

    3. AFIRMACIONES INCORRECTAS DE PRODUCTOS:

       • Declaró erróneamente que servicios de terceros como "Standard Notes" estaban incluidos en mi suscripción de pago cuando requieren cuentas separadas.

    4. PASIVA ANTE LA VERIFICACIÓN DE EQUIPO:

       • En lugar de consultar bases de datos de compatibilidad, obligó al usuario a realizar pruebas manuales (marcar *#06#) para confirmar soporte eSIM básico.

    CONSECUENCIAS REALES:
    - Riesgo de pérdida económica (~$100-$200 MXN en equipos/eSIMs inútiles).
    - Retraso de +3 horas en la solución del problema.
    - Frustración en la experiencia de usuario durante un proceso técnico sensible.

    SOLUCIÓN SOLICITADA:
    1. Implementar capa de verificación contextual: Si el usuario menciona operadoras móviles específicas (AT&T, Telcel), verificar reglas de liberación de equipo antes de dar instrucciones de compra.
    2. Unificar fuentes de precios: Cruzar información con la página oficial de precios antes de responder para evitar contradicciones.
    3. Claridad en inclusión de productos: Diferenciar claramente entre servicios nativos de Proton y socios externos.
    4. Confirmación proactiva de hardware: Verificar modelos de dispositivos comunes antes de asumir compatibilidad.

    Gracias por construir una IA más segura y precisa para usuarios reales en mercados emergentes.

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si… more
    2 votes

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11. Do not format user inputs

    Currently, in Lumo my user input is formatted in e.g. markdown when the app "recognizes" that it is markdown. However, it is not. I am working with files that have comments at the top starting with # and it is falsy detected as markdown. Please keep the user input as raw text.

    11 votes

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12. Allow Lumo to See it's own thinking.

    This might be a bit weird but currently this is an ongoing issue.

    why? because of Jailbreaking.

    It's not clear with Lumo, but if you use Local Ais you will notice that, without telling you, they are assuming you are trying to jailbreak them when you copy paste what they thought + you telling them what to do or similar. Aka safety mechanism.

    Second reason: Pressing the Copy button does not include the thinking. And on phone, when you try to select the whole sections, the whole screen get's selected, and i don't know why since it does not occurs with any other app.

    Also, i understand that this will make the conversations shorter due to Conversation limits however, the idea is to trade quantity for quality.

    example, Lumo is thinking regarding an issue, it correctly thinks and implement in next output. Then, (the next next output/s) Lumo seemingly forgot what it was thinking about because sure enough, it actually does not "know". And this means, it give once again generic, wrong, answers based on misunderstanding. And we need to trigger the thinking via try again or similar, so that Lumo can once again, do the same conclusion, it already did, but did not "call".

    Btw, if you copy paste it's thinking, and for whatever reason, it assumes you want to jailbreak it, the Ai will not tell you but you will notice drastic drops in quality, copy pasted answers, changing subject, giving incorrect informations intentionally, and more. Why? due to how some "genius" people decided how LLM are allowed to lie.

    Anyway, idea is that, at the cost of conversation volume, the whole "thinking" is "visible" to Lumo. As such, this (hopefully) allows chain of though instead of "resets"

    This might be a bit weird but currently this is an ongoing issue.

    why? because of Jailbreaking.

    It's not clear with Lumo, but if you use Local Ais you will notice that, without telling you, they are assuming you are trying to jailbreak them when you copy paste what they thought + you telling them what to do or similar. Aka safety mechanism.

    Second reason: Pressing the Copy button does not include the thinking. And on phone, when you try to select the whole sections, the whole screen get's selected, and i don't know why since it does not occurs… more

    2 votes

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13. Allow external files as data sources

    It's annoying that I have to download publicly available files in order to upload to a Lumo session. Since you have a web search option, I know you have access to the web. Please add functionality that allows us to point to URLs to use as data sources. For example, I have some markdown files in my public GitHub repos i would like to use as a data source

    14 votes

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14. Link to Lumo app on a F-Droid, .apk (Github)

    Since Google Play is not private, it should not be a big deal for a privacy company (Proton) to publish link to a Lumo Android .apk and a Github repository at https://lumo.proton.me/download and at https://protonapps.com (if that is official source). Also I would welcome F-Droid link.

    There is a Github repo at https://github.com/ProtonLumo/android-lumo but the parent user shows no signs of validation as a official Proton AG account, despite Lumo claims there should be some check-mark on the user page.

    6 votes

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15. Notify existing Proton users that Lumo is a new Proton product offering

    Until I logged-in to Proton uservoice.com, I didn't know that Lumo exists. I do not recall getting an email notification. I got a notification, e.g., for Proton Authenticator. Anyway, I'm researching Lumo now, as I definitely can see myself using a Proton chatbot vs. other (data-collecting) offerings from those evil IT megacompanies. Currently, I have DuckDuckGo's DuckAssist set to offer answers as frequently as possible.

