318 results found

1. App-based MFA

   I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.

   4 votes

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2. Show the Proton account creation date in the settings

   To mark the 10 years anniversary of Proton, many look back at when their accounts were created. Showing a simple "Account created on ...." on the Dashboard or Account section of the settings would be nice to keep the date in mind. Also that helps knowing when anniversary storage drops will fall! :D

   164 votes

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3. ideas to make Lumo+ worth it

   I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.

   My ideas:

   Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.

   Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free users could receive 1–3 free redos per month.

   Conversation mode (voice‑to‑voice). While other AIs already offer it, it isn’t essential for Lumo, but adding it as a Lumo + perk would make the subscription more attractive.

   More interactive elements. Enable users to pet Lumo, play with it (e.g., a laser‑pointer mode), or otherwise interact with the avatar. Such playful interactions would differentiate Lumo and could justify an additional fee.

   Thank you for reading this post; I hope you’ll consider these suggestions.

   I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.

   My ideas:

   Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.

   Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free… more

   3 votes

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4. Allow adding payment methods for users with Apple subscriptions

   Issue:
   Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.

   While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.

   I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings don't allow me to add a payment method, I need to wait for my subscription to expire, then add a payment method to Proton, then pick a subscription.

   I just think this would be beneficial to implement, don't see any issues with adding a payment method since the user can be notified that the payment method is inactive or will not be used as long as they have a 3rd party controlled subscription. But any additional purchases or activations through Proton can still be completed with the added payment method.

   Issue:
   Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.

   While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.

   I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings… more

   4 votes

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5. Mail Plus Family Plan – Affordable Secure Email for The Whole Family

   I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

   Feature Overview

   Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
   Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
   Individual Mailboxes: Each family member gets a separate, fully encrypted account with their own login.
   Billing: Monthly or annual (annual retains the usual 23 % savings)
   

   Why It Helps

   Lowers the cost barrier, encouraging wider adoption of secure email.
   Centralizes payment and user management, simplifying setup for less‑tech‑savvy relatives.
   Increases retention and opens upsell opportunities for other Proton products later.
   

   I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

   Feature Overview

   Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
   Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
   Individual Mailboxes: Each family member gets a separate, fully encrypted account with

   … more
   5 votes

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6. Family Plan for 5 family members.

   A trapped plan like your American counterpart Google.
   Lower in space Lower in Price
   Possibility to have 2 domain names coupled to mail adres
   
   This ill help to get a email adress with own name. Like Jef@connors.be and Marie@Janssens.be
   
   Lower in space Lower in Price 200GB Total 10 EURO/month
   Mid in space Mid in Price 500GB 16 EURO/month
   High in space 1TB 20 EURO/Month
   Extreme 3TB 29 EURO/month

   2 votes

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7. Allow password reset without losing all data

   Allow users to configure if they want data to be encrypted in case of a password reset.

   My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.

   So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.

   3 votes

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8. Greater Clarity

   I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems a good many others have met the same disappointment.

   I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems… more

   6 votes

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9. Family Plans - I have 7 people in my family - can we increase beyond 6?

   I have 7 people in my family - can we increase beyond 6?

   182 votes

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10. Stop locking advertised 1GB of storage behind a 15-day call to action

    One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
    It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.

    6 votes

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11. Visionary + Business Suite Plan

    I would like a combination of the Visunar plan and the business plan.
    A subscription where you can manage both features.
    I would consider it worth €150 a month for 10 users + 1 VPN IP server.
    The API key should be easier to manage.
    You should be able to delete the IP monitoring logs yourself.
    The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.

    I would like to test the beta features.

    6 votes

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12. Visionary Accounts Should have access to one Dedicated VPN Server

    I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years

    16 votes

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13. Customer service phone number h

    I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine

    8 votes

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14. Implement passkey upgrade .wellknown for proton accounts

    This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
    The domains should be https://account.proton.me/ and https://account.protonvpn.com/

    Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/

    Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
    and
    https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.html

    This would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.

    30 votes

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15. Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them

    I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

    I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

    But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

    But I see a different way. But DO I REALLY have no choice other than to create a completely new Proton Account just to get ProtonPass Plus without having to pay for things I do not want???

    I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

    I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

    But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

    But I see a different way. But DO I REALLY have no choice other than to… more

    2 votes

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16. Suggestions for Billing and Payment Options

    Dear ProtonMail Team,

    I have two ideas that could make your service even more convenient for customers:
    1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
    2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.

    Thank you for considering these suggestions.

    Best regards

    7 votes

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17. I want to add VPN to my Mail Plus account and take advantage of the end of summer sale

    The end of summer sale is tempting but I already have products from other providers so I don't need the whole Unlimited offering. Besides which, after a year the price would escalate and I couldn't justify the expense. I want to add VPN to my existing Mail Plus account, preferably via the end of summer discount, but I can't find a way to do this. Why can't I have Mail Plus plus VPN? (I previously posted this on Reddit but I'm unable to view Proton's response for some reason)

    6 votes

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18. Pricing Adjustment Request - Turkish Market

    Dear Proton Team,

    Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.

    I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.

    Thank you for your prompt consideration.

    Sincerely,

    Erdem

    10 votes

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19. Paypal three instalments

    When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
    In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
    I have no technical or financial issues with PayPal.
    I would be happy to be proven wrong.
    I urge Proton to activate it.
    Thank you.

    Massimo

    4 votes

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20. Add Twint please

    As a Swiss Company i really expected that i could pay with Twint.

    6 votes

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