Accounts & payments
310 results found
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Grace period for deliquent accounts
My credit card company got swallowed up by a larger company and as a result my credit card number was changed. As a result auto-renew failed. Instead of deleting delinquent accounts perhaps put them in stasis for a month or two?
4 votes -
Stop advertising recovery options as 'Security'
Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:
- users who usually forget their passwords also squander around with recovery keys
- users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.
Please rephrase this properly and…
8 votes -
Require password & 2FA to disable sentinel
Currently, Proton Sentinel can be enabled/disabled just from a click from Proton Pass (i didnt check if on the Proton Mail settings and the bar on the right if it did ask or not), without typing a password.
For security reasons, the activation or deactivation of Proton Sentinel should ask for password and 2FA
3 votes -
Unlimited hide-my-email aliases in all plans
When considering to offer an additional value to users, the free Proton Mail plan should include unlimited hide-my-email aliases. This will distinct you from other mail providers. At the moment it is rather annoying that aliases are limited to 10 aliases.
40 votes -
3 votes
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Be able to add Meet only, since I already paid for Mail.
I want to subscribe to Meet but it comes with Mail, that I already have. Seems to double the price.
2 votes -
Secure Storage for Certification Documents
I use Proton services to keep important documents secure. Has anyone created a good folder structure for storing professional certification records like CMA exam registrations, payment receipts, certificates, and study notes?
I'd love to know how others keep everything organized.
2 votes -
Provide real robust admin capabilities for Duo and Family plans
Currently Family and Duo plans primarily function as a consolidated billing method rather than providing robust group administration.
When compared to other providers, these plans lack true administrative capabilities. It would be beneficial to for example have the ability to:
- Add custom domains and create users directly within the plan, rather than relying on inviting existing Proton users first then assigning them alias for the customer domain.
- Manage users up to the plan limit directly through the admin dashboard; avoid problems with anti-abuse algorithms where you are forced to first create free proton plan users and invite them.
- Perform basic…
3 votes -
Modular bundles for PLUS users
Hi, I love your services! I'm currently using Proton Mail Plus and I'd like to suggest a "Modular Bundle" system.
It would be amazing if we could pick and choose additional services (like Proton Pass) and add them to our existing Plus plan with a loyalty discount (e.g. 40%). Currently, the jump to the Unlimited plan is quite big if someone only needs two specific services.
Allowing us to customize our plans would be a game-changer for the community!
Thanks for your hard work,
3 votes -
Separate billing cycles for products
It would be nice if not all products had the same billing cycle. For example, I have a Proton Duo plan that renews every 2 years. However, if I want to subscribe to Lumo+ it changes my Duo plan to be an annual plan and locks Lumo+ in for the whole year.
Likewise, as a Duo subscriber, if I want to add Meet Professional it adds it for both users, even though I might only want it for 1 user, and perhaps for only a month or two. We need more nuance and variations for how products are billed.
2 votes -
Family plan including Lumo+
I would appreciate a family plan that also includes Lumo+. Currently, I need a family plan plus four Lumo+ subscriptions to cover all of us, which exceeds my budget. Ideally, I am looking for an all-in-one family plan.
7 votes -
Filter inbox by identity.
I have ten email addresses on a single account, and the inbox is missing a feature that would allow me to view only the incoming mail for a specific identity. Please create a new filter for users with multiple addresses.
3 votes -
Nfc
Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.
Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique,…
3 votes -
Offer multi-year family accounts
When I had a solo account I could enroll for 4 years straight, now that I have a family plan I can only pay once a year. I would like to show my commitment for longer (2 or 4 years or more) and get a discount. Not necessarily a lifetime membership but more than 12 months...
2 votes -
Start Accepting SEPA Direct Debit as a Payment Option
Dear Proton Team, I would like to suggest and request for Proton to accept SEPA Direct Debit as a Payment Option.
Right now, all Options are either under US Jurisdiction (Credit Cards, Apple Pay, Google Pay) or highly manual and non-refundable (Crypto, Cash).
Not only is SEPA Direct Debit a very affordable and privacy oriented way to pay (since there is no man in the middle), it would also strengthen European Independence and sovereignty.2 votes -
COMPLAINT: Misleading Info led to a purchase I don't want
First off, I am posting using a different email than the account I reference below. I do not want whatever company runs my forum account to have access to any of my Proton account info.
Your "compare plans" feature as viewed on desktop led me to make a purchase I am not happy with. I purchased a monthly Mail Plus subscription yesterday (July 31, 2026). I believed that with this subscription one of the features would be to choose my own VPN server on Proton VPN. After all, it says "1 VPN Slot" and "Access to 2000+ servers in 10…
2 votes -
Dedicated Account Management Link and/or App
Dedicated Account Management Link and/or App
As a proton user,
I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.*this will save a lot of time when needing to make security and other related changes.
3 votes -
Purchase extra domains
It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.
While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.
13 votes -
Discounted Rate For First Responder and Educators
First responders (nurses, EMT's, firefighters, etc...) and educators are underpaid for their lifesaving work. Most cannot afford the cost to protect themselves digitally. I believe Proton has the means to offer them comprehensive plans at substantial discount. Please consider this...they deserve that.
2 votes -
Account Recovery Option Obfuscation (Decoy Interface)
Account Recovery Option Obfuscation (Decoy Interface)
As a Proton user with hardened recovery settings,
I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.Acceptance Criteria (AC)
AC 1: Standardized Interface Response
When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.AC 2: Blind Failure for Fake Options
If…3 votes
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