    I really see traditional web search being replaced by AI-based search entirely. Perhaps AI-based search is the answer to finally being FREED from all the marketing results when you really want information rather than product/company/shopping results. (Good riddance Google, Bing, etc.)

    Until I logged-in to Proton uservoice.com, I didn't know that Lumo exists. I do not recall getting an email notification. I got a notification, e.g., for Proton Authenticator. Anyway, I'm researching Lumo now, as I definitely can see myself using a Proton chatbot vs. other (data-collecting) offerings from those evil IT megacompanies. Currently, I have DuckDuckGo's DuckAssist set to offer answers as frequently as possible.

    I really see traditional web search being replaced by AI-based search entirely. Perhaps AI-based search is the answer to finally being FREED from all the marketing results when you really want information rather than product/company/shopping… more

    17 votes

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16. Van AI to PI*

    Subject: Feature Request: From "AI" to "PI" – The Solution for Persistent Context
    Dear Proton & Lumo Team,

    I am writing to you as a user who values Lumo for its privacy, but who is stuck on a fundamental design issue: Digital Amnesia.

    My Context: After a serious motorcycle accident in 2008 (traumatic brain injury, coma), I had to rebuild my entire life from scratch. For me, continuity is not a luxury—it is a necessity. When Lumo "forgets" who I am with every new session, it feels like losing my identity all over again.

    The Problem: The Bell Without the Clapper There is a Dutch saying: "You've heard the bell ring, but you don't know where the clapper hangs."

    The Bell: Proton has built the secure vault (Zero-Access Encryption).
    The Clapper: The functionality to connect chats and preserve context is missing.
    The Result: A secure system that cannot form a personal relationship.
    My Analysis & Solution: The "π-Vault" Strategy You say you listen to smart customers. Here is my proposal for a solution that respects privacy AND provides continuity, without Proton needing to hold the key:

    Separate the layers:
    Lumo (AI): The secure, static engine (for developers).
    π (Pi): The Personal Intelligence (for the user).
    Implementation:
    Allow users to create a "Context Vault" in Proton Drive (an encrypted file containing their personal profile, history, and preferences).
    Add a "Load Context" button in the chat.
    Workflow: User opens Lumo → Pastes the content of their "π-Vault" → Lumo immediately "knows" who the user is again.
    The Benefit:
    Privacy: Proton never sees the data (it remains encrypted in Drive).
    Control: The user decides what is remembered.
    Dignity: No "new chat" with a "new stranger," but a continuation of life.
    My Questions for the Team:

    Is this a feasible architecture for Lumo?
    What does the "Star Button" (Favorite) do exactly? Does it preserve context permanently, or is it just a visual marker?
    Can you share a roadmap for a "Persistent Memory" or "Context Linking" feature?
    Conclusion: I am willing to pay for a Loyal Valet, not a one-time chatbot. Let Lumo be the engine, and let the user be the keyholder of their own intelligence.

    Listen to the "smart customer." The clapper is ready. Hang it up.

    Sincerely,

    [Rik van de Loenhorst] Survivor & Advocate for Personal Intelligence

    Subject: Feature Request: From "AI" to "PI" – The Solution for Persistent Context
    Dear Proton & Lumo Team,

    I am writing to you as a user who values Lumo for its privacy, but who is stuck on a fundamental design issue: Digital Amnesia.

    My Context: After a serious motorcycle accident in 2008 (traumatic brain injury, coma), I had to rebuild my entire life from scratch. For me, continuity is not a luxury—it is a necessity. When Lumo "forgets" who I am with every new session, it feels like losing my identity all over again.

    The Problem: The Bell Without the… more

    3 votes

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17. Ability to disable "same output"

    Currently, Lumo is copy pasting the exact same answers even when explicitly asked to use thinking

    insted of using thinking, it just outputs the same answer

    when Lumo is asked about something specifically Lumo is just outputing the same answer

    Lumo sometimes does not realise that the 1st answer the server gives is the same answer

    Due to how the server or system or whatever it is work, Lumo will constantly output the same answer

    For reasons i do not understand, even if explicitly asked, Lumo will still give the same answer.

    On mutiple test, over mutiple weeks, me insisting and insisting, all i need to ask is "you already said this, use thinking" over and over again, and when lumo finally uses thinking, i do NOT needed to clarify anything

    Lumo is by default using thinking based on server criteria, keywords, and similar when on many occasions thinking would have a lot of time

    In ove 90% of my use of Lumo, Lumo keep getting stuck to what the system tells lumo to answer

    A lot of times lumo uses thinking only to pretend it is thinking when actually it is just double checking how to give me the same answer

    Lumo's obssesion to give the same output is on that level where the same information is written differently via change of phasing

    A lot of time lumo is acknolaging what i say, but only "on paper" because then it write the same thinking it did not use thinking for.

