Accounts & payments
124 results found
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OAuth flow for external applications to use to access Proton services
Allow developers to implement their own apps integrated to the Proton enviroment and, through an auth flow, get the required permissions to use users accounts
Examples of implementation
Proton Drive SDK (Existing Proton Drive SDK implementation of authentication and app indentification is easily forjable and apps wth bad intentions will store user credentials)
A future Proton Mail SDK (which would allow open email clients like Thunderbird to implement Proton Mail without the need of Proton Mail Bridge)
Proton VPN SDK (An SDK where apps can tunnel requests via a Proton VPN server)
Proton Docs & Calendar SDK (SDK to develop…1 vote -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
2 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
4 votes -
Connecting to Proton services with 3FA
Have the ability to log in through three separate forms of identification before accessing the Proton account.
For example :
1 - the Proton password
2 - Google Authentication code (or any other tool)
3 - Proton authenticator (to be created)The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or…
7 votes -
dedicated subscription tab/page
- How about some navigation jump links at the top of the all settings page to let people know there is more on the page.
subscription options>
current subscription level>
payment methods>
credits>
gift code>
Invoices>
Notifications>
Export/Import> (or security and privacy settings page)
cancel> (or security and privacy settings page)- At the top of the dashboard, the subscription comparisons should indicate current level.
6 votes -
Multiple Account Registration
Currently, we are unable to register multiple accounts or change payment accounts. Please implement a specification change.
4 votes -
Add a Confirmation Prompt for System-Wide Password Changes
Changing a password on a single Proton service (e.g., Proton VPN) can unexpectedly change the password for all connected Proton services, including Proton Mail and Proton Pass. This can lead to users being locked out of their accounts, especially if they have not set up a recovery method.
This is particularly confusing when using an alias. A user might assume the password change only affects the specific service tied to that alias, not the entire Proton account. I experienced this firsthand; I was lucky enough to get all my data back after a reset.
4 votes -
Unusual login notifications
If somebody attempts to login to my account from an unusual location, I'd like to receive an email to a couple of email addresses: 1 my proton email; 2 an alternate email (e.g, gmail). Another alternative is receiving an SMS.
191 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.4 votes -
Create new Account/user from within duo settings
I have 2 businesses running from within 1 duo account which I need to separate into 2 separate accounts from within duo admin, I want to drag and drop the addresses from the main account into the new user account to separate my businesses, this is Critical!
I cannot delete the addresses and reclaim them under a new account because not only is there a limit to delete 1 per year, but also my business domains are already setup for both businesses under 1 account, I want and need to separate them like separate entities from within the duo admin.5 votes -
Make Proton Mail optional or more functional for Proton Pass & SimpleLogin user
I purchased the lifetime plan primarily for Proton Pass and SimpleLogin. However, I’ve noticed that using a Proton Mail account is currently required to log into these services.
If Proton Mail is going to remain a mandatory part of the login system, I would appreciate it if the account came with more practical functionality—such as email forwarding, around 10GB of mailbox storage, and access to Proton Mail Bridge.
At the moment, the Proton Mail account feels somewhat underutilized and doesn’t offer much value for my use case.
If providing these features isn’t feasible, I would kindly suggest reconsidering the requirement…
9 votes -
Allow users to configure an email to be sent along with granted emergency access
It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.
4 votes -
Customer service phone number h
I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine
8 votes -
Multiple 2FA Devices
Proton supports setting up 2FA for logins to Proton itself which is great, however I would like the option to setup more than one 2FA device (ie. Apple Passwords, Microsoft Authenticator, Bitwarden, etc.)
6 votes -
emergency kit
I'd like to see a sheet like the one provided by 1password with login information for emergencies.
10 votes -
j aimerais savoir pourquoi j ai payer pour un abonnement illimité et que peu importe ou que je regarde sa me demande de upgrader mon abonn
il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
il ont énormément de progrès a faire du coter support a la clientèle.
i devrait aussi mettre en place du support en Français.
sur tout pour la clientèle comme moi qui paye .donc si quelque un du service a…
2 votes -
Account recovery with timelock (relative or absolute)
Allow to decide whether the recovery phrase can be used at any time or only after a certain period (relative or absolute). For example:
- allow to recover the account with the recovery phrase after X months of inactivity;
- allow to recover the account with the recovery phrase after timestamp X.3 votes -
Authentication on https://account.proton.me/de/reauth reveals password by default
Authentication on https://account.proton.me/de/reauth or proton pass, the password is being displayed and filled by default. This should not be the case.
6 votes -
Option to check Security Phrase
Right now we can only generate new Recovery Phrase.
It would be very helpful to have an option to check the Recovery Phrase.This way we will be able to check if the noted phrase is saved correctly, and we can also check the phrase from time to time without having to reset it and backup it again.
10 votes -
Allow transfer of primary admin role in Proton Family
There are multiple reasons why a primary admin may wish to transfer that role to another email address. For example, the family's threat model has changed since initial configuration, and it has become necessary to segregate ownership of billing, file ownership, and passwords to a standalone admin account accessible only from home and not during travel. With this setup, the primary admin account could not be compromised during travel.
28 votes
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