424 results found

1. Onboarding Opt-out or Toggle

   Current onboarding experience needs to be streamlined and needs to respect users. Currently, there are emails sent daily for the first week or so and then there are frequent notifications and banners and modal windows that pop up and interrupt the user while trying to complete a task or just send a quick email. This constant interruption and disrespect for user's time and agency is not welcomed. For those that need onboarding, let them opt in and for those that do not need onboarding, let them opt out. There should be a single question upon new account creation: "Would you like to activate the onboarding experience?" A simple Yes/No would either enable or disable all onboarding for that user. There should also be an On/Off toggle in the settings to enable or disable onboarding. Other than that, just make finding help easy without being intrusive or distracting.

   Current onboarding experience needs to be streamlined and needs to respect users. Currently, there are emails sent daily for the first week or so and then there are frequent notifications and banners and modal windows that pop up and interrupt the user while trying to complete a task or just send a quick email. This constant interruption and disrespect for user's time and agency is not welcomed. For those that need onboarding, let them opt in and for those that do not need onboarding, let them opt out. There should be a single question upon new account creation: "Would you… more

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2. Syncing both of my Proton Drive Accounts

   I have two Drive accounts, only one can be synced. So only one is useful.

   3 votes

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3. Proton Meet needs to have option to switch to back camera

   Currently only face camera.can be used. Please add option to be able to switch between front and back camera as this is useful on mobile devices.

   8 votes

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4. Ditch The LLM, It's Slop

   Ditch The LLM, It's Slop. A.I isn't good for anyone or the environment. It also takes a lot of time and resources to implement that could be put to better use for your paying users.

   3 votes

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5. More a question

   Is there a good chance that the new Euro-office is to be integrated in the proton ecosystem? It would be great and if all proton features work together you would have a great workspace.

   2 votes

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6. Warn when too many recipients, and be able to select/copy/remove all

   I am trying to send news to my family and friends. I thought having the paid plan would allow me to avoid GMail and send the mail to everybody (150 emails approx). But I can't.
   What is even more frustrating:
   - there is no warning when we are close/reach the limit
   - there is no message saying "you are trying to send to 104 people, the limit is 100", just a general message
   - there is no way (AFAIK) to remove all BCC recipients directly, I need to remove them one by one
   - there is no way to select-all for copy-pasting in notepad++ (so I know get the entered emails, figure out the count, and remove the ones after 100)
   Thank you if you could improve that.

   I am trying to send news to my family and friends. I thought having the paid plan would allow me to avoid GMail and send the mail to everybody (150 emails approx). But I can't.
   What is even more frustrating:
   - there is no warning when we are close/reach the limit
   - there is no message saying "you are trying to send to 104 people, the limit is 100", just a general message
   - there is no way (AFAIK) to remove all BCC recipients directly, I need to remove them one by one
   - there is no way to select-all… more

   5 votes

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7. Given recent legislation, provide a box to check that keeps California off the connection list.

   As stated. Just a contingency to prevent accidents.

   4 votes

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8. ProtonVPN Plus and ProtonMail Plus separate subscriptions

   Online I see that for 2 years ProtonVPN plus plus is 3 EUR per month. When I log in to my ProtonMail (Plus), only the Proton Unlimited is visible for 10 EUR per month (I already have mail plus). I switch to VPN, then I get the VPN plus option, but it shows that I'll have only basic mail functionalities (looks like I will lose my Mail Plus if I switch to VPN Plus?). I only want VPN Plus to be able to VPN to Germany. I want to have Mail Plus and VPN Plus together (it's more worth it financially), but not the rest of the Proton Unlimited package for 10 EUR per month. These billing options just don't seem too well integrated. It's just annoying. Do I really need to create a new protonmail just to get what I want (I could get VPN Plus and Mail Plus under separate accounts)?

   Online I see that for 2 years ProtonVPN plus plus is 3 EUR per month. When I log in to my ProtonMail (Plus), only the Proton Unlimited is visible for 10 EUR per month (I already have mail plus). I switch to VPN, then I get the VPN plus option, but it shows that I'll have only basic mail functionalities (looks like I will lose my Mail Plus if I switch to VPN Plus?). I only want VPN Plus to be able to VPN to Germany. I want to have Mail Plus and VPN Plus together (it's more worth it… more

   3 votes

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9. Turn desktop notifications for all new emails

   Can we have a toggle to turn off desktop notifications for all new emails, please? Currently notifications for new emails arriving in my inbox is on by default and I haven't found a way to turn these notifications off, other than blocking all notifications from proton.me, and I don't want to do that. I just don't want a desktop notification (or anywhere else) each time I receive an email.

