Accounts & payments
248 results found
-
Offer a "lite" version with a lifetime purchase option for users who use minimal features.
I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.
Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.
22 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
2 votes -
correct IGIC (local VAT) or VAT-free for Canary Islands
The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be…3 votes -
Mail Plus Family Plan – Affordable Secure Email for The Whole Family
I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.
Feature Overview
…Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass). Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard. Individual Mailboxes: Each family member gets a separate, fully encrypted account with3 votes -
Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
3 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
2 votes -
PaysafeCard
Hi Proton Team,
Compliments on your excellent work!
Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/3 votes -
Appropriate fees should be determined specifically for countries with high inflation.
In countries with high inflation, paying with Dollars or Euros costs too much compared to the currency of that country. For such countries, special low fees must be determined and payment must be made in the local currency.
78 votes -
Create an easy way to backup and delete emails from certain dates to save storage space
In the global cost of living crisis we need more help from companies trying to do good. many of us just can't afford to continually upgrade packages from storage getting filled up. At the same time, we don't want to be using unnecessary resources putting pressure on Proton. There already exists a backup/export process but it's not particularly user friendly and as far as I can tell there's no options, it's either all or nothing. I have 17.5GB of emails, I really don't need all of them saved, but there's no apparent way to just say sort emails over 3…
6 votes -
invoice email
I’d like to suggest a feature that would be really helpful for admins managing paid Proton accounts:
Currently, Proton doesn’t seem to send out monthly billing notification emails when an invoice is generated or a payment is processed. It also doesn’t include the invoice as a PDF attachment in any notification. This means admins have to manually log into the dashboard each month just to retrieve the invoice.
For those of us managing billing and accounting tasks, it would be a big improvement if Proton could:
Automatically send a billing email each month when a new invoice is issued.
Include…
10 votes -
Lumo subscription for unlimited users
As a long term Unlimited subscriber, I can't even get some discount. I can understand all the technical challenges, and costs related to the necessary infrastructure to deploy and keep LLM models, however, no discount? No trial?
If am I an unlimited subscriber, what does that mean? Unlimited, but....1 vote -
Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them
I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.
I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years
But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.
But I see a different way. But DO I REALLY have no choice other than to…
1 vote -
"Make the creation of files free please"
I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.
1 vote -
Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
1 vote -
Stop advertising recovery options as 'Security'
Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:
- users who usually forget their passwords also squander around with recovery keys
- users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.
Please rephrase this properly and…
1 vote -
Pricing Adjustment Request - Turkish Market
Dear Proton Team,
Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.
I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.
Thank you for your prompt consideration.
Sincerely,
Erdem
7 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
4 votes -
Family plan including Lumo+
I would appreciate a family plan that also includes Lumo+. Currently, I need a family plan plus four Lumo+ subscriptions to cover all of us, which exceeds my budget. Ideally, I am looking for an all-in-one family plan.
1 vote -
Connecting to Proton services with 3FA
Have the ability to log in through three separate forms of identification before accessing the Proton account.
For example :
1 - the Proton password
2 - Google Authentication code (or any other tool)
3 - Proton authenticator (to be created)The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or…
7 votes -
dedicated subscription tab/page
- How about some navigation jump links at the top of the all settings page to let people know there is more on the page.
subscription options>
current subscription level>
payment methods>
credits>
gift code>
Invoices>
Notifications>
Export/Import> (or security and privacy settings page)
cancel> (or security and privacy settings page)- At the top of the dashboard, the subscription comparisons should indicate current level.
6 votes
- Don't see your idea?