325 results found

1. Add a 7-day grace period to undo account deletion

   Currently, deleting a Proton account is immediate and irreversible. I propose adding a 7-day "grace period" (or pending deletion state) after a user requests to delete their account.

   Why is this needed?


   • Accidental Deletion & Regret: Users might make a hasty decision or accidentally confirm deletion. A small window allows them to change their mind and avoid losing critical emails, Drive files, and Passwords.


   • Account Hijacking: If a malicious actor gains access to a user's account, they can currently delete it instantly to destroy data. A 7-day window gives the real owner a chance to recover the account before everything is permanently wiped.


   • Industry Standard: Most major tech platforms offer a recovery window (e.g., 14 to 30 days) for exactly these reasons. A 7-day window strikes a perfect balance between user security and prompt data removal.

   How it would work:
   When a user deletes their account, it logs them out and disables incoming mail. If they log back in within 7 days, they get a prompt asking if they want to cancel the deletion request and restore the account. After 7 days, the data is permanently wiped from Proton's servers.

   Since encrypted data already remains on Proton's backup servers for a standard period after deletion, I am not asking to change the data retention policy. I simply request that the immediate destruction of the user's Private Encryption Keys is delayed by 7 days. During this grace period, the account is disabled, but the keys remain intact to allow full recovery if needed.

   Currently, deleting a Proton account is immediate and irreversible. I propose adding a 7-day "grace period" (or pending deletion state) after a user requests to delete their account.

   Why is this needed?


   • Accidental Deletion & Regret: Users might make a hasty decision or accidentally confirm deletion. A small window allows them to change their mind and avoid losing critical emails, Drive files, and Passwords.


   • Account Hijacking: If a malicious actor gains access to a user's account, they can currently delete it instantly to destroy data. A 7-day window gives the real owner a chance to recover the account before everything… more

   12 votes

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2. Multi-Generational Family Plan

   Heading: Multi-Generational Family Plan Scaling

   Multi-Generational Family Plan

   As a Proton Family Plan Organizer,
   I want to expand my plan's capacity beyond the default 6-user limit to include extended family members (such as aging parents),
   So that I can secure their digital privacy and manage their accounts for them under a single, unified subscription.

   17 votes

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3. Make the subscription modular

   I would really like to have the choice which service I want to pay for/use. For example: I'm using the unlimited plan for 2 years now and I never touched Proton Wallet.

   I would like it if every service has it's own price, so you can pick exactly what you want. Including Lumo, Meet and Standard Notes (hopefully they make a Proton Notes, but that's a different issue).

   Please make this happen. Thank you

   13 votes

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4. reminder of upcomming payment

   i keep forgetting when an payment is comming up an pop i-up reminder or as the failed payment bar on top

   130 votes

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   4 comments  ·  Payments  ·  Delete…  ·  Admin →
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5. Storage breakdown by service usage

   Display a breakdown of the storage space which each of the services is using, currently the system only shows the "total" space available but there is no way to know specifically how much of it is being used by email, which on a free tier has specific storage limitations (1 GB if additional tasks done).

   This is important if a user is moving from a paid tier to the free one for example to ensure they remain within storage limits.

   91 votes

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6. Start Accepting SEPA Direct Debit as a Payment Option

   Dear Proton Team, I would like to suggest and request for Proton to accept SEPA Direct Debit as a Payment Option.
   Right now, all Options are either under US Jurisdiction (Credit Cards, Apple Pay, Google Pay) or highly manual and non-refundable (Crypto, Cash).
   Not only is SEPA Direct Debit a very affordable and privacy oriented way to pay (since there is no man in the middle), it would also strengthen European Independence and sovereignty.

   8 votes

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   2 comments  ·  Payments  ·  Delete…  ·  Admin →
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7. Stop sponsoring politically-oriented and far-right youtube channels or content

   I noticed that a far-right youtube channel is sponsored by Proton.
   Please do not sponsor politically-oriented youtube channels or content !

   Source: https://www.youtube.com/watch?v=8aUdWFfKCog and active sponsoring link https://proton.me/vincentlapierre

   14 votes

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8. Scheduled Account-Wide Login Restrictions (All Proton Services)

   My Idea

   I'd like the ability to choose specific hours when my Proton Mail and all the others Proton apps as well cannot accept new logins.

   Example:

   Set account to close from 8 PM to 7 AM daily
   No one (including myself) can log in during this window
   Automatically reopens at 7 AM
   Why This Matters

   When I'm sleeping, I don't want to worry about someone getting into my account if credentials are compromised or if there's physical access to a device. This would add a temporal security layer beyond password and 2FA.

   Key Requirements

   Flexible time windows — Choose start/end times, days of week
   Toggle on/off — Enable or disable instantly without losing settings
   Trusted device option — Certain devices could bypass restriction if needed

   My Idea

   I'd like the ability to choose specific hours when my Proton Mail and all the others Proton apps as well cannot accept new logins.

