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AdminProton (Community Team, Proton)

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  1. 3,509 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi everyone,

    Proton Drive Photos backup for Android and iOS is already out.
    Please see announcements for:

    iOS: https://proton.me/blog/proton-drive-photo-backup-ios
    Android: https://proton.me/blog/proton-drive-photo-backup-android

    We'll continue working on developing more functionalities to help you protect your most precious memories.

    Thanks for your continuous support!

  2. 4 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, can you open a support ticket and share additional detail so the team can look into this one?

  3. 5 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, you can can currently remove the expiry date on an email. Are you looking for the ability to remove the self-destruct setting on an email?

  4. 212 votes
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    AdminProton (Community Team, Proton) commented  · 

    Proton is not in the business of following trends, and we don't compromise on privacy, as our history and track record show. However, delivering the best user experience sometimes requires using new and innovative technologies, but always in a responsible way.

    To give two examples, Proton uses in-house AI to answer some customer support inquiries faster, but always with human review to ensure accuracy. Proton Sentinel also uses some AI to better detect account takeovers and other threats, but again, it is supplemented by a team of human security analysts. AI is likely not inherently good or bad but is highly dependent on how it is used. Proton uses all sorts of technologies to further our mission, but always with deep respect for our values and the values of our users.

    We always consider community feedback in everything we do, which is why we send out community surveys to collect additional information.

  5. 266 votes
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    AdminProton (Community Team, Proton) commented  · 

    Thanks for the feedback, you can read about our plans here: https://proton.me/blog/post-quantum-encryption

  6. 3 votes
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    AdminProton (Community Team, Proton) commented  · 

    Thanks for the feeback! Just to clarify, you're referring to manual sort vs the existing ability to sort by recent, alphabetical, newest, oldest and pinning favorites?

  7. 5 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, can you share more information about your request, such as which platform you are using where new emails are not appearing at the top?

  8. 66 votes
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    AdminProton (Community Team, Proton) commented  · 

    Thanks for the feedback, we've updated the title as a request for nested subfolders already exists.

  9. 4 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, we also have this open feature request for Proton Pass link sharing (passwords/notes etc..): https://protonmail.uservoice.com/forums/953584/suggestions/47292515

  10. 14 votes
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    AdminProton (Community Team, Proton) commented  · 

    Thanks for the feedback! There is currently an open feature request for desktop auto-type (keep in mind it requires special security considerations).

    I've renamed the feature request to speak to your first point.

  11. 183 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, and thanks for the feedback. Currently you can purchase gift cards from the Proton Shop: https://shop.proton.me/ or learn about how Bitcoin can be used to upgrade an account: https://proton.me/support/pay-with-bitcoin

  12. 265 votes
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    AdminProton (Community Team, Proton) commented  · 

    We've made some changes on the Free plan to improve connection speed:
    - We've added new free servers in Romania and Poland (on top of the US, Netherlands and Japan).
    - Now, you are auto-connected to the fastest server available by default (which is preferred by 99% of users).
    - Load balancing formula has been improved.

    The default connection will give you the best experience available. You can, however, choose to change to another randomly allocated server.

    Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, NOT your data. With that in mind, certain features are necessarily available only on our paid plans.

  13. 3 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, and thanks for the feedback! Did you have a suggestion for the button text?

  14. 3 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi there, this is available through your web browser context menu on desktop, is the request for mobile?

  15. 80 votes
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    AdminProton (Community Team, Proton) commented  · 

    Thanks for the feedback everyone, in the meantime just wanted to share that the 6 digit pin will log you out after 3 failed attempts.

  16. 63 votes
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    AdminProton (Community Team, Proton) shared this idea  · 
  17. 10,806 votes
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    AdminProton (Community Team, Proton) commented  · 

    Hi! We are constantly working on adding more languages. If you wish to help us with the translation project please sign up here https://protonmail.com/blog/help-translate/

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    AdminProton (Community Team, Proton) commented  · 

    Right To Left Language Bugs

    AdminProton (Community Team, Proton) shared this idea  · 
  18. 509 votes
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    AdminProton (Community Team, Proton) commented  · 

    Currently, we don't officially support email clients other than Outlook, Apple Mail and Thunderbird. Other clients may work, but some features may not work properly.
    We're working on supporting more email clients in the future (Spark EMail included). Thanks for your patience.

  19. 391 votes
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    AdminProton (Community Team, Proton) commented  · 

    HI! Thanks for the suggestion. It will happen after our domain/DNS code refactor.

  20. 105 votes
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    AdminProton (Community Team, Proton) commented  · 

    HIPAA compliance integrations with other HIPAA providers.

    AdminProton (Community Team, Proton) supported this idea  · 
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