154 results found

1. Checkout flow silently downgrades Lumo Plus → Free during plan upgrade, causing loss of chat history

   During a Proton Mail Plus → Unlimited upgrade, my separate, active Lumo Plus subscription was silently cancelled without any warning or consent. My Lumo chat history disappeared immediately. I have since reverted to Mail Plus and re-subscribed to Lumo Plus, but the history has not returned. This appears to be permanent data loss caused by your checkout flow.

   Nowhere in the checkout flow does Proton warn users that switching (upgrading) to the Unlimited plan will downgrade their Lumo Plus subscription to Lumo Free, nor that chats outside the 7-day window will be lost.

   WHY THIS IS A BUG AND NOT USER ERROR
   1. Silent cancellation: Active, separately-invoiced subscription terminated without confirmation
   2. No warning: Nothing indicated that the upgrade would affect Lumo Plus

   WHAT SHOULD HAPPEN
   1. Immediate fix: Add explicit warnings to checkout flows: "Adding [Plan X] may affect your active Lumo Plus subscription. Continue?"
   2. Preservation requirement: Before any downgrade, export/hold encrypted chats for 30 days so users can re-subscribe and restore access
   3. Notification: Email alerts when subscriptions are affected by other plan changes
   4. Manual recovery path: Support ability to audit when encrypted blobs were last synced/accessed, and flag cases where data may be held server-side beyond 7 days

   REQUESTED ACTIONS
   • Confirm whether my chats were deleted by the Free tier's 7-day window or hidden pending entitlement restoration
   • If deletable: Change the retention behavior to hide rather than delete for subscription lapses under 30 days
   • If deletable: Implement a grace period buffer for re-subscribing users
   • Flag this as a critical bug and prioritize a fix across all plan combinations that interact with Lumo Plus

   I have invoices I can provide.

   During a Proton Mail Plus → Unlimited upgrade, my separate, active Lumo Plus subscription was silently cancelled without any warning or consent. My Lumo chat history disappeared immediately. I have since reverted to Mail Plus and re-subscribed to Lumo Plus, but the history has not returned. This appears to be permanent data loss caused by your checkout flow.

   Nowhere in the checkout flow does Proton warn users that switching (upgrading) to the Unlimited plan will downgrade their Lumo Plus subscription to Lumo Free, nor that chats outside the 7-day window will be lost.

   WHY THIS IS A BUG AND NOT… more

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2. easier access to my account management

   I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
   I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
   Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
   Tried a random app to see if I can access my account, selected calendar but it was the wrong app.
   I had to Proton mail, got to the settings of protonmail and then have access to my subscriptions..
   My best guess this is historical as the first entry point was protonmail original but would be nice to have the account management separated from a dedicated app, or at least accessible from any apps.

   Thanks for the great work and hope this improvement will happen some day.

   I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
   I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
   Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
   Tried a random app to see if I can access my account, selected calendar but it was the… more

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3. Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)

   Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)

   Description:
   Please add an option to trust or fingerprint a device after a successful hardware security key login, rather than requiring it for every single login session.

   Under this alternative configuration, the physical security key would only be requested when a user attempts to log in from a new, unrecognized device or browser. Once the key is verified, that specific device is trusted.

   To ensure the account remains highly secure, the security key should still be strictly required as a step-up authentication layer for high-risk, sensitive actions, including:
   • Changing the master password
   • Removing or modifying multi-factor authentication (MFA) settings
   • Accessing or exporting recovery phrases/keys

   This would dramatically improve daily usability and convenience while still preventing unauthorized remote access from new devices.

   Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)

   Description:
   Please add an option to trust or fingerprint a device after a successful hardware security key login, rather than requiring it for every single login session.

   Under this alternative configuration, the physical security key would only be requested when a user attempts to log in from a new, unrecognized device or browser. Once the key is verified, that specific device is trusted.

   To ensure the account remains highly secure, the security key should still be strictly required as a step-up authentication layer for high-risk, sensitive actions, including:
   • Changing… more

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4. new login page - don't like

   Can we get the option to display both User Name and Password boxes at once in the login page?
   I use Keepass to login and it used to be a matter of just pressing ctrl+v. The new login page adds several unnecessary steps to the procedure.

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5. one app & all in one ,everyone likes
   3 votes

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6. Automatically re-enable other email addresses when premium account is reinstated

   Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.

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7. Single-seat business plan for Proton Pass (sole proprietors / solo consultants)

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer plan): affordable, but under section 9 of the Terms of Service, consumer plans are "intended for consumers" and the subscriber represents acting as a consumer. That does not fit professional use with customer data, and business tax treatment (reverse charge, VAT ID) is not available on consumer plans.
   2. Pass Essentials/Professional: a business contract, but with a 3-seat minimum the user pays for two seats that will never be used.

