250 results found

1. Include Lumo in Proton unlimited discounted in 2 years plan as an option
   14 votes

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   1 comment  ·  Plans  ·  Delete…  ·  Admin →
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2. Feature Request: FIDO2 only authentication on new devices

   Summary
   Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.

   Problem / Current Behavior
   In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.

   Desired Behavior (What should change)
   Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”

   When enabled
   • FIDO2 is required when signing in from a new/untrusted device.
   • OTP fallback is not offered in that same new/untrusted device flow.
   • On already trusted devices, the service may continue using the existing “trusted session” behavior.

   Trigger Condition
   FIDO2 only enforcement is triggered only when the service determines the login attempt is from:
   • a new device, or
   • an untrusted device/session

   Preconditions and Safety Net (Required before enabling)
   To prevent lockouts, require the following before the user can enable the option:

   • Recovery code generated and confirmed by user
   • At least two registered FIDO2 keys
   • A clear warning + acknowledgement: enabling this can block access if keys are lost

   Summary
   Add an account security option that enforces FIDO2 security keys as the only allowed 2FA method when a user signs in from a new or untrusted device.

   Problem / Current Behavior
   In the current login flow, when a user has a FIDO2 key enabled the user can fallback to OTP-based 2FA rolling codes. This creates a downgrade path.

   Desired Behavior (What should change)
   Provide a ON/OFF setting such as: “Require FIDO2 security key for new/untrusted devices.”

   When enabled
   • FIDO2 is required when signing in from a new/untrusted device.
   • OTP fallback is not offered in that same new/untrusted… more

   11 votes

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3. Adjust prices for 3rd-world economies

   Direct conversions from USD are ridiculously expensive.

   Your discounted 1st year plan costs more than most graduates earn in a month.

   58 votes

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   4 comments  ·  Plans  ·  Delete…  ·  Admin →
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4. allow users to buy services à la carte

   Allow users to by services à la carte. For example being able to purchase Drive+ and Mail+ without being forced to pay for the Unlimited bundle.

   The current system incentivizes users to break the TOS since its usually cheaper to have separate accounts with an individual service attached if you don't require the majority of benefits included with Unlimited.

   148 votes

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   8 comments  ·  Plans  ·  Delete…  ·  Admin →
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5. Unlimited hide-my-email aliases in all plans

   When considering to offer an additional value to users, the free Proton Mail plan should include unlimited hide-my-email aliases. This will distinct you from other mail providers. At the moment it is rather annoying that aliases are limited to 10 aliases.

   35 votes

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   7 comments  ·  Plans  ·  Delete…  ·  Admin →
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6. Family Plan - Slider selectable options for greater storage and user flexibility choices

   Overall Family plan issue:
   I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

   It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to Proton

   I propose a slider style option, where people select the components that are important to their family and the price adjusts accordingly on the Family Plan.

   Slider/Selectable options could include (Not all of these have to be implemented, they are just a starting list)

   1. Number of members (3-10+)
      You could have 2-10 if you want to roll duo plan into family and remove the duo tier, simplifying offerings

   2. Storage
      500gb - 1TB per user selectable.
      At present I think the family plan is poor storage value. You effectively get 500mb/user (6 users, 3TB in total).
      Duo gives you 2TB (1 TB per user) and Professional gives you 1TB per user, making Family plan look rather shabby when it comes to total storage compared.

   3. Pricing overall
      Using $x times the number of users quickly gets too costly for most families.
      A sliding discounts model based on the more members you sign up the greater the discount might do well here. Retailers use this to increase bulk sales.
      I realise there is a base cost that must be covered with profit but when one compares the cost of say the Professional plan $7.99 on discount x's 6 users with double the storage those 6 users on Professional would get, it makes the family plan discount somewhat merger in terms of cost savings.
      I think more tweaking could be done here to bolster family plan value

   4. Product inclusions
      This one is obviously tricky and could get messy in terms of product tracking but maybe having some of the products that are included be optional for a further reduction could be looked at.

