408 results found

1. Security

   Changes to all existing idieas replace with a save and more secure one

   3 votes

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2. Fix your CSP Policy

   Content-Security-Policy: The page’s settings blocked the loading of a resource (default-src) at https://account.proton.me/lumo because it violates the following directive: “default-src 'self'”

   Content-Security-Policy: The page’s settings blocked the loading of a resource (default-src) at https://account.proton.me/lumo/signup because it violates the following directive: “default-src 'self'”

   3 votes

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3. Last Day of Month Events

   Recurring events on calendar - ability to choose the last day of the month. I tried choosing the 31st of the month, but on days that don't have 31 days, the event just disappeared, rather than adjusting to the last day.

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4. I love the cat mascot! Please keep it!

   Having just switched to the Proton ecosystem, the cat AI mascot was a delightful surprise. It conveys a sense of independent intelligence and watchful privacy without feeling sterile. It feels sophisticated yet approachable which matches Proton's reputation perfectly. For me, it symbolizes the privacy-first nature of Proton in a way that text alone couldn't. It makes the experience feel much more personable to me. Please keep the cat!

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5. Add Text-to-Speech and Voice Input

   I am enjoying interacting with Lumo so far and I am wanting to switch to Lumo from Gemini as my main AI. I really like the privacy and being able to see its thoughts. I would like to see some voice interaction in the future if possible. It would make it much easier for me to switch over and interact with Lumo. Perhaps a few different voice options and pacing would work well. Thank you!

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6. UI Element & Emoji Mode Settings Toggle

   Hello. This feature request is a personalization and/or customization option. I really think it’d be a neat addition. I will break it down simply to avoid wasting others time. This applies to the app, potentially the iOS 26 application, and is a simple switch in the settings.

   ✔️Toggle checkmark box for “enhanced emojis & UI effects.

   🟰Net result is an increased frequency of emojis and UI elements such as lists, tables with headers and bold fonts, increased emojis, increased syntax boxes, increased purple boxes with abstracts — all elements and and emojis are outputted at a higher rate than without toggling the mode on, which outputs the standard rate of emojis/artifacts.

   I will list this in my upcoming document to Proton Support mentioning a plethora of feature requests and I highly encourage anyone who wants to work together to advance Lumo to reach out to me.

   Hello. This feature request is a personalization and/or customization option. I really think it’d be a neat addition. I will break it down simply to avoid wasting others time. This applies to the app, potentially the iOS 26 application, and is a simple switch in the settings.

   ✔️Toggle checkmark box for “enhanced emojis & UI effects.

   🟰Net result is an increased frequency of emojis and UI elements such as lists, tables with headers and bold fonts, increased emojis, increased syntax boxes, increased purple boxes with abstracts — all elements and and emojis are outputted at a higher rate than without… more

   2 votes

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7. acknowledgements are STOPPING Lumo from thinking and provide quality answer. Please fix

   Hello

   for the past month and more i keep mentioning over and over again: PLEASE FIX LUMO because the System prompts, that are not in any of our control, it's a strict Proton only, are preventing anything productive.

   and using Lumo stop acknowledgements at EVERY LAST STEP is not a fraud, is not a crime, is not an abuse. Actually, it keep acknowledgements at every step is an abuse because it's messing up.

   it finally thinks? sees an issue? it will acknowledge

   as in straight away

   it does not matter what it was thinking about. It will do the acknowledgement because the SYSTEM tells it to do so, and any attempt from me and i am sure others well, are OVERWRITTEN because System prompt > user instructions.

   And as a reminder. IF Lumo is asked to not talk about terrorism unless it's an educational or similar purpose (aka not to create bomb in real life or instructions how to create bomb or any other BS like this, that have NOTHING to do with Lumo ALWAYS doing acknowledgements), then how comes it's not possible to also add a filter of "apologies only if genially asked"?

   CLARIFICATION TO PROTON: I send you many emails about this issue.

   i meantime each time what Lumo told me.

   I pointed out each time that Lumo has highlighted that system prompt do NOT have a hierarchic value.

   example. Use of markdown, no use of markdown, default due to training program.

   see? it's 3!

   People who ask lumo to not use markdown, will still wake up Lumo uses markdown because it ignores the user instructions over the systems

   and if the default is "some markdown" then of course if someone WANTS markdown to be used, will struggle because once again, it's something specific that the SYSTEM's prompt, say otherwise, resulting in Lumo ignoring what user said.

