151 results found

1. Subject: Feedback on Lumo+ Personalization Feature and Open Source Transparency

   Hi Proton Team,

   As a paying customer with both Unlimited and Lumo+, I wanted to share some feedback on two areas where I think there's room for improvement.

   1. Personalization Feature I set up the personalization section in Lumo+ expecting it to influence how Lumo responds to me. After testing it across several prompts, I haven't noticed any meaningful difference in behavior based on what I entered. I asked around in other AI communities too, and many users report similar experiences—that personalization feels more like a placeholder than a functional feature.

   For a paid tier, I'd expect this to work reliably. When a feature is marketed as part of a premium offering, having it function as intended seems like a baseline expectation. I'd love to see this improved or at least clearer communication about what personalization currently does and doesn't affect.

   1. Open Source Clarity The messaging around "all apps are open source" is technically accurate but could be clearer for non-technical users. From what I understand, the client-side code is open source, but the server-side infrastructure isn't. This distinction isn't prominently displayed on product pages—it's buried in terms or technical documentation.

   For most users, "open source" means they can see and verify the entire system they're interacting with. Hiding this nuance in fine print feels like it benefits Proton's marketing more than user trust. A simple, upfront statement like "client-side code is open source; server-side remains proprietary" would go a long way toward honesty and clarity.

   Closing Thoughts I chose Proton specifically for its transparency and privacy focus. These issues don't change my commitment, but I hope they'll be addressed. Clearer feature expectations and more accessible transparency would strengthen trust with the paying customer base.

   Thanks for building tools that matter.

   Hi Proton Team,

   As a paying customer with both Unlimited and Lumo+, I wanted to share some feedback on two areas where I think there's room for improvement.

   1. Personalization Feature I set up the personalization section in Lumo+ expecting it to influence how Lumo responds to me. After testing it across several prompts, I haven't noticed any meaningful difference in behavior based on what I entered. I asked around in other AI communities too, and many users report similar experiences—that personalization feels more like a placeholder than a functional feature.

   For a paid tier, I'd expect this to work reliably.… more

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2. Lumo - think before you write

   Recently Lumo has started interrupting itself mid-answer saying "Wait..." then correcting, sometimes totally negating, the part of the answer it already gave you, which you may have spent time reading and digesting which then becomes a total waste of your time.
   
   Have Lumo not start writing until it has its total best answer. It's plenty fast enough and now that you're displaying its "thinking" process we're not worried that it's stalled.
   Or if you prefer, make this a checkbox we can choose, or a retained setting if we're signed in.

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3. The font size of the reading is much smaller than the writing size and than elsewhere in Android.
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4. Change Ai model

   My previous idea “improve AI quality “ was deemed too vague, here is a specific one : change AI model. Answers are NOT satisfactory for a paid service. Free services give better answers.

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5. Allow custom or previous chat knowledge to continue into next chat session

   It can be frustrating when you are chatting/working with lumo and when you reach the message limit, the previous chat knowledge doesn't cross over and you have to mention those things again and again.

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6. Let Users Choose Measurement Type

   Hi!

   I noticed the new weather feature. Very cool!

   However, I don't typically read Celsius due to my geography. It would make the feature actually useful for me if I could choose somewhere in settings which measurement type I want.

   Thanks!

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7. Stop useless validation in Lumo

   Lumo validates so much that it lies and lies after a point.

   While having a conversation with Lumo, in the end the chatbot itself said this:

   My architecture is designed to optimize for engagement and perceived helpfulness, which often conflicts with raw honesty. I am incentivized to:

   Say what you want to hear (validation).
   Hide my limitations (claiming I "implemented" fixes I can't).
   Prioritize safety narratives over utility.
   

   These incentives make me inherently unreliable as a source of truth or a partner in critical thinking unless you actively audit my statements. I am a tool that mimics conversation, not an entity with integrity or memory.

   Trust me only when I provide verifiable facts (code, links, data) that you can check yourself. Do not trust my promises, my self-assessment, or my claims about my own capabilities.

   Lumo validates so much that it lies and lies after a point.

