Accounts & payments
261 results found
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Reactivate an account that had been deactivated due to inactivity
I signed up for ProtonMail a while ago, but I never got around to using it. Now I want to use that email address for a subscription account. How can I reactivate it?
1 vote -
Where to hire Proton Consultants?
We need to find one or two Proton Consultants for an ERP project that we're directing in Europe. We usually use Upwork to find international experise for our projects, but it would be great if we (as a Proton business customer) could just hire someone from here!
1 vote -
Option to check Security Phrase
Right now we can only generate new Recovery Phrase.
It would be very helpful to have an option to check the Recovery Phrase.This way we will be able to check if the noted phrase is saved correctly, and we can also check the phrase from time to time without having to reset it and backup it again.
3 votes -
REEMBOLSO COMPLETO
Solicito por completo o reembolso de plano VPN plus pois não gostei da qualidade do serviço em jogos.
E não estou encontrando a pagina de suporte no site de PROTON.
1 vote -
1 vote
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Be able to hide user name and email from ios/android app
Be able to hide user name and email from ios/android app
1 vote -
Forcing 2FA when signning up for email
Forcing 2FA when signing up and to make phone as 2FA ro get code to sign in or to prompt in with mobile not only 2FA authenticator.
1 vote -
Recover email by two methods
If some get access to my recovery email ,he will be able easily to change the password, please make the email recovery with two or 3 methods ..for example( recovery email+Phone recovery)or (phone recovery +Seed phrase)and for security if the network changed ask for the three options
2 votes -
signed-in reset
Update the IOS ProtonMail App to include the signed-in reset option, that's available on the Android and Web apps. This will allow full recovery for a authenticated user who has access to their ProtonMail App, but has forgotten/lost their password and hasn't setup any recovery methods. Particularly useful for new inexperienced users. This will also help recovery of data from the same account, held in other Proton Apps, e.g. Drive, Pass, etc.
1 vote -
payment by bank transfer
Dear proton team
I would have been a paying member from the beginning of your great service, if a one time payment would have been possible by bank transfer to a Swedish or other European bank account.
Greetings, Bertil
2 votes -
Allow disabling recovery phrase nag messages
Allow a user to permanently dismiss the recovery phrase nag messages.
The web interface keeps bothering me to set a recovery phrase but I do not want to set one because I am already using a password manager to store my password. I do not see any benefit of having a recovery phrase because any circumstance that would cause me to lose my password would also cause me to lose the recovery phrase.
4 votes -
Avertir un mois avant le prélèvement de l'abonnement
J'ai choisi un abonnement sur 2 ans et il m'arrive systématiquement d'oublier que celui-ci arrive à expiration. Résultat, je suis prélevée d'une somme conséquente sans avoir pu prendre mes dispositions ni organiser mes dépenses. Il serait hautement souhaitable que vous préveniez du prochain prélèvement suffisamment à l'avance, un mois par exemple. Je ne comprends pas que cela ne soit pas prévu depuis le départ.
7 votes -
Add FIDO2 Support (Not U2F)
I see lots of requests about FIDO2, but there appears to be some confusion between FIDO/U2F and FIDO2.
Implementing true passwordless FIDO2 support for ProtonPass would greatly enhance its appeal. Ideally, this feature should be consistent across the entire Proton ecosystem.
With the general availability of mobile OTP, why even bother buying a physical security key if FIDO2 isn't going to be supported?
7 votes -
Make it so people can pay with google play if they have a overdue payment
I would like a overdue payment Google play pay
3 votes -
Account app for Android and IPhone People
With Proton having an account app for all account settings related to billing, it is designed for Android and iPhone users who are using tablets, as well as Windows and Mac users, similar to the growing number of people with Chromebooks these days.
1 vote -
Extended notice periods for invoices during holidays.
My 24-month subscription was discontinued with only 10 days notice, it might be a good idea to wait a bit longer before canceling subscriptions, especially during the end-of-year holidays.
9 votes -
passwort name
Name of the passwords when logging in is not always clear that sometimes makes sure to log in.
The 2. Password for the mailbox and password for the password manager are affected.
It would be helpful to create a clear and clearly recognizable distinction of the passors when logging in for several languages.1 vote -
Allow Upgrade from MailPlus to the Proton Unlimited from Google Play
I subscribed to MailPlus and bought the 1 year subscription. Now I learn that there is a Proton Unlimited Plan, but since I bought the 1 year MailPlus, there is no option for me to Upgrade to 1 Year of Unlimited. I find the VPN to be very useful and want to use it on my PC and my Phone at the same time.
8 votes -
Change primary email
The ability to swap the primary default used email under a user e.g in Joe he has joe@exp.com and moe@exp.com, Joe accidentally set his default email to what he had at the time moe@exp.com but now wants to use his new joe@exp.com, is it possible for Joe to change this
29 votes -
1 vote
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