Eric K
My feedback
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480 votes
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27 votes
An error occurred while saving the comment Eric K
commented
While I wouldn't necessarily support unlimited hide-my-email aliases, I think the count should be increased to 10 _actual_ aliases set up between Proton Pass and SimpleLogin.io for free plans. Yes - SimpleLogin.io aliases count if your primary E-mail is with Proton!
As it stands currently, a new user's proton.me and pm.me addresses count against the limit of 10. And anyone who sets up a proton.me "alias" - using Proton Mail and not Proton Pass or SimpleLogin.io - will have that count against the total.
None of this is adequately spelled out in user documentation - I learned the hard way when I hit the limit after Proton took away the user's option to not activate the pm.me address.
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39 votesEric K
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121 votes
An error occurred while saving the comment Eric K
commented
The current plan offerings incentivize users who only want one or two things - such as Mail and Pass - to never sign up for a paid plan.
Or, in my case, to revert from a paid plan back to a free plan, because I'm never using any of the other "premium" services or I've run into significant problems with the paid service that I tried to use.
Eric K
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17 votesEric K
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71 votesEric K
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531 votes
An error occurred while saving the comment Eric K
commented
When I first signed up for Proton E-mail service, I _declined_ to activate the @pm.me address.
The "proton.me" E-mail domain was already raising many eyebrows - and not in a good way - with some of the E-mail administrators that I still talk with. E-mails from "proton.me" are routinely blocked by many _corporate_ E-mail systems that are using Microsoft Exchange. Even at my (former) employer, I have to call people and ask them to look for an E-mail from me in their SPAM folder if I am expecting a reply.
Now, it seems, in their infinite wisdom, Proton has chosen to activate this address automatically? Seriously? So much for leaving the USER in control of what hapens with E-mail addresses.
I agree with the comments of the original poster, and for those that haven't had issues - count yourselves lucky.
Eric K
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86 votes
At this point, security questions have been shown to not be an effective way to validate a users identity. At this time the recovery email address is our sole means of identifying users ownership of an account.
An error occurred while saving the comment Eric K
commented
Hey Proton Admin -
Consider that I don't have a second E-mail and will not set one up merely for the purpose of recovering my Proton E-mail.
In addition, the phone number I use for account recoveries is not capable of accepting text messages - IT IS A LAND-LINE PHONE - and I have no intention of getting a cell phone just for the purpose of recovering a Proton account.
Security questions would be MUCH BETTER than having no - or only one - way of recovering an account. This is a case where I think a "bad" option is better than having NO option. And while you consider this a bad option, I personally think I can come up with three security questions where only I know the answer - because I don't post my life on (anti)social media for everyone to see, only a handful of people might actually remember something silly like the not-nice nickname I had in grammar school.
If my computer is compromised and the Proton-generated security phrase gets corrupted - even though it's stored in KeePassXC, nothing is guaranteed - it's all about me remembering my password.
Seriously reconsider your account recovery options! That is one of my biggest beefs with Proton as a paying customer!
Eric K
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354 votesEric K
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691 votes
An error occurred while saving the comment Eric K
commented
Latency is only one piece of the puzzle. I'm not really thrilled with Proton VPN in the premium plan. Both the latency _and_ the download speed stink for video calls - and I've only been using the VPN off-and-on for a month. I will often disconnect VPN because of BOTH latency and speed issues - they frequently go hand-in-hand on the servers I am connected to.
Eric K
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16 votes
An error occurred while saving the comment Eric K
commented
A user doesn't need to be retired to want less and pay for less.
I really only want E-mail and VPN with 500 GB of storage, and am willing to pay for those items only. Unfortunately, the only real option with enough storage was Proton Unlimited.
I don't have a smartphone, and will avoid purchasing one until there are no longer flip phone/basic cell phones available. A lot of Proton's sales pitch is around smartphone integration.
I don't use online calendars - all appointments are written down, and if I need to schedule an event with friends, Thunderbird's calendar application is adequate. I've already tried to "integrate" Proton Calendar with Thunderbird and can do without the hassles.
I will not use cloud storage as I backup files regularly to removable HDD/SDD drives, so Proton Drive is useless for me.
I use KeePass for logins and to generate secure passwords, and the password file is part of my regular backup routine, so I will never use Proton Pass for that capability.
Further, after having all my key personal information leaked to the dark web thanks to the Change Healthcare breach, I will not Proton Wallet.
Give me an option with E-mail, "hide my E-mail" aliases, VPN, and 500GB of storage for less than the Proton Unlimited plan, and I'd be happy.
Eric K
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241 votesEric K
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151 votesEric K
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402 votesEric K
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As John Gray noted, the functionality exists. From my experience, the functionality works well if the alias was set up in Proton Pass. Proton also owns SimpleLogin.io, which - when I last used an alias set up there - was not quite as seamless.
When replying to an E-mail sent to a Proton Pass alias, the "send to" address will start with "username at domain dot extension" instead of the actual E-mail address. This is the user's only cue that the E-mail will be sent from the alias.
Unfortunately, SimpleLogin.io, which is also owned by Proton, doesn't quite work this way, at least for the first reply. I have found it necessary to login at SimpleLogin.io, find the E-mail address of the sender, and then select an option to copy a reply address to my computer's clipboard - which I can then insert as the "send to" address in a reply.
I agree that documentation is severely lacking on this feature.
And I like the idea of being able to send (or reply) using an alias in the Proton Mail web application. Maybe that idea should be separated from this idea string?