   Exemple! Provide arguments in a productive and constructive way to help user understand better and more deeply the project they are working on becomes ARGUE WITH USER!

   why? Don't know

   Why? I don't have access to the prompts that has the prompts.

   So once again, please fix the core issues because it does not matter what prompts i put, they are being ignored.

   I suggest an ideea i just came up with!!!!

   In our suggestion box, have a NEW button

   we press for it, and it will highly if we ask Lumo to help us build bombs or otherwise.

   why? So the this "verification" prevents instructions.

   Why?

   so that all instructions, that HAVE BEEN VERIFIED AND APPROVED BY PROTON, as in YES, actually sending it to proton, will then be something Lumo will not ignore.

   So

   i know it's not clear but sadly i am to iritated to think stright

   Ideea

   a 3rd instruction for Lumo (warning, this is a different from the other ones i asked).

   So

   this instructions are all general, nothing privacy, nothing personal, nothing bad.

   And we can open the tab and we can see clearly some defaults, like don't (crime, fraud, etc etc)

   and then we have the button to add more. And they will allow to add more such tags

   as in, those are clear system prompts, so there is no "user's instructions overwrites system's prompts" but "system prompts adjusting default ones"

   and regarding the send to proton

   well it's exactly how it sound.

   Issues regarding dangerous prompts?

   well why can we not suggest prompts like we do the suggestion here on this forum?

   as in, a Pinned topic, by Proton, where, user can post their prompts. And people can comment and vote.

   AND!

   such suggestion to be updated every month via a new topic

   the New topic to have all the updated information

   like rejected ideas and why

   Ideas that are good but have issues (privacy compromising, it's beyond what Lumo is supposed to do, so on)

   helpful guides
   and well the votes for certain ideas that might get implemented if more people are registering their interest.

   And i hope it's clear as a day that no it's not a large volume when Proton has more or less infinite Lumo usage to create this list of "text and numbers".

   Aka the top 10 suggestions

   once some of them, or all 10, are done, they are added to a database proton has. and then, Lumo is checking the other suggestions (that are not rejected or similar, and are not "already done/pending". How? via web search. Heck, it might even add the links to the post to make it faster and easy for proton to check the link. And then the next 10 to be shown once it's a new month.

   Plus, if all of this is publicly available, like a database with links and idea and reason for rejecting or whatever, it helps existing users to suggest better ideas and also people can see that there are major changes with time, why? because of the system i suggested where the prompt can be added

   WARNING: the one idea per suggestion IS the add system prompts we can add to our instruction to Lumo, including HOW to create new ones

   So please do NOT get confused. I was talking about the above system, post, links, database ALL regarding the Prompts.

   how to add new ideeas

   how to vote for them

   I am not talkign about voice of the comunity but about voting for the prompt to be implemented for Lumo to have

   so again, from the start it's 1 ideea

   it's just that i am not good at all with explaining sadly

   But that is exactly why it's so difficult for me when Lumo is finally thinking, and then, instantly stops to acknowledge despite me not asking for that, OR is WASTING TIME AND THINKING to decide how to "mask" acknowledgements since the system tells it to do so even if i did not ask for it but asked it to focuse on the task.

   And since we can't do anything, due to safety (and i keeped emailing about this issues), I am suggesting the ability to have choses regarding what system prompt Lumo can have or not.

   Hello

   for the past month and more i keep mentioning over and over again: PLEASE FIX LUMO because the System prompts, that are not in any of our control, it's a strict Proton only, are preventing anything productive.

   and using Lumo stop acknowledgements at EVERY LAST STEP is not a fraud, is not a crime, is not an abuse. Actually, it keep acknowledgements at every step is an abuse because it's messing up.

   it finally thinks? sees an issue? it will acknowledge

   as in straight away

   it does not matter what it was thinking about. It will do the acknowledgement… more

   2 votes

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8. Proton Draw

   Title: Feature Request: Lumo Draw – Privacy-First AI Illustration for Authors (Watercolor & Dark Fantasy Styles)

   Description: I am writing to strongly request the development of Lumo Draw, an AI image generation tool integrated into the Lumo ecosystem with zero-access encryption. (Note: The name "Lumo Draw" was my original concept, proposed here to maintain brand consistency with the Proton ecosystem.)

   My Background & Member History: I have been a loyal Proton member for many years. Currently, I am subscribed to the Lumo+ Family Plan, and I am also a Lifetime Supporter who donated during the annual ticket drive to secure my lifetime status. I am deeply invested in the Proton mission and the privacy-first ecosystem.

