325 results found

1. Allow for an upgrade path in Google Play......

   I am stuck after buying a Pass Plus subscription. No upgrade path in Google Play, no way out, no support. Contacted both Proton support and Google support. No help from either ends. Only 2 options are:
   1. Wait until my subscription expires NEXT YEAR in September PLUS another 60 day grace period they have to keep themselves linked to you as long as possible. And there's no guarantee they will even unlink themselves after waiting for OVER A YEAR! These are just fairytales.
   2. Make a new account and subscribe online and pay full price and lose my current domain.

   So now I cannot buy any other service with this Proton account. I haven't seen such lack of disregard in my life. It's like you don't want to make money.

   I am stuck after buying a Pass Plus subscription. No upgrade path in Google Play, no way out, no support. Contacted both Proton support and Google support. No help from either ends. Only 2 options are:
   1. Wait until my subscription expires NEXT YEAR in September PLUS another 60 day grace period they have to keep themselves linked to you as long as possible. And there's no guarantee they will even unlink themselves after waiting for OVER A YEAR! These are just fairytales.
   2. Make a new account and subscribe online and pay full price and lose my current domain.

   … more

   6 votes

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   2 comments  ·  Plans  ·  Delete…  ·  Admin →
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2. Visionary + Business Suite Plan

   I would like a combination of the Visunar plan and the business plan.
   A subscription where you can manage both features.
   I would consider it worth €150 a month for 10 users + 1 VPN IP server.
   The API key should be easier to manage.
   You should be able to delete the IP monitoring logs yourself.
   The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.

   I would like to test the beta features.

   7 votes

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   2 comments  ·  Plans  ·  Delete…  ·  Admin →
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3. Mail Plus Family Plan – Affordable Secure Email for The Whole Family

   I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

   Feature Overview

   Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
   Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
   Individual Mailboxes: Each family member gets a separate, fully encrypted account with their own login.
   Billing: Monthly or annual (annual retains the usual 23 % savings)
   

   Why It Helps

   Lowers the cost barrier, encouraging wider adoption of secure email.
   Centralizes payment and user management, simplifying setup for less‑tech‑savvy relatives.
   Increases retention and opens upsell opportunities for other Proton products later.
   

   I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

   Feature Overview

   Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
   Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
   Individual Mailboxes: Each family member gets a separate, fully encrypted account with

   … more
   6 votes

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4. Pay per GB

   Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.

   Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.

   The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user base.

   This can the max usage hit per month, but it would be nicer if it was calculated per day, invoiced per month. With post-pay you never have to worry about running out of storage. Another option would be standard (smaller) increments, reserved up front (pre-pay).

   Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.

   Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.

   The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user… more

   113 votes

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   8 comments  ·  Payments  ·  Delete…  ·  Admin →
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5. Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them

   I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

   I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

   But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

   But I see a different way. But DO I REALLY have no choice other than to create a completely new Proton Account just to get ProtonPass Plus without having to pay for things I do not want???

   I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

   I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

   But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

   But I see a different way. But DO I REALLY have no choice other than to… more

   3 votes

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6. "Make the creation of files free please"

   I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.

   3 votes

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7. App-based MFA

   I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.

   4 votes

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8. multi user plan in apple store

   Apple and google store don't support multi user i.e family plans not there is local pricing available, given some countries have restriction to send foreign currency is it posisble to get these plans in apple or Google play store so it is easier for people to subscribe, the single user plans are allready available.

   3 votes

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   1 comment  ·  Plans  ·  Delete…  ·  Admin →
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9. Show the Proton account creation date in the settings

   To mark the 10 years anniversary of Proton, many look back at when their accounts were created. Showing a simple "Account created on ...." on the Dashboard or Account section of the settings would be nice to keep the date in mind. Also that helps knowing when anniversary storage drops will fall! :D

   163 votes

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10. Customer service phone number h

    I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine

    8 votes

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    30 comments  ·  Accounts  ·  Delete…  ·  Admin →
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11. Family Plans - I have 7 people in my family - can we increase beyond 6?