   Cost comparison for one professional user in Germany (annual billing, including 19% VAT)
   - 1Password Business: 1 seat, about 115 EUR including VAT (about 97 EUR net). Includes up to 20 guest accounts and a family plan for each seat.
   - Proton Pass Essentials: 3 seats minimum, 71.64 EUR net, 85.25 EUR including VAT. No activity log, no policies, no reports (see below).
   - Proton Pass Professional: 3 seats minimum, 3 x 53.88 EUR = 161.64 EUR net, 192.35 EUR including VAT. No guest accounts and no included family plan that I could find.

   For a single user, Professional costs about 1.7 times as much as 1Password, and the extra seats deliver nothing. Note: all prices are for annual billing. With monthly billing, Essentials costs 4.99 EUR per seat (vs. 1.99 EUR billed yearly), so there is no cheaper way for a single user to get a business contract.

   Why taxes matter for small businesses
   Many one-person businesses in the EU are small-business traders ("Kleinunternehmer" in Germany) and cannot deduct input VAT. For them the gross price is the real cost, while business price lists show net prices, so the gap looks smaller than it is.

   In addition, business plans are invoiced without VAT (reverse charge) for customers outside the issuer's country. That moves the VAT reporting to the customer, which means extra administration for a person who otherwise does not handle VAT returns and gains nothing from it, because they cannot deduct the VAT anyway.

   The checkout currently makes this hard to avoid: the VAT treatment is tied to the checkbox "I'm buying as a business". But "buying as a business" and "wanting to pay VAT directly" are not mutually exclusive. A small-business trader is a business, has no VAT ID, and is not entitled to retain VAT. The VAT exemption should depend on a valid VAT ID, not on the checkbox. I also could not find a way to switch an existing account back to VAT-inclusive invoicing.

   Consumer plans avoid all of this, but then the Terms of Service do not fit professional use. This conflict is the main practical obstacle for solo professionals.

   Compliance features are tied to the larger plan
   Essentials covers the basics, but the features that auditors, customers and insurers ask about (activity log, security and sharing policies, usage and security reports) are only part of Professional. A solo consultant who is asked for an audit trail by a customer or in a supply-chain questionnaire therefore has to buy the 3-seat Professional plan, again paying for two seats nobody uses.

   Request
   Please add one of the following:
   - A 1-seat option for Pass Essentials and Professional (even at a higher per-seat price), or
   - A plan for individual professionals: business contract with DPA, business invoicing, activity log and basic policies, and the developer features (CLI, SSH agent), or
   - Activity log and basic policies in Essentials or in a single-seat tier, so that one-person businesses can meet common compliance requests without a 3-seat minimum, or
   - At minimum, a clear statement in the Terms on whether Pass Plus may be used by self-employed people for professional purposes, and how the DPA applies in that case.

   Independently of the plan question, please also:
   - Apply the VAT exemption (reverse charge) only when a valid VAT ID has been entered, not merely because "I'm buying as a business" is ticked, so that businesses without a VAT ID (e.g. small-business traders) can be invoiced with VAT, and
   - Let customers change this setting later for an existing account.

   Why it matters
   Freelancers, consultants and one-person companies handle other people's credentials and are exactly the audience that values Proton's open-source, Swiss-law, zero-access model. Today they choose competitors with single-seat business plans.

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer… more
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8. Allow usage of Proton account for posting here

   I'm not able to post ideas here using my proton.me or protonmail.com
   If I log in with Google it works.

   3 votes

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9. Time-controlled logoff

   I use Proton regularly at work, and the computer is accessible to other employees. I’ve been concerned that if something were to happen to me, others could access my account if I hadn't logged out. It would be great to be able to specify how long I want to stay logged in on the device before logging in.

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10. Dedicated Account Management Link and/or App

    Dedicated Account Management Link and/or App

    As a proton user,
    I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
    So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.

    *this will save a lot of time when needing to make security and other related changes.

    3 votes

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11. Unique Session ID in Session Management

    I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could you add a unique session ID that is displayed both in Session management and also inside the corresponding session (eg browser extension)?

    I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could… more

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12. Account Recovery Option Obfuscation (Decoy Interface)

    Account Recovery Option Obfuscation (Decoy Interface)
    As a Proton user with hardened recovery settings,
    I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
    So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.

    Acceptance Criteria (AC)
    AC 1: Standardized Interface Response
    When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.

    AC 2: Blind Failure for Fake Options
    If an attacker selects "Email Recovery" or "SMS Recovery" but the user has deactivated those options, the UI should still show a generic "A code has been sent if this method is configured" screen.No error message should ever reveal to the attacker that the method does not exist for that specific username.

    AC 3: Legitimate Passphrase Routing
    Only selecting the "Recovery Phrase" option and typing the correct 12-word seed will actually trigger the time-lock process defined in my other feature recommendation "Configurable Time-Lock & Notification for Recovery Phrase Resets"

    Account Recovery Option Obfuscation (Decoy Interface)
    As a Proton user with hardened recovery settings,
    I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
    So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.

