Lifetime plan
I find paying 4 euros per month too expensive.
I would suggest adding the possibility to buy more features like adding more addresses, more filters rules or more GB for life.
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Sander commented
It's not sustainable so it's never going to happen.
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Kevin commented
Allow users to buy Lifetime Accounts offering certain packages, 10T, 15T, 20T, 30T etc.
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Andrew commented
I agree you need a way for people to pay for resources, but I know that the storage medium for emails is paid for once - the cost of this service monthly is far more than the cost of the hardware to run it.. This is where I will tell you you will make more sales from a one-off cost for life, and that means life for the computer, where upgrades are implicit to be charged for by either new computers being purchased of increasing size for new customers, taking advantage of technological improvement, or my repairs or upgrades to the existing computers.
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John commented
Yes, way to expensive. Why are so many services screwing its customers by only offering subscriptions, rather than a one off (reasonable) payment.
How much of a push is it that Proton would allow us to have a handful of alias addresses for a one off fee of around $15 or something. It's a massive pain switching accounts, but then the only option after free is a monthly payment which is more expensive that you realise. When pricing these things, sure, a few dollars doesn't sound like much if you consider only that, but what about all the other services we use, it all adds up. -
Anonymous commented
You gotta have an offer of one time payment for an individuals to purchase some functionalities and features for life time and space (GB Price) rather than paying a monthly fees.
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Pam commented
I agree , I do not require 1000 messages a day , 5 addresses or a custom domain for 3.29 a month for 2 years. I would like to see a 4th option. Proton Light i would name it. I am a very light user and for myself i would respectfully recommend a light version , of 300 messages a day, 1024gb of storage, 1 address, No custom domain, minimal support, for around 1.50 us a month for 2 years. But not necessary as i stated. 3.29usd a month is still pricey for myself who only rarely receives email. thank you
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anonyme commented
for 900€, i buy a lifetime service !
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Anonymous commented
Services which offer lifetime accounts are scams. You can’t offer a lifetime subscription while at the same time make money without selling user information.
Proton SHOULD NOT implement lifetime offers into their subscription plan page.
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Anonymous commented
What happens when they offer the CLOUD service? So this cost MORE money?
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Anonymous commented
So far I like protonmail. But I won't sign up for a subscription. I would appreciate a lifetime membership for a fee.
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Anonymous commented
I have a free Protonmail account, and I don't use it. I'm using a competitor—just like you say I should.
Why?
The ability to use a standalone mail client is a strict requirement for me.
Protonmail wants 4.00€ / month for that.
My usage profile is very light. I'd be happy with something like✔ 500 K(kilo)B storage
✔ Send up to 5 messages per day
✔ Support for pop3/smtp through Protonmail Bridge or whatever
✔ 4.00€ / YEARCertainly, I'd be causing much less load on the Protonmail servers than a free user who routinely maxes out their allowance... and Protonmail would get an extra 4€ each year.
Currently, they get nothing. -
Anon commented
Anyone using PM’s competitor pricing as justification for this argument - why not just use the competitor? If that works for your budget, why try to force PM to work for you when you’re already aware of an alternative?
And $10/year for the services that Proton Mail offers - first person to show that they can create something similar to Proton Mail, with the exact same security & encryption practices, hosted on their own hardened servers in Switzerland, I’ll gladly pay for 10 years of your service up front.
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Anon commented
I cannot agree with this. Anyone who wants to use the features of PM, but not pay for said features, has several other alternatives. Try setting up your own email server using the costs that you are suggesting PM allow. I personally value my security and am in a position to pay $48/year for the Plus Service. I’m glad to know that some of that cost offsets the free users of PM. Just like I’m glad to know that since I’m able to run a Tor bridge, doing so will help someone else in a less fortunate situation (whatever it may be) be able to connect to Tor through my bridge. Not everyone is going to be able to do this - I’m fortunate that I’m able and that others before me provided access when I needed it. I don’t find PM cost structure to be prohibitive in the least. I used a free account at first and once I was confident of the security I upgraded - even though I didn’t really “need” to.
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Twilight commented
If you can find me a privacy-oriented email provider with servers buried 1000 feet under the Swiss alps for cheaper, I'll switch! :)
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Jeremy commented
I can struggle to get by within the limitations of a free account and Protonmail get nothing.
This is just do-able for me.
or
I could afford perhaps 10 Euro/year for a basic personal account & Protonmail get some cash.
I can't afford 48 Euro, though.And after this stupid Brexit the price will go up for me, stuck in the UK.
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John Smith commented
No protonmail is not too expensive.
They have gone above and beyond all other email providers for physical security, infrastructure security, they are their own ISP, build their own servers..... the list goes on.
All this for a euro a week. Absolute bargain.
No other provider has proven themself under fire like Proton has.For everyone complaining about not offering people in developing countries the opportunity to protect their email privacy.... they have done! It's called their FREE account. 500mb can last a long, long time if you delete some old emails and don't send silly size attachments.
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Noah80 commented
I find Proton expensive. Speaking in Australian dollars, I would be paying $78 for Proton Plus. Including domain and hosting, it would be over $130.
Of course I would like to support the service, I have a premium Tutanota account for this very reason. Tutanota is very basic but I am able to support them because €12/$19.50 is affordable. Free Proton (and even Plus) lacks basic features.
Entry
1 GB
2 Addresses
300 Daily Messages
50 Folders/Labels
Email filters
Autoresponder
€6/$9.75Basic
3 GB
3 Addresses
500 Daily Messages
100 folders/labels
Email filters
Autoresponder
€12/$19.50If there were lower tier plans it would accommodate lower income earners, students and countries with lower currency exchange (e.g all of Asia with a 4.4 billion populous).
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LUH3417 commented
I believe in supporting the service, by paying for one of your premium plans. But, you are asking much more than similar competitors: https://tutanota.com/pricing
Please allow a lower price point for those who want to contribute, without creating a burden for those with limited resources. Protonmail and ProtonVPN staff have mentioned the importance of providing privacy and security for everyone. Adjusting your prices to allow a more reasonable, lower point of entry, will achieve this goal.
Your recent holiday offerings move in the right direction. But, people should not have to purchase 2 years of service to get a reasonable price, which is still higher than your competitors.
Your service begin with tremendous financial support from the global community. Now that it is popular and running well, it is time to think about how your company can be most supportive of the community which brought you this far.
Please be as fair as Tutanota, in offering a low budget, paid plan, for those who want to contribute, but have limitations. And consider making the second tier of service more reasonably priced, for the monthly fee, as well as the yearly and biannual fee.
If you really want this service to become a mainstream option, you need to be more realistic about what the public is willing to spend, and offer an option for each financial situation.
As others have commented previously, when we recommend this service to others, they are disheartened to find that switching from the wrath of g00gle will cost so much. You need to make the transition easier for them to leave corporate surveillance behind.
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John commented
Offer a lifetime account!!!
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John commented
I pay $24 year for a domain + $48 for proton, total $72!!!! yearly, is freaking expensive for email.
and proton force to pay because I need the IMAP/POP option and also only the LIMITED 5GB!! (yes is too little space).
So let me know you DOWN the prices (like $1 per month/$12 yearly) and I start to using protonmail.