   Example:

   Set account to close from 8 PM to 7 AM daily
   No one (including myself) can log in during this window
   Automatically reopens at 7 AM
   Why This Matters

   When I'm sleeping, I don't want to worry about someone getting into my account if credentials are compromised or if there's physical access to a device. This would add a temporal security layer beyond password and 2FA.

   Key Requirements

   Flexible time windows — Choose… more

   8 votes

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9. Include just SOME of the paid Standard Notes features with Proton Unlimited

   Personally, I'd love to see the following paid Standard Notes features included with Proton Unlimited for free:
   -write and edit markdown and rich text, checklists, code snippets, and more with the powerful Super note type
   -create spreadsheets with advanced formulas and rich formatting
   -use the web clipper to save web pages as notes

   I understand maybe there are contractual or financial reasons Proton can't make the ENTIRE $120 Standard Notes Professional plan included with the Proton Unlimited Plan (which ironically is the same price). But the free version of Standard Notes is really pretty rudimentary, and I'm guessing 99% of us who aren't lottery winners don't want to double our Proton subscription for tons of other Standard Notes features mostly useful to professional journalists.

   But those 3 features above I think would really enhance the usefulness of Standard Notes to Proton Unlimited subscribers, while still maintaining extra value for journalists and others who can justify spending more for the extra features.

   Perhaps it would be easier to make a 4th Standard Notes Tier (in addition to Free, Productivity, and Professional) called "Value" or something, and you could charge $20 for it, but then include that with Proton Unlimited. Just my two cents. I hope you'll consider it.

   Personally, I'd love to see the following paid Standard Notes features included with Proton Unlimited for free:
   -write and edit markdown and rich text, checklists, code snippets, and more with the powerful Super note type
   -create spreadsheets with advanced formulas and rich formatting
   -use the web clipper to save web pages as notes

   I understand maybe there are contractual or financial reasons Proton can't make the ENTIRE $120 Standard Notes Professional plan included with the Proton Unlimited Plan (which ironically is the same price). But the free version of Standard Notes is really pretty rudimentary, and I'm guessing 99% of… more

   18 votes

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10. Sign in to the account with email aliases

    I would like us to be able to choose the emails (main account email and email alias) that can be used to authenticate on the account. Currently it is possible to authenticate with all emails, principal and alias, this can induce a security risk by multiplying the connection possibilities.

    12 votes

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11. Exclude Proton Pass From Account Suspension

    As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
    I want to still have access to Proton Pass
    So that I am not locked out of non-proton services

    We understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to prevent email abuse, like spamming. Consider reworking the suspension to be more measured, for example only suspending specific services like mail or better yet just the ability to send email other than to proton support. Suspending access to proton pass and other services like drive, especially due to a false positive, is catastrophic for legitimate proton users; as it locks them out of critical non-proton services like online banking, government services and so forth. This is the number one reason Proton Pass cannot be relied upon; the fact that it can so easily become inaccessible and with it a user’s access to all other critical non-proton services. This is the one thing that keeps coming up when I talk to friends and family about moving to proton pass; the fact that someone always knows someone who lost access to pass, even if briefly for a day or two, and don’t want to risk migrating to pass from other password managers as a result. Personally I’ve never heard of anyone getting locked out of other password managers by the companies that provide them but with proton I’ve heard multiple times how this has happened; and then it happened to me for a few days (fortunately it had my passwords backed up in another password managers; but really I shouldn’t have to)

    As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
    I want to still have access to Proton Pass
    So that I am not locked out of non-proton services

    We understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to… more

    8 votes

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12. Family Plan - Slider selectable options for greater storage and user flexibility choices

    Overall Family plan issue:
    I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

    It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to Proton

    I propose a slider style option, where people select the components that are important to their family and the price adjusts accordingly on the Family Plan.

    Slider/Selectable options could include (Not all of these have to be implemented, they are just a starting list)

    1. Number of members (3-10+)
       You could have 2-10 if you want to roll duo plan into family and remove the duo tier, simplifying offerings

    2. Storage
       500gb - 1TB per user selectable.
       At present I think the family plan is poor storage value. You effectively get 500mb/user (6 users, 3TB in total).
       Duo gives you 2TB (1 TB per user) and Professional gives you 1TB per user, making Family plan look rather shabby when it comes to total storage compared.

    3. Pricing overall
       Using $x times the number of users quickly gets too costly for most families.
       A sliding discounts model based on the more members you sign up the greater the discount might do well here. Retailers use this to increase bulk sales.
       I realise there is a base cost that must be covered with profit but when one compares the cost of say the Professional plan $7.99 on discount x's 6 users with double the storage those 6 users on Professional would get, it makes the family plan discount somewhat merger in terms of cost savings.
       I think more tweaking could be done here to bolster family plan value

    4. Product inclusions
       This one is obviously tricky and could get messy in terms of product tracking but maybe having some of the products that are included be optional for a further reduction could be looked at.

    I personally am ok with the products included in the family plan but if we are to consider tweaking of the family plan, then all options should be considered

    Is it all too hard?:
    For those that think this is all too hard in terms of product offerings, in a previous lifetime I used to work in some large Telco's and we had moved some of our service offerings to this sliding selectable model and it worked.