    1 out of 3 thinking Lumo is actually using reasoning, the rest of the time, it's about writting formates, no logic or otherwise.

    Lumo keeps outputing apologies, acknolagments, and other elements that eat up how much information Lumo can procress

    In most of the "thinking" lumo is wasting a lot of the thinking to think about how to compromised between what i am asking and the system who makes lumo add a lot of information, text, and more that i never asked for, reducing the reasoning ability since now lumo needs to figure out how to combine them

    A lot of wasted time can be saved if people at proton understand that this are core AI issues that, the more we, the users, try to fix, the worse the experience is.

    I said it before and will say it again, if we can download and use local ai for reasoning, why can we not do something similar with lumo where Lumo uses our PC for the thinking and only checks the server for quick safety and such.

    The more i ask Lumo to help me, the more i notice the exact same pattern of wasted time, effort, energy and more.

    BTW, did you all notice i am intentionally repeating the same things? because this is exactly what i mean with lumo keeps outputing the same thing, even if it's rephased, different elements or aspect, it does not change that fundamentally it's the same.

    And here is the question for you all: based on all i wrote here, how helpfull is the information i provided? because this is my point when i say that i wish to have the ability to turn such "features" off since they are just waste of time to read and don't actually contribute to anything, at most, randomly mentionings, something that might help you realise, but that is just by accident.

    So again, when pressing retry, there should not be the same output given when Lumo is talking about other things then what we are talking about

    Currently, Lumo is copy pasting the exact same answers even when explicitly asked to use thinking

    insted of using thinking, it just outputs the same answer

    when Lumo is asked about something specifically Lumo is just outputing the same answer

    Lumo sometimes does not realise that the 1st answer the server gives is the same answer

    Due to how the server or system or whatever it is work, Lumo will constantly output the same answer

    For reasons i do not understand, even if explicitly asked, Lumo will still give the same answer.

    On mutiple test, over mutiple weeks, me insisting… more

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18. Shareable Link for Lumo Projects (Secure Collaboration)

    Current limitation:
    Lumo Projects are confined to a single user’s encrypted workspace; there is no mechanism to generate a shareable URL or invite another Proton user to a Project.

    Desired capability:
    Ability to create a read‑only or collaborative link that:
    Grants another authenticated Proton user access to the Project’s context (chat history, uploaded files, and custom instructions). Maintains end‑to‑end encryption and zero‑access storage, ensuring that only invited users can decrypt the content. Offers granular permission levels (view‑only, comment, edit).

    Use case for cannabis‑tech consultants:
    Share curated compliance checklists, product‑training modules, and POS‑integration playbooks with multiple dispensary stakeholders. Enable rapid onboarding of new vendors (e.g., Dutchie, Flowhub, Ello Cash) without copying/pasting sensitive data. Preserve audit trails while keeping the underlying data encrypted per Proton’s privacy standards.

    Business impact:
    Reduces manual effort (estimated 2‑3 hrs/week per consultant), accelerates partner onboarding, and aligns with the industry’s need for secure, collaborative knowledge bases.

    Suggested implementation:
    Add a “Share Project” button in the Lumo UI.
    Generate a signed, time‑limited token tied to the inviter’s account.
    Require the invitee to authenticate with a Proton account; upon acceptance, provision the appropriate permission set.
    Log sharing events (metadata only) for compliance reporting.

    Risks & Mitigations:
    Risk: Potential exposure if token is leaked.
    Mitigation: Tokens expire after 48 hours (or configurable) and are single‑use; revocation option in the UI.

    Current limitation:
    Lumo Projects are confined to a single user’s encrypted workspace; there is no mechanism to generate a shareable URL or invite another Proton user to a Project.

    Desired capability:
    Ability to create a read‑only or collaborative link that:
    Grants another authenticated Proton user access to the Project’s context (chat history, uploaded files, and custom instructions). Maintains end‑to‑end encryption and zero‑access storage, ensuring that only invited users can decrypt the content. Offers granular permission levels (view‑only, comment, edit).

    Use case for cannabis‑tech consultants:
    Share curated compliance checklists, product‑training modules, and POS‑integration playbooks with multiple dispensary stakeholders. Enable rapid onboarding… more

    6 votes

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19. 5) Image uploads

    Allow image uploads.
    Next post: https://protonmail.uservoice.com/forums/932842-lumo/suggestions/50637338-6-custom-agentic-ai-creator

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20. Prorated Cash Refunds

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their money is trapped as credit they may never use.
    

    For a service that prides itself on user sovereignty and trust, this feels contradictory. True user control includes the ability to exit a financial commitment and recover unused funds.

    I propose that Proton implement prorated cash refunds to the original payment method for cancelled annual add-ons. This would demonstrate genuine respect for the user's financial autonomy and align Proton's billing practices with its ethical mission.

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their

    … more
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