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Accounts & payments

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How can we improve our accounts settings, payments or plans?

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139 results found

  1. CLOSE MY ACCOUNT NOW

    I WANT TO CLOSE MY ACCOUNT WITH YOU I DO NOT CARE IF I EVEN GET MY MONEY BACK JUST CLOSE ACCOUNT AND DELETE MY DEBIT CARD..........

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  2. Log in to Proton Account with FIDO2 / WebAuthn ( Passkeys / Passwordless )

    With the rise in account takeover, password breaches, and the complexity of managing hundreds if not thousands of account credentials and their MFA, a better solution is needed that simplifies and offer bullet-proof protection against phishing and account takeover attacks.

    Many services like 1Password, Yubico/Yubikey, and Apple offer the ability to generate and securely store passkeys that can then be used to authenticate to services that support WebAuthn/FIDO2. I strongly recommend that ProtonMail, ProtonVPN, ProtonDrive, ProtonCalendar, etc. to support passwordless/passkeys in the near future to stay on top of security and ensure that its customers are properly protecting their accounts.

    …

    263 votes
    22 comments  ·  Accounts  ·  Admin →
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  3. Libravatar support

    Instead of a 2 letter for avatar support for libravatar

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  4. Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.

    Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  5. True ID Authentication & Account Recovery

    I've prepared plans to recover my account in the event that my password is lost, however I wanted to know if it was possible to implement an account recovery feature that would involve validating someone's ID using someone's government issued ID like a driver's license or passport.

    This feature would come in handy if someone lost access to their account for a prolonged period, and are not concerned with anonymity.

    1 vote
    1 comment  ·  Accounts  ·  Admin →
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  6. Forgotten password options vulnerability

    I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.

    Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.

    All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password

    This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about…

    23 votes
    0 comments  ·  Accounts  ·  Admin →
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  7. Scramble my email address

    It would be nice if I could scramble my email address, and give a unique email address to each service, so I can know who is leaking it if I get spammed.

    3 votes
    1 comment  ·  Accounts  ·  Admin →
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  8. Merge proton accounts

    I tried Proton Mail free before buying a subscription and am so disappointed I can't use the paid features on these accounts. I am allowed more than one account with my subscription. Why can't it be the ones I already have and use? Such a pain to have to switch over between

    13 votes
    4 comments  ·  Accounts  ·  Admin →
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  9. security practice or training in a safe environment

    Proton has a security review page which is great. https://account.proton.me/u/0/pass/recovery

    A feature allowing people to practice recovering an account in a safe space is appreciated. Then I can feel more comfortable with the process without harming my existing account.

    Perhaps this could be part of an education / setup / review / training system.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  10. default 2fa setting

    Allow the user to set the default 2fa, with the effect that the default 2FA is displayed first. I use 1Password password manager. For Proton, I use both a security key and an authenticator. Proton insists on prompting for a security key and showing authenticator as an alternative. I almost never use the security key; it is my backup. But this behavior by Proton, prompting for the security key, prevents my password manager from getting me logged all of the way in automatically.

    I currently have to click the authenticator tab. When I do that, my password manager takes over…

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  11. Integrate the ability to change the email profile photo

    Integrate the ability to change the email profile photo

    3 votes
    0 comments  ·  Accounts  ·  Admin →
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  12. Unlicenced Admin Account

    Best practice is to have a separated dedicated unlicensed Admin account.
    I do not like that my regular account also has Admin access, and would like to setup a separate account for this, however I would have to pay for an additional license.

    12 votes
    0 comments  ·  Accounts  ·  Admin →
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  13. Option to Delete Organization Created

    It would be great to have the ability to delete the organization you have created in case of hypothetically a bankruptcy or similar situations.

    3 votes
    0 comments  ·  Accounts  ·  Admin →
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  14. Reactivate an account that had been deactivated due to inactivity

    I signed up for ProtonMail a while ago, but I never got around to using it. Now I want to use that email address for a subscription account. How can I reactivate it?

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  15. account google

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  16. Need to have the ability to view multiple Proton accounts (e.g. Personal + Business) within all apps - not drop switch, but view multiple.

    Need to have the ability to view multiple Proton accounts (e.g. Personal + Business) within all apps - - not drop down menu switch, but view multiple accounts all at the same time. Same for Drive, Calendar, Pass, etc. Critical.

    8 votes
    1 comment  ·  Accounts  ·  Admin →
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  17. Be able to hide user name and email from ios/android app

    Be able to hide user name and email from ios/android app

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  18. Forcing 2FA when signning up for email

    Forcing 2FA when signing up and to make phone as 2FA ro get code to sign in or to prompt in with mobile not only 2FA authenticator.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  19. signed-in reset

    Update the IOS ProtonMail App to include the signed-in reset option, that's available on the Android and Web apps. This will allow full recovery for a authenticated user who has access to their ProtonMail App, but has forgotten/lost their password and hasn't setup any recovery methods. Particularly useful for new inexperienced users. This will also help recovery of data from the same account, held in other Proton Apps, e.g. Drive, Pass, etc.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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  20. Account app for Android and IPhone People

    With Proton having an account app for all account settings related to billing, it is designed for Android and iPhone users who are using tablets, as well as Windows and Mac users, similar to the growing number of people with Chromebooks these days.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
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