Accounts & payments
296 results found
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Option in Lumo 2.0 Plus to buy extra token
Hi Lumonai Team,
Your paid plan covers 90% of my needs, but I often need to analyze hundreds of PDFs at once. Could you add a larger context window and the option to buy extra token credits when needed (similar to Eustella AI Pro)? So I can use your paid plan also for the few large analysis I need to do, paying an extra only when needed1 vote -
Scheduled Account-Wide Login Restrictions (All Proton Services)
My Idea
I'd like the ability to choose specific hours when my Proton Mail and all the others Proton apps as well cannot accept new logins.
Example:
Set account to close from 8 PM to 7 AM daily
No one (including myself) can log in during this window
Automatically reopens at 7 AM
Why This MattersWhen I'm sleeping, I don't want to worry about someone getting into my account if credentials are compromised or if there's physical access to a device. This would add a temporal security layer beyond password and 2FA.
Key Requirements
Flexible time windows — Choose…
1 vote -
Security concern regarding the shared session between Proton Pass and Proton Mail.
Hello,
I would like to report a behavior that I find inconsistent and potentially problematic from a security perspective.
I use the Proton Pass extension in Chrome. When I initially signed in, I entered the main password for my Proton account. I then configured a PIN to lock Proton Pass, with an automatic locking delay of two minutes.
Once Proton Pass is locked, the PIN is correctly required to access the vault. However, when I open Proton Mail in the same browser, my mailbox opens immediately, without asking for either my main password or the Proton Pass PIN.
It therefore…
1 vote -
1 vote
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Require password & 2FA to disable sentinel
Currently, Proton Sentinel can be enabled/disabled just from a click from Proton Pass (i didnt check if on the Proton Mail settings and the bar on the right if it did ask or not), without typing a password.
For security reasons, the activation or deactivation of Proton Sentinel should ask for password and 2FA
1 vote -
super plan
Subject: Feature Request: An Ultimate Plan (With a Lifetime Option!) ♾️Hi Proton Team! 💜I am a huge fan of the Proton ecosystem and the incredible, privacy-first privacy features you keep rolling out.I have a feature request regarding your subscription models. I would absolutely love to see an Ultimate / All-Inclusive Plan that gives access to every single tool and feature Proton offers, without any exceptions.To make it perfect, it would be amazing to have three payment tiers for it:Monthly billing for flexibility.Annual billing for a steady discount.Lifetime (One-Time Payment) option for long-term supporters who want to invest heavily in the…
1 vote -
Exclude Proton Pass From Account Suspension
As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
I want to still have access to Proton Pass
So that I am not locked out of non-proton servicesWe understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to…
2 votes -
Be able to add Meet only, since I already paid for Mail.
I want to subscribe to Meet but it comes with Mail, that I already have. Seems to double the price.
1 vote -
Slight modification to higher tier paid plans
For the Proton Duo and Proton Unlimited plan I suggest more chat history in lumo(I would suggest like from 2-3 months to a year) and slightly more usage, not anything crazy, but just something to differentiate them from lower tier plans
2 votes -
Secure Storage for Certification Documents
I use Proton services to keep important documents secure. Has anyone created a good folder structure for storing professional certification records like CMA exam registrations, payment receipts, certificates, and study notes?
I'd love to know how others keep everything organized.
1 vote -
Provide real robust admin capabilities for Duo and Family plans
Currently Family and Duo plans primarily function as a consolidated billing method rather than providing robust group administration.
When compared to other providers, these plans lack true administrative capabilities. It would be beneficial to for example have the ability to:
- Add custom domains and create users directly within the plan, rather than relying on inviting existing Proton users first then assigning them alias for the customer domain.
- Manage users up to the plan limit directly through the admin dashboard; avoid problems with anti-abuse algorithms where you are forced to first create free proton plan users and invite them.
- Perform basic…
2 votes -
Offer Proton Duo & Family account via Regional pricing in Mobile stores
As the title says, Currently only plans for a single user per product or Unlimited is provided. Please expand it to Duo and Family accounts too for Regional pricing in App Store & Google Play store.
1 vote -
Account Lockout & Deletion Policy
The logic is straightforward: if 20 or more consecutive failed login attempts are detected on an account, the system automatically locks it as a security measure. Once locked, the legitimate account owner must complete an identity verification step — such as confirming via email, phone, or a backup authentication method — in order to regain access and unlock their account.
If the account remains locked and the owner fails to verify within a configurable inactivity window (defaulting to 3 months, but adjustable by the user up to 8 months or more), the account enters a deletion process — not an…2 votes -
Feature Request: Prorated Subscription Upgrades
"I would like to suggest a feature that allows upgrading an existing subscription to a higher tier with prorated pricing. Having to pay the full price of the new tier without receiving any credit for the active subscription makes upgrading unappealing. Upgrading to a premium tier should be an attractive option for the customer."
1 vote -
Filter inbox by identity.
I have ten email addresses on a single account, and the inbox is missing a feature that would allow me to view only the incoming mail for a specific identity. Please create a new filter for users with multiple addresses.
2 votes -
Nfc
Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.
Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique,…
2 votes -
Stop Spam and Bad Actors by Separating Username from Email and Aliases
As Proton user,
I want my username to be completely separate from my email address and aliases
So that bad actors and others that attempt to email any proton domain containing my username will automatically get a 500 5.1.1 Address does not exist and that bad actors who use a list of email addresses to get into my proton account won't be able to because the email addresses they have have nothing to do with my usernameThis will solve two problems. So in future when you sign up for proton you first create a username, thereafter you can register…
3 votes -
Dedicated Account Management Link and/or App
Dedicated Account Management Link and/or App
As a proton user,
I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.*this will save a lot of time when needing to make security and other related changes.
2 votes -
Account Recovery Option Obfuscation (Decoy Interface)
Account Recovery Option Obfuscation (Decoy Interface)
As a Proton user with hardened recovery settings,
I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.Acceptance Criteria (AC)
AC 1: Standardized Interface Response
When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.AC 2: Blind Failure for Fake Options
If…3 votes -
Multi-Generational Family Plan
Heading: Multi-Generational Family Plan Scaling
Multi-Generational Family Plan
As a Proton Family Plan Organizer,
I want to expand my plan's capacity beyond the default 6-user limit to include extended family members (such as aging parents),
So that I can secure their digital privacy and manage their accounts for them under a single, unified subscription.7 votes
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