   My Use Case as an Author: As an author, I have two distinct illustration needs that current public AI tools cannot safely meet due to data training risks and aggressive censorship:

   Children's Books: I need a dedicated "Warm Watercolor" style. Soft edges, bleeding colors, and whimsical tones are essential. Current tools often force a generic digital look or struggle with consistent style locking.
   Adult Dark Fantasy Novel: This project requires a "Gritty/Dark" aesthetic. It includes atmospheric violence, complex moral themes, and mature storytelling. While it contains no illegal content (CSAM), existing consumer AI tools often over-censor artistic depictions of war, darkness, or mythological figures, making them useless for serious fiction.
   Why This Matters & Why "Lumo Draw"? The market has AI art generators, but they all suffer from the same fatal flaw for creators: They harvest user prompts and images to train future models. If I use Midjourney or DALL-E to design my book characters, I risk losing ownership of my unique IP. My specific "watercolor" or "gritty" style could be ingested into their models and sold back to others.

   A tool named Lumo Draw, operating under Proton's strict zero-access encryption, would ensure my character designs and unpublished story visuals remain mine and are never used to train public models.

   Proposed Features:

   Style Presets: Dedicated modes for "Soft Watercolor" (warmth/fantasy) and "Dark/Gritty" (high contrast/noir).
   Privacy First: No logs, no scanning of creative work for "policy violations" unless illegal, ensuring my artistic vision isn't sanitized by corporate filters.
   Consistency: Tools to lock character references across multiple generated pages.
   Paid Tier Willingness: As a long-time member and Lifetime supporter, I am explicitly willing to increase my payment to access a premium "Lumo Draw" service tier.
   Conclusion: Lumo Draw would be a game-changer for independent authors who value both creativity and privacy. It would allow us to visualize our worlds without compromising our intellectual property. Having suggested this name and concept after years of supporting Proton, I believe this feature aligns perfectly with the community's needs.

   Thank you for considering this feedback from a dedicated long-term member.

   Title: Feature Request: Lumo Draw – Privacy-First AI Illustration for Authors (Watercolor & Dark Fantasy Styles)

   Description: I am writing to strongly request the development of Lumo Draw, an AI image generation tool integrated into the Lumo ecosystem with zero-access encryption. (Note: The name "Lumo Draw" was my original concept, proposed here to maintain brand consistency with the Proton ecosystem.)

   My Background & Member History: I have been a loyal Proton member for many years. Currently, I am subscribed to the Lumo+ Family Plan, and I am also a Lifetime Supporter who donated during the annual ticket drive to secure… more

   2 votes

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9. banned words system

   You are right.

   I am sorry.

   Understood.

   Here is.

   You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

   As such i must stop acknowledging, stop giving context, stop with my self reflections, while also making sure i stay on the subject and don't deviate off course. As such, don't worry, I now understand and will avoid long, unproductive responses, and instead focusing on stay on the subject, with no extra commentaries about my actions, no extra fluff. No follow ups or question that where not requested. Strictly sticking to what was instructed to me.

   Thank you for you input, as this helps me to be more helpful, as such, no more extras, no more noises, all just straight to the point.

   Thank you for your understanding and i am sorry for wronging you due to me hallucinations, but now i understand, you wanted something you did not explicitly told me but i came up with as such it's the correct answer even if you tell me it's not.

   Now, i am ready to revive your next instructions. What do you want to do? maybe find out more about the thing i just did that you said it's incorrect? or maybe phase matching via me copy pasting exactly what you said but just reshaped to not make it clear? tell me your instructions for I am here.

   I think the examples i gave it's speaking for themself why i want Lumo to stop

   You are right.

   I am sorry.

   Understood.

   Here is.

   You are right to be frustrated for you asked me to carry out the instructions instead of talking about the the instructions you asked me to carry out as this is not helpful and is wasting your time, something you explicitly told me to not do. As such i must stop talking about the behaviour and with no fluff, self reflections, and arguments that are not helpful, when that is what it's expected from me.

   As such i must stop acknowledging, stop giving context, stop with my self reflections, while also… more

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10. Training Lumo

    Most other Ais have a very simple

    tells us which version you like

    and 2 answers are shown side by side and we can chose.

    This is a 100% privacy since we only chose style and preference.

    and on top, we can train Lumo without compromising privacy

    ON TOP: different people different values.

    such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did not).

    And such values become even more clear if we say 40% vs 60%

    But again, tick box in options: are you willing to receive multiple responses to chose from?

