Accounts & payments
238 results found
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Allow password reset without losing all data
Allow users to configure if they want data to be encrypted in case of a password reset.
My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.
So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.
1 vote -
Reply from Simple Login Alias
Reply from Simple Login Alias
If an email is received via forwarding from a simple login alias, I want the ability to reply to the sender through the proton email web client without leaking my proton email address. Currently, email replies originate from my proton email. Emails received from a simple login forwarding alias should default to the simple login alias in the 'Sent From' field if I reply to the email.1 vote -
easier access to my account management
I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
Tried a random app to see if I can access my account, selected calendar but it was the…1 vote -
Build Your Own Plan (BYOP)
I feel kind of stuck right now with my decision to switch to Proton VPN, but I already pay for Proton Mail and can’t justify Proton Unlimited. I already have the Lifetime plan for Proton Pass, so I don’t want to pay for it again. I don’t really want cloud storage either, because I’d rather have all my files stored locally. I just want to pay for email and VPN, hopefully with a bundle discount that would justify the switch, as $29/year for my current VPN is hard to beat.
1 vote -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...2 votes -
Take Advantage of Bitwarden Increasing Prices to Provide a Pass Plus Combo
I'm a Proton Mail Plus user. I currently use Bitwarden Premium as my password manager. I recently got an email from Bitwarden informing me that they are going to double their price. My subscription there renews in March, so I thought this would be the best time to switch to Proton Pass. However, the features I need are only available on the Pass Plus plan.
What did I try? To subscribe to Pass Plus in addition to my current Mail Plus plan. But it isn't allowed! It's either one Plus subscription OR the Unlimited plan.
The Unlimited plan would be…
2 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
2 votes -
App-based MFA
I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.
3 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
2 votes -
Wero Wallet as payment method
I really don't want to support US companies anymore. I don't want to pay with Google, Visa, Mastercard, etc.
I also don't want to pay with cash or Bitcoin because of convinience.
Please let us pay using Wero Wallet.7 votes -
Being able to change/replace the EXTERNAL default mail adress.
Right now it's basically impossible to properly change / replace the primary external (non-Proton) recovery/login email address — please make it feasible.
As of early 2026, changing the primary external email (the non-Proton address used for account recovery + alternative login) it's impossible. You have to create a new account with a new "external adress" and transfer the data from the old account. Attempt a risky manual deletion → potential lockout stress if anything goes wrong during the transition.
Actually, the core issue isn't the technical difficulty of changing the primary external (non-Proton) recovery/login email — it's the fact that…
7 votes -
Advanced Protection (phishing-resistant MFA)
Implement something similar to Google Advanced Protection or Apple iCloud (phishing-resistant MFA) - e.g. disable all non-phishing resistant (weak) factors when at least two of FIDO2/U2F keys or passkeys are added.
Russian and Belarusian APT groups have been conducting targeted phishing operations to compromise Proton accounts for years. Through sophisticated social engineering tactics, these threat actors trick victims into revealing SMS and TOTP codes enabling unauthorized access to their accounts or accounts takeover. Example:
https://citizenlab.ca/2024/08/sophisticated-phishing-targets-russias-perceived-enemies-around-the-globe/For high-risk individuals such as journalists, activists, and politicians, an account takeover can have extreme consequences, including imprisonment or torture. Training and awareness do reduce…
21 votes -
Setup for catch-all and wildcard aliases with SL & PP
I would like to request support for Fastmail/Migadu-style catch-all aliases in Proton/SimpleLogin, where any email sent to
*@*.example.com—including all subdomains of a custom domain—is automatically delivered to my main mailbox (e.g., example@example.com). This would allow users to receive emails sent to any subdomain without manually creating aliases, simplifying email management while keeping full control over a custom domain.4 votes -
Allow adding payment methods for users with Apple subscriptions
Issue:
Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.
I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…
4 votes -
Feature Request: FIDO2 only authentication on new devices
Summary
Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.Problem / Current Behavior
In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.Desired Behavior (What should change)
Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”When enabled
• FIDO2 is required when signing in from a new/untrusted device.
• OTP fallback is not offered in that same new/untrusted…9 votes -
Family Plan - Slider selectable options for greater storage and user flexibility choices
Overall Family plan issue:
I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to…
8 votes -
ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.
Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.
Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.
Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit…
2 votes -
Add support of hadware based recovery
Add support of using hardware tokens (such as yubico) as account recovery method.
It is far more secure than sms or recovery email and far more convenient that recovery phrase
16 votes -
Monero as a direct payment option
Proton should support Monero payments for all services, in particular email and VPN.
At present, Proton does not accept Monero payments directly, but rather refer to some 3rd party option.
This proposal is specifically regarding Proton accepting Monero payments directly, similar to how they currently do for Bitcoin.
4 votes -
Onetime payment for lifetime Proton Unlimited
There is some things I see that I would never use in the Mail plus/proton pass plan, but I really would like to just pay once. I like the idea of having a 50-99year "unlimited/lifetime" since once I'm gone you can either forward the logins to a designated person I say and give them 90 days to download the archive, or just shred/delete everything once I leave the earth.
I despise monthly payments. Its the principal of it and the fact some cars have DLC for things already built into the car is crazy. Let me bite the bullet, and…
8 votes
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