Accounts & payments
64 results found
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Allow purchasing subscriptions as a gift
I want to be able to gift ProtonMail subscriptions to my family members, but there doesn't seem to be an option to do this currently.
67 votes -
Pay per GB
Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.
Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.
The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user…
113 votes -
B2B Invoice – Reverse Charge
Issue B2B invoices without VAT (domestic vs. customer country), applying the reverse charge mechanism.
6 votes -
Allow adding payment methods for users with Apple subscriptions
Issue:
Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.
I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…
4 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
7 votes -
Pricing Adjustment Request - Turkish Market
Dear Proton Team,
Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.
I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.
Thank you for your prompt consideration.
Sincerely,
Erdem
10 votes -
Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
4 votes -
Add Twint please
As a Swiss Company i really expected that i could pay with Twint.
6 votes -
ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.
Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.
Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.
Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit…
2 votes -
Create an easy way to backup and delete emails from certain dates to save storage space
In the global cost of living crisis we need more help from companies trying to do good. many of us just can't afford to continually upgrade packages from storage getting filled up. At the same time, we don't want to be using unnecessary resources putting pressure on Proton. There already exists a backup/export process but it's not particularly user friendly and as far as I can tell there's no options, it's either all or nothing. I have 17.5GB of emails, I really don't need all of them saved, but there's no apparent way to just say sort emails over 3…
6 votes -
correct IGIC (local VAT) or VAT-free for Canary Islands
The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be…3 votes -
PaysafeCard
Hi Proton Team,
Compliments on your excellent work!
Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/3 votes -
Appropriate fees should be determined specifically for countries with high inflation.
In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.
78 votes -
Enable payments to be taken from a backup payment source
Currently, you can add additional credit/debit cards and paypal, but the payment will only be taken from the default payment option.
4 votes -
Integrate Flexa for payments
Flexa accepts many different crypto currencies and stablecoins. It's the fastest and most fraud proof payment network in the world. Their SDK can be integrated in any app or website at no cost.
6 votes -
Allow adding a second paypal payment method or updating/deleting current
I used my Paypal account to pay for my Proton account. I updated my Paypal credentials with anonymous login. I can not either change the Paypal credentials or delete the Paypal payment method. I have to add a card to allow me to change Paypal account. This is not ideal.
Please allow Paypal information update or add a second Paypal method.
Thank you.
5 votes -
Satispay payment option
In this time where Visa and mastercard want choose that the user can buy i propose to integrate all local payment options
3 votes -
Enable adding new payment credit/debit cards in apps
Currently when attempting to add new credit/debit cards, the process will fail if you are using the apps, but it will work if you sign in to the web portion of proton mail for instance. Enable the same functionality in the web apps, like proton mail.
3 votes -
multi user payment options
When you have multiple people in a family plan, allow each user to split the cost of the plan, but add a warning that if someone decides to stop paying, then the one who made the family plan, would be responsible for paying the full cost.
4 votes -
payment by bank transfer
Dear proton team
I would have been a paying member from the beginning of your great service, if a one time payment would have been possible by bank transfer to a Swedish or other European bank account.
Greetings, Bertil
9 votes
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