154 results found

1. Sending E2EE emails to non-Proton users without the manual password/key hassle

   I’ve been a very happy user and I’m incredibly grateful for what the Proton team has built. Proton is easily the best at privacy when both sides are on the platform, but recently I’ve been sending a lot of sensitive documents—IDs, bank docs, and contracts—to government officials. It’s made me realize that while Proton is great for privacy if both sides use it, it’s still a huge headache when your recipient isn’t a Proton user or a tech freak.

   Right now, we have two options for non-Proton users, and both have major real-world friction. First, there’s PGP. Unless the recipient is very tech-savvy, that’s out of the question. You can't ask a government clerk or a busy accountant to manage keys just to read your email. Second, there’s manual password protection. This is where it gets tough; I have to find a separate way to call or text the person just to give them a password. It feels unprofessional and creates so much friction that many people just give up.

   I’d love to propose two separate features (likely for Proton Unlimited and Business) to bridge this gap:

   1. Legally-binding "Electronic Registration" (Similar to IncaMail from Swiss Post): For both private individuals and businesses, we need a way to send an email that has legal weight. This would be a "Registered" option where the recipient must electronically sign for the email to decrypt it. To make this work while staying Zero-Knowledge, users could securely upload their ID to their Proton account—stored with end-to-end encryption so even Proton can't read it.

   When a "Registered" email arrives, the recipient would "sign" it with a simple, intuitive gesture (like a "drag-to-unlock" switch). This signature, backed by their stored ID, would generate a signed receipt proving the recipient's identity and the exact time of delivery. This would be a game-changer for official correspondence, legal filings, or contracts that require proof of delivery.

   1. Automated Identity Verification (OTP or Secure Link): This feature doesn't need to be legally binding; it's purely for making everyday secure communication convenient. To stop the hassle of manual password sharing, we need an automated verification system that doesn't require the sender to manually coordinate passwords:

   Integrated Verification: When the recipient clicks to open the email, they are prompted to verify their identity through a standard flow (like a one-time code sent to their mobile or a (secondary) email already on file).

   Secure-Key Link: Alternatively, Proton could generate a unique, secure-key link displayed in the email inbox when opening the email. The recipient is led to an encrypted browser environment that verifies they are the intended recipient through a pre-constructed flow, then decrypts the message right there.

   This removes the human element of having to coordinate a second communication channel myself. Even the most tech-illiterate and lazy people can handle an SMS code, email verification, or simply clicking a link and following a clear verification flow

   By implementing these, Proton would make it so much easier for Proton and non-Proton users to communicate privately. It makes privacy and legal security very convenient, regardless of what provider the other person uses.

   I’ve been a very happy user and I’m incredibly grateful for what the Proton team has built. Proton is easily the best at privacy when both sides are on the platform, but recently I’ve been sending a lot of sensitive documents—IDs, bank docs, and contracts—to government officials. It’s made me realize that while Proton is great for privacy if both sides use it, it’s still a huge headache when your recipient isn’t a Proton user or a tech freak.

   Right now, we have two options for non-Proton users, and both have major real-world friction. First, there’s PGP. Unless the recipient… more

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2. Ability to Delete or Deactivate Original Account Email Address

   For users that have been with Proton for a long time and created an [account username]@protonmail.com and/or [account user name]@pm.me email address, you are not allowed to delete or deactivate these addresses. Needs change over time and Proton has offered newer domains that many of us switched to, but we cannot delete or deactivate those original addresses in settings or by emailing customer service.you can delete or deactivate other aliases, but none that have your original user name before the @. This should be easy to do and we should not be required to keep these old addresses active. Please stop merging this idea with other ideas. There is currently no other submitted idea here that matches this user story or use case.

   For users that have been with Proton for a long time and created an [account username]@protonmail.com and/or [account user name]@pm.me email address, you are not allowed to delete or deactivate these addresses. Needs change over time and Proton has offered newer domains that many of us switched to, but we cannot delete or deactivate those original addresses in settings or by emailing customer service.you can delete or deactivate other aliases, but none that have your original user name before the @. This should be easy to do and we should not be required to keep these old addresses… more

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3. Folder Icons in Addition to Colors

   In addition to folder colors, which we could have more of, would it be possible to add simple shapes to folders for more customization? For example, overlay a small plus sign, cross, circle, square and more on top of the folder icon.