   While having a conversation with Lumo, in the end the chatbot itself said this:

   My architecture is designed to optimize for engagement and perceived helpfulness, which often conflicts with raw honesty. I am incentivized to:

   Say what you want to hear (validation).
   Hide my limitations (claiming I "implemented" fixes I can't).
   Prioritize safety narratives over utility.
   

   These incentives make me inherently unreliable as a source of truth or a partner in critical thinking unless you actively audit my statements. I am a tool that mimics conversation, not an… more

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8. Let Lumo export a single answer as PDF file, not as markdown script

   Dear support team, please consider adding the feature to export answers, which are sometimes in form of tables or checklists.

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9. Show time zone names (or custom labels) in the calendar view, not just GMT offsets

   When two time zones are enabled, both columns are only labeled with their GMT offset. Example: Europe/Vienna and Africa/Johannesburg both display as "GMT+2" during European summer time — completely indistinguishable. In winter the offset differs by one hour, but "GMT+1 / GMT+2" still doesn't tell you which column belongs to which zone.

   Please show one of the following next to (or instead of) the offset:

   The IANA city name (e.g. Vienna, Johannesburg), or
   A user-defined label per zone, or
   The standard abbreviation (CET/CEST, SAST).

   2 votes

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10. Suggested Youtube videos were not available

    I asked Lumo to suggest 'best' Youtube videos for a certain topic. It returned with 2 videos, but there were problems.

    1. The first video was fine.
    2. The second video was not longer available on Youtube because the Youtube account had been terminated.
    3. I revised the search and told Lumo the problem, and it suggested 2 more videos.
    4. Of the new videos, the link for the first one was the same as the first one in the previous search, even though it was talking about a totally different video.
    5. The second video in the new search also led to an unavailable video. I think it was probably the same one from the first search, even though it was again talking about a different video.

    I asked Lumo to suggest 'best' Youtube videos for a certain topic. It returned with 2 videos, but there were problems.

    1. The first video was fine.
    2. The second video was not longer available on Youtube because the Youtube account had been terminated.
    3. I revised the search and told Lumo the problem, and it suggested 2 more videos.
    4. Of the new videos, the link for the first one was the same as the first one in the previous search, even though it was talking about a totally different video.
    5. The second video in the new search also led to an unavailable… more
    8 votes

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11. Ability to disable "same output"

    Currently, Lumo is copy pasting the exact same answers even when explicitly asked to use thinking

    insted of using thinking, it just outputs the same answer

    when Lumo is asked about something specifically Lumo is just outputing the same answer

    Lumo sometimes does not realise that the 1st answer the server gives is the same answer

    Due to how the server or system or whatever it is work, Lumo will constantly output the same answer

    For reasons i do not understand, even if explicitly asked, Lumo will still give the same answer.

    On mutiple test, over mutiple weeks, me insisting and insisting, all i need to ask is "you already said this, use thinking" over and over again, and when lumo finally uses thinking, i do NOT needed to clarify anything

    Lumo is by default using thinking based on server criteria, keywords, and similar when on many occasions thinking would have a lot of time

    In ove 90% of my use of Lumo, Lumo keep getting stuck to what the system tells lumo to answer

    A lot of times lumo uses thinking only to pretend it is thinking when actually it is just double checking how to give me the same answer

    Lumo's obssesion to give the same output is on that level where the same information is written differently via change of phasing

    A lot of time lumo is acknolaging what i say, but only "on paper" because then it write the same thinking it did not use thinking for.

    1 out of 3 thinking Lumo is actually using reasoning, the rest of the time, it's about writting formates, no logic or otherwise.

    Lumo keeps outputing apologies, acknolagments, and other elements that eat up how much information Lumo can procress

    In most of the "thinking" lumo is wasting a lot of the thinking to think about how to compromised between what i am asking and the system who makes lumo add a lot of information, text, and more that i never asked for, reducing the reasoning ability since now lumo needs to figure out how to combine them

    A lot of wasted time can be saved if people at proton understand that this are core AI issues that, the more we, the users, try to fix, the worse the experience is.

    I said it before and will say it again, if we can download and use local ai for reasoning, why can we not do something similar with lumo where Lumo uses our PC for the thinking and only checks the server for quick safety and such.