   I personally am ok with the products included in the family plan but if we are to consider tweaking of the family plan, then all options should be considered

   Is it all too hard?:
   For those that think this is all too hard in terms of product offerings, in a previous lifetime I used to work in some large Telco's and we had moved some of our service offerings to this sliding selectable model and it worked.

   The hardest part wasn't the technical implementation it was convincing marketing and the business who want dedicated forecasts and defined projections to loosen up and try different things to remain competitive. Obviously you needs checks and balances in place, like limiting the plan changes per quarter or whatever your financial forecasting models are based on but that's easily doable.

   Once you go down this path you start to see that this slider selection model can be applied to other plans also.

   Overall Family plan issue:
   I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

   It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to… more

   9 votes

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   1 comment  ·  Plans  ·  Delete…  ·  Admin →
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7. Lumo Plus subscription should be completely independent from existing Proton subscription

   Make it possible to subscribe to Lumo Plus independently from an ongoing Unlimited/Duo/Family subscription. As it is, I cannot subscribe to Lumo Plus for one month while keeping my ongoing 24-months subscription. The only option is to convert my 24 months subscription to a 12 months subscription and add a 12 months Lumo Plus subscription. That is not what I want, so I will not try Lumo Plus for the time being.

   18 votes

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   3 comments  ·  Plans  ·  Delete…  ·  Admin →
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8. Benefits + locking in long term users

   I was thinking of a good and healthy way for both users and company to support long term users.

   I got to this idea.

   Every year a customer has a subscription they get 1% more lifetime discount. (Until the subscription is cancelled)
   So after 1 year you get 1%
   2 years 2%
   That goes up to a maximum for example 25% after being a loyal customer for 25 years.
   Or 50% after 50 years that's up to the company what they feel good about.

   If you cancel your subscription once (or can't pay it) you lose all the build up discount earned and you need to start over.
   Upgrading plans to for example a family plan or downgrading a plan should be possible without losing the discount.
   If you downgrade to a completely free account you lose the discount.
   This way long term users will want to keep their earned discount by continuing the subscription. But they will also feel happy they are not forgotten and actually receive a cheaper price then newer users.

   The company ensures that they have paying users over the long term and the users have a very good discount the longer they stay.

   I'm also specifically talking about a discount because the company can still raise the base price of the subscriptions if they want or need to.

   Lastly I the company can still promote their products with a black Friday price giving them 50% or maybe the maximum discount earned after being loyal for x amount of years. But they will only get that price the first year and each account can only use that promotion once.
   That way they would need to make a new account and email every year if they want to keep getting the black Friday promo for example. (I think this happens now also from time to time)

   What do you guys think about this?

   I was thinking of a good and healthy way for both users and company to support long term users.

   I got to this idea.

   Every year a customer has a subscription they get 1% more lifetime discount. (Until the subscription is cancelled)
   So after 1 year you get 1%
   2 years 2%
   That goes up to a maximum for example 25% after being a loyal customer for 25 years.
   Or 50% after 50 years that's up to the company what they feel good about.

   If you cancel your subscription once (or can't pay it) you lose all the build up… more

   11 votes

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   0 comments  ·  Plans  ·  Delete…  ·  Admin →
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9. Allow security key 2FA without setting up OTP 2FA

   I would greatly appreciate if you could allow users to set up 2-factor authentication using a U2F/FIDO2 security key, without also having to set up OTP-based 2FA.

   352 votes

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   Started  ·  20 comments  ·  Accounts  ·  Delete…  ·  Admin →
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10. Monero as a direct payment option

    Proton should support Monero payments for all services, in particular email and VPN.

    At present, Proton does not accept Monero payments directly, but rather refer to some 3rd party option.

    This proposal is specifically regarding Proton accepting Monero payments directly, similar to how they currently do for Bitcoin.

    7 votes

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    2 comments  ·  Payments  ·  Delete…  ·  Admin →
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11. Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.

