Accounts & payments
238 results found
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Forcing 2FA when signning up for email
Forcing 2FA when signing up and to make phone as 2FA ro get code to sign in or to prompt in with mobile not only 2FA authenticator.
3 votes -
signed-in reset
Update the IOS ProtonMail App to include the signed-in reset option, that's available on the Android and Web apps. This will allow full recovery for a authenticated user who has access to their ProtonMail App, but has forgotten/lost their password and hasn't setup any recovery methods. Particularly useful for new inexperienced users. This will also help recovery of data from the same account, held in other Proton Apps, e.g. Drive, Pass, etc.
3 votes -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...2 votes -
Take Advantage of Bitwarden Increasing Prices to Provide a Pass Plus Combo
I'm a Proton Mail Plus user. I currently use Bitwarden Premium as my password manager. I recently got an email from Bitwarden informing me that they are going to double their price. My subscription there renews in March, so I thought this would be the best time to switch to Proton Pass. However, the features I need are only available on the Pass Plus plan.
What did I try? To subscribe to Pass Plus in addition to my current Mail Plus plan. But it isn't allowed! It's either one Plus subscription OR the Unlimited plan.
The Unlimited plan would be…
2 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
2 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
2 votes -
ich möchte anregen, die zukünftige Zusammenarbeit mit Stripe zu überdenken.
Stripe ist ein in den USA ansässiges Unternehmen, und damit unterliegt es den dortigen gesetzlichen Zugriffsrechten staatlicher Stellen. Das bedeutet, dass Zahlungsdaten und Transaktionen potenziell dem Einfluss der US‑Regierung ausgesetzt sein können.
Für ein Unternehmen, dessen Mission es ist, Menschen eine sichere und unabhängige Teilhabe im Internet zu ermöglichen, ist diese Abhängigkeit aus meiner Sicht ein Risiko. Zahlungsinfrastrukturen sollten möglichst souverän, datenschutzfreundlich und frei von externen politischen Zugriffsmöglichkeiten sein.
Ich würde mich freuen, wenn Sie prüfen könnten, ob alternative Zahlungsdienstleister aus datenschutzrechtlich stabileren Rechtsräumen in Betracht kommen. Das würde nicht nur die Sicherheit der Nutzer stärken, sondern auch die Glaubwürdigkeit…
2 votes -
j aimerais savoir pourquoi j ai payer pour un abonnement illimité et que peu importe ou que je regarde sa me demande de upgrader mon abonn
il devrait mettre sa plus simple . que ont puisse voir facilement et en tout temps notre niveau d abonnement et aussi pour le soutient a la clientèle ces très très compliqué .
sa a prit 3 jour régler mon problème au début il disait que il avait rien d anormal mais je n avait plus Access a rien .
il ont énormément de progrès a faire du coter support a la clientèle.
i devrait aussi mettre en place du support en Français.
sur tout pour la clientèle comme moi qui paye .donc si quelque un du service a…
2 votes -
Proton for Business - Enforce Security Key 2FA Policies for Organization Users
As more organizations move towards embracing physical security keys (e.g. Yubikey) for authentication security, please consider introducing policy controls at the organization administrator level to:
(1) Enforce 2FA by security key for all users (specifically require security key 2FA to login, not just TOTP or other forms of 2FA in general).
It is noted that a related request of "Allow security key 2FA without setting up OTP 2FA" is already in place here (https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/48368117-allow-security-key-2fa-without-setting-up-otp-2fa).
(2) Restrict user-account 2FA enrollment/deactivation/modification to organization admins only.
Please allow the organization to determine whether users can make such privileged changes themselves, or…
2 votes -
view entries grouped by domain URL
to be able to display entries grouped or sorted by the domain of the access URL
2 votes -
tôi
tôi đã không đăng ký dùng gói cước tại sao lại tự động trừ của tôi 71.88 EUR đây là trò gian lận hãy trả lại tiền cho tôi vì tôi không đăng ký những thứ đó
2 votes -
Balancing delete account now vs have time to review the destructive action
There are tradeoffs between implement an action immediately compared to having time to review the action for security purposes.
For example, deleting an account.
Some people may want to delete the account immediately to remove any trace.
Others may want to have some notice before the account is permanently deleted to prevent any malicious account deletion requests.
Sending a notice about account deletion to recovery contacts and allowing some time to reverse or recover the account is appreciated. This will help protect against malicious account deletion and protect against mis-understandings.
2 votes -
Libravatar support
Instead of a 2 letter for avatar support for libravatar
2 votes -
Allow password reset without losing all data
Allow users to configure if they want data to be encrypted in case of a password reset.
My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.
So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.
1 vote -
Reply from Simple Login Alias
Reply from Simple Login Alias
If an email is received via forwarding from a simple login alias, I want the ability to reply to the sender through the proton email web client without leaking my proton email address. Currently, email replies originate from my proton email. Emails received from a simple login forwarding alias should default to the simple login alias in the 'Sent From' field if I reply to the email.1 vote -
easier access to my account management
I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
Tried a random app to see if I can access my account, selected calendar but it was the…1 vote -
Build Your Own Plan (BYOP)
I feel kind of stuck right now with my decision to switch to Proton VPN, but I already pay for Proton Mail and can’t justify Proton Unlimited. I already have the Lifetime plan for Proton Pass, so I don’t want to pay for it again. I don’t really want cloud storage either, because I’d rather have all my files stored locally. I just want to pay for email and VPN, hopefully with a bundle discount that would justify the switch, as $29/year for my current VPN is hard to beat.
1 vote -
Ticket, Testphase und einfacherer Support
Ich habe den kostenlosen Accout getestet und möchte nun unlimited testen. Noch nicht abonnieren. Ich finde es befremdlich, dass der ganze Support auf englisch ist. Auch weil es ein Schweizer Unternehmen ist. Es ist für mich befremdlich, dass es kein Ticketsystem gibt, wo mir geholfen wird. Diese Lösung hier ist für ein Unternehmen ressourcensparend, aber wenig Userfreundlich, weil umständlich. Primäre Frage war: Ich möchte meinen kostenlosen account auf unlimited upgraden um ihn kostenlos 8 Tage zu testen. Geht das?
1 vote
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