   3 votes

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10. More Free Folders Please

    Can you up max folders in Free Proton Mail from 3, to say 10? Just signed up for a new Proton Mail acct, looking to switch to a new platform. But VERY disapp'd to see 3's the limit! Between that and all the upgrade reminders, I'm not so sure Proton's my answer. Merci from Canada!!

    3 votes

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11. Simpler log-in to Proton services with QR code

    I like being able to log-in on proton services on a browser using a QR code scanned on my phone by the mail app. It doesn't require entering my password and going through 2FA each time.

    However, it is seen as a recovery method at the moment, and thus hidden behind multiple menus (on the browser and on the Android mail app).

    Is there a reason to not have this method as a standard way of log-in, with the feature available in the higher level menus? It would be even more convenient to have it as a quick action on the mail app for example.

    I like being able to log-in on proton services on a browser using a QR code scanned on my phone by the mail app. It doesn't require entering my password and going through 2FA each time.

    However, it is seen as a recovery method at the moment, and thus hidden behind multiple menus (on the browser and on the Android mail app).

    Is there a reason to not have this method as a standard way of log-in, with the feature available in the higher level menus? It would be even more convenient to have it as a quick action on… more

    3 votes

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12. Evaluate closely the risks to Proton and users even in Switzerland.

    Somewhat different from most topics here: I want to suggest a bit of caution with the frequent use of "Swiss - based" and the like as a sort of guarantor of privacy; elsewhere on Proton's website (the business part iirc) it even states it is thus beyond the surveillance powers of the U.S. and co. This is simply not true. Indeed, Switzerland IS MUCH BETTER about privacy and laws than the U.S., however like ALL states, they are composed of the weakest links in security: humans.

    I am not suggesting Proton move out of Switzerland at all. But, the state there is not impervious to external pressure and I hope Proton has contingency plans if their facilities or personnel are meddled with. Regarding the limits of even Switzerland's legendary privacy and neutrality: case in point is the police detention and interrogation of the Director of a small pro-Palestine media outlet called Electronic Intifada in Switzerland for unclear reasons while travelling from the U.S. [fwiw y'all, intifada means "shrugging off"; the Warsaw Ghetto Uprising is actually translated sometimes as an intifada, and apartheid Israel is possibly threat #1 to digital security around the world, with its malware cottage industry and even now AI enabled weaponry and surveillance all over]. It can happen here. Trust me, I have seen the effects of state terror here at home, in Atlanta, a veritable hive of surveillance cameras and police misconduct.

    Other staff of EI were also viciously targeted by the UK and raided and had devices seized for the "crime" of telling the truth about atrocities aided by Western tax dollars and political cover in Gaza and the Occupied Territories. The long arm of the American state and other like-minded miscreants especially know no borders, we all know this since GWOT kicked off at least. Laws don't apply evenly to all.

    Anyway, Director Ali was held for about a day by the Swiss cops iirc; even in Switzerland you must observe tight opsec if you are a journalist, dissident, or generally someone not liked by the powers that be in the West (obv including the U.S. who are hardly shy about their 'ironclad' commitment to authoritarian regimes like murderous one Ali's outlet speaks out against).
    Furthermore, an Atlanta-area activist was very recently arrested for allegedly using a panic wipe /lock app on his phone, despite not even being under any kind of preserve-evidence court order at the time, and has been denied access to proper legal recourse and has been shuffled around by federal agents apparently terrified of a musician and community gardener (who I assume is sympathetic to the anti-Cop City movement -- vs the appalling, likely GILEE/IDF-linked urban warfare academy the city spent over $100 million building and for which they pulled out all the stops, called in ludicrous lawfare resources against dissent and a referendum...along with literally murdering a person...all to train the next gen of protest-repression goons with bipartisan support and in violation of local laws and popular will). The state spies on everyone even vaguely involved with protests, and this behavior is not unique to Atlanta or even the USA.

    Digital security is of paramount importance for me and fellow activists, and the sorts of people who want to strip away all privacy and dissent are working hard every day to make that a reality (like Flock and Peter Thiel et al). I implore Proton to not lose the plot like Silicon Valley has.

    I submit this as a humble reminder to Proton and all users to remember that no security is 100%, and to have a backup plan, even in safe havens like Switzerland. I don't know what that might look like for Proton, if say, their servers were raided on behalf of some spy agency or whatever, but it is increasingly important to plan to counter potential risks as tyrants criminalize free thought and expression around the globe. I myself am in the process of de-Googling my life and trying to push back against the Amazon cop-connected wiretaps (aka Ring and Alexa) used so casually by friends and family. Privacy is precious, let's prepare to protect it as times get tougher.