   With this we could label folders not only as green or blue, but green, blue, green with triangle, blue with plus sign, etc.

   Since folders and backgrounds can be various colors, the icon might need color options too. Settings such as transparent (ie the shape will be cut out of the folder and take the color of the background) or taking the inverse of the folder color would be useful along with manual selection.

   In addition to folder colors, which we could have more of, would it be possible to add simple shapes to folders for more customization? For example, overlay a small plus sign, cross, circle, square and more on top of the folder icon.

   With this we could label folders not only as green or blue, but green, blue, green with triangle, blue with plus sign, etc.

   Since folders and backgrounds can be various colors, the icon might need color options too. Settings such as transparent (ie the shape will be cut out of the folder and take the color of… more

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4. Customizable Android notification actions

   There are currently three actions on the notification "Archive", "Trash" and "Mark Read". It would be great to be able to customize those such as we already can with the swipe actions.

   I for one would never have mark read and archive there, but would add snooze and spam.

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5. In Android Mail App, support mapping the delete button to delete message not thread.

   Deleting message is more useful than deleting thread. Currently, to delete the message, it takes a scroll to the top and two clicks: one to open the menu, another click to move message to trash. There already is customization of the button toolbar, but mapping to delete message does not seem possible.

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6. Notifications for when calendar event is ending

   I need a notification sometimes for when my events are ending not just when they're beginning.

   It would really help me keep track of the passing of time when I'm deep into my work/study time and need to clock out/wrap up on time.

   I'd suggest it work the same way notifications are set up at the beginning of an event, especially that it is an event by event basis to opt into and that you can customize the time of notification (could be 10 min or 30 min etc)

   Thank you for considering and reading! I'd appreciate a vote in solidarity even if you're not a time-blind person!

   I need a notification sometimes for when my events are ending not just when they're beginning.

   It would really help me keep track of the passing of time when I'm deep into my work/study time and need to clock out/wrap up on time.

   I'd suggest it work the same way notifications are set up at the beginning of an event, especially that it is an event by event basis to opt into and that you can customize the time of notification (could be 10 min or 30 min etc)

   Thank you for considering and reading! I'd appreciate a vote… more

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7. Bring Web App Themes to Mobile Apps

   This could be a relatively simple update for Proton - I'd love to see more themes and customizations within the mobile apps. The web app has great themes and it'd be great to bring these over to the mobile apps. Right now, the mobile app themes are a little bit plain. It would be nice to be able to switch it up!

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8. Mail mobile: fix swipe to honor last gesture made

   I customized my swipe controls: swipe right to archive, swipe left to delete. But if I start to swipe left and notice the red trash icon, then swipe right instead, I see the green archive icon but the message still gets deleted instead of archived. Same in reverse. You need to make it respect whatever action I do before lifting my finger, regardless of if I started a different motion before that.

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9. Make the ICS feed live or nearly so! Every 4 hours is really too outdated:(

   The current ICS feed is only updated every approx. 4 hours as per customer service.

   While I understand this is “by design”, this means we cannot share an updated view of our calendar and risk overbooking etc which can be very impacting for work.

   I have now spent several weeks trying to set up a booking system and it is really problematic.

   Being able to share an up to date calendar is really important nowadays.

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10. Creating events with notifications is tedious

    Some points of friction scheduling events:

    • Adding an event on month view selects by default "All day". I don't think that using month-view justifies defaulting to "all day" events. I like using calendar view just to have an oversight of the month. I never need "all day" events, so this checkbox always has to be de-selected.

    • To add a notification, it's also needed to click first on "more options", and this also opens a new popup, which is kind of disruptive. Inline experience like e.g. Apple Calendar is much smoother.

    • Default notification options: "notification 15 minutes before" and "email 15 minutes before", is a bit weird default, and to customize it's needed to change both every single time, as well as enter manually the minutes/hours and time unit. I, for example, usually add x hours before and x days befors, and it's a lot of inputs and clicks. Here again Apple Calendar seems worth giving a look, where it's possible to select options quickly. A middle ground could be to be able to save default times.

