Accounts & payments
227 results found
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Visionary Accounts Should have access to one Dedicated VPN Server
I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years
14 votes -
Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access
First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?
Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.
In practical terms, both a recovery phrase and a written-down master password + TOTP seed…
5 votes -
Implement passkey upgrade .wellknown for proton accounts
This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
The domains should be https://account.proton.me/ and https://account.protonvpn.com/Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/
Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
and
https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.htmlThis would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.
24 votes -
Stablecoins for crypto payments (examples: USDT, USDC)
Expanding Choice Beyond Bitcoin
9 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?3 votes -
B2B Invoice – Reverse Charge
Issue B2B invoices without VAT (domestic vs. customer country), applying the reverse charge mechanism.
4 votes -
I would very much like to have My preferred icon rather than mere initials on My account.
All other places I have been allowed Me to personalize the icon, but I see no way to upload an image to use, and would like very much for that to be an option.
153 votes -
Lifetime Mail Plus
I really like the Pass Plus lifetime plan, because I can rely on all my aliases being active forever.
I am interested in the Mail Plus subscription, because of extra addresses and unlimited folders/tags, but it makes me uncomfortable knowing my important extra addresses would stop working if my subscription gets canceled.
It is understandable that lifetime plans are not profitable in the long term, but the perks of Mail Plus and Pass Plus are not as expensive as providing VPN or cloud storage and Proton already added a Pass lifetime option.
Another user shared the idea to buy lifetime…7 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
5 votes -
I want to add VPN to my Mail Plus account and take advantage of the end of summer sale
The end of summer sale is tempting but I already have products from other providers so I don't need the whole Unlimited offering. Besides which, after a year the price would escalate and I couldn't justify the expense. I want to add VPN to my existing Mail Plus account, preferably via the end of summer discount, but I can't find a way to do this. Why can't I have Mail Plus plus VPN? (I previously posted this on Reddit but I'm unable to view Proton's response for some reason)
5 votes -
Shared folders for proton drive with business plans
Add shared Folders or a Common proton drive for all proton users within a business plan of one company.
It would be great to have a company wide proton drive where ieach folder can have access rights for a List of users.
3 votes -
Benefits + locking in long term users
I was thinking of a good and healthy way for both users and company to support long term users.
I got to this idea.
Every year a customer has a subscription they get 1% more lifetime discount. (Until the subscription is cancelled)
So after 1 year you get 1%
2 years 2%
That goes up to a maximum for example 25% after being a loyal customer for 25 years.
Or 50% after 50 years that's up to the company what they feel good about.If you cancel your subscription once (or can't pay it) you lose all the build up…
3 votes -
Purchase extra domains
It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.
While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.
3 votes -
Easier Management of Multiple Proton Accounts (with Admin/Billing Role)
As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.
What would help:
The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.
An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.
A centralized view where I can see all active subscriptions…
5 votes -
Appropriate fees should be determined specifically for countries with high inflation.
In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.
76 votes -
Visionary + Business Suite Plan
I would like a combination of the Visunar plan and the business plan.
A subscription where you can manage both features.
I would consider it worth €150 a month for 10 users + 1 VPN IP server.
The API key should be easier to manage.
You should be able to delete the IP monitoring logs yourself.
The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.I would like to test the beta features.
4 votes -
Offer a "lite" version with a lifetime purchase option for users who use minimal features.
I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.
Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.
18 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
4 votes -
Allow us to create other accounts with custom domains we already have tied to existing accounts
Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to…
5 votes -
invoice email
I’d like to suggest a feature that would be really helpful for admins managing paid Proton accounts:
Currently, Proton doesn’t seem to send out monthly billing notification emails when an invoice is generated or a payment is processed. It also doesn’t include the invoice as a PDF attachment in any notification. This means admins have to manually log into the dashboard each month just to retrieve the invoice.
For those of us managing billing and accounting tasks, it would be a big improvement if Proton could:
Automatically send a billing email each month when a new invoice is issued.
Include…
9 votes
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