316 results found

1. Single-seat business plan for Proton Pass (sole proprietors / solo consultants)

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer plan): affordable, but under section 9 of the Terms of Service, consumer plans are "intended for consumers" and the subscriber represents acting as a consumer. That does not fit professional use with customer data, and business tax treatment (reverse charge, VAT ID) is not available on consumer plans.
   2. Pass Essentials/Professional: a business contract, but with a 3-seat minimum the user pays for two seats that will never be used.

   Cost comparison for one professional user in Germany (annual billing, including 19% VAT)
   - 1Password Business: 1 seat, about 115 EUR including VAT (about 97 EUR net). Includes up to 20 guest accounts and a family plan for each seat.
   - Proton Pass Essentials: 3 seats minimum, 71.64 EUR net, 85.25 EUR including VAT. No activity log, no policies, no reports (see below).
   - Proton Pass Professional: 3 seats minimum, 3 x 53.88 EUR = 161.64 EUR net, 192.35 EUR including VAT. No guest accounts and no included family plan that I could find.

   For a single user, Professional costs about 1.7 times as much as 1Password, and the extra seats deliver nothing. Note: all prices are for annual billing. With monthly billing, Essentials costs 4.99 EUR per seat (vs. 1.99 EUR billed yearly), so there is no cheaper way for a single user to get a business contract.

   Why taxes matter for small businesses
   Many one-person businesses in the EU are small-business traders ("Kleinunternehmer" in Germany) and cannot deduct input VAT. For them the gross price is the real cost, while business price lists show net prices, so the gap looks smaller than it is.

   In addition, business plans are invoiced without VAT (reverse charge) for customers outside the issuer's country. That moves the VAT reporting to the customer, which means extra administration for a person who otherwise does not handle VAT returns and gains nothing from it, because they cannot deduct the VAT anyway.

   The checkout currently makes this hard to avoid: the VAT treatment is tied to the checkbox "I'm buying as a business". But "buying as a business" and "wanting to pay VAT directly" are not mutually exclusive. A small-business trader is a business, has no VAT ID, and is not entitled to retain VAT. The VAT exemption should depend on a valid VAT ID, not on the checkbox. I also could not find a way to switch an existing account back to VAT-inclusive invoicing.

   Consumer plans avoid all of this, but then the Terms of Service do not fit professional use. This conflict is the main practical obstacle for solo professionals.

   Compliance features are tied to the larger plan
   Essentials covers the basics, but the features that auditors, customers and insurers ask about (activity log, security and sharing policies, usage and security reports) are only part of Professional. A solo consultant who is asked for an audit trail by a customer or in a supply-chain questionnaire therefore has to buy the 3-seat Professional plan, again paying for two seats nobody uses.

   Request
   Please add one of the following:
   - A 1-seat option for Pass Essentials and Professional (even at a higher per-seat price), or
   - A plan for individual professionals: business contract with DPA, business invoicing, activity log and basic policies, and the developer features (CLI, SSH agent), or
   - Activity log and basic policies in Essentials or in a single-seat tier, so that one-person businesses can meet common compliance requests without a 3-seat minimum, or
   - At minimum, a clear statement in the Terms on whether Pass Plus may be used by self-employed people for professional purposes, and how the DPA applies in that case.

   Independently of the plan question, please also:
   - Apply the VAT exemption (reverse charge) only when a valid VAT ID has been entered, not merely because "I'm buying as a business" is ticked, so that businesses without a VAT ID (e.g. small-business traders) can be invoiced with VAT, and
   - Let customers change this setting later for an existing account.

   Why it matters
   Freelancers, consultants and one-person companies handle other people's credentials and are exactly the audience that values Proton's open-source, Swiss-law, zero-access model. Today they choose competitors with single-seat business plans.

   Summary
   One-person businesses cannot buy a Proton Pass business plan without paying for 3 seats. Please offer a single-seat business option. Separately, the VAT exemption at checkout should depend on a valid VAT ID, not on the "I'm buying as a business" checkbox, and customers should be able to change this later.

