Accounts & payments
325 results found
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Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)
Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)
Description:
Please add an option to trust or fingerprint a device after a successful hardware security key login, rather than requiring it for every single login session.Under this alternative configuration, the physical security key would only be requested when a user attempts to log in from a new, unrecognized device or browser. Once the key is verified, that specific device is trusted.
To ensure the account remains highly secure, the security key should still be strictly required as a step-up authentication layer for high-risk, sensitive actions, including:
• Changing…1 vote -
new login page - don't like
Can we get the option to display both User Name and Password boxes at once in the login page?
I use Keepass to login and it used to be a matter of just pressing ctrl+v. The new login page adds several unnecessary steps to the procedure.1 vote -
3 votes
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super plan
Subject: Feature Request: An Ultimate Plan (With a Lifetime Option!) ♾️Hi Proton Team! 💜I am a huge fan of the Proton ecosystem and the incredible, privacy-first privacy features you keep rolling out.I have a feature request regarding your subscription models. I would absolutely love to see an Ultimate / All-Inclusive Plan that gives access to every single tool and feature Proton offers, without any exceptions.To make it perfect, it would be amazing to have three payment tiers for it:Monthly billing for flexibility.Annual billing for a steady discount.Lifetime (One-Time Payment) option for long-term supporters who want to invest heavily in the…
3 votes -
Unlimited cause confusion
Title
when i 1st wanted to use proton i did not even understand the difference between all of them.
and now, i see that many people also don't
and to make things worse
Lumo also does not know. Like check if lumo can make the difference between proton mail's storage, drive, and pass, because it does not know.
and let me not even start with all the other products.
As in, asking another ai, from another company, is more helpfull then what currently exist.
and this confusion is due to the term unlimited.
as it messes up a lot of…
4 votes -
Slight modification to higher tier paid plans
For the Proton Duo and Proton Unlimited plan I suggest more chat history in lumo(I would suggest like from 2-3 months to a year) and slightly more usage, not anything crazy, but just something to differentiate them from lower tier plans
3 votes -
Payment Plans for Individual Proton Servics (a la carte)
It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it…
13 votes -
Offer Proton Duo & Family account via Regional pricing in Mobile stores
As the title says, Currently only plans for a single user per product or Unlimited is provided. Please expand it to Duo and Family accounts too for Regional pricing in App Store & Google Play store.
3 votes -
Fix plan-switching/checkout for existing Plus subscribers
Currently, a subscriber holding one Plus plan (e.g., Mail Plus) cannot purchase or switch to another Plus plan (e.g., VPN Plus) through any self-service path. Checkout fails with 'email already taken' across web, promo pages, and the in-app upgrade button. This forces existing paying customers into either Unlimited (the only working flow) or a manual cancellation-and-refund dance. Please implement: (1) clear messaging when plans conflict, (2) a supported plan-switch or conversion path, (3) checkout that recognizes existing accounts instead of treating them as new signups.
1 vote -
provide a more direct link (URL) to update missing payment info
Receive Protonemailed reminder to update my subscription payment info and go to the dashboard. Not entirely useful. Why not a more direct link? e.g.,
1 vote -
Modern electronic payment methods.
Like blik.com for Poland. I don't know a single person who is still using codes from plastic card. Free plan is enough for me but sometimes i'm in mood to support Proton a little bit for the good job it is doing. But i give up when i see the payment options.
1 vote -
Automatically re-enable other email addresses when premium account is reinstated
Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.
12 votes -
Single-seat business plan for Proton Pass (sole proprietors / solo consultants)
Summary
One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.Problem
Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:- Pass Plus (consumer…
1 vote -
Allow usage of Proton account for posting here
I'm not able to post ideas here using my proton.me or protonmail.com
If I log in with Google it works.3 votes -
Time-controlled logoff
I use Proton regularly at work, and the computer is accessible to other employees. I’ve been concerned that if something were to happen to me, others could access my account if I hadn't logged out. It would be great to be able to specify how long I want to stay logged in on the device before logging in.
1 vote -
Dedicated Account Management Link and/or App
Dedicated Account Management Link and/or App
As a proton user,
I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.*this will save a lot of time when needing to make security and other related changes.
3 votes -
Unique Session ID in Session Management
I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could…
1 vote -
Account Recovery Option Obfuscation (Decoy Interface)
Account Recovery Option Obfuscation (Decoy Interface)
As a Proton user with hardened recovery settings,
I want the "Forgot Password" flow to always display all possible recovery methods (Email, SMS, Phrase) regardless of which ones I actually have active,
So that a malicious actor trying to brute-force my account cannot deduce my exact security configuration based on what the UI shows.Acceptance Criteria (AC)
AC 1: Standardized Interface Response
When a user clicks "Forgot Password" and enters their username, the following screen must display the generic tabs/buttons for Email, SMS, and Recovery Phrase.AC 2: Blind Failure for Fake Options
If…3 votes -
Allow to verify and recover from multiple email addresses and/or multiples phone numbers
Currently, you can verify and recover from one email address and/or one phone number.
I wish to be able to verify and recover by multiples of both.To clarify, I'm not looking for a 2 of 2 multisign solution like Phone 1 AND Phone 2, but from Phone 1 OR Phone 2. The same for external email addresses, while we are here.
Why this? Because I live between two continents with 2 relative phone numbers. One almost doesn't work in one continent; the other almost doesn't work in the other one.
3 votes -
Show OTP key 2FA
I would greatly appreciate if you could allow users to see the private key of your actual OTP 2FA without having to reenable. This could allow users to have more than one 2FA apps if they want without having to rely on changing it every time they want to add a new one.
This should help people than want to migrate from 2FA apps that don't have a way to export the codes (such as Microsoft Authenticator).2 votes
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