    Acceptance Criteria (AC)
    AC 1: Standardized Interface Response
    When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.

    AC 2: Blind Failure for Fake Options
    If… more

    3 votes

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13. Allow to verify and recover from multiple email addresses and/or multiples phone numbers

    Currently, you can verify and recover from one email address and/or one phone number.
    I wish to be able to verify and recover by multiples of both.

    To clarify, I'm not looking for a 2 of 2 multisign solution like Phone 1 AND Phone 2, but from Phone 1 OR Phone 2. The same for external email addresses, while we are here.

    Why this? Because I live between two continents with 2 relative phone numbers. One almost doesn't work in one continent; the other almost doesn't work in the other one.

    3 votes

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14. Show OTP key 2FA

    I would greatly appreciate if you could allow users to see the private key of your actual OTP 2FA without having to reenable. This could allow users to have more than one 2FA apps if they want without having to rely on changing it every time they want to add a new one.
    This should help people than want to migrate from 2FA apps that don't have a way to export the codes (such as Microsoft Authenticator).

    2 votes

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15. Allow security key 2FA without setting up OTP 2FA

    I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.

    374 votes

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    Started  ·  20 comments  ·  Accounts  ·  Delete…  ·  Admin →
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16. Have a sales team that actually answers your requests

    On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
    This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...

    6 votes

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17. Delayed monitor log deletion with Optional password

    Feature request:

    Optional separate password protection for wiping security monitor logs.

    The password is paired with allowing a user to set a configurable delayed deletion with options of 1, 2 or 3 months. On confirming the logs are to be wiped you must wait for the delay to elapse.

    If a user wants to remove the password or change it along with the log protections a predetermined set delay will need to elapse before anything can be altered. A small window of 24 hours or more can be allowed incase the user changes their mind about the password they have chosen or protecting the logs. After the window has elapsed, changes to the password or removal of the wipe protection will require the same delay that a wipe would.

    A countdown with the remaining time can be next to the wipe button for additional clarity.

    The time that log protections are enabled should be an event that is noted in the monitor logs

    The monitor logs are very vulnerable in the event of an account becoming compromised. I imagine a situation of a compromised account where someone has gained access, and now has the ability to wipe the monitor logs to remove evidence. Although an event is made of the wipe, you lose valuable data like: Device, IP, Location and timestamps. These are essential pieces of information, especially if a police report were to be made in this scenario or a thorough assessment is required.

    With a compromised account comes the risks of
    Financial fraud
    Identity theft or impersonation
    Compromise of third-party accounts
    Exposure of sensitive business or client data

    Additionally knowing that accounts will inevitably be compromised it would be a great for so many users, personal and business/company related accounts alike.
    Why this is significant is because security logs are often the only reliable source of evidence after a breach. Without them users cannot fully understand what happened, Incident response is weakened and Law enforcement investigations are hindered severely.

    In the business plan on the end of users who are under an organisation, much of the audit logs/monitor logs are immutable and therefore in the case of a compromised account, data is still available for a thorough assessment. The idea of data being immutable has been thought of before by the proton team and I hope that a personal account can have some of the same protections.

    I'm aware proton is privacy focused and my feature request has been centered around allowing the user an option to protect their security logs whilst still taking the ability of deletion into consideration.

    Thank you for taking this feature into consideration.

    Feature request:

    Optional separate password protection for wiping security monitor logs.

    The password is paired with allowing a user to set a configurable delayed deletion with options of 1, 2 or 3 months. On confirming the logs are to be wiped you must wait for the delay to elapse.

    If a user wants to remove the password or change it along with the log protections a predetermined set delay will need to elapse before anything can be altered. A small window of 24 hours or more can be allowed incase the user changes their mind about the password they have… more

    3 votes

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18. Easier Management of Multiple Proton Accounts (with Admin/Billing Role)

    As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.

    What would help:

    The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.

    An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.

    A centralized view where I can see all active subscriptions across accounts at a glance.

    A dedicated admin/billing role, where an administrator can manage payments and invoices without the end users seeing this role. This would be particularly useful in reseller scenarios, where clients only use the product while the reseller handles all financial administration in the background.

    This would make Proton far more practical for users like me who want to bring several domains and teams over to Proton but currently face extra complexity in managing them separately.

    As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.

    What would help:

    The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.

    An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.

    A centralized view where I can see all active subscriptions… more

    13 votes

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19. Very Expensive for disabled UK pensioner

    Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
    When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
    You should be encouraging folk to renew, not leave.
    Great product and customer service. Poor unaffordable pricing!
    Why increase the "churn rate" when you already have a captive audience?

    9 votes

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    2 comments  ·  Accounts  ·  Delete…  ·  Admin →
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20. Picture for your account

    For Your Proton Account you should have a custom profile picture and you can keep it blank if you want

    203 votes

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    10 comments  ·  Accounts  ·  Delete…  ·  Admin →
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