    I have 7 people in my family - can we increase beyond 6?

    185 votes

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    17 comments  ·  Plans  ·  Delete…  ·  Admin →
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12. I want to add VPN to my Mail Plus account and take advantage of the end of summer sale

    The end of summer sale is tempting but I already have products from other providers so I don't need the whole Unlimited offering. Besides which, after a year the price would escalate and I couldn't justify the expense. I want to add VPN to my existing Mail Plus account, preferably via the end of summer discount, but I can't find a way to do this. Why can't I have Mail Plus plus VPN? (I previously posted this on Reddit but I'm unable to view Proton's response for some reason)

    7 votes

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13. Greater Clarity

    I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems a good many others have met the same disappointment.

    I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems… more

    6 votes

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14. Visionary Accounts Should have access to one Dedicated VPN Server

    I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years

    17 votes

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    3 comments  ·  Plans  ·  Delete…  ·  Admin →
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15. Stop locking advertised 1GB of storage behind a 15-day call to action

    One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
    It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.

    6 votes

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16. Add Twint please

    As a Swiss Company i really expected that i could pay with Twint.

    7 votes

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    3 comments  ·  Payments  ·  Delete…  ·  Admin →
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17. Lowest Cost Family Plan

    Guys - I would love to purchase and support Proton, but the pricing needs to be changed up. I'm not sure where y'all are at, but not all Americans are rich. My wife and I are both teachers. We keep all our important stuff in ProtonMail for security, but we have access to M365 and Google for free, and practically no limit on space or features.

    I would pay for Proton Mail - just because. If I could get everything for my family for something like $99 a year, I would do it. I think you would have a ton of sales pouring in if you did the family plan for $99. Sometimes the overwhelming sales will make up for any lost profit.

    Please - think about it!

    Guys - I would love to purchase and support Proton, but the pricing needs to be changed up. I'm not sure where y'all are at, but not all Americans are rich. My wife and I are both teachers. We keep all our important stuff in ProtonMail for security, but we have access to M365 and Google for free, and practically no limit on space or features.

    I would pay for Proton Mail - just because. If I could get everything for my family for something like $99 a year, I would do it. I think you would have a ton… more

    8 votes

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18. Create a cheaper Unlimited Lite Plan

    12.99€ is a lot of money for a lot of people, but the Free plan might not be enough, so I’d really like to have a Unlimited lite plan that’s cheaper with less features

    Maybe only 100gb of cloud
    10 Calenders
    100 Simplelogin aliases
    5 VPN Users
    5 Emails
    That maybe priced at 7.99€ a month or 84€ per Year

    To make the switch from data stealing companies easier and cheaper for a lot of people who might not be able to pay 12.99 a month/ 120€ per Year or aren’t from a first world county where it can be a big percentage of salary, but still value their privacy and aren’t satisfied with the Free plan.

    12.99€ is a lot of money for a lot of people, but the Free plan might not be enough, so I’d really like to have a Unlimited lite plan that’s cheaper with less features

    Maybe only 100gb of cloud
    10 Calenders
    100 Simplelogin aliases
    5 VPN Users
    5 Emails
    That maybe priced at 7.99€ a month or 84€ per Year

    To make the switch from data stealing companies easier and cheaper for a lot of people who might not be able to pay 12.99 a month/ 120€ per Year or aren’t from a first world county where it can be… more

    8 votes

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    1 comment  ·  Plans  ·  Delete…  ·  Admin →
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19. Implement passkey upgrade .wellknown for proton accounts

    This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
    The domains should be https://account.proton.me/ and https://account.protonvpn.com/

    Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/

    Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
    and
    https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.html

    This would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.

    30 votes

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20. Suggestions for Billing and Payment Options

    Dear ProtonMail Team,

    I have two ideas that could make your service even more convenient for customers:
    1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
    2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.

    Thank you for considering these suggestions.

    Best regards

    7 votes

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