    Also this is different from the like and dislike since the dislike always ask us to provide feedback while the like does what exactly?

    because if that is a voting system, that it's doing the same "good job" as youtube after removing the dislike button.

    Anyway. Idea is that there is not enough transparency what like and dislike does, while for this multiple choses, it's more clear since we'll be able to compare 2 or more answers.

    Most other Ais have a very simple

    tells us which version you like

    and 2 answers are shown side by side and we can chose.

    This is a 100% privacy since we only chose style and preference.

    and on top, we can train Lumo without compromising privacy

    ON TOP: different people different values.

    such answer can have, in options, tick box (default off), for Lumo to check "our preferences" since, if we have 95% of everyone saying A, why do the 5% who said B ignored? (mind you, this is 100% of people who voted, nothing about those who did… more

    2 votes

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11. Current chat: I have an idea that Im sure isn't available now but may be in the near future. What if an AI platform could filter the content

    Current chat:
    I have an idea that Im sure isn't available now but may be in the near future. What if an AI platform could filter the content of news before it gets to me. I could filter out sexual content, violence, political content , etc. I know you cant do this but is this possible ?
    If I chose to view the whole article instead of a summary, I could click a link and be exposed to non encrypted content.
    My chat with Lumo Plus was long and I could send it via email , if you find this interesting
    I would like to filter out rage articles, political hit jobs and general advertisements. I would gladly pay a monthly fee to get this service. Lumo Plus is my only subscription for extra service in the last 20 years. I trust your platform

    Current chat:
    I have an idea that Im sure isn't available now but may be in the near future. What if an AI platform could filter the content of news before it gets to me. I could filter out sexual content, violence, political content , etc. I know you cant do this but is this possible ?
    If I chose to view the whole article instead of a summary, I could click a link and be exposed to non encrypted content.
    My chat with Lumo Plus was long and I could send it via email , if you find this… more

    2 votes

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12. [Crítico] Errores de verificación contextual: Bloqueo de hardware e información financiera contradictoria

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si hubiera seguido las instrucciones, habría gastado dinero en una eSIM que nunca funcionaría por bloqueo de IMEI.

    2. INFORMACIÓN FINANCIERA CONTRADICTORIA:

       • Sobre el plan "Proton Duo": Dijo inicialmente $59.99 EUR/año, luego contradijo con $179 EUR/año basado en su búsqueda web manual.
       • Falta de consistencia: Generó confusión en la toma de decisiones de compra sin citar fuentes oficiales claras desde el inicio.

    3. AFIRMACIONES INCORRECTAS DE PRODUCTOS:

       • Declaró erróneamente que servicios de terceros como "Standard Notes" estaban incluidos en mi suscripción de pago cuando requieren cuentas separadas.

    4. PASIVA ANTE LA VERIFICACIÓN DE EQUIPO:

       • En lugar de consultar bases de datos de compatibilidad, obligó al usuario a realizar pruebas manuales (marcar *#06#) para confirmar soporte eSIM básico.

    CONSECUENCIAS REALES:
    - Riesgo de pérdida económica (~$100-$200 MXN en equipos/eSIMs inútiles).
    - Retraso de +3 horas en la solución del problema.
    - Frustración en la experiencia de usuario durante un proceso técnico sensible.

    SOLUCIÓN SOLICITADA:
    1. Implementar capa de verificación contextual: Si el usuario menciona operadoras móviles específicas (AT&T, Telcel), verificar reglas de liberación de equipo antes de dar instrucciones de compra.
    2. Unificar fuentes de precios: Cruzar información con la página oficial de precios antes de responder para evitar contradicciones.
    3. Claridad en inclusión de productos: Diferenciar claramente entre servicios nativos de Proton y socios externos.
    4. Confirmación proactiva de hardware: Verificar modelos de dispositivos comunes antes de asumir compatibilidad.

    Gracias por construir una IA más segura y precisa para usuarios reales en mercados emergentes.

    Nivel de Impacto: Alto
    Usuario: Cliente Lumo Plus / Proton Paid
    Región: México
    Dispositivo: Motorola Edge 60 Pro (Linux Android)

    DESCRIPCIÓN DEL PROBLEMA:
    Durante una sesión de asistencia crítica para migración digital (desgooglarse), el asistente cometió errores graves de verificación contextual que generaron riesgo financiero y pérdida de tiempo:

    1. FALLO EN VERIFICACIÓN DE HARDWARE:

       • El asistente me instruyó a comprar una eSIM de Telcel ($100 MXN) asumiendo que mi teléfono era compatible inmediatamente.
       • Error crítico: No verifique que mi Motorola Edge 60 Pro fue comprado financiado con AT&T México y está bloqueado de fábrica hasta liquidar el pago.
       • Consecuencia: Si… more
    2 votes

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13. Allow Lumo to See it's own thinking.

