238 results found

1. Unlimited hide-my-email aliases in all plans

   When considering to offer an additional value to users, the free Proton Mail plan should include unlimited hide-my-email aliases. This will distinct you from other mail providers. At the moment it is rather annoying that aliases are limited to 10 aliases.

   35 votes

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   7 comments  ·  Plans  ·  Delete…  ·  Admin →
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2. Include Lumo in Proton unlimited discounted in 2 years plan as an option
   12 votes

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3. Being able to change/replace the EXTERNAL default mail adress.

   Right now it's basically impossible to properly change / replace the primary external (non-Proton) recovery/login email address — please make it feasible.

   As of early 2026, changing the primary external email (the non-Proton address used for account recovery + alternative login) it's impossible. You have to create a new account with a new "external adress" and transfer the data from the old account. Attempt a risky manual deletion → potential lockout stress if anything goes wrong during the transition.

   Actually, the core issue isn't the technical difficulty of changing the primary external (non-Proton) recovery/login email — it's the fact that Proton effectively forces users to keep their original external recovery address for life.

   Many users switch main emails over time (old Gmail → new Outlook → iCloud → custom domain → etc.), and being effectively stuck with the original external recovery address for life feels outdated and user-hostile compared to almost every other major email provider.

   Adding this core feature would make the process safer, intentional, and actually usable — without forcing users to stay locked to an old external address forever. "Forcing" users to keep a lifetime e-mail adress goes also against the good practices of privacy and security :

   => Violates modern security hygiene principles :
   Good security practice recommends rotating all recovery methods over time — just like passwords, 2FA backup codes, recovery phone numbers, or security questions.
   A recovery email that cannot be fully replaced becomes a permanent single point of failure for the entire account.

   => Creates a lifelong privacy leak :
   The original recovery email (often an old Gmail, Yahoo, Hotmail, etc.) is frequently the one most connected to your real identity, past data breaches, advertising profiles, and cross-site tracking.
   Being unable to remove it means you are forced to maintain a privacy-compromising link to your Proton account indefinitely — the exact opposite of what a privacy-first service should do.

   => Creates a lifelong privacy leak :
   The original recovery email (often an old Gmail, Yahoo, Hotmail, etc.) is frequently the one most connected to your real identity, past data breaches, advertising profiles, and cross-site tracking.
   Being unable to remove it means you are forced to maintain a privacy-compromising link to your Proton account indefinitely — the exact opposite of what a privacy-first service should do.

   => Damages trust in a privacy-focused service :
   When a company that positions itself as the champion of privacy and security prevents users from following basic, widely accepted privacy & security recommendations, it undermines its own core message.

   In 2026, keeping a recovery email immutable for life is not just inconvenient — it is actively harmful to both privacy and security, and stands in direct contradiction with everything Proton claims to stand for. Fixing this small but critical UX pain point would make the whole experience feel much more modern and user-respecting.

   Thanks for considering this.

   Any chance this could be prioritized in a future update ? 🙏

   Appreciate all the great work otherwise! 🚀

   Right now it's basically impossible to properly change / replace the primary external (non-Proton) recovery/login email address — please make it feasible.

   As of early 2026, changing the primary external email (the non-Proton address used for account recovery + alternative login) it's impossible. You have to create a new account with a new "external adress" and transfer the data from the old account. Attempt a risky manual deletion → potential lockout stress if anything goes wrong during the transition.

   Actually, the core issue isn't the technical difficulty of changing the primary external (non-Proton) recovery/login email — it's the fact that… more

   7 votes

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4. Feature Request: FIDO2 only authentication on new devices

   Summary
   Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.

   Problem / Current Behavior
   In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.

   Desired Behavior (What should change)
   Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”

   When enabled
   • FIDO2 is required when signing in from a new/untrusted device.
   • OTP fallback is not offered in that same new/untrusted device flow.
   • On already trusted devices, the service may continue using the existing “trusted session” behavior.

   Trigger Condition
   FIDO2 only enforcement is triggered only when the service determines the login attempt is from:
   • a new device, or
   • an untrusted device/session

   Preconditions and Safety Net (Required before enabling)
   To prevent lockouts, require the following before the user can enable the option:

   • Recovery code generated and confirmed by user
   • At least two registered FIDO2 keys
   • A clear warning + acknowledgement: enabling this can block access if keys are lost

   Summary
   Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.

   Problem / Current Behavior
   In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.