    Some points of friction scheduling events:

    • Adding an event on month view selects by default "All day". I don't think that using month-view justifies defaulting to "all day" events. I like using calendar view just to have an oversight of the month. I never need "all day" events, so this checkbox always has to be de-selected.

    • To add a notification, it's also needed to click first on "more options", and this also opens a new popup, which is kind of disruptive. Inline experience like e.g. Apple Calendar is much smoother.

    • Default notification options: "notification 15 minutes before" and "email 15… more

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11. Dynamic / Preset‑Driven Layout for Proton Mail Desktop

    Short Description
    Allow users to control how the Proton Mail interface/layout adapts to different screen sizes, offering automatic, preset‑based, fixed, and power‑user‑customizable layout modes.

    Proposed Behavior / Modes
    1. Automatic
    The app detects the current viewport size and selects the most suitable layout on‑the‑fly (compact on narrow windows, spacious on wide ones).
    2. Preset‑by‑Screen‑Size
    Users create named presets (e.g., Laptop‑Compact, Monitor‑Spacious) that define panel visibility, widths, and other UI choices. The app automatically applies the appropriate preset whenever the detected screen width falls within the preset’s defined range.
    3. Fixed (Static) Layout
    A single layout is locked and never changes, regardless of window resizing or screen changes. [ we already ahve this ]
    4. Power‑User Customizer
    Advanced users can freely adjust the size and visibility of any UI section, save the configuration, and optionally bind it to a screen‑size tier or keep it as a permanent static view.

    Benefits / Use Cases
    1. Predictable cross‑device experience
    Users know exactly how Proton Mail will look on a laptop versus an external monitor without manual rearrangement.
    2. Reduced friction
    No need to repeatedly hide/show panels when docking or undocking; the appropriate preset is applied automatically.
    3. Flexibility for all skill levels
    Casual users can rely on the Automatic mode, while power users get granular control through the Customizer.
    4. Improved productivity
    Larger screens can display expanded message lists, preview panes, and additional controls, whereas smaller screens stay uncluttered and focused.

    Summary
    Introduce pre-selectable layout modes, to give users explicit control over how Proton Mail adapts to varying screen real‑estate, enhancing usability across devices while preserving flexibility for advanced configurations

    Short Description
    Allow users to control how the Proton Mail interface/layout adapts to different screen sizes, offering automatic, preset‑based, fixed, and power‑user‑customizable layout modes.

    Proposed Behavior / Modes
    1. Automatic
    The app detects the current viewport size and selects the most suitable layout on‑the‑fly (compact on narrow windows, spacious on wide ones).
    2. Preset‑by‑Screen‑Size
    Users create named presets (e.g., Laptop‑Compact, Monitor‑Spacious) that define panel visibility, widths, and other UI choices. The app automatically applies the appropriate preset whenever the detected screen width falls within the preset’s defined range.
    3. Fixed (Static) Layout
    A single layout is locked and never… more

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12. Increase the cap on address deletions for paid users and display clear UI about cap limit

    There is a very strict cap on how many and how often addresses can be deleted. As a Mail Plus customer, I get 10 addresses in total - which is a solid value - but I can apparently only delete one every year (?) or so. The actual cap limit is not published - the app simply fails with an error when try to delete a second address "too soon".

    I understand why deleting addresses is strictly capped: to prevent abuse, and it also appears to be a technologically somewhat expensive, plus that address is now forever unavailable to anyone.

    But it would be nice if the cap were just a tad more lenient. The reason is it turns out I need to change a few of the addresses over time for my uses, say: I need to delete 2 old ones and add 2 new ones when my life situation changes.

    We can email product support and ask for 1-off deletions, but that is an annoyance (takes days). That also must cost Proton real money for human interaction/support.

    So how about increasing the cap to 4 (5? 7?) per [time period], along with UI that lets us know how many deletions we have left and in what time period.

