Accounts & payments
310 results found
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Stop locking advertised 1GB of storage behind a 15-day call to action
One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.6 votes -
Visionary + Business Suite Plan
I would like a combination of the Visunar plan and the business plan.
A subscription where you can manage both features.
I would consider it worth €150 a month for 10 users + 1 VPN IP server.
The API key should be easier to manage.
You should be able to delete the IP monitoring logs yourself.
The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.I would like to test the beta features.
6 votes -
Family Plans - I have 7 people in my family - can we increase beyond 6?
I have 7 people in my family - can we increase beyond 6?
179 votes -
Implement passkey upgrade .wellknown for proton accounts
This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
The domains should be https://account.proton.me/ and https://account.protonvpn.com/Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/
Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
and
https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.htmlThis would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.
30 votes -
Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them
I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.
I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years
But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.
But I see a different way. But DO I REALLY have no choice other than to…
2 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
7 votes -
Customer service phone number h
I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine
8 votes -
I want to add VPN to my Mail Plus account and take advantage of the end of summer sale
The end of summer sale is tempting but I already have products from other providers so I don't need the whole Unlimited offering. Besides which, after a year the price would escalate and I couldn't justify the expense. I want to add VPN to my existing Mail Plus account, preferably via the end of summer discount, but I can't find a way to do this. Why can't I have Mail Plus plus VPN? (I previously posted this on Reddit but I'm unable to view Proton's response for some reason)
6 votes -
Pricing Adjustment Request - Turkish Market
Dear Proton Team,
Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.
I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.
Thank you for your prompt consideration.
Sincerely,
Erdem
10 votes -
Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
4 votes -
Add Twint please
As a Swiss Company i really expected that i could pay with Twint.
6 votes -
Visionary Accounts Should have access to one Dedicated VPN Server
I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years
15 votes -
Allow us to create other accounts with custom domains we already have tied to existing accounts
Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to…
8 votes -
Lowest Cost Family Plan
Guys - I would love to purchase and support Proton, but the pricing needs to be changed up. I'm not sure where y'all are at, but not all Americans are rich. My wife and I are both teachers. We keep all our important stuff in ProtonMail for security, but we have access to M365 and Google for free, and practically no limit on space or features.
I would pay for Proton Mail - just because. If I could get everything for my family for something like $99 a year, I would do it. I think you would have a ton…
7 votes -
multi user plan in apple store
Apple and google store don't support multi user i.e family plans not there is local pricing available, given some countries have restriction to send foreign currency is it posisble to get these plans in apple or Google play store so it is easier for people to subscribe, the single user plans are allready available.
2 votes -
Create a cheaper Unlimited Lite Plan
12.99€ is a lot of money for a lot of people, but the Free plan might not be enough, so I’d really like to have a Unlimited lite plan that’s cheaper with less features
Maybe only 100gb of cloud
10 Calenders
100 Simplelogin aliases
5 VPN Users
5 Emails
That maybe priced at 7.99€ a month or 84€ per YearTo make the switch from data stealing companies easier and cheaper for a lot of people who might not be able to pay 12.99 a month/ 120€ per Year or aren’t from a first world county where it can be…
7 votes -
ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.
Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.
Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.
Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit…
2 votes -
Create an easy way to backup and delete emails from certain dates to save storage space
In the global cost of living crisis we need more help from companies trying to do good. many of us just can't afford to continually upgrade packages from storage getting filled up. At the same time, we don't want to be using unnecessary resources putting pressure on Proton. There already exists a backup/export process but it's not particularly user friendly and as far as I can tell there's no options, it's either all or nothing. I have 17.5GB of emails, I really don't need all of them saved, but there's no apparent way to just say sort emails over 3…
6 votes -
remove an email
How can I move an email from one account to another in the Duo offer?
2 votes -
Offer a "lite" version with a lifetime purchase option for users who use minimal features.
I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.
Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.
23 votes
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