Accounts & payments
310 results found
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Feature Request: Prorated Subscription Upgrades
"I would like to suggest a feature that allows upgrading an existing subscription to a higher tier with prorated pricing. Having to pay the full price of the new tier without receiving any credit for the active subscription makes upgrading unappealing. Upgrading to a premium tier should be an attractive option for the customer."
2 votes -
Picture for your account
For Your Proton Account you should have a custom profile picture and you can keep it blank if you want
205 votes -
Make Visionary Plan Visible on All Proton Services Webpages
I don't think it makes sense that the visionary plan can only be seen on the wallet webpage. Why isn't proton visionary visible when you look at the plans for every of the Proton services? I didn't even know there was a visionary plan until I joined the discord and I could see the role, but when I went through the Proton website I couldn't find it until someone sent me a link which showed me it can only be found on the wallet plans webpage, which doesn't make sense to me.
15 votes -
Storage: 1 GB is not enough on the free plan, but as a pensioner I cannot afford expensive plans.
I would be happy for you to automatically delete all emails above my 1GB limit, so that is when my storage starts to fill up.
Can you do this? Keep my stored emails just below 1GB?I would like to stay with Proton, otherwise I have to go back to Gmail.
14 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?8 votes -
Lifetime Mail Plus
I really like the Pass Plus lifetime plan, because I can rely on all my aliases being active forever.
I am interested in the Mail Plus subscription, because of extra addresses and unlimited folders/tags, but it makes me uncomfortable knowing my important extra addresses would stop working if my subscription gets canceled.
It is understandable that lifetime plans are not profitable in the long term, but the perks of Mail Plus and Pass Plus are not as expensive as providing VPN or cloud storage and Proton already added a Pass lifetime option.
Another user shared the idea to buy lifetime…17 votes -
Upgrade with overused storage
After a few months of being on Drive plus I realized that the Mail plus plan fits me better. Proton drive drives me crazy so I am moving that to pcloud instead.
I currently have 100 gb in my drive, all of it is photos and videos that I am unable to delete since there is no good way of doing that.
I was unable to go directly from the drive plus to the Mail plus plan, so instead I cancelled my current plan, thinking that I could sign up on the new plan once the old ended. Now comes…2 votes -
Allow one-time purchase for deskop app
I understand some of your services make sense to buy on a subscription model. But why can't you make the Proton Mail desktop app (for Mac and others) available for a one-time purchase?
2 votes -
Build Your Own Plan (BYOP)
I feel kind of stuck right now with my decision to switch to Proton VPN, but I already pay for Proton Mail and can’t justify Proton Unlimited. I already have the Lifetime plan for Proton Pass, so I don’t want to pay for it again. I don’t really want cloud storage either, because I’d rather have all my files stored locally. I just want to pay for email and VPN, hopefully with a bundle discount that would justify the switch, as $29/year for my current VPN is hard to beat.
5 votes -
unlimited+
A moment ago i suggested how much the term unlimited is confusing everyone as wel las preventing extra options.
as such i realised why not also suggest an ideea about them
WARNING my suggestion is about new plans.
i will highligh 3 FORMS but it must be clear it's just 1 single suggestion because otherwise i wake up my suggestion get's removed (1 suggestion rule)
1st. the general ideea. We want more? we pay more, but we actually get more. This is like Storage plans, Lumo tokens (if you know what tokens are you know what i mean, otherwise, sorry,…
2 votes -
Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
3 votes -
Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access
First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?
Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.
In practical terms, both a recovery phrase and a written-down master password + TOTP seed…
11 votes -
Proton Mail Lite Plan - $10/year
Many users, like myself, don’t require the full Mail Plus subscription but still want a reliable, privacy focused email experience. For casual users who primarily receive emails, a Lite Plan could be the perfect fit.
Including an additional pm.me address or at least access to Proton Bridge would add significant value. A simple pricing model, such as $1/month or $10/year, would make this plan accessible to a wide range of users, encouraging more people to adopt Proton Mail while keeping it affordable.
11 votes -
More competitive pricing
Current payment plans are not competitive enough compared to Google plans.
3 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
5 votes -
critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes
my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.
the critical issue is that it is possible and successful.
i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.
7 votes -
Provide full storage consumption option
Please remove per month storage option,allow the user to consume full limit of GB storage allotted them respectively without month or year restriction provide the unlimited for their paying money, after they reach certain storage limit even month or day or year then only provide them add on package of storage option not per month pay option istead of that pay one time get full storage option.This per month auto renewal is the reason most people create multiple ids and shifting to google emails even though proton is worlds most secured email provider. provide them plans to buy more storage.Try…
2 votes -
invoice email
I’d like to suggest a feature that would be really helpful for admins managing paid Proton accounts:
Currently, Proton doesn’t seem to send out monthly billing notification emails when an invoice is generated or a payment is processed. It also doesn’t include the invoice as a PDF attachment in any notification. This means admins have to manually log into the dashboard each month just to retrieve the invoice.
For those of us managing billing and accounting tasks, it would be a big improvement if Proton could:
Automatically send a billing email each month when a new invoice is issued.
Include…
18 votes -
2FA Authenticator App algorithm upgrade beyond SHA-1
Appreciate 2FA authenticator app support in the solution.
Would like to see support for not just SHA-1 (known insecure) hashing algorithms for code generation but also SHA-256 or SHA-512.
Bitwarden supports SHA-256 in their solution.
18 votes -
Bulk Actions for the Spam, block, and allow lists
Currently maintainance of these lists is tedious. Add a checkbox column before the address column in the spam block and allow lists. Once a checkbox has been clicked, a new bulk action menu appears that has a dropdown for spam, block, and allow. Add buttons for de/select all and delete all items in this new bulk action header. Also add pagination size in increments of 25.
2 votes
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