Accounts & payments
215 results found
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PaysafeCard
Hi Proton Team,
Compliments on your excellent work!
Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/1 vote -
1 vote
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Purchase extra domains
It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.
While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.
1 vote -
Purchase extra storage
It was possible to purchase extra storage before the rebranding. I’d like to see that feature returned across all plans including Visionary. Blocks could be structured something like:
10GB
100GB
250GB
500GB
1TB
10TBLet me buy as many blocks in whatever configuration I choose to meet my own storage requirements.
While I appreciate a lot of effort went into creating the current individual, family, and business plans, and that storage limits have been bumped up from time to time, we all have different requirements. Photo and video files especially are only getting larger and more of them created. Give…
1 vote -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?2 votes -
B2B Invoice – Reverse Charge
Issue B2B invoices without VAT (domestic vs. customer country), applying the reverse charge mechanism.
3 votes -
Proton pay
It would be great if Proton created a payment system similar to Google Pay and Apple Pay. I’m trying to de‑Google myself, but that feature is important to me because of its security benefits.
The downside is the privacy concerns, which is where Proton could truly shine. An alternative payment system from Proton could be used on private ROMs such as Graphene OS.
6 votes -
Payment Plans for Individual Proton Servics (a la carte)
It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it…
3 votes -
Stop locking advertised 1GB of storage behind a 15-day call to action
One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.4 votes -
Allow for an upgrade path in Google Play......
I am stuck after buying a Pass Plus subscription. No upgrade path in Google Play, no way out, no support. Contacted both Proton support and Google support. No help from either ends. Only 2 options are:
1. Wait until my subscription expires NEXT YEAR in September PLUS another 60 day grace period they have to keep themselves linked to you as long as possible. And there's no guarantee they will even unlink themselves after waiting for OVER A YEAR! These are just fairytales.
2. Make a new account and subscribe online and pay full price and lose my current domain.…
3 votes -
Add Recovery Phrase Verification Tool (Without Resetting 2FA)
Description
Currently, ProtonMail users cannot verify whether their stored recovery phrase is correct without initiating an actual 2FA reset process. This creates uncertainty about whether users have properly saved their recovery credentials and could lead to account lockouts if the saved phrase is incorrect.
Feature Request:
Implement a dedicated "Verify Recovery Phrase" option in the security settings that allows users to:
- Input their recovery phrase to confirm it matches the one on file
- Receive immediate confirmation of whether the phrase is correct
- Do this without triggering any actual account recovery or 2FA resetBenefits:
- Peace of…14 votes -
Let users change their Proton account profile picture
Users being able to add a pfp image of their own or whatever pfp they want wether it's 2D or 3D.
6 votes -
Integrate Standard Notes Premium plan with Proton Visionary
Dear Proton Team,
I would like to suggest adding the standard Notes Premium feature to the Proton Visionary plan. Since Proton promotes Visionary as the ultimate subscription giving users the maximum limits and access across all Proton services, it would make sense for Notes Premium to be included as part of that promise.
Currently, Proton Visionary subscribers already receive integrated access to SimpleLogin, which is technically a separate service that Proton has incorporated into its ecosystem. Given this precedent, including Notes Premium—even though it is also a distinct service—would be consistent with the Visionary plan’s positioning as the all-inclusive plan.
…
8 votes -
Make Activity Monitoring Available for Proton Visionary Users
As a Proton Visionary user, I would greatly appreciate having access to the Activity Monitoring feature within this plan. This would allow me to track how my account is being used, see important changes that have been made, and respond quickly if any unwanted activities occur.
Including this feature in Visionary would be a valuable addition, since the plan promises the maximum limits and features available. Currently, users who rely on Activity Monitoring have to switch to a professional-tier plan—despite it offering fewer overall benefits compared to Visionary—just to get this single function.
By integrating Activity Monitoring into Visionary, advanced…
3 votes -
Greater Clarity
I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems…
4 votes -
Visionary + Business Suite Plan
I would like a combination of the Visunar plan and the business plan.
A subscription where you can manage both features.
I would consider it worth €150 a month for 10 users + 1 VPN IP server.
The API key should be easier to manage.
You should be able to delete the IP monitoring logs yourself.
The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.I would like to test the beta features.
3 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
3 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
4 votes -
Multiple Account Registration
Currently, we are unable to register multiple accounts or change payment accounts. Please implement a specification change.
3 votes -
I want to add VPN to my Mail Plus account and take advantage of the end of summer sale
The end of summer sale is tempting but I already have products from other providers so I don't need the whole Unlimited offering. Besides which, after a year the price would escalate and I couldn't justify the expense. I want to add VPN to my existing Mail Plus account, preferably via the end of summer discount, but I can't find a way to do this. Why can't I have Mail Plus plus VPN? (I previously posted this on Reddit but I'm unable to view Proton's response for some reason)
4 votes
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