   Problem
   Proton Pass Essentials and Professional require a minimum of 3 seats. A sole proprietor or solo IT consultant who manages customer credentials needs a business contract (DPA, business invoicing, business tax treatment), but has exactly one user. Today this person has two bad options:

   1. Pass Plus (consumer… more
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2. Time-controlled logoff

   I use Proton regularly at work, and the computer is accessible to other employees. I’ve been concerned that if something were to happen to me, others could access my account if I hadn't logged out. It would be great to be able to specify how long I want to stay logged in on the device before logging in.

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3. Unique Session ID in Session Management

   I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could you add a unique session ID that is displayed both in Session management and also inside the corresponding session (eg browser extension)?

   I use the full proton suite across several devices, which means that I am always signed in to several services on several devices. Under All settings -> Security and privacy -> Session management, I can see all currently open sessions, but unfortunately sessions do not have unique IDs. And so it is not always clear to me which session is which. For instance, Pass and VPN browser extension sessions are both called "Proton Account for web", and since I don't always know on which day I signed in to which browser extension, I don't know which session is which. Could… more

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4. [Business Account Setup] Proton-first or Proton-only Setup for Businesses

   When signing up for a company account (paid plans), one has to enter an existing company e-mail-address. While that works for existing companies seeking to switch to Proton, new companies that want to go Proton-first (no other e-mail provider) have to use a personal e-mail-address or another provider. It would only make sense to leave the e-mail-address of the "Business Information"/"Tell us about your business" step entirely and allowing for account creation with proton only.

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5. Show OTP key 2FA

   I would greatly appreciate if you could allow users to see the private key of your actual OTP 2FA without having to reenable. This could allow users to have more than one 2FA apps if they want without having to rely on changing it every time they want to add a new one.
   This should help people than want to migrate from 2FA apps that don't have a way to export the codes (such as Microsoft Authenticator).

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6. Option in Lumo 2.0 Plus to buy extra token

   Hi Lumonai Team,
   ​Your paid plan covers 90% of my needs, but I often need to analyze hundreds of PDFs at once. Could you add a larger context window and the option to buy extra token credits when needed (similar to Eustella AI Pro)? So I can use your paid plan also for the few large analysis I need to do, paying an extra only when needed

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7. Feature Request: Prorated Subscription Upgrades

   "I would like to suggest a feature that allows upgrading an existing subscription to a higher tier with prorated pricing. Having to pay the full price of the new tier without receiving any credit for the active subscription makes upgrading unappealing. Upgrading to a premium tier should be an attractive option for the customer."

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8. Upgrade with overused storage

   After a few months of being on Drive plus I realized that the Mail plus plan fits me better. Proton drive drives me crazy so I am moving that to pcloud instead.
   I currently have 100 gb in my drive, all of it is photos and videos that I am unable to delete since there is no good way of doing that.
   I was unable to go directly from the drive plus to the Mail plus plan, so instead I cancelled my current plan, thinking that I could sign up on the new plan once the old ended. Now comes the funny part: I can sign up and pay for the Mail plus plan, but it doesnt seem to be activated until I reduce my storage usage to <15 gb. So they are taking my payment without delivering anything. I am currently on the free plan, considering if i should shut it down altogether and move to a more mature provider.

   After a few months of being on Drive plus I realized that the Mail plus plan fits me better. Proton drive drives me crazy so I am moving that to pcloud instead.
   I currently have 100 gb in my drive, all of it is photos and videos that I am unable to delete since there is no good way of doing that.
   I was unable to go directly from the drive plus to the Mail plus plan, so instead I cancelled my current plan, thinking that I could sign up on the new plan once the old ended. Now comes… more

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9. Allow one-time purchase for deskop app

   I understand some of your services make sense to buy on a subscription model. But why can't you make the Proton Mail desktop app (for Mac and others) available for a one-time purchase?

