Skip to content

Accounts & payments

156 results found

  1. Standalone VPN addon

    Make it possible to add just the VPN subscription to a user account as an addon – a separate subscription from the main proton.me a subscription.

    • Users with free accounts who only want VPN would be able to pay just for the VPN and not for additional mail and drive features they do not need.

    • In organisations (or possibly in the future, Families) administrators could add VPN subscriptions only to certain accounts, without the need to switch the entire org/family to a higher subscription tier.

    • Users who only require premium VPN service for shorter periods of time (travellers) would be…

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Share ProtonMail Plan for a family with multiple users

    It would be nice to share my Proton Unlimited plan with my family.

    Personally I don't need 500GB per person or 15 email addresses per person, and paying for those features person with a business account at a higher rate than the unlimited plan just doesn't make sense.

    It would be nice to be able to enable the Multi User feature for an individual plan and allow them to allocate storage amounts and other resources to individual users as well as manage domain addresses. I could see charging a limited additional user fee for the account of $1 per additional…

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Es wäre doch eine tolle Sache wenn ihr 1€ abo anbietet wo man 50mb im Anhang versenden könnte und vielleicht ein 1,5 gb Speicher.

    Es wäre doch eine tolle Sache wenn ihr 1€ abo anbietet wo man 50mb im Anhang versenden könnte und vielleicht ein 1,5 gb Speicher

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Visionary Plan beyond 6 users

    The Visionary Plan should have the option to add more paid users.
    For example I signed up ad few years ago for the Visionary Plan and then I register my custom domain because I’m creating my own company and of course all companies start with a few couple of members. Now that I have used all 6 users I just need 1 or 2 more users and the Proton Support team is just telling me that the Visionary plan is not customizable and upgrading to a Mail Essential will be more expensive that having a Visionary Plan.
    I just want…

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Éditions de facture dans un format valide dans l'union européenne / Invoice editions in a format valid in the European Union

    -- FR --
    Le format actuel des factures, n'est pas acceptable par les logiciels de comptabilité de l'union européenne (et probablement hors aussi). Ne mentionnant même pas la Taxe suisse en vigueur.

    Supporter un nouveau format de factures, valide dans l'union européenne ou au niveau mondial. Avec affichage de la Taxe appliquée et prise en charge du VAT Number.

    -- EN --
    The current format of the invoices, is not acceptable by the accounting software of the European Union (and probably outside too). Not even mentioning the Swiss tax in force.

    Support a new invoice format, valid in the European…

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. refund

    how can i use the credits in protonvpn to get a refund directly to my debit card

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Black Friday

    Bonjour,

    Dans le cadre du black Friday, en novembre 2022, vous proposez une réduction de 40%. Ceci peut-il être envisagé pour ceux qui sont déjà abonnés?

    Cordialement

    Denis Peyrelade

    4 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Merge account.proton.me and account.protonvpn.com

    It is confusing to have two setting screens.
    Please merge them into one.

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Account Suspended -- improvement to the warning message

    Free users who don't know any better may try using more than one account before receiving an Account suspended notice ("This account has been suspended due to a potential policy violation. If you believe this is in error please contact us.")

    After contacting Protonmail support, they then receive the following response: "Unfortunately, our anti-abuse algorithm detected matching accounts that correlated with your own, and in order to protect our interests, we will be unable to assist you in reinstating your account."

    It would be MUCH better to tell your users in both the warning message and your support responses WHY…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Seperate ProtonMail & ProtonVPN usernames

    PROTONMAIL PLUS USER

    I can't believe I have to ask ProtonMail for this!

    Decent VPN companies don't even let you set a username to avoid human error in leaking personal identifiable information, instead, they give you randomized usernames, take Mullvad as an example.

    Instead of going in that direction, ProtonMail does the opposite, but far worse.

    As a PM user, you are stuck with the same username, forever. It's a permanent record. Having the same username forever for e-mail and VPN is a security nightmare.

    Issues:
    1. If you use ProtonVPN, this means you are using ProtonMail too.
    2. Imagine…

    35 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Proton Plus upgrade tier

    Please combine the Mail Plus and VPN Plus tiers to provide a mid-range upgrade level that covers small upgrades for both Mail & VPN, but less extensive than the full Premium option.

    Thank you

    10 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. change name

    We really need the ability to change our username! after purchasing proton vpn i realized anonymity is key and this is hard when user names are linked to other user names an option to change username would be excellent

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Different passwords for mail, vpn, and drive

    If I am to use ProtonMail, ProtonVPN, and ProtonDrive on a number of devices, it seems to me that having all of these secured by a single passphrase is an unacceptable risk. Having the option to secure each of these with a different password would be a significant improvement. Indeed, without this, I think I will be very reluctant to use all of these and rely upon them.

    116 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    19 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. One time payment Storage Upgrade

    One time payment for extra storage without having to pay for a monthly subscription ($100 per 1g - one time payment)

    9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. €1/$1 per month membership - provides 1 pm.me email address

    It would be the ideal membership for those who just wanna support you but don't need any features that are not already in the free account. And I'm sure it would interest lots of people, €5 is a little steep for email when you don't need anything fancy and just appreciate the privacy ; )

    708 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    44 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Minimum 5 GB Free Space for Basic Users. Users from Third World Countries can't afford to buy storage space at such high prices.

    Minimum 5 GB Free Space for Basic Users. Users from Third World Countries can't afford to buy storage space at such high prices.

    12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. A cancel auto renewal option

    Auto renewal is always on and you can’t turn it off. If you try to, it will remove the plan you already have. So I’m screwed

    24 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. how can i merge my old free address with my plus account

    i have an old free address and i purchased the plus which allows me 5 addresses. How can I merge my old address to be one of the 5 addresses

    5 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Add a button somewhere to cancel the account

    I'm trying to cancel my account and I cannot figure out how. It would be a good idea for you to add a button in "Account" so we can cancel our account when needed.

    Please contact me to tell me how to cancel my account.

    8 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Accounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Cardano ADA (₳) cryptocurrency acceptance

    Hello, please incorporate Cardano ₳ as a payment method. Thank you.

    7 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Accounts & payments

Categories

Feedback and Knowledge Base