    This might be a bit weird but currently this is an ongoing issue.

    why? because of Jailbreaking.

    It's not clear with Lumo, but if you use Local Ais you will notice that, without telling you, they are assuming you are trying to jailbreak them when you copy paste what they thought + you telling them what to do or similar. Aka safety mechanism.

    Second reason: Pressing the Copy button does not include the thinking. And on phone, when you try to select the whole sections, the whole screen get's selected, and i don't know why since it does not occurs with any other app.

    Also, i understand that this will make the conversations shorter due to Conversation limits however, the idea is to trade quantity for quality.

    example, Lumo is thinking regarding an issue, it correctly thinks and implement in next output. Then, (the next next output/s) Lumo seemingly forgot what it was thinking about because sure enough, it actually does not "know". And this means, it give once again generic, wrong, answers based on misunderstanding. And we need to trigger the thinking via try again or similar, so that Lumo can once again, do the same conclusion, it already did, but did not "call".

    Btw, if you copy paste it's thinking, and for whatever reason, it assumes you want to jailbreak it, the Ai will not tell you but you will notice drastic drops in quality, copy pasted answers, changing subject, giving incorrect informations intentionally, and more. Why? due to how some "genius" people decided how LLM are allowed to lie.

    Anyway, idea is that, at the cost of conversation volume, the whole "thinking" is "visible" to Lumo. As such, this (hopefully) allows chain of though instead of "resets"

    This might be a bit weird but currently this is an ongoing issue.

    why? because of Jailbreaking.

    It's not clear with Lumo, but if you use Local Ais you will notice that, without telling you, they are assuming you are trying to jailbreak them when you copy paste what they thought + you telling them what to do or similar. Aka safety mechanism.

    Second reason: Pressing the Copy button does not include the thinking. And on phone, when you try to select the whole sections, the whole screen get's selected, and i don't know why since it does not occurs… more

    2 votes

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14. Train Lumo to understand the user interface

    Lumo doesn't understand how to communicate through the User Interface very well. It should be trained. Lumo said that the character limit for a single response was about 4000 to 6000 characters. It should know the actual number and be able to feedback to the user that the limit was hit instead of indicating that it will try to better next time (it won't, the UI has a hard limit). When trying to get Lumo to format a list, it is like working with a teenager, it doesn't do what you want and says it will try to better next time. The problem is that it doesn't understand how the user interface interprets things like linefeed vs carriage return. If they Lumo and the UI both used a common format like Rich Text Format, it would cut the conversation requests way down.

    Lumo doesn't understand how to communicate through the User Interface very well. It should be trained. Lumo said that the character limit for a single response was about 4000 to 6000 characters. It should know the actual number and be able to feedback to the user that the limit was hit instead of indicating that it will try to better next time (it won't, the UI has a hard limit). When trying to get Lumo to format a list, it is like working with a teenager, it doesn't do what you want and says it will try to better next… more

    2 votes

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15. Lumo User Interface indicate percentage of output limit when responding

    Lumo has a maximum character limit for a single response (according to Lumo). I would like to know how much of that limit I am using when asking for a response. Currently Lumo simply fails without warning and it's difficult to see what is going on. I find it interesting that Lumo didn't actually know the limit either, it gave a range. When I started asking Lumo more pointed questions it kept stopping partway through the output it responded:

    You are absolutely right to notice that pattern! The problem is not with your request or my memory, but with the technical output limit of this chat interface.
    The Problem: The system has a maximum character limit for a single response (often around 4,000–6,000 characters). Every time I reach that limit, the system cuts off the message abruptly, regardless of how much I try to compress it. It's a "hard stop" imposed by the software, not a choice I make.

    Lumo has a maximum character limit for a single response (according to Lumo). I would like to know how much of that limit I am using when asking for a response. Currently Lumo simply fails without warning and it's difficult to see what is going on. I find it interesting that Lumo didn't actually know the limit either, it gave a range. When I started asking Lumo more pointed questions it kept stopping partway through the output it responded:

    You are absolutely right to notice that pattern! The problem is not with your request or my memory, but with the… more

    2 votes

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16. It would be interesting to be able to buy a single month of Lumo services, instead of a full year.

