Accounts & payments
259 results found
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Less granularity of features / too many upsell cards
Been using Proton Plus for a while now. It's a great service. I also pay for Simplelogin Premium subscription.
With that said, Mail Plus does not feel like it's a premium (or even a paid) service because literally every time I go to access settings, there are upsell cards for Unlimited being 'Recommended' - along with the permanent 'Get Unlimited' on my mailbox screen
As a paying customer, I don't think it is reasonable to be constantly badgered to pay more.
Related to this, you're too stingy with Mail Plus. Recently I:
1) Wanted to give ProtonVPN a proper test…
1 vote -
Secuirty 2nd authentication with Email I serisouly advice a security code to the phone each time someone logs in i dont feel safe with email
I just been hacked on facebook and hotmail and it was basically due to email and data breaches i securtiy think 2nd authentication login in each time with email is a safer approach as once they are in your email they can take your person idea info accounts bank accounts everything.
1 vote -
Support for Peppol invoicing
Peppol is a digital way to send invoices. No e-mailing and manual import into account software. Peppol does it all for you.
2 votes -
Always restyle the graphic design look with more themes and colors at a nice price
I would collect into the same preset protonmail applet, eventually paying few coins more to activate 1 or 2 or all the usefull proton tools available and already originally implemented if needed. The price could be better too with a 10 years unilimited plan with relative updates of course at around 490€/10 years, or 990€ for life or 25 years. Price locked till the end of the paid time of the plan.
I would open the functions in a new operative page, with all the tools at hand, easy to check or work with. Whoever collaborates with good ideas will…1 vote -
share payment between users
I don't know if this is against the rules, maybe there could be some budget plan that you can split payment with other users ?
4 votes -
Pay per GB
Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.
Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.
The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user…
33 votes -
Accept Discover credit card as payment
This is not a way out there idea. Please accept Discover credit card so we(I) do not have to get another credit card to pay my subscription. Yes, there will always be that new way to pay(Paypal->Venmo->Crypto?) but this is just basic, get away from just 2 credit card players(Visa & Mastercard).
2 votes -
A La Carte As You Go
Paying customers start with a Basic Plan, and as their needs grow, they can add items; i.e., Storage (100 GB, 200 GB... 500 GB, etc...), more VPN connections, more high-speed VPN connections, etc...
One click, and it is done instantly.
2 votes -
Ability to save preferred app choice on login menu
Hello!
Earlier this year, I noticed that after entering my account name and password on the login page, instead of going directly to my email, I've been directed to a page where I can choose which Proton app I want to use (email, calendar, etc.). I love that Protonmail is creating more features with security as their cornerstone; however, I use email 95%+ of the time, and it would be nice if I could check a box to select my preferred app so I don't have to visit the app menu every time I login.
Thanks for considering my suggestion!
2 votes -
Cheaper accounts for low end users.
It is good to see Proton Duo, but it is too much and way too expensive for our needs.
We are a retired couple with little use for large amounts of data storage, mainly used for financial and legal matters, and maybe a couple of email addresses.
An account for two with maybe 100Gb (or less) of storage and a couple of email addresses each. Basic calender needs, VPN, basic Password manager (a bit up from the free version?)
9 votes -
Ability to modify billing dates
I want to have the option of changing the billing dates for future renewals: e.g. changing a biannual renewal from the 17th of August to the 1st of August. I have contacted Proton about this and it is not currently available nor in development.
11 votes -
Proton Quattro (4 accounts) plan
After Proton Family (max 6) and Proton Duo (max 2), I hope Proton can add a new subscription for up to 4 accounts.
3 votes -
currency
Hello Proton Team and Community,
I have a suggestion that I believe would greatly benefit Proton's global user base: expanding the accepted currencies for payments beyond EUR, CHF, and USD. Proton has a growing international community, and allowing payments in additional local currencies would make it more convenient for users across the globe.Benefits of this expansion could include:
Reduced Currency Conversion Fees: Many users face additional fees when converting their local currency to one of the three currently accepted currencies. By supporting more local currencies, Proton could help users avoid these extra costs.
Enhanced Accessibility: Making it easier for…12 votes -
admin takeover additional precautions
When an account has more than one admin, allow the primary admin to set an additional security precaution or set the second/third/etc... admin to secondary/third/etc... admin, such as an additional password, or 2FA code. This would protect the original account holder, incase the second/third/etc... admin tries to take over the account of the original account holder.
2 votes -
Accept payments in SEK (Swedish Crown).
I would like you to be able to accept more currencies for the payments. Swedish crowns (SEK) would be better for me for having the exact monthly amount every month. I am sure other countries with different currencies would appreciate that too for the same reason.
1 vote -
Freezing an account after payment is used up or after initiating a freeze by the account owner
Please freeze an account for e.g. two years after a the payment is used up. In case of the death of the owner, family members (who had been authorized by the owner during her or his lifetime) should have enough time to take over the account.
Generally, there should be a process to allow authorized people to take over accounts of users who are not able to control their account anymore.
This also could be a feature e.g. for journalists who lose control over their accounts. The freezing also could be triggered by a "password" defined by the account owner…
1 vote -
希望能支持微信或支付宝来支付
希望能支持微信或者支付宝来支付,这样能方便中国用户。
1 vote -
Add visionary plan
Instead of visionary being available from time to time, make it available at any time.
3 votes -
Realistic family plan like 100GB storage instead of 3 TB
Look at Google Family Plans.
It starts from 100 GB.
https://one.google.com/plans
I assume pricing would also decrease for 100 GB plan, 200 GB plan as it's relatively smaller than 3 TB.2 votes -
SWITCHING OUT PAYMENT CARDS?
So my bank replaced my card, as they regularly do, but I can find NO place at all within the proton website to CHANGE my card. It's asking me to make a payment for my renewal, which I can't do because the card on file is no longer a valid card. It's 2024 and I can't CHANGE the card on file?
6 votes
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