Accounts & payments
176 results found
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Stop Advertising Upgrades to Paying Customers
Stop advertising to paying customers to upgrade their Proton Pass. These UI elements are intrusive and disrupt users who have learned how to navigate the Proton Pass experience.
The UPGRADE button is bigger than the button for me to create a new entry, why do I see this when I already have a subscription?
5 votes -
reminder of upcomming payment
i keep forgetting when an payment is comming up an pop i-up reminder or as the failed payment bar on top
5 votes -
E-Mail confirmation upon changing or cancelling subscriptions
Currently, I do not receive any written confusion when changing or cancelling a subscription. For the sake if transparency and accountability this should be foreseen. Also, I want to know how much I pay yearly and monthly and in which plan I am. This definitely needs improvements.
4 votes -
Be able to merge Individual Proton account into one Duo or a Family plan.
I have Proton Unlimited and love it. Wife finally wants to migrate from Gmail(SpyMail) but she doesn't use all the other google nor proton products. If we both have individual accounts; can the two proton accounts be merged under one Proton account in the future like a Duo or a Family plan when our kids are old enough?
4 votes -
Offer a "lite" version with a lifetime purchase option for users who use minimal features.
I love the services Proton offers and believe they should be compensated for the great work they do. But I would really like to be able to just pay like a one time $250 for an account that had the paid subscription benefits but with just a single email domain and half the storage or something.
Consumers are burnt out on subscription models, we need to go back to just buying something and that be the end of the transaction.
10 votes -
Visionary Accounts Should have access to one Dedicated VPN Server
I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years
5 votes -
Openstreet map integration please
App where we can contribute and use openstreet map
36 votes -
Standard Notes monthly subscription
I really want to try the Standard Notes subscription for 1 month to see if it fits with my day-to-day needs, however it does not offer a monthly subscription (and €90 is a bit expensive for a trial)
44 votes -
Make Proton Mail optional or more functional for Proton Pass & SimpleLogin user
I purchased the lifetime plan primarily for Proton Pass and SimpleLogin. However, I’ve noticed that using a Proton Mail account is currently required to log into these services.
If Proton Mail is going to remain a mandatory part of the login system, I would appreciate it if the account came with more practical functionality—such as email forwarding, around 10GB of mailbox storage, and access to Proton Mail Bridge.
At the moment, the Proton Mail account feels somewhat underutilized and doesn’t offer much value for my use case.
If providing these features isn’t feasible, I would kindly suggest reconsidering the requirement…
5 votes -
Integrate Flexa for payments
Flexa accepts many different crypto currencies and stablecoins. It's the fastest and most fraud proof payment network in the world. Their SDK can be integrated in any app or website at no cost.
3 votes -
Send an email notification when a new device accesses my Proton account
For more security, it would be fundamental for me to have an email notification every time a new device and/or ip address connects to my Proton account.
Without an email notification that tells you that a new device and/or ip address accessed your Proton account, you have to go and check manually, and on a daily basis, if all the accesses are yours or not.
And it's impossible remember whether it was you by simply seeing "from iPhone/Mac" or by the IP address (especially if you use a vpn and it changes!).
An email notification will let you know immediately…
3 votes -
Allow Proton Unlimited users to share Proton Pass vaults with more than two Proton Free users
Proton Pass for Proton Unlimited users is currently advertised as allowing "Securely share vaults with other Proton Pass users" with "10 others". But if the other Proton Pass users are on Proton Free accounts, there is actually another limitation of only two Proton Free users per shared vault.
Even though a Proton Unlimited user can send share invitations to more that two Proton Free users, after the second Free user accepts their invitation, any other Free user receives an error message stating "This vault has reached the limit of users", which is not true.
That is not what is being…
14 votes -
dedicated subscription tab/page
- How about some navigation jump links at the top of the all settings page to let people know there is more on the page.
subscription options>
current subscription level>
payment methods>
credits>
gift code>
Invoices>
Notifications>
Export/Import> (or security and privacy settings page)
cancel> (or security and privacy settings page)- At the top of the dashboard, the subscription comparisons should indicate current level.
2 votes -
customer benefit for existing clients
there should be a plan for existing clients...for example you pay the full price year 1....year 2 5% discount....year 3 another 3% discount in addition to the 5% of the year 2 ...
133 votes -
currency
Hello Proton Team and Community,
I have a suggestion that I believe would greatly benefit Proton's global user base: expanding the accepted currencies for payments beyond EUR, CHF, and USD. Proton has a growing international community, and allowing payments in additional local currencies would make it more convenient for users across the globe.Benefits of this expansion could include:
Reduced Currency Conversion Fees: Many users face additional fees when converting their local currency to one of the three currently accepted currencies. By supporting more local currencies, Proton could help users avoid these extra costs.
Enhanced Accessibility: Making it easier for…23 votes -
Avertir un mois avant le prélèvement de l'abonnement
J'ai choisi un abonnement sur 2 ans et il m'arrive systématiquement d'oublier que celui-ci arrive à expiration. Résultat, je suis prélevée d'une somme conséquente sans avoir pu prendre mes dispositions ni organiser mes dépenses. Il serait hautement souhaitable que vous préveniez du prochain prélèvement suffisamment à l'avance, un mois par exemple. Je ne comprends pas que cela ne soit pas prévu depuis le départ.
9 votes -
Pricing Adjustment Request - Turkish Market
Dear Proton Team,
Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.
I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.
Thank you for your prompt consideration.
Sincerely,
Erdem
2 votes -
scribe addon
that personal people for like 1 euro/month (for example) the can buy scribe addon if its not in there plan.
5 votes -
multi user payment options
When you have multiple people in a family plan, allow each user to split the cost of the plan, but add a warning that if someone decides to stop paying, then the one who made the family plan, would be responsible for paying the full cost.
2 votes -
Multiple 2FA Devices
Proton supports setting up 2FA for logins to Proton itself which is great, however I would like the option to setup more than one 2FA device (ie. Apple Passwords, Microsoft Authenticator, Bitwarden, etc.)
2 votes
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