11 results found

1. Dark Mode for this forum

   Make this forum dark mode. Seriously, my eyes hurt reading this.

   74 votes

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   4 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   We don't control this.

2. All Jews deserve to burn in ****

   All Jews deserve to burn in ****

   2 votes

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   0 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   We've declined this idea because it doesn't follow our posting guidelines: posts must not contain abusive language. You're welcome to post it again in a way that follows them.

3. Yahoo.com toevoegen

   Yahoo.com toevoegen in plaats van Gmail.Com

   1 vote

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   1 comment  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

4. USERVOICE NEGLETION

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit is due, for example seeing examples of truly excellent engagement, such as the detailed explanation for the 'Metadata encryption' idea, which was transparent and thoughtful. I also had a fantastic experience with Proton Docs (Drive) customer service, who the agent (who I will not name for PRIVACY) did a great job of assisting me. This shows Proton can communicate effectively.

   However, this level of engagement appears to be the exception, not the rule. I've personally observed, and contributed to, numerous ideas where the official response is either:

   Terse and Unhelpful: e.g. 'Decrease sync delay' idea (71 votes), waiting years for a [DECLINED] status with just 'Not a feature' as an explanation. This provides no context and feels dismissive. Currently, this post is on the home page of protonmail.uservoice.com.

   Missing Entirely, Even for Roadmap Items: The 'Integrate with Drive' idea (409 votes) is critically important and on your 2025 roadmap, yet this forum post remains un updated by admins, forcing users to discover and relay this information themselves (e.g., from your blog). Similarly, for the 'notes app' idea and Standard Notes acquisition, users are left to post company updates. This effectively means many valuable ideas, especially those below a high vote threshold (which appears to be around 100 votes for internal review), risk being perpetually overlooked.

   Providing Solutions for Existing Features: Users are actively spending time detailing how to use existing features like 'Biometric authentication for iOS,' 'purchasing subscriptions as a gift' via gift cards, and 'unusual login notifications' (Proton Sentinel) because these ideas aren't properly closed or addressed by official responses.

   Misunderstanding User Needs: The 'VPN Pause' idea, declined with a 'Use Split Tunneling' suggestion, fundamentally missed the user's need for a quick, temporary disable for website access, as pointed out in subsequent user comments. Beyond feature requests, other significant user frustrations, such as concerns regarding aggressive subscription pushes and perceived unfair pricing for loyal customers, also appear to receive minimal or no official engagement on this platform.

   Lack of Basic Moderation: The presence of blatant spam like 'Ride with Style – Customize Your Look with Biker Patches' demonstrates a critical lack of active moderation, requiring users to manually report content that should be removed automatically or proactively. This wastes community time.

   It is incredibly disheartening as a user to contribute feedback, provide helpful information to other users, or report issues, only to find the platform poorly managed, relying on the unpaid efforts of its community, and often delivering unhelpful or delayed official responses. This inconsistency erodes trust and makes users feel unheard and undervalued.

   For the UserVoice platform to be truly effective, I urge Proton to:

   Standardize communication quality, ensuring all official responses are clear, empathetic, and explanatory.

   Actively manage this forum: promptly update idea statuses, remove spam, and engage with high-priority feedback.

   Acknowledge and potentially empower users who are already contributing significantly to platform maintenance.

   I have invested significant time and effort into maintaining this forum, contributing, and reporting spam. Considering that reports often seem to go unreviewed, leaving spam and inappropriate content visible for extended periods. I want change. A truly effective and responsive feedback platform is not just a benefit to users; it is a vital asset for Proton's growth, reputation, and continued success in building a trusted relationship with its community. And that trust is built on engagement.

   This is what we want. This is what we deserve. It is within our reach, we simply need to be bold enough to seize it. This is where Proton will always win against Google.

   It’s people. You. This is what YOU stand for.

   Thank you for your time and consideration.

   UPDATE: I will give credit where credit is due, and their customer service is very good. However, this does not change the fact that posts have gone unread for 4.5 years and spam is building up on UserVoice.

   Hello Proton Team (and anyone who's reading this),

   As a loyal Proton user, I'm writing to voice significant concerns about the current state of communication and management on this UserVoice platform. While I deeply appreciate Proton's mission and products, my recent experiences, and observations of how community feedback is handled, have been consistently frustrating and disappointing.

   I will give credit where credit… more

   3 votes

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   5 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please use Uservoice to raise feature requests.

5. j aimerais savoir pourquoi j ai payer pour un abonnement illimité et que peu importe ou que je regarde sa me demande de upgrader mon abonn

   il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
   sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
   il ont énormément de progrès a faire du coter support a la clientèle.
   i devrait aussi mettre en place du support en Français.
   sur tout pour la clientèle comme moi qui paye .

   donc si quelque un du service a la clientèle francophone pourrait communiquer avec moi sa serai apprécier et aussi durant les hr de jour du Québec (canada ) merci

   il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
   sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
   il ont énormément de progrès a faire du coter support a la clientèle.
   i devrait aussi mettre en place du support en Français.
   sur tout pour la clientèle comme moi qui paye .

   donc si quelque un du service a… more

   4 votes

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   2 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

6. Proton Duo: current accts: 1 acquired via Apple, 1 acquired via Proton. Can I combine in Proton Duo?

   I have 2 Proton Unlimited accounts, 1 acquired and paid through Apple and 1 acquired and paid through Proton. Can I and how do I upgrade to Proton Duo?

