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LUH3417

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  1. 15,673 votes
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    LUH3417 commented  · 

    @Protonmail staff, 95% of the sites where I attempted to use the + rejected it as an invalid email address. While we may not need totally unlimited aliases, you need to remove the cap on 5. What really kills the service is forcing paid customers to be stuck with the 5 they choose - not allowing them to ever replace them. How can that be helpful when you know that at some point those 5 aliases will need to be replaced due to spam? At the VERY LEAST, allow the 5 alias spots to be replaceable. You need to recognize that while the 5 permanent aliases were a well-intentioned idea, it is impractical in the real world. Meaning, your failure to modify this feature to make it useful is holding back your customers from fully utilizing your service, including almost all paid customers. A feature that was designed to offer some much needed privacy by not allowing data brokers to build profiles based on our Protonmail usage. This is clearly an issue that deserves attention - there is overwhelming support for a better solution. At the very least, update us as to where you are headed with this feature, so we know whether to recommend this service to others.

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    LUH3417 commented  · 

    When I first created this suggestion, I was frustrated by PM policy stating the 5 additional addresses given to paid users were fixed. Meaning once you delete one of them, perhaps because you began to receive spam, that address would not be replaceable. Which seemed/seems very unreasonable to me.

    While the blur service is great due to its truly unlimited nature, in most cases, users are going to create a finite amount of 'disposable' addresses. Another option is to place a ceiling of 200 on the number of active disposable addresses used at any given time, similar to the limits you placed on the number of active folders for paid users.

    If a user reaches their limit, they can review their active addresses, and select an existing disposable address to use for an additional recipient. Blur also allows a user to utilize a disposable address for multiple recipients. And next to each entry, you can indicate how many distinct recipients it was sent to.

    What makes this approach remain unlimited, is that at any point you feel the need to delete one of the disposable addresses, you can replace it with a newly created one.

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    LUH3417 commented  · 

    Trond, the services I have seen that offer this function, such as Blur, do not recycle the email aliases. They are created using random characters, such as pc34bch8@tda.protonmail.com. Using random characters can create innumerable aliases. You would not need to delete every single alias you create. One could be used at a number of similar, less trustworthy web sites to register. Only when you feel you are receiving spam forwarded through that alias, then you would want to delete it. You could utilize a particular disposable alias for a long time without needing to delete it.

    But, this suggestion for disposable aliases is because Protonmail initially offered a very limited number of aliases slots to use. And once those have been created and/or deleted, they greatly limit creation of new ones. The number of active aliases does not have to be unlimited. Maybe it would be limited to 10 or so. What would be unlimited is the ability to replace an alias with a new one, if the need arises. And Protonmail could place some limitations there to prevent abuse. Such as only 3 or 5 alias replacements per month.

    Someone earlier, addressed the possibility of abuse of a disposable alias. The suggestion is for it to be unlimited but not in the sense of being able to use hundreds without any controls in place. The idea is to allow only a limited number of active aliases at one time. But, with the difference being, that once you delete an alias, you are able to replace it. Abuse can be contained because if spam is reported to Protonmail, they either issue a warning, or disable the account immediately. Protonmail does not need to be able to view your email activities to find out about abuses. Often spam abuses are reported to the owner of the domain, with the offending email address/alias named.

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    LUH3417 commented  · 

    Alfonso, the idea is to use one encrypted service, not multiple services divided by their features. If ProtonMail offers changeable aliases, no one will need to use accounts from additional providers. It's great that no one can read our messages. But if marketing groups compile your account registrations, purchasing and other habits via your one fixed email address into a comprehensive, shared profile of you, you have still lost your privacy.

    LUH3417 shared this idea  · 
  2. 2,303 votes
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    LUH3417 commented  · 

    @Silma, we take for granted how easy it NOW is to send and receive encrypted email. Before Protonmail, it was just too much work for novices to manually encrypt messages. The same situation applies to OS forks. The average person will not spend the time studying how to rework their phone, to switch from android to another OS, and ensure it is secure, and functional with plenty of 3rd party apps.

    Creating a proprietary OS (even if it is forked from prior open source work) and combining it with a hardware manufacturer, allows Proton to offer a completely secure hardware and software environment, together with a sandbox to use 3rd party apps that wont be allowed to dip into secure apps outside the sandbox. Like a Black Phone for the masses.