    An injury to one is an injury to all!

    Somewhat different from most topics here: I want to suggest a bit of caution with the frequent use of "Swiss - based" and the like as a sort of guarantor of privacy; elsewhere on Proton's website (the business part iirc) it even states it is thus beyond the surveillance powers of the U.S. and co. This is simply not true. Indeed, Switzerland IS MUCH BETTER about privacy and laws than the U.S., however like ALL states, they are composed of the weakest links in security: humans.

    I am not suggesting Proton move out of Switzerland at all. But, the state… more

    8 votes

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13. Stop Lumo censorship.

    Please stop treating people like they're stupid 2-year-old kids, stop censoring ideas. A censored chatbot is useless, and censorship in Luma is pretty high. Fix that please.

    13 votes

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14. Proton Unlimited Not Unlimited

    I have been paying for Proton Unlimited for many years. In the beginning, it was presented as the way to benefit from all Proton features. For some time now, every new feature tells me how I can pay extra for a 'plus' version of something. And I continually see prompts to 'upgrade' to the Duo plan to receive more features, even though I only need a plan for one person. I don't understand why Proton would do this to people who have been supporting them financially for so many years. Now I see Lumo appear. I open the feature through my paid, Proton Unlimited plan, and I am told I will need to upgrade to use all of the features. So, please, someone from Proton staff, tell me in what way is my plan Unlimited if every new feature prompts me to pay more to get the full benefit? I still don't even see Scribe being offered to those who pay for Unlimited plans. I never thought I would see the day where we would be wondering if Proton would succumb to the ensh*itification trend. I was proud to support privacy, rather than stick with a free plan. Now, it feels like every new change is an opportunity to pull more money from us. Please enlighten us. Thanks!

    I have been paying for Proton Unlimited for many years. In the beginning, it was presented as the way to benefit from all Proton features. For some time now, every new feature tells me how I can pay extra for a 'plus' version of something. And I continually see prompts to 'upgrade' to the Duo plan to receive more features, even though I only need a plan for one person. I don't understand why Proton would do this to people who have been supporting them financially for so many years. Now I see Lumo appear. I open the feature through… more

    17 votes

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15. disentangle primary email address from being the default identity account on all proton apps

    Right now, your primary email address serves as the default account on all other Proton Apps. E.g., If my primary Proton email address is robert.mckoo@pm.me, this will also be the the default user for Proton Drive.

    Just because I have a primary email address I want to use to communicate externally, I do not want to have this email address associated with anything else.

    It would be good if primary email address in Proton Mail would just be that while account management / user profile / identities remain separate from any of this.

    Thanks!

    3 votes

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16. Linux supported equally

    Linux is very popular among privacy concerned users, who make up a large chunk of Proton's userbase. However, Proton fails to provide any solid Linux apps and frequently leaves them unmaintained or released years after the initial product launch. Proton should make Linux a first-class platform, with proper support from day one.

    1,891 votes

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17. Allow user to directly login to uservoice with their proton account

    It felt a little silly that I was offered options to login immediately with Facebook or Gmail, but not with Proton account. Uservoice should feel like it belongs to the same service ecosystem.

    7 votes

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18. UX Design Critique: Proton App Icon System

    UX Design Critique: Proton App Icon System

    Overall assessment

    This icon set fails the core job of an app launcher: enabling fast, pre-attentive recognition. A user opening this switcher cannot identify apps without reading labels. That's a fundamental usability failure, not a stylistic preference.

    1. Color hierarchy is broken
       Eight of ten icons sit in the same purple-blue-pink gradient family. Color is the fastest channel in visual perception — processed pre-attentively in roughly 200ms, before shape recognition kicks in. By collapsing eight apps into one hue family, Proton has eliminated its strongest recognition signal.
       The two exceptions (Docs blue, Sheets green) prove the cost of the choice: they're the only icons your eye locks onto immediately. Everything else requires conscious search.
       This isn't a brand-cohesion win. It's brand-cohesion over usability — and the trade is bad, because users interact with the launcher hundreds of times per week and see the marketing lineup once.

    2. Shape language lacks distinctiveness
       Strong icon systems use silhouette as the second recognition channel after color. Proton's silhouettes collide:

    Calendar and Drive — both rounded squares with a folded corner. Same proportions, same gradient direction. At 24-32px they're functionally identical.
    Pass and VPN — both minimal downward-pointing geometric primitives (rhombus, triangle). Different shapes technically, same visual weight and reading.
    Mail and Meet — both have a folded/peaked top edge silhouette. In a quick scan they cluster.

