Accounts & payments
135 results found
-
Choose which identity to keep when downgrading
Please add the feature to allow paid users to decide which identity they get to keep if they return to the free plan.
I signed up with a protonmail.ch address but found myself mostly giving people my protonmail.com address. I want to go back to a free plan now but not being able to change my primary identity to the .com address is a problem.
100 votes -
Add security questions
You can add security questions on resetting password - after clicking link sent to recovery email, before you can enter new password, you should answer two (or three) security questions.
This will be additional security for resetting password.
90 votesAt this point, security questions have been shown to not be an effective way to validate a users identity. At this time the recovery email address is our sole means of identifying users ownership of an account.
-
Import private keys
So we use multiple keys on one account. Eg. to continue using an old key from a previous email account with your new ProtonMail account.
88 votesWe will be adding full key management in the future.
-
Be able to merge Individual Proton account into one Duo or a Family plan.
I have Proton Unlimited and love it. Wife finally wants to migrate from Gmail(SpyMail) but she doesn't use all the other google nor proton products. If we both have individual accounts; can the two proton accounts be merged under one Proton account in the future like a Duo or a Family plan when our kids are old enough?
83 votes -
Unlimited accounts for catch-all email addresses
I am a premium paying member of proton mail who uses a catch-all email domain.
I use many prefixes such as:
moving@address.com
apartment@address.com
work@address.com
personal@address.com
name@address.com
etc.In order to send email from these addresses, I must have accounts for them. This is very annoying as I have to repeatedly create and delete these accounts in order to stay under the 15 account limit.
On my own domain, I should have unlimited addresses.
This would very helpful and would solve one of my biggest annoyances with proton.
83 votes -
Advanced Protection (phishing-resistant MFA)
Implement something similar to Google Advanced Protection or Apple iCloud (phishing-resistant MFA) - e.g. disable all non-phishing resistant (weak) factors when at least two of FIDO2/U2F keys or passkeys are added.
Russian and Belarusian APT groups have been conducting targeted phishing operations to compromise Proton accounts for years. Through sophisticated social engineering tactics, these threat actors trick victims into revealing SMS and TOTP codes enabling unauthorized access to their accounts or accounts takeover. Example:
https://citizenlab.ca/2024/08/sophisticated-phishing-targets-russias-perceived-enemies-around-the-globe/For high-risk individuals such as journalists, activists, and politicians, an account takeover can have extreme consequences, including imprisonment or torture. Training and awareness do reduce…
78 votes -
Add Recovery Phrase Verification Tool (Without Resetting 2FA)
Description
Currently, ProtonMail users cannot verify whether their stored recovery phrase is correct without initiating an actual 2FA reset process. This creates uncertainty about whether users have properly saved their recovery credentials and could lead to account lockouts if the saved phrase is incorrect.
Feature Request:
Implement a dedicated "Verify Recovery Phrase" option in the security settings that allows users to:
- Input their recovery phrase to confirm it matches the one on file
- Receive immediate confirmation of whether the phrase is correct
- Do this without triggering any actual account recovery or 2FA resetBenefits:
- Peace of…74 votes -
Storage breakdown by service usage
Display a breakdown of the storage space which each of the services is using, currently the system only shows the "total" space available but there is no way to know specifically how much of it is being used by email, which on a free tier has specific storage limitations (1 GB if additional tasks done).
This is important if a user is moving from a paid tier to the free one for example to ensure they remain within storage limits.
72 votes -
Domain Registration
Offer a domain registration service (a la "Google Domains") so we don't have to keep renewing our custom domains elsewhere and Proton can get a buck or 2 for each registration or renewal.
71 votes -
Let users change their Proton account profile picture
Users being able to add a pfp image of their own or whatever pfp they want wether it's 2D or 3D.
69 votes -
Fingerprint/ Image Login Password
Fingerprint/ Image Login Password
68 votes -
SMS 2FA
I understand this wouldn't be the choice for the most privacy-seeking users, but when one doesn't own a smartphone, the good old code sent through SMS for 2FA would be a great feature!
Best regards,
63 votes -
Buy additional aliases
Make it possible, to create new aliases for just <1€ per alias (lifetime price)
56 votes -
Visionary Multi-User Support
Instead of creating new Member within the Organisation, let us "add" People that already have an Protonmail Account to our Organisation.
The benefit of that is, the Member will keep it's own Account even after he leaves the Organisation and the Admin/Visionary User just have to allocate the Addresses and Storage!
Simply said: The Admin Creates the Organisation and Add Member with their existing Protonmail Address. If the Member is on a Free Plan, he will get the benefit from the Visionary User.
When the Member leaves the Organisation, he will then fall back to the Free Plan.50 votes -
Add support of hadware based recovery
Add support of using hardware tokens (such as yubico) as account recovery method.
It is far more secure than sms or recovery email and far more convenient that recovery phrase
46 votes -
Log in to User Voice with Proton Account
When I was looking for a feature within ProtonMail I came across this platform for users. The first surprise was that I needed to create a new account to contribute to this platform while I am already have a ProtonMail account. So, my first suggestion for this platform is that everyone with a ProtonMail account also can use their ProtonMail account for this platform.
Another item is that there is no general welcome or explanation to this Uservoice platform. It would be nice (and helpful) as a new user of uservoice to know a bit how it works here.
Then…
46 votes -
Seperate ProtonMail & ProtonVPN usernames
PROTONMAIL PLUS USER
I can't believe I have to ask ProtonMail for this!
Decent VPN companies don't even let you set a username to avoid human error in leaking personal identifiable information, instead, they give you randomized usernames, take Mullvad as an example.
Instead of going in that direction, ProtonMail does the opposite, but far worse.
As a PM user, you are stuck with the same username, forever. It's a permanent record. Having the same username forever for e-mail and VPN is a security nightmare.
Issues:
1. If you use ProtonVPN, this means you are using ProtonMail too.
2. Imagine…45 votes -
Set Automatic Account Deletion
Ensure our Proton account is deleted after die or very long period logout.
45 votes -
Delete un-used email addresses.
I have email addresses from a deleted domain. I can't delete the email addresses until I first remove all messages from each email address. The problem is I can't get into them in order to delete any messages.
Would you please make it easier to delete old addresses.
Many thanks for the great email service.
43 votes -
Expert mode for security/recovery
I love Proton and rely on it for email and password management. This makes my Proton account's security paramount, since this is the gateway to everything else now. That is why I have two security keys that protect access to this critically important account with unfishable 2FA. My password is kept offline, and is backed-up in various ways.
Proton, however, seems to work against my efforts sometimes. I'm obligated to also use an authenticator app to use my security keys. Without asking, I'm suddenly opted-in to having recovery files downloaded to my trusted devices. Allow password reset from settings is…
39 votes
- Don't see your idea?