Request for an App Exclusion Feature for Mobile VPN Access
Subject: Request for an App Exclusion Feature for Mobile VPN Access
Dear ProtonVPN Customer Service Team,
I hope this message finds you well. My name is Charles Bondzie, a loyal and satisfied user of your ProtonVPN service, particularly on my mobile device. I want to express my gratitude for the robust security, privacy, and flexibility your service consistently offers.
Despite the overall exceptional user experience, I find myself in need of a feature that currently seems to be absent in the mobile version of ProtonVPN. I am particularly interested in an "App Exclusion" or "Split Tunneling" feature that allows users to exclude certain mobile apps from routing their data through the VPN.
The need for this feature arises from the fact that certain apps, such as my banking applications and some location-dependent services, do not function optimally when connected via VPN. In some cases, these apps don't necessitate the additional privacy layer that a VPN provides. Therefore, being able to exclude them from the VPN connection would significantly enhance my user experience. While this feature is common in several other VPN services, its addition to ProtonVPN would undeniably augment the service's utility.
I comprehend that feature enhancements are weighed based on the wider user base's needs and priorities. However, I strongly believe that many users like me who utilize a variety of apps — some of which may not perform well with VPNs or those aiming to minimize unnecessary VPN data usage for certain apps — would greatly appreciate this feature.
Your consideration of this request is much appreciated. I firmly believe that this feature's inclusion would further elevate the ProtonVPN user experience and strengthen its position as a leading VPN service provider.
Thank you for your time and for the excellent service you consistently provide.
Best regards,
Charles Bondzie