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How can we improve our accounts settings, payments or plans?

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121 results found

  1. Unusual login notifications

    If somebody attempts to login to my account from an unusual location, I'd like to receive an email to a couple of email addresses: 1 my proton email; 2 an alternate email (e.g, gmail). Another alternative is receiving an SMS.

    22 votes
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    1 comment  ·  Accounts  ·  Admin →
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  2. Forgotten password options vulnerability

    I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.

    Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.

    All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password

    This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about…

    18 votes
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    0 comments  ·  Accounts  ·  Admin →
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  3. الدفع بواسطةمحفظةالبريد Mail Wallet Payment option

    يتم انشاء محفظةخاصةبلبريد الالكتروني وبموجبها يستطيع العظو ان يستقبل المدفوعات وكذالد يستطيع الدفع بموجب المحفظة

    0 votes
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    0 comments  ·  Payments  ·  Admin →
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  4. Purchase multiple plans under 1 account

    I currently have a Proton Business plan with x users. However, not all users require all the features that come with Proton business, and I would like to purchase a Mail Essentials plan. I cannot do this for some reason.

    I would like the ability to purchase different tiers of plans under the same account.

    39 votes
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    0 comments  ·  Plans  ·  Admin →
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  5. Pay monthly with Crypto for existing plans

    Add a crypto direct payment options and allow it of monthly payments and existing plans

    3 votes
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  6. Reduce the power of family plan admin

    If the access of the admin account of a proton family group is known to the attacker he could switch all email adresses to himself and abuse them. Try to login to amazon accounts or similar and resets passwords there too. The feature to control all emails in the group is to dangerous. Could you please optionally remove this.

    7 votes
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    1 comment  ·  Accounts  ·  Admin →
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  7. Mail Plus plan with shared domain

    Sharing a domain among several people is now very expensive.

    The Mail Plus plan is more than enough for most people, but sharing a domain is not possible with it. The cheapest plan for sharing a domain is Mail Essentials which is almost double the price of Mail Plus. That is a lot.

    I suggest adding one of these options:
    1. Add domain sharing to Mail Plus
    2. Make an affordable "bare essentials" family plan
    3. Add domain sharing as a paid add-on feature

    31 votes
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    3 comments  ·  Plans  ·  Admin →
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  8. customer benefit for existing clients

    there should be a plan for existing clients...for example you pay the full price year 1....year 2 5% discount....year 3 another 3% discount in addition to the 5% of the year 2 ...

    55 votes
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    2 comments  ·  Plans  ·  Admin →
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  9. Payment methods in Iran

    Please find an easy way to make payments in Iran

    3 votes
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    0 comments  ·  Payments  ·  Admin →
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  10. Synthetic Card creation (Privacy.com)

    Integrating protected cards with Privacy.com or equivalent service would be great to see :).

    173 votes
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    7 comments  ·  Payments  ·  Admin →
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  11. ACCEPT MONERO

    How a privacy based vpn doesn't accept privacy based cryptocurrency still in 2023?

    28 votes
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  12. Allow Purchasable Permanent Options

    I've brought this suggestion up before I knew about this feedback forum. I think allowing free users the ability to purchase permanent options such as additional storage at 1GB increments and additional calendars would be great for those looking to add more features without upgrading and potentially losing the "bonus" space when you downgrade.

    I am grateful that there was a recent upgrade from 1 calendar to 3 for free users, but I think an additional permanent purchase option would be helpful to both the customer and business sides of Proton.

    2 votes
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    1 comment  ·  Accounts  ·  Admin →
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  13. Direcionamento.

    Disponibilize nos sites de busca a página (HTTPS) para a inserção do código de alteração de senha.

    1 vote
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  14. New payment methods for Brazilians

    Perform the integration of a Brazilian payment system to facilitate payment and not require an international credit card, they could use, for example, the payment gateway of the companies Cielo, Rede, Stone, GetNet, Mercado Pago, in addition to PIX (cash payment, has instant confirmation in less than 10 seconds) and Boleto (confirmation within 3 days).
    I open this suggestion because I recently had my account suspended for a few days due to difficulties in making my payment with cards issued in Brazil (National and International debit and credit) and I also faced difficulties when trying to pay with PayPal, for…

    7 votes
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    0 comments  ·  Payments  ·  Admin →
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  15. log out from all device / more.

    So, there is somebody accessing my account, i cant log it out from his/her device, so add this fiture to make it more ezy to control

    6 votes
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  16. There could be more cryptocurrency options

    Users can already pay by Bitcoin. However Bitcoin isn't the most private nor cheapest cryptocurrency to use. I suggest Proton paid plans could be paid with other cryptocurrencies such as Monero, Litecoin, Etherium and Bitcoin Cash.

    41 votes
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    7 comments  ·  Payments  ·  Admin →
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  17. Add 3 additional custom domains for EACH family member on family plan

    The Family Plan looks like it will become a good option for many in the future, especially once Pass Vault sharing is integrated.

    However, the big glaring omission is that the custom domains do not go up for family plans.

    Each of my family has their own unique domain, and I want to be able to capture that so they can retain their own unique email domains...

    Each member should get an additional 3 custom domains options just like the primary account.

    All of the other metrics go up with a family plan except for the custom domains, so this…

    9 votes
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    0 comments  ·  Accounts  ·  Admin →
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  18. Long Plans

    You should offer Life Long Plans

    59 votes
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    2 comments  ·  Accounts  ·  Admin →
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  19. 4 X Payement

    Offer payment in 3X/4X, in particular via paypal

    7 votes
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  20. Large family plan

    Hi,

    I currently administer a domain for my extended family (50 members) and we are on the free services from google and have enjoyed their services for 15 years+.
    I would really like to switch to Proton, but find no plan that fits.
    I would love to see a plan for "Large Families", that could go up to 50 members and i believe it could still be done within the 3TB of space in the current family plan.
    If it could be done at the same price as well, it would be great, as USD19 per month is still quite…

    5 votes
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    0 comments  ·  Plans  ·  Admin →
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