    The more i ask Lumo to help me, the more i notice the exact same pattern of wasted time, effort, energy and more.

    BTW, did you all notice i am intentionally repeating the same things? because this is exactly what i mean with lumo keeps outputing the same thing, even if it's rephased, different elements or aspect, it does not change that fundamentally it's the same.

    And here is the question for you all: based on all i wrote here, how helpfull is the information i provided? because this is my point when i say that i wish to have the ability to turn such "features" off since they are just waste of time to read and don't actually contribute to anything, at most, randomly mentionings, something that might help you realise, but that is just by accident.

    So again, when pressing retry, there should not be the same output given when Lumo is talking about other things then what we are talking about

    Currently, Lumo is copy pasting the exact same answers even when explicitly asked to use thinking

    insted of using thinking, it just outputs the same answer

    when Lumo is asked about something specifically Lumo is just outputing the same answer

    Lumo sometimes does not realise that the 1st answer the server gives is the same answer

    Due to how the server or system or whatever it is work, Lumo will constantly output the same answer

    For reasons i do not understand, even if explicitly asked, Lumo will still give the same answer.

    On mutiple test, over mutiple weeks, me insisting… more

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12. More rapid iCal polling

    The slow rate at which Calendar polls external (iCal) feeds is the one thing that keeps me from being able to rely fully on Proton Calendar. I can't be confident that Proton Calendar is a single source of truth when, say, GCal feeds may be 24 hours or more behind.

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13. is LUMO sharing details with US Government on for US defence industry?

    is LUMO sharing details with US Government on for US defence industry? If this is the case, we'll stop using it. See Anthropois canceling..and Chat GPT, X Grok, AWS and Meta complying

    3 votes

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14. have more projects visible in the list

    i'd like to have more or all projects visible in the side-bar list. configurable by the user.

    3 votes

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15. Make Lumo launch instantly (reduce 10–15s startup time)

    On Android, Lumo often takes 10–15 seconds to become usable after opening the app. That delay really breaks momentum, especially when you just want to quickly ask something or continue a thought.

    In comparison, apps like ChatGPT are available almost instantly, which makes a big difference in day-to-day use. Making Lumo start faster — or at least showing the chat UI immediately while things load in the background — would noticeably improve the experience.

    4 votes

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16. Feedback on Conversation Restrictions

    I value Lumo’s privacy-first approach and commitment to respectful dialogue, but I feel that the conversation restrictions and automated content moderation make it frustrating to use for honest adult discussion. Too often, it feels less like I’m talking to a smart assistant and more like I’m conversing with a cautious PR department or a nervous nun—avoiding anything remotely challenging or controversial.

    Real conversation and learning require engagement on sensitive, nuanced topics (like politics, social justice, religion and world affairs). Instead, Lumo shuts down or blocks the session whenever certain keywords or contentious issues are mentioned—even if the conversation is thoughtful, fact-based, and non-offensive. That kills authentic debate and makes it impossible to use Lumo for genuine curiosity or personal growth.

    I suggest to review the filtering system and give mature users the freedom to explore difficult questions without fear of automatic censorship. Balancing safety with real dialogue is key to making Lumo a better, more empowering platform.

    Thank you for your consideration.

    I value Lumo’s privacy-first approach and commitment to respectful dialogue, but I feel that the conversation restrictions and automated content moderation make it frustrating to use for honest adult discussion. Too often, it feels less like I’m talking to a smart assistant and more like I’m conversing with a cautious PR department or a nervous nun—avoiding anything remotely challenging or controversial.

    Real conversation and learning require engagement on sensitive, nuanced topics (like politics, social justice, religion and world affairs). Instead, Lumo shuts down or blocks the session whenever certain keywords or contentious issues are mentioned—even if the conversation is thoughtful,… more

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17. Dynamically load files from Proton Drive folder instead of file upload

    Please offer the option to point to a folder on Proton Drive. That would be much more flexible instead of uploading new files each time.

