Skip to content

Accounts & payments

← The Voice of the Proton Community

How can we improve our accounts settings, payments or plans?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

280 results found

  1. Dear community

    Sir I pay the payment but still not premium 😞 why sir 😣 I have my payment transaction SMS
    Please help me I promise you don't mistake again

    2 votes
    1 comment  ·  Payments  ·  Admin →
    How important is this to you?

  2. emergency kit

    I'd like to see a sheet like the one provided by 1password with login information for emergencies.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  3. Recover email by two methods

    If some get access to my recovery email ,he will be able easily to change the password, please make the email recovery with two or 3 methods ..for example( recovery email+Phone recovery)or (phone recovery +Seed phrase)and for security if the network changed ask for the three options

    2 votes
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  4. payment by bank transfer

    Dear proton team

    I would have been a paying member from the beginning of your great service, if a one time payment would have been possible by bank transfer to a Swedish or other European bank account.

    Greetings, Bertil

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  5. Option to Increase Domain Limit on Proton Family Plans

    Currently, Proton Family subscriptions are limited to 3 custom domains, and users who need more must upgrade to Proton Business Suite, which is significantly more expensive and includes features they may not need. Introducing an option to purchase additional domain slots separately would provide more flexibility for families and small groups without forcing an unnecessary upgrade.

    1 vote
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

  6. family

    Family plan is more expensive than 6 individual drive plans?
    This is strange.

    And each family is a different world.

    Maybe should exist a flexible family plan, being able to choose some variables, like: number of users, applications (maybe one family wants VPN and others do not,...), number of devices,...

    4 votes
    1 comment  ·  Plans  ·  Admin →
    How important is this to you?

  7. Why was my @proton.me login rejected by protonmail.uservoice.com?

    I posted an idea here, but the site would not accept my Proton Login.
    It kept telling me I had the wrong username or password.
    I had to sign in using Google, which is ********!
    This needs to be fixed.

    1 vote
    4 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  8. Profile pictures for Proton Mail

    I went to add a profile picture and the option wasn't there, seems like a staple feature of making an account so Id be nice to have

    3 votes
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  9. Balancing delete account now vs have time to review the destructive action

    There are tradeoffs between implement an action immediately compared to having time to review the action for security purposes.

    For example, deleting an account.

    Some people may want to delete the account immediately to remove any trace.

    Others may want to have some notice before the account is permanently deleted to prevent any malicious account deletion requests.

    Sending a notice about account deletion to recovery contacts and allowing some time to reverse or recover the account is appreciated. This will help protect against malicious account deletion and protect against mis-understandings.

    1 vote
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  10. Add FIDO2 Support (Not U2F)

    I see lots of requests about FIDO2, but there appears to be some confusion between FIDO/U2F and FIDO2.

    Implementing true passwordless FIDO2 support for ProtonPass would greatly enhance its appeal. Ideally, this feature should be consistent across the entire Proton ecosystem.

    With the general availability of mobile OTP, why even bother buying a physical security key if FIDO2 isn't going to be supported?

    2 votes
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  11. Add Option to buy once

    I think a lot of user whould Like it to buy an Upgrade to use Mail apps with buying the Plan once.

    11 votes
    2 comments  ·  Plans  ·  Admin →
    How important is this to you?

  12. CLOSE MY ACCOUNT NOW

    I WANT TO CLOSE MY ACCOUNT WITH YOU I DO NOT CARE IF I EVEN GET MY MONEY BACK JUST CLOSE ACCOUNT AND DELETE MY DEBIT CARD..........

    1 vote
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  13. Make it so people can pay with google play if they have a overdue payment

    I would like a overdue payment Google play pay

    2 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  14. BBBBBBBBBad Proton!! give me a refund.

    I sent three cancellation emails, had one consultation with a counselor about the cancellation, and received a confirmation of the cancellation. However, the card payment was still not cancelled, and I had no choice but to pay the card payment amount. I am very disappointed and angry with your handling. Is your 30-day cancellation promise a lie?
    I don't know if you intentionally disabled the chat function, but I can't even chat with a counselor right now, and I sent an email, but I still haven't heard any response. I have no choice but to write here.

    4 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  15. Plan Proposal

    I keep hearing pleas like this, so I think Proton Mail has to take the following seriously.

    1. The current Family plan is too "small" to cover the needs of families with more than six members, so I would like to suggest for it to be discontinued, and for its subscribers to be migrated to a new Visionary plan (not to be confused with current Visionary plan).

    2. Create a new Visionary plan that would retain all existing features of the existing Visionary plan (except for the promise of first or priority access to future features releases) and access to tools to…

    1 vote
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

  16. Log in to Proton Account with FIDO2 / WebAuthn ( Passkeys / Passwordless )

    With the rise in account takeover, password breaches, and the complexity of managing hundreds if not thousands of account credentials and their MFA, a better solution is needed that simplifies and offer bullet-proof protection against phishing and account takeover attacks.

    Many services like 1Password, Yubico/Yubikey, and Apple offer the ability to generate and securely store passkeys that can then be used to authenticate to services that support WebAuthn/FIDO2. I strongly recommend that ProtonMail, ProtonVPN, ProtonDrive, ProtonCalendar, etc. to support passwordless/passkeys in the near future to stay on top of security and ensure that its customers are properly protecting their accounts.

    …

    265 votes
    22 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  17. Libravatar support

    Instead of a 2 letter for avatar support for libravatar

    1 vote
    0 comments  ·  Accounts  ·  Admin →
    How important is this to you?

  18. Adopt a sliding scale approach to pricing and a more flexible customizable plan building option

    More flexible "choose your own adventure" style plan building. all options are given a value and you can construct a plan tailored to your needs.

    example: i could have a family plan for email for 3 people with minimal features except for privacy and i could have the flexibility to pay small additional fee to upgrade storage for all accounts. or even just the option to add more storage with the free drive account for a small monthly fee would be better.

    [my opinion: Ideally adding discounted plans for community groups/activists and a focus on a discount for low income…

    1 vote
    0 comments  ·  Plans  ·  Admin →
    How important is this to you?

  19. Mail Plus plan with shared domain

    Sharing a domain among several people is now very expensive.

    The Mail Plus plan is more than enough for most people, but sharing a domain is not possible with it. The cheapest plan for sharing a domain is Mail Essentials which is almost double the price of Mail Plus. That is a lot.

    I suggest adding one of these options:
    1. Add domain sharing to Mail Plus
    2. Make an affordable "bare essentials" family plan
    3. Add domain sharing as a paid add-on feature

    26 votes
    8 comments  ·  Plans  ·  Admin →
    How important is this to you?

  20. Add fine-grained tracking of account billing linked to user changes

    For business users, currently changes in users result in changes in invoices / billing, however there's history to revisit showing "X user started on X date" to be able to reconcile history when managing multiple domains under one account.

    4 votes
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
1 2 3 5 7 … 13 14
  • Don't see your idea?

Accounts & payments

Categories

Feedback and Knowledge Base

(thinking…)