250 results found

1. Lumo subscription for unlimited users

   As a long term Unlimited subscriber, I can't even get some discount. I can understand all the technical challenges, and costs related to the necessary infrastructure to deploy and keep LLM models, however, no discount? No trial?
   If am I an unlimited subscriber, what does that mean? Unlimited, but....

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2. "Make the creation of files free please"

   I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.

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3. Stop advertising recovery options as 'Security'

   Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:

   • users who usually forget their passwords also squander around with recovery keys
   • users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.

   Please rephrase this properly and also note that recovery options are always an added security risk.

   Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:

   • users who usually forget their passwords also squander around with recovery keys
   • users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.

   Please rephrase this properly and… more

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4. Family plan including Lumo+

   I would appreciate a family plan that also includes Lumo+. Currently, I need a family plan plus four Lumo+ subscriptions to cover all of us, which exceeds my budget. Ideally, I am looking for an all-in-one family plan.

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5. Passwordless login using hardware key / passkey only

   Enable the user to use a FIDO2 hardware key or an iOS or Android biometric passkey as the sole login method for users that desire it. It would be for all Proton services, in my case mail, drive and pass.

   I would like to eliminate using passwords altogether and solely rely on a passkey in my iOS Passwords app OR my Feitian FIDO2 hardware key with fingerprint sensor.

   Requiring multiple keys would be a way to help prevent users from locking themselves out.

   1password is currently in beta with passwordless login and google already supports it.

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6. ideas to make Lumo+ worth it

   I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.

   My ideas:

   Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.

   Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free users could receive 1–3 free redos per month.

   Conversation mode (voice‑to‑voice). While other AIs already offer it, it isn’t essential for Lumo, but adding it as a Lumo + perk would make the subscription more attractive.

   More interactive elements. Enable users to pet Lumo, play with it (e.g., a laser‑pointer mode), or otherwise interact with the avatar. Such playful interactions would differentiate Lumo and could justify an additional fee.

   Thank you for reading this post; I hope you’ll consider these suggestions.

   I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.

   My ideas:

   Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.

   Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free… more

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7. Allow password reset without losing all data

   Allow users to configure if they want data to be encrypted in case of a password reset.

   My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.

   So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.

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8. Reply from Simple Login Alias

   Reply from Simple Login Alias
   If an email is received via forwarding from a simple login alias, I want the ability to reply to the sender through the proton email web client without leaking my proton email address. Currently, email replies originate from my proton email. Emails received from a simple login forwarding alias should default to the simple login alias in the 'Sent From' field if I reply to the email.

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9. easier access to my account management

   I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
   I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
   Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
   Tried a random app to see if I can access my account, selected calendar but it was the wrong app.
   I had to Proton mail, got to the settings of protonmail and then have access to my subscriptions..
   My best guess this is historical as the first entry point was protonmail original but would be nice to have the account management separated from a dedicated app, or at least accessible from any apps.

   Thanks for the great work and hope this improvement will happen some day.

   I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
   I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
   Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
   Tried a random app to see if I can access my account, selected calendar but it was the… more

   3 votes

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10. Take Advantage of Bitwarden Increasing Prices to Provide a Pass Plus Combo

    I'm a Proton Mail Plus user. I currently use Bitwarden Premium as my password manager. I recently got an email from Bitwarden informing me that they are going to double their price. My subscription there renews in March, so I thought this would be the best time to switch to Proton Pass. However, the features I need are only available on the Pass Plus plan.

    What did I try? To subscribe to Pass Plus in addition to my current Mail Plus plan. But it isn't allowed! It's either one Plus subscription OR the Unlimited plan.

    The Unlimited plan would be more expensive for me than continuing with Mail Plus + and Bitwarden Premium, even at their increased price. Especially because, for the first year, they'll charge current Bitwarden users a "mere" 50% more (advertised as a "25% discount" over the higher price). That being the case, you are definitely going to miss the opportunity to bring me into a higher-paying grade.

    My suggestion then, which I know is repeating aspects of other suggestions here but it is worth it for the specific opportunity, is for Proton to capture a good chunk of Bitwarden Premium users who are, like me, unhappy with their 50% to 100% price increase, by allowing combining specifically Mail Plus with Pass Plus, the Pass Plus part being promotionally less than Bitwarden's increased price when combined this way.

    I cannot say for sure, but such a plan would put me much closer to the threshold for Unlimited, and I might upgrade to that in a year or two as I get more used to Proton's ecosystem. Right now, however, Unlimited is definitely beyond my budget.

    Hope you decide to do this, and ideally before I'm forced to renew my Bitwarden Premium subscription!

    I'm a Proton Mail Plus user. I currently use Bitwarden Premium as my password manager. I recently got an email from Bitwarden informing me that they are going to double their price. My subscription there renews in March, so I thought this would be the best time to switch to Proton Pass. However, the features I need are only available on the Pass Plus plan.

    What did I try? To subscribe to Pass Plus in addition to my current Mail Plus plan. But it isn't allowed! It's either one Plus subscription OR the Unlimited plan.

    The Unlimited plan would be… more

    3 votes

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11. App-based MFA

    I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.

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12. correct IGIC (local VAT) or VAT-free for Canary Islands

    The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
    This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
    Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be verified against the European system.

    The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
    This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
    Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be… more

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13. Mail Plus Family Plan – Affordable Secure Email for The Whole Family

    I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

    Feature Overview

    Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
    Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
    Individual Mailboxes: Each family member gets a separate, fully encrypted account with their own login.
    Billing: Monthly or annual (annual retains the usual 23 % savings)
    

    Why It Helps

    Lowers the cost barrier, encouraging wider adoption of secure email.
    Centralizes payment and user management, simplifying setup for less‑tech‑savvy relatives.
    Increases retention and opens upsell opportunities for other Proton products later.
    

    I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

    Feature Overview

    Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
    Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
    Individual Mailboxes: Each family member gets a separate, fully encrypted account with

    … more
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14. Paypal three instalments

    When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
    In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
    I have no technical or financial issues with PayPal.
    I would be happy to be proven wrong.
    I urge Proton to activate it.
    Thank you.

    Massimo

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15. PaysafeCard

    Hi Proton Team,
    Compliments on your excellent work!
    Would it be possible to expand the options for paying safely and a bit more anonymousely for subscriptions. For example, using PaysafeCard? This card can be purchased at post offices or retail stores in Switzerland. https://www.paysafecard.com/de-ch/

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16. Satispay payment option

    In this time where Visa and mastercard want choose that the user can buy i propose to integrate all local payment options

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17. Enable payments to be taken from a backup payment source

    Currently, you can add additional credit/debit cards and paypal, but the payment will only be taken from the default payment option.

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18. Enable adding new payment credit/debit cards in apps

    Currently when attempting to add new credit/debit cards, the process will fail if you are using the apps, but it will work if you sign in to the web portion of proton mail for instance. Enable the same functionality in the web apps, like proton mail.

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19. Account recovery with timelock (relative or absolute)

    Allow to decide whether the recovery phrase can be used at any time or only after a certain period (relative or absolute). For example:
    - allow to recover the account with the recovery phrase after X months of inactivity;
    - allow to recover the account with the recovery phrase after timestamp X.

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20. Remove the subscription limit at checkout time

    We could have a possibility to subscribe to a plan as many times as you want, having to renew on the exact day of expiration is very inconvenient, not everyone has the time or patience to check subscription all the time

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