127 results found

1. Rearrange Plans

   Here is the thing. We all come here for privacy, yes? Now, if I had to take a guess of users : the 5 services : the frequency of which one was used.

   I bet you, were looking at a dominant % on the ultimate plan, especially the 1-2yr deals. I don't think there are many people who only buy proton drive plus, as it is the same price as mail & calendar premium. They made Proton Pass relatively cheap, i think as low as $1.99 per m/o. The reviews on proton pass are high, and I think mail / VPN is the true killer combination, however that does not exist. While this is not my ideal outcome, option 1 is finding a way to combine the 3 into a price, because a secure pass manager is almost like a free sample.

   • Mail, Pass, Calendar Premium $._ or include the option to alter

   • Mail, Pass, Drive Storage Increase $._
     OPTION 1

     This will be a way to save money from a customers perspective, but include a middle. I love the products, but they sit with no middle point, really.

   • VPN Premium - Keep it how it is separate, my opinion is it is slightly pricey, especially based on the ultimate. There is a high chance, customers want specifics instead of all products, not to even down play them. Some customers may just have been using One Drive or Google Drive especially if they have some sort of their cheap plan. They offer roughly $2 m/o for 100gb or at $7 1024gb including the software likes word/docs, excl, PDF, etc. I think you could still offer Drive or Pass as a solo option, but dim the drive price down such as with pass. Still having OPTION 1 as a bundle.

   OPTION2

   ---

   Remix the Ultimate Package, if both above were done.
   See, that package seems more like, I want 2 or 3 of these 5 services, and its expensive to buy the others (spending more than what the ultimate offers) It also happens to be under version normal category of sales. Not Business, which while it could still be used to write off etc, it would like more ideal being adding a business version, or making the ultimate a buffed up version of all 5 services, and yes this means charge more.

   it could be on both sides | Regular, & Business
   I think this would increase sales. and profit, for the company.
   it would also increase customer satisfaction. The ability to find a suitable selection of your services would be a game changer in opinion.

   OPTION 3

   I will likely re-post in general - #Confirmed

   Here is the thing. We all come here for privacy, yes? Now, if I had to take a guess of users : the 5 services : the frequency of which one was used.

   I bet you, were looking at a dominant % on the ultimate plan, especially the 1-2yr deals. I don't think there are many people who only buy proton drive plus, as it is the same price as mail & calendar premium. They made Proton Pass relatively cheap, i think as low as $1.99 per m/o. The reviews on proton pass are high, and I think mail /… more

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2. Updating the storage capacity of an email accoun / Mise a jour de la capacité de stockage d'un compte mail

   Bonjour j'ai la version gratuite de protonmail et je devrais avoir droit a la capacité de stockage d'1giga octet or la mise à jour n'a jamais été faite pour mon compte qui ne m'offre que la capacité de stockage de 500 mo pourriez-vous mettre à jour la capacité de stockage de ma boîte mail?

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3. Expert mode for security/recovery

   I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.

   Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is enabled for me, and can't be disabled without having a recovery method. This last thing is something I want to have enabled, personally, but I don't want Proton to choose that for me.

   More seriously, when I enable a recovery phrase to make Proton happy, I've effectively reduced my account's security from 2FA to 1FA. The recovery phrase recovers both account and data, and bypasses 2FA as far as I know (it is not clear from the interface if this is the case). I kinda like the idea of a secondary backup password, but not one that bypasses 2FA.

   Because of this, I prefer to disable all recovery settings. I don't want or need recovery; I've never ever lost a password in my life, especially such an important one. Proton, however, has decided for me that this is Irresponsible Behavior, and I shall be visually punished with the UX-equivalent of a wagging finger, an annoying exclamation mark telling me that I'm being stupid and need to enable one of the recovery options that, in my opinion, needlessly reduce my account's security.

   What I would like to propose then, is an expert mode for account security, maybe as an extension or extra option of Proton Sentinel. I would like to be just as stubbornly obnoxiously stupid with regards to my chances of account recovery as I **** well please, thank you very much :p I would like to be able to just use my security keys, with my very long and complex single password, flirting with the edge of the online abyss, without Proton getting in my idiot way. That my account may be unrecoverable is a risk that I'm completely comfortable running, and I pretty promise that I won't come crying to Proton support if I get burned.

   Kind regards, and keep up the good work!

   I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.

   Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is… more

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4. Make referal link work on a existing account

   Proton is mainly for the people who strive for privacy and security.

   The people here want to test, to see and to research for themselves in order to make the best choice and your referal system seems to counter that idea.
   The referal link work exclusivement for a new account that doesn't exist yet so the people can test the pro version first without trying the free first.