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   0 comments  ·  Payments  ·  Delete…  ·  Admin →
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10. Student Discount

    Worldwide 30-50% student discount for 2-year Proton Unlimited plan. As long as the already discounted price one gets for the 2-year plan is included.
    One generally gets 50% student discount for various subscriptions out there.

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11. Provide full storage consumption option

    Please remove per month storage option,allow the user to consume full limit of GB storage allotted them respectively without month or year restriction provide the unlimited for their paying money, after they reach certain storage limit even month or day or year then only provide them add on package of storage option not per month pay option istead of that pay one time get full storage option.This per month auto renewal is the reason most people create multiple ids and shifting to google emails even though proton is worlds most secured email provider. provide them plans to buy more storage.Try this and you will see a huge cusumers in upcoming days especially in India.This is my honest review im disappointed because of unused storage get losted every time.Protect sonsumers across the world

    Yours Faithfully

    ThanQ

    Please remove per month storage option,allow the user to consume full limit of GB storage allotted them respectively without month or year restriction provide the unlimited for their paying money, after they reach certain storage limit even month or day or year then only provide them add on package of storage option not per month pay option istead of that pay one time get full storage option.This per month auto renewal is the reason most people create multiple ids and shifting to google emails even though proton is worlds most secured email provider. provide them plans to buy more storage.Try… more

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12. Bulk Actions for the Spam, block, and allow lists

    Currently maintainance of these lists is tedious. Add a checkbox column before the address column in the spam block and allow lists. Once a checkbox has been clicked, a new bulk action menu appears that has a dropdown for spam, block, and allow. Add buttons for de/select all and delete all items in this new bulk action header. Also add pagination size in increments of 25.

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13. remove an email

    How can I move an email from one account to another in the Duo offer?

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14. Proton for Business - Enforce Security Key 2FA Policies for Organization Users

    As more organizations move towards embracing physical security keys (e.g. Yubikey) for authentication security, please consider introducing policy controls at the organization administrator level to:

    (1) Enforce 2FA by security key for all users (specifically require security key 2FA to login, not just TOTP or other forms of 2FA in general).

    It is noted that a related request of "Allow security key 2FA without setting up OTP 2FA" is already in place here (https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/48368117-allow-security-key-2fa-without-setting-up-otp-2fa).

    (2) Restrict user-account 2FA enrollment/deactivation/modification to organization admins only.

    Please allow the organization to determine whether users can make such privileged changes themselves, or whether all of this should be handled through an admin.

    As Proton does not seem to support FIDO2.1 enterprise attestation for security keys, and as we require security keys for login, we are handling all enrollment and modification of user-account security keys via org admin. However, there is nothing stopping users from removing their admin-registered security key to fall back to TOTP 2FA, or adding non-company-issued or otherwise non-compliant security keys (e.g. adding their own personal phone as a platform key). Limiting user-account 2FA setting changes to org admins can address this issue.

    (3) If neither of the above are feasible, please add support for open-standards SSO integration, such that the enterprise's own IAM policies can be enforced with Proton's services.

    As more organizations move towards embracing physical security keys (e.g. Yubikey) for authentication security, please consider introducing policy controls at the organization administrator level to:

    (1) Enforce 2FA by security key for all users (specifically require security key 2FA to login, not just TOTP or other forms of 2FA in general).

    It is noted that a related request of "Allow security key 2FA without setting up OTP 2FA" is already in place here (https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/48368117-allow-security-key-2fa-without-setting-up-otp-2fa).

    (2) Restrict user-account 2FA enrollment/deactivation/modification to organization admins only.

    Please allow the organization to determine whether users can make such privileged changes themselves, or… more

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15. view entries grouped by domain URL

    to be able to display entries grouped or sorted by the domain of the access URL

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16. Libravatar support

    Instead of a 2 letter for avatar support for libravatar

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