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  1. 20 votes

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    2 comments  ·  Lumo » New feature  ·  Admin →
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  2. 6 votes

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    0 comments  ·  Lumo » New feature  ·  Admin →
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  3. 31 votes

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    2 comments  ·  Lumo » New feature  ·  Admin →
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    Paolo commented  · 

    Skills are a great way to add custom capabilities to agents.
    Would be great to see them in Lumo, managed in a central place, shared among chats, and editable by the user.

    Paolo supported this idea  · 
  4. 23 votes

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  5. 12 votes

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  6. 449 votes

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  7. 718 votes

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  8. 874 votes

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  9. 213 votes

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    7 comments  ·  Lumo » New feature  ·  Admin →
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  10. 401 votes

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    27 comments  ·  Lumo » New feature  ·  Admin →
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  11. 348 votes

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    11 comments  ·  Lumo » New feature  ·  Admin →
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  12. 680 votes

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    71 comments  ·  Lumo » New feature  ·  Admin →
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  13. 1,048 votes

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    81 comments  ·  Lumo » New feature  ·  Admin →
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  14. 12 votes

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  15. 3 votes

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  16. 455 votes

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    Paolo commented  · 

    Sometimes when you send an email you really expect an answer back, but once the email goes to Sent folder, it's not visible in the inbox, and it's easy to forget.

    Would be nice when sending an email, to enable/disable "answer tracking", so even after sending the email remain clearly visible in the inbox until an answer is received.

    Paolo supported this idea  · 
  17. 221 votes

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  18. 359 votes

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  19. 5 votes

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  20. 20 votes

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