    When color fails and silhouette overlaps, there is no fallback. The user is forced into label-reading, which is the slowest recognition mode available.

    1. Glyphs are semantically empty This is the deepest problem. App icons should encode function in shape:

    Envelope → mail
    Folder → file storage
    Key/lock → passwords
    Shield/globe → VPN
    Card stack → wallet
    Date grid → calendar

    Proton gets two right (Mail's envelope, Drive's folder). The rest are abstract:

    Pass is a rotated square. It has no relationship to passwords, vaults, keys, or credentials. A new user cannot infer the function from the icon.
    VPN is a downward triangle — closer to a play button than a shield, tunnel, or network symbol. No functional signal.
    Calendar's meaning comes entirely from the "31" badge. Strip the badge and the silhouette is just a folded square — same as Drive.
    Wallet is an abstract blob with a coin. The coin carries the meaning; the container shape doesn't.
    Meet is a folded purple shape. No video, no camera, no people, no conversation cue.
    Lumo is a cat. Cute, but unrelated to AI assistance — purely a mascot, no functional signal.

    Proton has built a system where the gradient is the message and the shape is decoration. This is inverted. In functional iconography, shape carries meaning and color is the brand layer applied on top. The current system has a strong brand layer with no functional layer underneath, which is why every icon feels interchangeable.
    4. Inconsistent visual treatment
    The set isn't even internally consistent in approach:

    Calendar is a 3D-perspective mockup with a date badge — a literal app screenshot rendered as an icon.
    Docs and Sheets are flat, document-style glyphs with implied paper texture.
    VPN, Pass are flat geometric primitives.
    Mail, Drive, Meet, Wallet are gradient-on-flat-shape compositions.
    Lumo is an illustrated character.

    Five different visual treatments across ten icons. The set doesn't read as a designed family — it reads as artwork accumulated over time without a unifying system. Compare to Apple's macOS or Microsoft 365: every icon in those suites follows a single, declared visual language.
    5. The "New" badges expose the deeper issue
    Three icons carry "New" badges (Sheets, Lumo, Meet). The badges are doing recognition work the icons themselves should be doing. If users could identify apps by their icons, they wouldn't need badges to find the new ones — the unfamiliar shape would be the signal.
    What a fix looks like

    Assign each app a dominant hue. Keep the gradient style; vary the base color. Mail purple, Calendar blue, Drive magenta, VPN green, Pass orange, Wallet gold, Meet teal, Lumo violet. Same family, distinguishable at 16px.
    Redraw the abstract glyphs to carry function. Pass → key or vault. VPN → shield or globe. Calendar → actual date grid, not a folded square. Meet → camera or speech bubble.
    Pick one visual treatment and apply it everywhere. Either flat geometric, or document-style with implied depth, or illustrated. Not all three. Lumo's illustrated cat is particularly out of place.
    Audit silhouette differentiation explicitly. Lay all icons out at 16px in monochrome. If any two are confusable in that test, redesign them.

    Bottom line
    The Proton icon set has strong individual aesthetic execution and weak system-level design thinking. The gradients are well-crafted; the system they sit inside doesn't function. This is fixable — Docs and Sheets show the design team has the capability — but it requires accepting that brand cohesion was over-prioritized at the expense of recognition, and rebalancing the system accordingly.
    Worth doing before adding the eleventh app to the suite, because each new icon added to the current system makes the recognition problem incrementally worse.

    UX Design Critique: Proton App Icon System

    Overall assessment

    This icon set fails the core job of an app launcher: enabling fast, pre-attentive recognition. A user opening this switcher cannot identify apps without reading labels. That's a fundamental usability failure, not a stylistic preference.

    1. Color hierarchy is broken
       Eight of ten icons sit in the same purple-blue-pink gradient family. Color is the fastest channel in visual perception — processed pre-attentively in roughly 200ms, before shape recognition kicks in. By collapsing eight apps into one hue family, Proton has eliminated its strongest recognition signal.
       The two exceptions (Docs blue, Sheets green)… more

    3 votes

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19. Create a filter option in the sender pop-up menu

    Add an option to the pop-up menu when clicking on the sender's e-mail address in the e-mail panel.

    Currently we have:

    New Message
    Create new contact
    Messages from this sender
    Block messages from this sender

    Simple QoL feature that would help with filter creation tremendously.

    3 votes

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20. Include Lexend font in the font options in Appearance settings. It is designed for high readability and is available under the SIL Open Font

    Include Lexend font in the font options in Appearance settings. It is designed for high readability and is available under the SIL Open Font License, Version 1.1

    https://fonts.google.com/specimen/Lexend

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