    Summary:

    1. Increase the limit on address deletions to some small number (4?) over some well-defined time period

    2. Display UI with how many address deletions are left in our cap at any point in time.

    3. Clearly display what the cap is (per year? per six months?). It is fine to live within a limit, and I understand why there must be limits on address deletions, but it would help to know what the limit and time period is.

    Thanks so much for considering this request.

    There is a very strict cap on how many and how often addresses can be deleted. As a Mail Plus customer, I get 10 addresses in total - which is a solid value - but I can apparently only delete one every year (?) or so. The actual cap limit is not published - the app simply fails with an error when try to delete a second address "too soon".

    I understand why deleting addresses is strictly capped: to prevent abuse, and it also appears to be a technologically somewhat expensive, plus that address is now forever unavailable to… more

    2 votes

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13. Overhaul of folders and unread email identification

    I know there are similar requests in this vain, but I wanted to consolidate ways to deal with the "problem" here.

    With the emphasis on aliases and the use of SimpleLogin (or similar) within Proton Mail ("PM"), for those of us that are (to a fault) uber-organized, the sidebar has become a huge list of folders to help manage all the emails from all the aliases. Filters place emails directly into the appropriate folders to be dealt with. In an overkill of organization, subfolders are used as well.

    Example: a master folder might be "Travel" and general travel-related emails end up in there. For specific trips, however, the use of aliases might be used and subfolders are created within "Travel," like "Japan," "Germany," "Cruise 2026," "United," "Delta," etc. It is more important than ever to be able to quickly identify where there are unread emails to deal with. The following are suggestions taken from a couple of email client competitors.

    Currently PM acts like Outlook for Mac, where if there is an unread count in subfolders and the primary folder is expanded, the count is seen. However, to keep things neat, if the folder is collapsed, there is no indication of unread email in the subfolders. Fastmail attempts to address this by making the collapsed folder bold, indicating that at least one subfolder has an unread. They claim they don't want to put a number next to it because it would be confusing.

    Thunderbird was able to address the "confusion" by showing a total count of all emails unread in the primary and subfolders when collapsed as a "hallow" number. Then when the folder is expanded, the number next to the primary folder is solid and represents the unread in the primary, and all the subfolders show their respective unread counts. That is one very appealing option.

    Something that Fastmail did do right, which in my work flow is even better, is to provide the ability to HIDE a folder in the sidebar if it doesn't have any unread emails. (You can also hide it if it's empty, if you're the type to delete/move an email out of a folder once dealt with. Personally I keep all my emails forever so my great-great-grandchildren have something to remember me by.) You still have the ability to go to the hidden folder by clicking on a button to reveal all the folders, either the "search" for iOS apps, or the View/Goto... option on the desktop. The result is a clean sidebar that only shows folders when it gets an email to deal with. As soon as it's read, the folder goes back into hiding.

    If Proton Mail is asking to become the default email application, hopefully on the plan is a major version update to include many of the competitive features of other clients. (Funny saying "competitive" because clearly, unless you're Microsoft and you want to inshitify your products and use your customer's data, I'm sure there is zero profit margin in providing a "state-of-the-art" email client. In the long run, however, it would only help drive traffic towards the paid versions of the Proton packages. I'm sure the Proton developers are pedaling as fast as they can, so I sympathize with the challenges. Maybe the Swiss can reach out to the Aussies and see if there's some I/F code sharing possibilities...)

    Thank you for your consideration.

    I know there are similar requests in this vain, but I wanted to consolidate ways to deal with the "problem" here.

    With the emphasis on aliases and the use of SimpleLogin (or similar) within Proton Mail ("PM"), for those of us that are (to a fault) uber-organized, the sidebar has become a huge list of folders to help manage all the emails from all the aliases. Filters place emails directly into the appropriate folders to be dealt with. In an overkill of organization, subfolders are used as well.

    Example: a master folder might be "Travel" and general travel-related emails end… more

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14. Add more notificaiton sound choices.

    I'm a bit hard of hearing, as are many; the current default incoming mail sound is too soft and nondistinct. Even running Boom 3D, it's too soft to be noticed most of the time. Allowing the user to customize sounds would be ideal.

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