   Desired Behavior (What should change)
   Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”

   When enabled
   • FIDO2 is required when signing in from a new/untrusted device.
   • OTP fallback is not offered in that same new/untrusted… more

   9 votes

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5. Family Plan - Slider selectable options for greater storage and user flexibility choices

   Overall Family plan issue:
   I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

   It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to Proton

   I propose a slider style option, where people select the components that are important to their family and the price adjusts accordingly on the Family Plan.

   Slider/Selectable options could include (Not all of these have to be implemented, they are just a starting list)

   1. Number of members (3-10+)
      You could have 2-10 if you want to roll duo plan into family and remove the duo tier, simplifying offerings

   2. Storage
      500gb - 1TB per user selectable.
      At present I think the family plan is poor storage value. You effectively get 500mb/user (6 users, 3TB in total).
      Duo gives you 2TB (1 TB per user) and Professional gives you 1TB per user, making Family plan look rather shabby when it comes to total storage compared.

   3. Pricing overall
      Using $x times the number of users quickly gets too costly for most families.
      A sliding discounts model based on the more members you sign up the greater the discount might do well here. Retailers use this to increase bulk sales.
      I realise there is a base cost that must be covered with profit but when one compares the cost of say the Professional plan $7.99 on discount x's 6 users with double the storage those 6 users on Professional would get, it makes the family plan discount somewhat merger in terms of cost savings.
      I think more tweaking could be done here to bolster family plan value

   4. Product inclusions
      This one is obviously tricky and could get messy in terms of product tracking but maybe having some of the products that are included be optional for a further reduction could be looked at.

   I personally am ok with the products included in the family plan but if we are to consider tweaking of the family plan, then all options should be considered

   Is it all too hard?:
   For those that think this is all too hard in terms of product offerings, in a previous lifetime I used to work in some large Telco's and we had moved some of our service offerings to this sliding selectable model and it worked.

   The hardest part wasn't the technical implementation it was convincing marketing and the business who want dedicated forecasts and defined projections to loosen up and try different things to remain competitive. Obviously you needs checks and balances in place, like limiting the plan changes per quarter or whatever your financial forecasting models are based on but that's easily doable.

   Once you go down this path you start to see that this slider selection model can be applied to other plans also.

   Overall Family plan issue:
   I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

   It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to… more

   8 votes

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6. Wero Wallet as payment method

   I really don't want to support US companies anymore. I don't want to pay with Google, Visa, Mastercard, etc.
   I also don't want to pay with cash or Bitcoin because of convinience.
   Please let us pay using Wero Wallet.

   7 votes

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7. Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.

   Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
   This would assure that users can do a recovery, even if the 1st/primary email is not available at any particular time.

   10 votes

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8. Allow security key 2FA without setting up OTP 2FA

   I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.

   337 votes

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   Started  ·  19 comments  ·  Accounts  ·  Delete…  ·  Admin →
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9. Benefits + locking in long term users

   I was thinking of a good and healthy way for both users and company to support long term users.

   I got to this idea.

   Every year a customer has a subscription they get 1% more lifetime discount. (Until the subscription is cancelled)
   So after 1 year you get 1%
   2 years 2%
   That goes up to a maximum for example 25% after being a loyal customer for 25 years.
   Or 50% after 50 years that's up to the company what they feel good about.

   If you cancel your subscription once (or can't pay it) you lose all the build up discount earned and you need to start over.
   Upgrading plans to for example a family plan or downgrading a plan should be possible without losing the discount.
   If you downgrade to a completely free account you lose the discount.
   This way long term users will want to keep their earned discount by continuing the subscription. But they will also feel happy they are not forgotten and actually receive a cheaper price then newer users.

   The company ensures that they have paying users over the long term and the users have a very good discount the longer they stay.

   I'm also specifically talking about a discount because the company can still raise the base price of the subscriptions if they want or need to.

   Lastly I the company can still promote their products with a black Friday price giving them 50% or maybe the maximum discount earned after being loyal for x amount of years. But they will only get that price the first year and each account can only use that promotion once.
   That way they would need to make a new account and email every year if they want to keep getting the black Friday promo for example. (I think this happens now also from time to time)

   What do you guys think about this?

   I was thinking of a good and healthy way for both users and company to support long term users.

   I got to this idea.

   Every year a customer has a subscription they get 1% more lifetime discount. (Until the subscription is cancelled)
   So after 1 year you get 1%
   2 years 2%
   That goes up to a maximum for example 25% after being a loyal customer for 25 years.
   Or 50% after 50 years that's up to the company what they feel good about.

