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Accounts & payments

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  1. Lowest Cost Family Plan

    Guys - I would love to purchase and support Proton, but the pricing needs to be changed up. I'm not sure where y'all are at, but not all Americans are rich. My wife and I are both teachers. We keep all our important stuff in ProtonMail for security, but we have access to M365 and Google for free, and practically no limit on space or features.

    I would pay for Proton Mail - just because. If I could get everything for my family for something like $99 a year, I would do it. I think you would have a ton…

    3 votes

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    0 comments  ·  Plans  ·  Admin →
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  2. Satispay payment option

    In this time where Visa and mastercard want choose that the user can buy i propose to integrate all local payment options

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  3. Enable payments to be taken from a backup payment source

    Currently, you can add additional credit/debit cards and paypal, but the payment will only be taken from the default payment option.

    2 votes

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    1 comment  ·  Payments  ·  Admin →
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  4. Enable adding new payment credit/debit cards in apps

    Currently when attempting to add new credit/debit cards, the process will fail if you are using the apps, but it will work if you sign in to the web portion of proton mail for instance. Enable the same functionality in the web apps, like proton mail.

    2 votes

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    0 comments  ·  Payments  ·  Admin →
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  5. Allow users to configure an email to be sent along with granted emergency access

    It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.

    2 votes

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    0 comments  ·  Accounts  ·  Admin →
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  6. Make Visionary Plan Visible on All Proton Services Webpages

    I don't think it makes sense that the visionary plan can only be seen on the wallet webpage. Why isn't proton visionary visible when you look at the plans for every of the Proton services? I didn't even know there was a visionary plan until I joined the discord and I could see the role, but when I went through the Proton website I couldn't find it until someone sent me a link which showed me it can only be found on the wallet plans webpage, which doesn't make sense to me.

    5 votes

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    1 comment  ·  Plans  ·  Admin →
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  7. Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access

    First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?

    Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.

    In practical terms, both a recovery phrase and a written-down master password + TOTP seed…

    4 votes

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    2 comments  ·  Accounts  ·  Admin →
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  8. Allow us to create other accounts with custom domains we already have tied to existing accounts

    Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to…

    5 votes

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    0 comments  ·  Accounts  ·  Admin →
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  9. Lumo Plus subscription should be completely independent from existing Proton subscription

    Make it possible to subscribe to Lumo Plus independently from an ongoing Unlimited/Duo/Family subscription. As it is, I cannot subscribe to Lumo Plus for one month while keeping my ongoing 24-months subscription. The only option is to convert my 24 months subscription to a 12 months subscription and add a 12 months Lumo Plus subscription. That is not what I want, so I will not try Lumo Plus for the time being.

    10 votes

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    0 comments  ·  Plans  ·  Admin →
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  10. Create a cheaper Unlimited Lite Plan

    12.99€ is a lot of money for a lot of people, but the Free plan might not be enough, so I’d really like to have a Unlimited lite plan that’s cheaper with less features

    Maybe only 100gb of cloud
    10 Calenders
    100 Simplelogin aliases
    5 VPN Users
    5 Emails
    That maybe priced at 7.99€ a month or 84€ per Year

    To make the switch from data stealing companies easier and cheaper for a lot of people who might not be able to pay 12.99 a month/ 120€ per Year or aren’t from a first world county where it can be…

    5 votes

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  11. Storage: 1 GB is not enough on the free plan, but as a pensioner I cannot afford expensive plans.

    I would be happy for you to automatically delete all emails above my 1GB limit, so that is when my storage starts to fill up.

    Can you do this? Keep my stored emails just below 1GB?

    I would like to stay with Proton, otherwise I have to go back to Gmail.

    6 votes

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    3 comments  ·  Payments  ·  Admin →
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  12. Create an easy way to backup and delete emails from certain dates to save storage space

    In the global cost of living crisis we need more help from companies trying to do good. many of us just can't afford to continually upgrade packages from storage getting filled up. At the same time, we don't want to be using unnecessary resources putting pressure on Proton. There already exists a backup/export process but it's not particularly user friendly and as far as I can tell there's no options, it's either all or nothing. I have 17.5GB of emails, I really don't need all of them saved, but there's no apparent way to just say sort emails over 3…

    5 votes

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    0 comments  ·  Payments  ·  Admin →
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  13. Lifetime Mail Plus

    I really like the Pass Plus lifetime plan, because I can rely on all my aliases being active forever.
    I am interested in the Mail Plus subscription, because of extra addresses and unlimited folders/tags, but it makes me uncomfortable knowing my important extra addresses would stop working if my subscription gets canceled.
    It is understandable that lifetime plans are not profitable in the long term, but the perks of Mail Plus and Pass Plus are not as expensive as providing VPN or cloud storage and Proton already added a Pass lifetime option.
    Another user shared the idea to buy lifetime…

    5 votes

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    0 comments  ·  Plans  ·  Admin →
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  14. Account recovery with timelock (relative or absolute)

    Allow to decide whether the recovery phrase can be used at any time or only after a certain period (relative or absolute). For example:
    - allow to recover the account with the recovery phrase after X months of inactivity;
    - allow to recover the account with the recovery phrase after timestamp X.

    3 votes

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    0 comments  ·  Accounts  ·  Admin →
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  15. Advanced Security and Management Settings for Proton Accounts

    To provide a more secure and efficient experience for Proton account users, we recommend adding the following advanced security and management features to account.proton.me. These features will help users manage their accounts more effectively and increase their security.

    Recommended Features

    1. Advanced Security Controls

    • Biometric Authentication: Provides access to your account using facial recognition or fingerprint instead of a password.
    • Secure Session Management: View active sessions and log out remotely when necessary.

    2. Account Management Settings

    • Account Activity Report: Provides detailed reports on recent logins, changes, and potential security alerts.
    • Multiple Account Management: Manage multiple Proton…
    7 votes

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    1 comment  ·  Accounts  ·  Admin →
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  16. Idea Proposal: Custom Domain as Default Address in ProtonMail

    Problem:
    Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
    While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
    This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.

    3 votes

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    0 comments  ·  Accounts  ·  Admin →
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  17. Create new Account/user from within duo settings

    I have 2 businesses running from within 1 duo account which I need to separate into 2 separate accounts from within duo admin, I want to drag and drop the addresses from the main account into the new user account to separate my businesses, this is Critical!
    I cannot delete the addresses and reclaim them under a new account because not only is there a limit to delete 1 per year, but also my business domains are already setup for both businesses under 1 account, I want and need to separate them like separate entities from within the duo admin.

    4 votes

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    0 comments  ·  Accounts  ·  Admin →
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  18. Dark Mode for this forum

    Make this forum dark mode. Seriously, my eyes hurt reading this.

    37 votes

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    3 comments  ·  Accounts  ·  Admin →
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  19. Add Twint please

    As a Swiss Company i really expected that i could pay with Twint.

    3 votes

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    1 comment  ·  Payments  ·  Admin →
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  20. Storage breakdown by service usage

    Display a breakdown of the storage space which each of the services is using, currently the system only shows the "total" space available but there is no way to know specifically how much of it is being used by email, which on a free tier has specific storage limitations (1 GB if additional tasks done).

    This is important if a user is moving from a paid tier to the free one for example to ensure they remain within storage limits.

    14 votes

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    1 comment  ·  Accounts  ·  Admin →
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