AdminThe ProtonMail Team (Privacy Protector, ProtonMail)

← Customer Feedback for ProtonMail

My feedback

  1. Have you or can you address efail?

    1 vote
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Have you searched the ProtonMail blog to see if a response has already been posted?

  2. Fix broken TOR sign-up via .onion site

    4 votes
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    2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Hi! Can you please check again and let us know if it works now? Thank you in advance.

  3. Hi! When will the account be available in Hungarian? Thanks

    4 votes
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    2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Hi! We are constantly working on adding more languages. If you wish to help us with the translation project please sign up here https://protonmail.com/blog/help-translate/

  4. I have been away for 6 weeks supporting charity work overseas. Now my account is not working. Can it be reactivated please??

    4 votes
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Can you please contact our support team at https://protonmail.com/support-form so they can check and assist you with this issue? Thank you in advance.

  5. bridge

    1 vote
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    3 comments  ·  Feedback » Existing features (improved)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    If you've already created a ProtonMail account
    go to Settings->Dashboard and upgrade to one of our paid plans.

  6. Support for Spark Email Client

    254 votes
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    15 comments  ·  Feedback » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Currently, we don't officially support email clients other than Outlook, Apple Mail and Thunderbird. Other clients may work, but some features may not work properly.
    We're working on supporting more email clients in the future (Spark EMail included). Thanks for your patience.

  7. Implement DANE for added security and privacy

    293 votes
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    8 comments  ·  Feedback » Features seen on other services  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    HI! Thanks for the suggestion. It will happen after our domain/DNS code refactor.

  8. Show if a incomming message was encrypted or send in plain-text

    2 votes
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    1 comment  ·  Feedback » Existing features (improved)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    This already exists. If you hover over the lock next to the senders' address you can see a tooltip explaining how it was encrypted. Messages that arrives unencrypted and are encrypted with your public key (such as messages from a Gmail contact) will have a grey lock. Fully end-to-end encrypted messages (such as from another ProtonMail user, or other PGP enabled service) will have a purple lock.

  9. Help Police Find Hacker's IP

    1 vote
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    1 comment  ·  Feedback » Features seen on other services  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Hi! Please contact our support team at abuse@protonmail.ch and provide them with more details so they can look into this issue and take proper measures. Thank you in advance.

  10. How do I get support - I am a paying customer and have trouble getting to a page where I can a fast answer to a question?

    1 vote
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    1 comment  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Hi! You can contact our support team at any time at https://protonmail.com/support-form

  11. Protonmail App for Android is Very Slow

    564 votes
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    18 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Do you have the same issues with the last version of the app?

    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Hi! Thanks for posting. We've forwarded this to our Android developers. We will get back to you with a more detailed reply. Please in the future, post such issues on our Reddit page at reddit.com/r/protonmail

  12. Darkmail DIME support

    390 votes
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    13 comments  ·  Feedback » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    We're watching how DIME evolves, but we still see major usability, anti-spam, and technical problems. There are also bigger security problems we would like to tackle first, such as end-to-end authentication and web of trust.

  13. No Data Retention, no logs, and more transparency.

    657 votes
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    11 comments  ·  Feedback » Existing features (improved)  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    The comment "Anonymous commented · March 23, 2017 14:45" has basically covered everything.

    We will add that the reason Godaddy remains the registrar is because they are one of the few registrars to support DNSSEC. Using Godaddy as a registrar is not so problematic because we run our own DNS infrastructure.

  14. HIPAA: Add integration with https://www.maxmdirect.com/ and https://www.directtrust.org/about-directtrust/

    2 votes
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    0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) shared this idea  · 

  15. Increase storage

    3,945 votes
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    102 comments  ·  Feedback » Features seen on other services  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    Thank you for your interest in ProtonMail. We will offer additional storage in the future.

  16. A PURGE option to purge all or some email from the server from being stored at all.

    13 votes
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    under review  ·  2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    We will look into adding a purge option. You are welcome to reset your Mailbox password whenever you wish. This will reset your Encryption keys. In addition, you can delete your account whenever you desire.

  17. Build a smartphone app or ability to use the MS Outlook app to access ProtonMail.

    490 votes
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    14 comments  ·  Feedback » New Features  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    We are working on releasing apps for both iOS and Android to be released in the next couple months. Outlook integration is further off: https://support.protonmail.ch/knowledge-base/third-party-email-client-integration-outlook-thunderbird-apple-mail-ect/.

  18. As it is, when I sign-in to proton email, I must type my username, password and then mailbox password. All my passwords are long, complex an

    5 votes
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    4 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) commented  · 

    The best solution for this example would be to install and use a Password manager. There are a few plugins that might help such as LastPass and 1Pass.

    There is a balance between security and ease-of-use that is not easy to solve. If your passwords are auto-populated somehow and then your laptop gets stolen, then what happens?

  19. Link Mbp To Security Cards For Health Care Providers (Not Sure How You Would Scan The Card? Maybe Qr Code?)

    0 votes
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    0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) shared this idea  · 

  20. Show The First And Last Letter Of The Username When Sending A Notification Email

    1 vote
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    0 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
    AdminThe ProtonMail Team (Privacy Protector, ProtonMail) shared this idea  · 
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