Accounts & payments
318 results found
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Wero
Please accept wero as a patment option besides creditcard, paypal and bitcoin.
5 votes -
Add a 7-day grace period to undo account deletion
Currently, deleting a Proton account is immediate and irreversible. I propose adding a 7-day "grace period" (or pending deletion state) after a user requests to delete their account.
Why is this needed?
Accidental Deletion & Regret: Users might make a hasty decision or accidentally confirm deletion. A small window allows them to change their mind and avoid losing critical emails, Drive files, and Passwords.
Account Hijacking: If a malicious actor gains access to a user's account, they can currently delete it instantly to destroy data. A 7-day window gives the real owner a chance to recover the account before everything…
5 votes -
Require password & 2FA to disable sentinel
Currently, Proton Sentinel can be enabled/disabled just from a click from Proton Pass (i didnt check if on the Proton Mail settings and the bar on the right if it did ask or not), without typing a password.
For security reasons, the activation or deactivation of Proton Sentinel should ask for password and 2FA
5 votes -
Exclude Proton Pass From Account Suspension
As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
I want to still have access to Proton Pass
So that I am not locked out of non-proton servicesWe understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to…
5 votes -
Stop Spam and Bad Actors by Separating Username from Email and Aliases
As Proton user,
I want my username to be completely separate from my email address and aliases
So that bad actors and others that attempt to email any proton domain containing my username will automatically get a 500 5.1.1 Address does not exist and that bad actors who use a list of email addresses to get into my proton account won't be able to because the email addresses they have have nothing to do with my usernameThis will solve two problems. So in future when you sign up for proton you first create a username, thereafter you can register…
5 votes -
Share custom domain between different paid plans
Note: this request is for multiple separate accounts (on separate plans) to be able to use the same custom domain, not multiple users/accounts on the same plan. In my case I have a custom domain I'd like my family to use (my spouse and kids, 6 total users) as well as my parents and siblings (another 6 users). Moving to a business plan is cost-prohibitive ($48/mo total for two family accounts vs. $156/mo for 12 business users), and I really don't want to have to register a different custom domain for each family plan.
5 votes -
Grace period for deliquent accounts
My credit card company got swallowed up by a larger company and as a result my credit card number was changed. As a result auto-renew failed. Instead of deleting delinquent accounts perhaps put them in stasis for a month or two?
5 votes -
Improve and expand QR code sign-in so it works from a PC
The QR code sign-in is fantastic, however, it should also allow users to sign in outside portable devices. For example, using a logged in session within the browser could improve the logging workflow experience for users with degoogled devices as the user can then only have a security key setup in their account and avoid altogether less secure forms of 2FA such as TOTP. At the moment, degoogled devices pretty much must have TOTP enabled, which is not ideal for those seeking maximum security within a degoogled ecosystem.
5 votes -
allowing business customers to regularly pay by bank transfer and add a button for that
Dear all, since business customers do not prefer recurring payments being done by credit card or PayPal, would it be possible to accept payment by bank transfer as a normal option? Currently, I have to write to your support every month, showing that I have paid my plan for the upcoming month, and proton matches my payment manually. The business suite only earns that name when business customers can pay by bank transfer. This is standard business practice.
5 votes -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...5 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
5 votes -
Setup for catch-all and wildcard aliases with SL & PP
I would like to request support for Fastmail/Migadu-style catch-all aliases in Proton/SimpleLogin, where any email sent to
*@*.example.com—including all subdomains of a custom domain—is automatically delivered to my main mailbox (e.g., example@example.com). This would allow users to receive emails sent to any subdomain without manually creating aliases, simplifying email management while keeping full control over a custom domain.5 votes -
Mail Plus Family Plan – Affordable Secure Email for The Whole Family
I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.
Feature Overview
…Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass). Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard. Individual Mailboxes: Each family member gets a separate, fully encrypted account with5 votes -
Allow users to configure an email to be sent along with granted emergency access
It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.
5 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.5 votes -
Allow adding a second paypal payment method or updating/deleting current
I used my Paypal account to pay for my Proton account. I updated my Paypal credentials with anonymous login. I can not either change the Paypal credentials or delete the Paypal payment method. I have to add a card to allow me to change Paypal account. This is not ideal.
Please allow Paypal information update or add a second Paypal method.
Thank you.
5 votes -
Hiding ip address is good, in same way hiding the mobile network for police/telecom providers also
Implement in a short time, it will be a immediate feature
5 votes -
Adopt a sliding scale approach to pricing and a more flexible customizable plan building option
More flexible "choose your own adventure" style plan building. all options are given a value and you can construct a plan tailored to your needs.
example: i could have a family plan for email for 3 people with minimal features except for privacy and i could have the flexibility to pay small additional fee to upgrade storage for all accounts. or even just the option to add more storage with the free drive account for a small monthly fee would be better.
[my opinion: Ideally adding discounted plans for community groups/activists and a focus on a discount for low income…
5 votes -
Reactivate an account that had been deactivated due to inactivity
I signed up for ProtonMail a while ago, but I never got around to using it. Now I want to use that email address for a subscription account. How can I reactivate it?
5 votes -
Be able to hide user name and email from ios/android app
Be able to hide user name and email from ios/android app
5 votes
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