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5. Add message to add Network fees while making Crypto payments

   Since we are all new to Crypto payments , as a normal user we tend to make payments as displayed on screen. Proton could add an additional message saying to add network fees in addition to the amount displayed on screen. Also you can add Network address used for Crypto transaction, otherwise some may lose their transfers by making use of wrong network address

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6. Account lockout option

   If somebody attempts to login to my account more than X number of times (user configurable), lock the account to protect it from an attack.
   In order to use this option, the user would have to download the recovery key and store it safely (outside proton pass!)

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7. Unusual login notifications

   If somebody attempts to login to my account from an unusual location, I'd like to receive an email to a couple of email addresses: 1 my proton email; 2 an alternate email (e.g, gmail). Another alternative is receiving an SMS.

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8. Forgotten password options vulnerability

   I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.

   Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.

   All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password

   This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about the attempt. That way I know someone is trying to get in and can decide on next steps.

   Thanks.

   I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.

   Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.

   All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password

   This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about… more

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9. الدفع بواسطةمحفظةالبريد Mail Wallet Payment option

   يتم انشاء محفظةخاصةبلبريد الالكتروني وبموجبها يستطيع العظو ان يستقبل المدفوعات وكذالد يستطيع الدفع بموجب المحفظة

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10. Purchase multiple plans under 1 account

    I currently have a Proton Business plan with x users. However, not all users require all the features that come with Proton business, and I would like to purchase a Mail Essentials plan. I cannot do this for some reason.

    I would like the ability to purchase different tiers of plans under the same account.

    39 votes

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11. Pay monthly with Crypto for existing plans

    Add a crypto direct payment options and allow it of monthly payments and existing plans

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12. Reduce the power of family plan admin

    If the access of the admin account of a proton family group is known to the attacker he could switch all email adresses to himself and abuse them. Try to login to amazon accounts or similar and resets passwords there too. The feature to control all emails in the group is to dangerous. Could you please optionally remove this.

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13. Mail Plus plan with shared domain

    Sharing a domain among several people is now very expensive.

    The Mail Plus plan is more than enough for most people, but sharing a domain is not possible with it. The cheapest plan for sharing a domain is Mail Essentials which is almost double the price of Mail Plus. That is a lot.

    I suggest adding one of these options:
    1. Add domain sharing to Mail Plus
    2. Make an affordable "bare essentials" family plan
    3. Add domain sharing as a paid add-on feature

    31 votes

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14. customer benefit for existing clients

    there should be a plan for existing clients...for example you pay the full price year 1....year 2 5% discount....year 3 another 3% discount in addition to the 5% of the year 2 ...

    64 votes

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15. Payment methods in Iran

    Please find an easy way to make payments in Iran

    3 votes

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16. Synthetic Card creation (Privacy.com)

    Integrating protected cards with Privacy.com or equivalent service would be great to see :).

    193 votes

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17. ACCEPT MONERO

    How a privacy based vpn doesn't accept privacy based cryptocurrency still in 2023?

    34 votes

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18. Allow Purchasable Permanent Options

    I've brought this suggestion up before I knew about this feedback forum. I think allowing free users the ability to purchase permanent options such as additional storage at 1GB increments and additional calendars would be great for those looking to add more features without upgrading and potentially losing the "bonus" space when you downgrade.

    I am grateful that there was a recent upgrade from 1 calendar to 3 for free users, but I think an additional permanent purchase option would be helpful to both the customer and business sides of Proton.

    2 votes

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19. Direcionamento.

    Disponibilize nos sites de busca a página (HTTPS) para a inserção do código de alteração de senha.

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20. New payment methods for Brazilians

    Perform the integration of a Brazilian payment system to facilitate payment and not require an international credit card, they could use, for example, the payment gateway of the companies Cielo, Rede, Stone, GetNet, Mercado Pago, in addition to PIX (cash payment, has instant confirmation in less than 10 seconds) and Boleto (confirmation within 3 days).
    I open this suggestion because I recently had my account suspended for a few days due to difficulties in making my payment with cards issued in Brazil (National and International debit and credit) and I also faced difficulties when trying to pay with PayPal, for some reason the payment gateway they currently use did not accept my payment information and I was only able to regain access to Proton services after paying with Bitcoins.

    I take the opportunity to stress the importance of accepting payments with PIX.
    PIX is a cash payment method that does not allow reversals unless requested by the recipient, it is similar to a bank transfer but with instant confirmation, it is much faster than cryptocurrency payments, the payment process and confirmation takes a maximum of 10 seconds.

    https://www.bcb.gov.br/estabilidadefinanceira/pix

    Perform the integration of a Brazilian payment system to facilitate payment and not require an international credit card, they could use, for example, the payment gateway of the companies Cielo, Rede, Stone, GetNet, Mercado Pago, in addition to PIX (cash payment, has instant confirmation in less than 10 seconds) and Boleto (confirmation within 3 days).
    I open this suggestion because I recently had my account suspended for a few days due to difficulties in making my payment with cards issued in Brazil (National and International debit and credit) and I also faced difficulties when trying to pay with PayPal, for… more

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