   1 vote

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   0 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   For Support queries and information, please refer to the Support pages: https://proton.me/support/ and/or get in touch.

7. Expert mode for security/recovery

   I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.

   Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is enabled for me, and can't be disabled without having a recovery method. This last thing is something I want to have enabled, personally, but I don't want Proton to choose that for me.

   More seriously, when I enable a recovery phrase to make Proton happy, I've effectively reduced my account's security from 2FA to 1FA. The recovery phrase recovers both account and data, and bypasses 2FA as far as I know (it is not clear from the interface if this is the case). I kinda like the idea of a secondary backup password, but not one that bypasses 2FA.

   Because of this, I prefer to disable all recovery settings. I don't want or need recovery; I've never ever lost a password in my life, especially such an important one. Proton, however, has decided for me that this is Irresponsible Behavior, and I shall be visually punished with the UX-equivalent of a wagging finger, an annoying exclamation mark telling me that I'm being stupid and need to enable one of the recovery options that, in my opinion, needlessly reduce my account's security.

   What I would like to propose then, is an expert mode for account security, maybe as an extension or extra option of Proton Sentinel. I would like to be just as stubbornly obnoxiously stupid with regards to my chances of account recovery as I **** well please, thank you very much :p I would like to be able to just use my security keys, with my very long and complex single password, flirting with the edge of the online abyss, without Proton getting in my idiot way. That my account may be unrecoverable is a risk that I'm completely comfortable running, and I pretty promise that I won't come crying to Proton support if I get burned.

   Kind regards, and keep up the good work!

   I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.

   Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is… more

   40 votes

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   5 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   We've declined this idea because it doesn't follow our posting guidelines: posts must not contain abusive language. You're welcome to post it again in a way that follows them.

8. CLOSE MY ACCOUNT NOW

   I WANT TO CLOSE MY ACCOUNT WITH YOU I DO NOT CARE IF I EVEN GET MY MONEY BACK JUST CLOSE ACCOUNT AND DELETE MY DEBIT CARD..........

   3 votes

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   0 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   Please contact support: https://proton.me/support or report your issue via the app.

9. Intégration Coffre fort Documents speciaux

   Tel que certains services en lignes Tel que Digipost en France. Ajouter un coffre fort pour le téléchargement automatique de factures, tel facture énergétique, Loyer, fiches de salaire, pourquoi pas des documents médicaux, tout cela réuni dans un coffre fort sur proton drive, bien à l'abri des regards.
   Soit un coffre inclu avec Proton drive soit une offre supplémentaires lier au compte.
   Onedrive Offre cette possibilité de verrouiller des documents via se coffre fort.

   2 votes

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   0 comments  ·  Accounts  ·  Delete…  ·  Admin →
   Declined  ·  AdminProton (Admin, Proton) responded

   As per the rules on the front page:

   
   

   Please ensure that your request and description are in English, use a translation tool if necessary.

   
   

   Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

10. Ticket, Testphase und einfacherer Support

    Ich habe den kostenlosen Accout getestet und möchte nun unlimited testen. Noch nicht abonnieren. Ich finde es befremdlich, dass der ganze Support auf englisch ist. Auch weil es ein Schweizer Unternehmen ist. Es ist für mich befremdlich, dass es kein Ticketsystem gibt, wo mir geholfen wird. Diese Lösung hier ist für ein Unternehmen ressourcensparend, aber wenig Userfreundlich, weil umständlich. Primäre Frage war: Ich möchte meinen kostenlosen account auf unlimited upgraden um ihn kostenlos 8 Tage zu testen. Geht das?

    1 vote

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    0 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    As per the rules on the front page:

    
    

    Please ensure that your request and description are in English, use a translation tool if necessary.

    
    

    Please feel free to re-raise your idea in English, but before doing so please check that it is not a duplicate.

11. Change Username

    Right now if I sign up as username@protonmail.com, there's no way to change it, for instance to user.name@protonmail.com. Even though u.serna.me@protonmail.com and use.rname+change@protonmail.com already goes to username@protonmail.com.

    Seems like we should be able to change this if we like!

    38 votes

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    11 comments  ·  Accounts  ·  Delete…  ·  Admin →
    Declined  ·  AdminProton (Admin, Proton) responded

    This change is not possible.

    
    

    When you created your account, you also created a key that was matched to your username. This key allows you to send and receive emails using Proton Mail’s encryption. Changing your username would change the key that was used to send and receive all the emails in your inbox.