    The hardest part wasn't the technical implementation it was convincing marketing and the business who want dedicated forecasts and defined projections to loosen up and try different things to remain competitive. Obviously you needs checks and balances in place, like limiting the plan changes per quarter or whatever your financial forecasting models are based on but that's easily doable.

    Once you go down this path you start to see that this slider selection model can be applied to other plans also.

    Overall Family plan issue:
    I see people wanting different things for the Family Plan, some say there is too much storage (I personally do not agree with this), some say it needs more storage, others say it needs to allow for more users, while others want certain services and other don't want certain services.

    It seems to me we are running up against the truth that 'there is no standard family', so the standard 6 member / 500 gb per member model doesn't fit the needs of many. We need a more flexible offering to attract more people over to… more

    29 votes

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13. Proton should warn about the process, limitations and conditions for unlinking an account before promoting linking !!!!

    Must delete all of that accounts emails??!! Only one unlink per year.??!!

    Is Proton trying to outdo Google in crappiness?

    4 votes

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14. A reduced price Meet option for Unlimited Plan subscribers.

    I would subscribe to Proton Meet if there were a lower priced option for existing Unlimited Plan subscribers that allowed for longer meetings. I typically have 2 meetings every two months, but their duration can be up to 4 hours. This is for non-commercial use by groups of retired persons. - The business plans are too expensive as is for this type of use.

    Perhaps I am an outlier from a marketing point of view, but I thought that I would mention this. My fall-back is to continue to use Jitsi.

    15 votes

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15. Safeguard Preferred Email on Downgrade

    Safeguard Preferred Email on Downgrade

    As a Paid Proton User,
    I want to change my primary account username to any other active Proton alias I own,
    So that my preferred email address remains the permanent, primary identifier for my account even if I downgrade to the free tier in the future.

    10 votes

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16. anonymous code instead of username in cash payments

    I love the privacy-first approach of your services, but I noticed a gap when using cash payments by mail. Currently, you require users to write their Proton username on the envelope to identify the account for crediting
    Suggested improvement:
    Generate a unique, anonymous payment reference code (e.g., PAY-8XJQ92-MNB7) in the user's account dashboard. The user writes only that code on the paper inside the envelope—not their username. Proton links the code to the account internally.
    This small addition would make cash payments truly anonymous end-to-end. Thank you for considering it.

    Best regards

    3 votes

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    4 comments  ·  Payments  ·  Delete…  ·  Admin →
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17. Allow mixed subscription plans per user in Proton Business

    Please allow Proton Business administrators to assign different subscription tiers to individual users within the same organization.

    For example, some employees only need Proton Mail Essentials, while others require the full Proton Workspace Standard or Premium features. Currently, organizations must place every user on the same plan, which can create unnecessary costs and make Proton less practical for teams with different roles and requirements.

    Administrators should be able to:
    Assign a plan or license to each user individually.
    Upgrade or downgrade selected users.
    View per-user pricing and feature allocation.
    Manage all users under one organization, domain, and invoice.

    Mixed per-user licensing is already common among other business productivity platforms. Supporting it would make Proton more flexible and cost-effective for organizations of all sizes.

    Please allow Proton Business administrators to assign different subscription tiers to individual users within the same organization.

    For example, some employees only need Proton Mail Essentials, while others require the full Proton Workspace Standard or Premium features. Currently, organizations must place every user on the same plan, which can create unnecessary costs and make Proton less practical for teams with different roles and requirements.

    Administrators should be able to:
    Assign a plan or license to each user individually.
    Upgrade or downgrade selected users.
    View per-user pricing and feature allocation.
    Manage all users under one organization, domain, and invoice.

    Mixed per-user… more

    6 votes

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18. Be able to merge Individual Proton account into one Duo or a Family plan.

    I have Proton Unlimited and love it. Wife finally wants to migrate from Gmail(SpyMail) but she doesn't use all the other google nor proton products. If we both have individual accounts; can the two proton accounts be merged under one Proton account in the future like a Duo or a Family plan when our kids are old enough?

    96 votes

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19. Student discounts shouldn't only last one year

    Many other subsciption services like Spotify for example have at least opted for 4 years max, which would make way more sense since that is a realistic duration of studying. Affording your own privacy shouldn't be a privilege which you have to get into financial trouble for as a student.

    76 votes

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20. Modular bundles for PLUS users

    Hi, I love your services! I'm currently using Proton Mail Plus and I'd like to suggest a "Modular Bundle" system.

    It would be amazing if we could pick and choose additional services (like Proton Pass) and add them to our existing Plus plan with a loyalty discount (e.g. 40%). Currently, the jump to the Unlimited plan is quite big if someone only needs two specific services.

    Allowing us to customize our plans would be a game-changer for the community!

    Thanks for your hard work,

    4 votes

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    11 comments  ·  Plans  ·  Delete…  ·  Admin →
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