Paolo
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Paolo
commented
Sometimes when you send an email you really expect an answer back, but once the email goes to Sent folder, it's not visible in the inbox, and it's easy to forget.
Would be nice when sending an email, to enable/disable "answer tracking", so even after sending the email remain clearly visible in the inbox until an answer is received.
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860 votes
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Skills are a great way to add custom capabilities to agents.
Would be great to see them in Lumo, managed in a central place, shared among chats, and editable by the user.