Protonmail App for Android is Very Slow
I use Proton mail as my central and master repository for all email correspondence (paid-up). However I'm finding its slow performance in android is really killing my productivity and my frustration is at breaking point; now looking to find alternatives.
I understand that a full encrypted service such as protonmail may never achieve the same level of responsiveness as other apps like Gmail, however there is a limit at which no longer becomes usable.
I find the app to be excessively laggy, I wait for actions to respond, by which time I've moved on elsewhere in the app (and thus causing more grief), or moved on (closed app), or the app is so slow to respond that it takes my action as meant for some other action. Argh!
I don't have these issues on desktop browsers.
I'm running a Nexus 6p with lots of free internal memory.
It's slow whether it's wifi or 4G (high speed cellular).
Granted, I use lots of tags, but nowhere have I read that this should be limited for improved performance reasons.
NB. This performance issue is not just related to search functionality; it's the entire app navigation as well as the delayed notifications.
I therefore conclude it is the app itself.
I post this "idea" to understand to what extent other users are also impacted.
Yes. And I have since reverted to using the webapp instead which is perhaps even worse that the Android app. Why would I persist with the webapp over the Android app given this performance usability pain (and it's a real time killer). Because the ALIAS functionality at least partly works in the webapp, whereas in the Android app it's not at all.
Do you have the same issues with the last version of the app?
Hi! Thanks for posting. We've forwarded this to our Android developers. We will get back to you with a more detailed reply. Please in the future, post such issues on our Reddit page at reddit.com/r/protonmail
slow, as in usable slow.
I do not see a response from Proton, so let me try to help.
I agree the app is slow, but with that being said check in your settings to see of you are using 2048 or 4096 encryption. Proton specifically states that running 4096 does not work well with mobile platforms do to the lack of processing power.
Possibly one could attempt to revert back to 2048 in order to have better functionality.
Proton, please do make this a priority. For the fanboys like me we don't mind the wait, but for those unaware of what Proton stands for this could be a serious deal breaker- because waiting a minute between emails sucks and the webmail does not do this. The web mail is also not as folder friendly as the app.
So many have already joined due to Yahoo being controlled by Verizon/Oath, the day Oath decides to charge or suspend accounts that have not acknowledged the new terms many people will be looking into Proton. Especially with guys like me explaining "why Proton" to everyone and their brother...
Don't use it (the Android app) it's rubbish. The webapp is superior experience.
I'm in the process of moving all my mails to prortonmail with the bridge connection for outlook.
Now my android client has become unusable, not responding ...
Any comment about this?
slow as sh1t
I have found using the webapp version on Android to be a far more pleasant and usefull experience. it is more responsive that the playStore app and less buggy.
I suggest using a pack mule. More reliable and generally faster.
It is noticeably sluggish on swipe gestures. That makes me really frustrated when I need to perform a few swipes in a row.
Casper Jonquil Mad as Hell commented
I call B.S.
I have the same problem as Ines and know of other users who find it too slow to be usable.
In my case with Netguard running to prevent any app other than a selected few from ever accessing the internet (your firewall argument). NB. Protonmail has full access and anyways, with Netguard on or off it's slow either way.
the protonmail app itself runs very fast , without lags and performance improvements...
i recommend those who have problems , to analyze the performance from your anndroid system...
how many apps are accessing your internet connections ?
how many app-rights are corresponding with your protonmail app rights ?
download a good nonroot firewall for android and a logfile and sysfile viewer for future analyze purposes to see what exactly let the protonmail app run slow....
wish you all a nice 2018 !
The only issue I have is in the folders. Whether it be spam or a custom folder I created, making any change to one or multiple emails has a good 5-10 second delay. Although, if I make any changes within the Inbox section, it's instant. I'm using a OnePlus 5.
That's on Nexus too using Android 8+. So not like it's an old or out of date device
Slow and slow. Constantly not responding popups: wait, close or ....
Matthew Wolffsohn commented
It's a little stuttery but I haven't experienced any actual lag. Oneplus 5.
+1 runs like a dawg