    Add allowing a second email for account recovery, or possibly add multiple email accounts for recovery.
    This would assure that users can do a recovery, even if the 1st/primary email is not available at any particular time.

    10 votes

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12. Shared folders for proton drive with business plans

    Add shared Folders or a Common proton drive for all proton users within a business plan of one company.

    It would be great to have a company wide proton drive where ieach folder can have access rights for a List of users.

    9 votes

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    1 comment  ·  Plans  ·  Delete…  ·  Admin →
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13.  Proton Unlimited Lite – for everyday users

    Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

    I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
    • Proton Mail (basic inbox)
    • 20–30 GB of Proton Drive for secure document backup
    • Proton Pass for password management (including 2FA)
    • Optional family add‑on so households can share the same subscription

    The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full “Unlimited” suite advertises everything (500 GB, 10 VPN connections, crypto wallet, calendar, etc.) that most regular users will never use. By offering a streamlined “Lite” package, Proton could attract a broader audience that wants privacy without paying for features they don’t need. This would make Proton a truly viable mainstream alternative to the big U.S. providers.

    Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

    I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
    • Proton Mail (basic inbox)
    • 20–30 GB of Proton Drive for secure document backup
    • Proton Pass for password management (including 2FA)
    • Optional family add‑on so households can share the same subscription

    The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full… more

    8 votes

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14. Picture for your account

    For Your Proton Account you should have a custom profile picture and you can keep it blank if you want

    198 votes

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    10 comments  ·  Accounts  ·  Delete…  ·  Admin →
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15. E-Mail confirmation upon changing or cancelling subscriptions

    Currently, I do not receive any written confusion when changing or cancelling a subscription. For the sake if transparency and accountability this should be foreseen. Also, I want to know how much I pay yearly and monthly and in which plan I am. This definitely needs improvements.

    23 votes

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    1 comment  ·  Plans  ·  Delete…  ·  Admin →
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16. Onetime payment for lifetime Proton Unlimited

    There is some things I see that I would never use in the Mail plus/proton pass plan, but I really would like to just pay once. I like the idea of having a 50-99year "unlimited/lifetime" since once I'm gone you can either forward the logins to a designated person I say and give them 90 days to download the archive, or just shred/delete everything once I leave the earth.

    I despise monthly payments. Its the principal of it and the fact some cars have DLC for things already built into the car is crazy. Let me bite the bullet, and you can even let me pick and choose what I want vs not so you aren't wasting resources on features I'll never use. Also I could have 3 things hitting one account causing a possible overdraft over forgetfulness.

    There is some things I see that I would never use in the Mail plus/proton pass plan, but I really would like to just pay once. I like the idea of having a 50-99year "unlimited/lifetime" since once I'm gone you can either forward the logins to a designated person I say and give them 90 days to download the archive, or just shred/delete everything once I leave the earth.

    I despise monthly payments. Its the principal of it and the fact some cars have DLC for things already built into the car is crazy. Let me bite the bullet, and… more

    8 votes

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17. Make Visionary Plan Visible on All Proton Services Webpages

    I don't think it makes sense that the visionary plan can only be seen on the wallet webpage. Why isn't proton visionary visible when you look at the plans for every of the Proton services? I didn't even know there was a visionary plan until I joined the discord and I could see the role, but when I went through the Proton website I couldn't find it until someone sent me a link which showed me it can only be found on the wallet plans webpage, which doesn't make sense to me.

    14 votes

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18. Automatically re-enable other email addresses when premium account is reinstated

    Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.

    8 votes

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19. Purchase extra domains

    It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.

    While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.

    9 votes

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20. Storage: 1 GB is not enough on the free plan, but as a pensioner I cannot afford expensive plans.

    I would be happy for you to automatically delete all emails above my 1GB limit, so that is when my storage starts to fill up.
    
    Can you do this? Keep my stored emails just below 1GB?

    I would like to stay with Proton, otherwise I have to go back to Gmail.

    13 votes

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    3 comments  ·  Payments  ·  Delete…  ·  Admin →
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