Brousse
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I think Proton should reconsider and redesign the current subscription structure around Lumo and the existing Proton plans.
Right now, there is noticeable confusion and friction regarding how Lumo fits into the Proton ecosystem, especially for users subscribed to Proton Unlimited.
The name “Unlimited” naturally creates the expectation that all major Proton services and features are included in a unified premium package. However, Lumo is currently positioned separately, which makes the overall offering feel fragmented and harder to understand.
Even discussions with the Lumo chatbot about the available plans and included features can sometimes feel unclear or inconsistent, which adds even more confusion for users trying to understand what they are actually paying for.
I believe the issue is not necessarily the existence of multiple plans, but rather the overall readability and coherence of the product lineup.
For example, Proton could consider:
* a clearer restructuring of the plans
* a more unified “all-inclusive” offering
* or even something like a “Proton Unlimited Plus” tier fully integrating Lumo and future AI services
At the same time, users who do not want AI features could still keep access to simpler and more traditional plans.
The main point is that the current structure feels too dispersed between different subscriptions and feature sets, which can create unnecessary frustration and uncertainty.
A clearer and more coherent subscription strategy would probably improve both user trust and the perceived value of the Proton ecosystem.