    Just as Protonmail built on the early work of email encryption, they can build on the early work of OS alternatives, which currently require a lot of consumer education and technical understanding, and come with plenty of limitations. Protonmail is best equipped to make the leap to a fully functional consumer-ready, fully encrypted OS alternative, with dedicated hardware. They have already built (or are already building) the foundational apps, such as email, calendar, secure storage, and could easily, jointly integrate a very private, highly encrypted messaging app, such as Threema, or just use Signal. The secure sandbox environment will be essential for allowing an expanded selection of apps, while restricting their use of location and other tracking methods.

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    LUH3417 commented  · 

    If we really want to stop allowing our private lives and personal thoughts from being the main source of billions in revenue for g00gle, we must stop relying on g00gle's android OS. Their surveillance is built into every aspect of their operating system; snooping into what we write, who we write to, who we call, everyone in our contact lists, what we schedule with our calendars, and who we share our schedules with, where we are at all times, what routes we take to work, where we sleep, where we shop, every purchase we make, how long we spend in each section of a store, what web pages we visit, what products we look at online...

    In line with Protonmail & ProtonVPN goals, to protect privacy for all, let's begin building a unique mobile operating system, with zero reliance on g00gle or android. There are plenty of non g00gle alternative apps to supplement a Proton OS. The operating system can be surrounded by a secure, privacy firewall, and/or install uncertified, insecure apps in a virtual sandbox, limiting access to personal informaion. Let's stop being the prime meat for g00gle's and faceb00k's money-making privacy meat grinders.

    *If you make it open source, you would benefit from plenty of help from developers who share our values.

  3. 1,212 votes
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    LUH3417 commented  · 

    Yes! Let's go with f-droid. Need to remove reliance on g00gle.

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    LUH3417 commented  · 
  4. 1,513 votes
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    LUH3417 commented  · 

    Instead of developing Proton Chat, just create a joint development project with Threema. Same country and completely anonymous (doesn't even require phone number.)

  5. 5,101 votes
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  6. 6,415 votes
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    LUH3417 commented  · 

    I believe in supporting the service, by paying for one of your premium plans. But, you are asking much more than similar competitors: https://tutanota.com/pricing

    Please allow a lower price point for those who want to contribute, without creating a burden for those with limited resources. Protonmail and ProtonVPN staff have mentioned the importance of providing privacy and security for everyone. Adjusting your prices to allow a more reasonable, lower point of entry, will achieve this goal.

    Your recent holiday offerings move in the right direction. But, people should not have to purchase 2 years of service to get a reasonable price, which is still higher than your competitors.

    Your service begin with tremendous financial support from the global community. Now that it is popular and running well, it is time to think about how your company can be most supportive of the community which brought you this far.

    Please be as fair as Tutanota, in offering a low budget, paid plan, for those who want to contribute, but have limitations. And consider making the second tier of service more reasonably priced, for the monthly fee, as well as the yearly and biannual fee.

    If you really want this service to become a mainstream option, you need to be more realistic about what the public is willing to spend, and offer an option for each financial situation.

    As others have commented previously, when we recommend this service to others, they are disheartened to find that switching from the wrath of g00gle will cost so much. You need to make the transition easier for them to leave corporate surveillance behind.

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    LUH3417 commented  · 

    Buffet style seems practical for those on limited budgets but still want to protect their privacy. Rather than the jump to a full package of paid features, there could be a basic minimum paid package with all the other features or increasing them as optional additional costs. Those who want everything will still keep the option to pay for everything. Those who cant afford it, can pay for less features, while still helping to contribute to the cause of privacy for everyone.

  7. 344 votes
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    LUH3417 commented  · 

    You may want to simply add your votes and comments to this already well-established feedback suggestion:

    https://protonmail.uservoice.com/forums/284483-feedback/suggestions/13005834-dark-theme-would-be-ideal#comments

  8. 495 votes
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    LUH3417 commented  · 

    This a great idea. To have a separate password display a previously organized secondary inbox, with trivial emails.

    But, since this feature would be of most value in third world countries, who suppress freedom of expression, such as China, Russia, Turkey, etc., please offer it to free accounts also, not just paid accounts.

  9. 3,802 votes
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    LUH3417 commented  · 

    Threema is the finest in Secure & Private Messaging. It does not require a phone number for identification. It uses a randomly generated ID to be given to other contacts. Wire looks good too, but does not yet have the feature set that Threema offers.

    Protonmail does not need to reinvent a great product Threema has already created. Signal is also great if you are comfortable sharing your phone number.

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