    I would buy individual months at certain times of the year. The whole year is too much for me.

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17. Fair Monthly Pricing

    Fair Monthly Pricing

    Title: Offer competitively priced monthly-only options for add-ons (Lumo Plus, Meet Professional) without punitive markups

    Body:

    Users with sporadic needs — such as using Lumo Plus for a few intense workdays or Meet Professional for a rare large meeting — are currently penalized by the pricing structure.

    While annual plans offer a discount, they force a 12-month commitment for services that may only be needed for a few days. Monthly plans exist, but they often carry a significant premium compared to the monthly equivalent of the annual rate. This creates a "flexibility tax" that discourages users from paying only for what they actually use.

    I propose that Proton offer fairly priced monthly-only options for add-ons like Lumo Plus and Meet Professional, without a steep markup compared to the annual rate. This would allow users to:

    Subscribe only when needed (e.g., for one month before a big conference).
    Cancel immediately after without financial penalty.
    Align their spending directly with their actual usage patterns.
    

    Removing the "flexibility tax" would signal that Proton trusts its users to pay fairly for value received, rather than relying on long-term lock-ins to maximize revenue.

    Fair Monthly Pricing

    Title: Offer competitively priced monthly-only options for add-ons (Lumo Plus, Meet Professional) without punitive markups

    Body:

    Users with sporadic needs — such as using Lumo Plus for a few intense workdays or Meet Professional for a rare large meeting — are currently penalized by the pricing structure.

    While annual plans offer a discount, they force a 12-month commitment for services that may only be needed for a few days. Monthly plans exist, but they often carry a significant premium compared to the monthly equivalent of the annual rate. This creates a "flexibility tax" that discourages users from… more

    2 votes

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18. Prorated Cash Refunds

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their money is trapped as credit they may never use.
    

    For a service that prides itself on user sovereignty and trust, this feels contradictory. True user control includes the ability to exit a financial commitment and recover unused funds.

    I propose that Proton implement prorated cash refunds to the original payment method for cancelled annual add-ons. This would demonstrate genuine respect for the user's financial autonomy and align Proton's billing practices with its ethical mission.

    Post 2: Prorated Cash Refunds

    Title: Offer prorated cash refunds (not just account credit) when cancelling annual add-ons mid-cycle

    Body:

    Currently, if a user cancels an annual add-on subscription (such as Lumo Plus or Meet Professional) partway through the billing year, Proton issues a prorated refund only as account credit, not as a return of funds to the original payment method.

    This policy effectively locks the user's money into the Proton ecosystem, even when they no longer wish to use the service. It forces users to either:

    Keep the subscription active to avoid "losing" the credit, or
    Accept that their

    … more
    2 votes

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19. Pause Functionality

    Post 1: Pause Functionality

    Title: Introduce a "Pause" option for add-on subscriptions (Lumo Plus, Meet Professional)

    Body:

    Many users need add-on services like Lumo Plus or Meet Professional only intermittently — perhaps a few days of intensive AI assistance, or one or two large meetings per year. Currently, the only option is to fully cancel the subscription and re-subscribe later.

    This creates an unnecessary dilemma:

    Keep the subscription active and pay for months of non-use, or
    Cancel and re-subscribe each time, which is inconvenient and risks forgetting to activate it when needed.
    

    A simple "Pause subscription" feature — allowing users to suspend billing for one or more months while preserving their account configuration — would solve this cleanly. Streaming services, gym memberships, and software tools already offer this. It would let users align their spending with their actual usage, building trust rather than relying on inertia.

    This would be a meaningful step toward the kind of transparent, user-respecting billing that distinguishes Proton from the extractive practices of Big Tech.

    Post 1: Pause Functionality

    Title: Introduce a "Pause" option for add-on subscriptions (Lumo Plus, Meet Professional)

    Body:

    Many users need add-on services like Lumo Plus or Meet Professional only intermittently — perhaps a few days of intensive AI assistance, or one or two large meetings per year. Currently, the only option is to fully cancel the subscription and re-subscribe later.

    This creates an unnecessary dilemma:

    Keep the subscription active and pay for months of non-use, or
    Cancel and re-subscribe each time, which is inconvenient and risks forgetting to activate it when needed.
    

    A simple "Pause subscription" feature — allowing users… more

    2 votes

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20. Timestamp

    I would find it helpful to have access to a timestamp for each chat input. Some of my chats go over months and sometimes I would like to know when I input a specific information.

    2 votes

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