329 results found

1. Libravatar support

   Instead of a 2 letter for avatar support for libravatar

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2. Fix plan-switching/checkout for existing Plus subscribers

   Currently, a subscriber holding one Plus plan (e.g., Mail Plus) cannot purchase or switch to another Plus plan (e.g., VPN Plus) through any self-service path. Checkout fails with 'email already taken' across web, promo pages, and the in-app upgrade button. This forces existing paying customers into either Unlimited (the only working flow) or a manual cancellation-and-refund dance. Please implement: (1) clear messaging when plans conflict, (2) a supported plan-switch or conversion path, (3) checkout that recognizes existing accounts instead of treating them as new signups.

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   0 comments  ·  Plans  ·  Edit…  ·  Delete…  ·  Admin →
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3. provide a more direct link (URL) to update missing payment info

   Receive Protonemailed reminder to update my subscription payment info and go to the dashboard. Not entirely useful. Why not a more direct link? e.g.,

   https://account.proton.me/u/1/mail/subscription

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4. Yahoo.com toevoegen

   Yahoo.com toevoegen in plaats van Gmail.Com

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5. Modern electronic payment methods.

   Like blik.com for Poland. I don't know a single person who is still using codes from plastic card. Free plan is enough for me but sometimes i'm in mood to support Proton a little bit for the good job it is doing. But i give up when i see the payment options.

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6. Single-seat business plan for Proton Pass (sole proprietors / solo consultants)

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer plan): affordable, but under section 9 of the Terms of Service, consumer plans are "intended for consumers" and the subscriber represents acting as a consumer. That does not fit professional use with customer data, and business tax treatment (reverse charge, VAT ID) is not available on consumer plans.
   2. Pass Essentials/Professional: a business contract, but with a 3-seat minimum the user pays for two seats that will never be used.

   Cost comparison for one professional user in Germany (annual billing, including 19% VAT)
   - 1Password Business: 1 seat, about 115 EUR including VAT (about 97 EUR net). Includes up to 20 guest accounts and a family plan for each seat.
   - Proton Pass Essentials: 3 seats minimum, 71.64 EUR net, 85.25 EUR including VAT. No activity log, no policies, no reports (see below).
   - Proton Pass Professional: 3 seats minimum, 3 x 53.88 EUR = 161.64 EUR net, 192.35 EUR including VAT. No guest accounts and no included family plan that I could find.

   For a single user, Professional costs about 1.7 times as much as 1Password, and the extra seats deliver nothing. Note: all prices are for annual billing. With monthly billing, Essentials costs 4.99 EUR per seat (vs. 1.99 EUR billed yearly), so there is no cheaper way for a single user to get a business contract.

   Why taxes matter for small businesses
   Many one-person businesses in the EU are small-business traders ("Kleinunternehmer" in Germany) and cannot deduct input VAT. For them the gross price is the real cost, while business price lists show net prices, so the gap looks smaller than it is.

   In addition, business plans are invoiced without VAT (reverse charge) for customers outside the issuer's country. That moves the VAT reporting to the customer, which means extra administration for a person who otherwise does not handle VAT returns and gains nothing from it, because they cannot deduct the VAT anyway.

   The checkout currently makes this hard to avoid: the VAT treatment is tied to the checkbox "I'm buying as a business". But "buying as a business" and "wanting to pay VAT directly" are not mutually exclusive. A small-business trader is a business, has no VAT ID, and is not entitled to retain VAT. The VAT exemption should depend on a valid VAT ID, not on the checkbox. I also could not find a way to switch an existing account back to VAT-inclusive invoicing.

   Consumer plans avoid all of this, but then the Terms of Service do not fit professional use. This conflict is the main practical obstacle for solo professionals.

   Compliance features are tied to the larger plan
   Essentials covers the basics, but the features that auditors, customers and insurers ask about (activity log, security and sharing policies, usage and security reports) are only part of Professional. A solo consultant who is asked for an audit trail by a customer or in a supply-chain questionnaire therefore has to buy the 3-seat Professional plan, again paying for two seats nobody uses.

   Request
   Please add one of the following:
   - A 1-seat option for Pass Essentials and Professional (even at a higher per-seat price), or
   - A plan for individual professionals: business contract with DPA, business invoicing, activity log and basic policies, and the developer features (CLI, SSH agent), or
   - Activity log and basic policies in Essentials or in a single-seat tier, so that one-person businesses can meet common compliance requests without a 3-seat minimum, or
   - At minimum, a clear statement in the Terms on whether Pass Plus may be used by self-employed people for professional purposes, and how the DPA applies in that case.

   Independently of the plan question, please also:
   - Apply the VAT exemption (reverse charge) only when a valid VAT ID has been entered, not merely because "I'm buying as a business" is ticked, so that businesses without a VAT ID (e.g. small-business traders) can be invoiced with VAT, and
   - Let customers change this setting later for an existing account.

   Why it matters
   Freelancers, consultants and one-person companies handle other people's credentials and are exactly the audience that values Proton's open-source, Swiss-law, zero-access model. Today they choose competitors with single-seat business plans.

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer… more
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7. Time-controlled logoff

   I use Proton regularly at work, and the computer is accessible to other employees. I’ve been concerned that if something were to happen to me, others could access my account if I hadn't logged out. It would be great to be able to specify how long I want to stay logged in on the device before logging in.

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8. Unique Session ID in Session Management

   I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could you add a unique session ID that is displayed both in Session management and also inside the corresponding session (eg browser extension)?

   I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could… more

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9. Ticket, Testphase und einfacherer Support

   Ich habe den kostenlosen Accout getestet und möchte nun unlimited testen. Noch nicht abonnieren. Ich finde es befremdlich, dass der ganze Support auf englisch ist. Auch weil es ein Schweizer Unternehmen ist. Es ist für mich befremdlich, dass es kein Ticketsystem gibt, wo mir geholfen wird. Diese Lösung hier ist für ein Unternehmen ressourcensparend, aber wenig Userfreundlich, weil umständlich. Primäre Frage war: Ich möchte meinen kostenlosen account auf unlimited upgraden um ihn kostenlos 8 Tage zu testen. Geht das?

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