   If you cancel your subscription once (or can't pay it) you lose all the build up… more

   10 votes

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10. Lumo Plus subscription should be completely independent from existing Proton subscription

    Make it possible to subscribe to Lumo Plus independently from an ongoing Unlimited/Duo/Family subscription. As it is, I cannot subscribe to Lumo Plus for one month while keeping my ongoing 24-months subscription. The only option is to convert my 24 months subscription to a 12 months subscription and add a 12 months Lumo Plus subscription. That is not what I want, so I will not try Lumo Plus for the time being.

    15 votes

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11. E-Mail confirmation upon changing or cancelling subscriptions

    Currently, I do not receive any written confusion when changing or cancelling a subscription. For the sake if transparency and accountability this should be foreseen. Also, I want to know how much I pay yearly and monthly and in which plan I am. This definitely needs improvements.

    22 votes

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12. Onetime payment for lifetime Proton Unlimited

    There is some things I see that I would never use in the Mail plus/proton pass plan, but I really would like to just pay once. I like the idea of having a 50-99year "unlimited/lifetime" since once I'm gone you can either forward the logins to a designated person I say and give them 90 days to download the archive, or just shred/delete everything once I leave the earth.

    I despise monthly payments. Its the principal of it and the fact some cars have DLC for things already built into the car is crazy. Let me bite the bullet, and you can even let me pick and choose what I want vs not so you aren't wasting resources on features I'll never use. Also I could have 3 things hitting one account causing a possible overdraft over forgetfulness.

    There is some things I see that I would never use in the Mail plus/proton pass plan, but I really would like to just pay once. I like the idea of having a 50-99year "unlimited/lifetime" since once I'm gone you can either forward the logins to a designated person I say and give them 90 days to download the archive, or just shred/delete everything once I leave the earth.

    I despise monthly payments. Its the principal of it and the fact some cars have DLC for things already built into the car is crazy. Let me bite the bullet, and… more

    8 votes

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13. Picture for your account

    For Your Proton Account you should have a custom profile picture and you can keep it blank if you want

    188 votes

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14. Make Visionary Plan Visible on All Proton Services Webpages

    I don't think it makes sense that the visionary plan can only be seen on the wallet webpage. Why isn't proton visionary visible when you look at the plans for every of the Proton services? I didn't even know there was a visionary plan until I joined the discord and I could see the role, but when I went through the Proton website I couldn't find it until someone sent me a link which showed me it can only be found on the wallet plans webpage, which doesn't make sense to me.

    14 votes

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15. Payment Plans for Individual Proton Servics (a la carte)

    It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it be nice to also have Proton VPN, multiple email addresses, etc? Sure. But this plan isn't financially feasible for everyone. Regardless of which Unlimited service it is, I imagine I’m not the only one who would benefit from this proposal. Even if the a la carte prices were slightly more than their prices in the bundled plans, this would allow users to afford the privacy-friendly services they want & give Proton some income from users like me who currently provide nothing.

    It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it… more

    7 votes

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16.  Proton Unlimited Lite – for everyday users

    Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

    I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
    • Proton Mail (basic inbox)
    • 20–30 GB of Proton Drive for secure document backup
    • Proton Pass for password management (including 2FA)
    • Optional family add‑on so households can share the same subscription

    The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full “Unlimited” suite advertises everything (500 GB, 10 VPN connections, crypto wallet, calendar, etc.) that most regular users will never use. By offering a streamlined “Lite” package, Proton could attract a broader audience that wants privacy without paying for features they don’t need. This would make Proton a truly viable mainstream alternative to the big U.S. providers.

    Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

    I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
    • Proton Mail (basic inbox)
    • 20–30 GB of Proton Drive for secure document backup
    • Proton Pass for password management (including 2FA)
    • Optional family add‑on so households can share the same subscription

    The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full… more

    7 votes

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17. Purchase extra domains

    It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.

    While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.

    8 votes

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18. Automatically re-enable other email addresses when premium account is reinstated

    Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.

    7 votes

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19. Storage: 1 GB is not enough on the free plan, but as a pensioner I cannot afford expensive plans.

    I would be happy for you to automatically delete all emails above my 1GB limit, so that is when my storage starts to fill up.
    
    Can you do this? Keep my stored emails just below 1GB?

    I would like to stay with Proton, otherwise I have to go back to Gmail.

    11 votes

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20. Shared folders for proton drive with business plans

    Add shared Folders or a Common proton drive for all proton users within a business plan of one company.

    It would be great to have a company wide proton drive where ieach folder can have access rights for a List of users.

    7 votes

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