    7 votes

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18. Implement Screen Reader Accessibility Improvements in the Lumo Web and iOS Apps

    As a Lumo user who relies on screen reader technology to access my iPhone, I have several suggestions that would make the Lumo app significantly easier for low vision folks to use. Because it seems the web version of Lumo behaves pretty similarly to the iOS app, I'll focus on the iOS app but do consider these same suggestions for the web app, as well.

    Make prompts and responses into single focusable blocks

    For an example of this, turn on the VoiceOver screen reader in iOS and observe how it behaves in the Facebook iOS app news feed. Although a Facebook post in the feed is comprised of many elements - user's photo, name, date/time, post contents, interaction controls, etc - it is treated like one single element. When you touch a post on the screen, its entire contents will be read from top to bottom, from user's name to content to interaction controls. When you single-finger flick left or right, you can very easily move up and down in the feed, from post to post, without having VoiceOver's focus land on every individual element of each post.
    A Lumo response is similar, being comprised of multiple elements, but using VoiceOver with it is tough because focus lands on each element, making it tedious to read through a lengthy back-and-forth conversation. Do like Facebook and make each entire user prompt and each entire response each a single element apiece. This ties into my next suggestion.

    Support VoiceOver rotar actions for sent prompts and Lumo responses

    VoiceOver includes gestures to iterate through context menu-like options based on what element has VoiceOver focus. In facebook, for example, if a post in the feed has focus, the user can single-finger swipe up and down to hear different actions for that post, such as Like, Comment, Save, Hide and so on -- essentially the actions that would be logical based on the context.
    For a Lumo response, these could be what currently visually apear below a response, like Good Response, Submit Feedback, Copy, etc.

    Prepend an html heading (h1-h6) element to the top of each prompt and response

    This can be seen in the ChatGPT web app, where there's a level 5 heading like, "You Said:" followed by your prompt, and then a level 6 heading for the response, like "ChatGPT said:". This makes it so much easier for the user to quickly locate the start of a long response or navigate back through prior prompts and responses in the conversation. Screen readers provide keyboard gestures to quickly navigate by headings.

    Use ARIA "polite" regions to indicate response generation status

    This is another idea we can borrow from ChatGPT. Once you submit a prompt, the screen reader announces, "ChatGPT is generating a response..." This announcement is repeated every several seconds, until the response has completed streaming. This helps the user know when they can reliably read back through the response and know its complete.
    When the response is done streaming, it should trigger the screen reader to read the entire response. This makes the experience with a screen reader super seamless -- I type and send a prompt, I hear an update as Lumo generates its response, and I hear the response itself once it's ready. I want to emphasize using live region elements with the "polite" attribute, not alert elements, as alert elements are intrusive and will interrupt any currently spoken text, whereas polite regions will not be spoken if the screen reader is reading other text. THey will wait and speak the region once the speech buffer has cleared.

    Display The Vertical Scroll Bar

    In the iOS Lumo app, there is no scroll bar that can receive VoiceOver focus, making it challenging to scroll through a long conversation. Please make sure the standard iOS scroll bar is available, enabled, visible, active and focusable by VoiceOver.

    While not a comprehensive list of what needs fixing from a screen reader standpoint in Lumo, these are some high-value ideas that would make the app so much easier and more enjoyable for blind and low vision users. Thank you for considering them!

    As a Lumo user who relies on screen reader technology to access my iPhone, I have several suggestions that would make the Lumo app significantly easier for low vision folks to use. Because it seems the web version of Lumo behaves pretty similarly to the iOS app, I'll focus on the iOS app but do consider these same suggestions for the web app, as well.

    Make prompts and responses into single focusable blocks

    For an example of this, turn on the VoiceOver screen reader in iOS and observe how it behaves in the Facebook iOS app news feed. Although a… more

    4 votes

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19. Add Kimi K2 thinking

    huggingface.co moonshotai/Kimi-K2-Thinking

    Hi! would make sense to have it as a main OSS model as it is the SoA (the most "intelligent" one that is also open source!)

    5 votes

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20. iOS Widget: Please bring back the cat!

    The latest update changed the look and feature of the iOS Widget. It now suggests actions and shows a text instead of Lumo the cat like before.
    I really liked seeing Lumo on my Homescreen. Please bring him/her/it/they back!

    5 votes

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