Accounts & payments
268 results found
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Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
4 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
4 votes -
Multiple Account Registration
Currently, we are unable to register multiple accounts or change payment accounts. Please implement a specification change.
4 votes -
Add a Confirmation Prompt for System-Wide Password Changes
Changing a password on a single Proton service (e.g., Proton VPN) can unexpectedly change the password for all connected Proton services, including Proton Mail and Proton Pass. This can lead to users being locked out of their accounts, especially if they have not set up a recovery method.
This is particularly confusing when using an alias. A user might assume the password change only affects the specific service tied to that alias, not the entire Proton account. I experienced this firsthand; I was lucky enough to get all my data back after a reset.
4 votes -
Allow users to configure an email to be sent along with granted emergency access
It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.
4 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.4 votes -
multi user payment options
When you have multiple people in a family plan, allow each user to split the cost of the plan, but add a warning that if someone decides to stop paying, then the one who made the family plan, would be responsible for paying the full cost.
4 votes -
4 votes
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Price is too high for Indian users !
Proton mail services is not made for Indian users, the average indian users salary is 250$ USD, per month or less than that so people can not afford the price for protonmail and drive
4 votes -
One time payment options to unlock more folders and filters in mail. Or a mini plan to do so for like 1 eur per month.
I suggest one time payment options to unlock more folders and filters in proton mail. Or a mini plan to do so for like 1 eur on month for more folders and filters and like 2 or 3 GB space. Thanks. The plus plan is too much for me. I don't need everything it offers. I noticed that many users have a similar opinion.
4 votes -
Mail&&Simplelogin
Make a plan for Simplelogin&&ProtonMail only.
I don't need PassPlus i already have a pwd manager. I just want those unlimited aliases.
Thanks4 votes -
Proton Visionary for Single User
I would love to support Proton by subscribing to the Visonary plan, however, I am the only one in my family that would be using it and I don't want to have to pay for 6 Family accounts.
I currently have Proton Duo (So that I have support for SMTP) and I would love access to Proton Wallet, however, having to pay almost $80AUD isn't feasible.
4 votes -
Make biometrics free across all apps
It feels weird to me that biometrics is included in the free tier on iOS, but not for the Windows Desktop app. I can imagine it has something to do with licensing costs, but I'd say that it makes a lesser user experience and makes it harder to communicate features for the free vs. the paid tier. I say make it free for all apps, regardless of the operating systems. It's something people expect to be able to use. Maybe more so on iOS, but Windows Hello is on the up and up as well.
4 votes -
Allow disabling recovery phrase nag messages
Allow a user to permanently dismiss the recovery phrase nag messages.
The web interface keeps bothering me to set a recovery phrase but I do not want to set one because I am already using a password manager to store my password. I do not see any benefit of having a recovery phrase because any circumstance that would cause me to lose my password would also cause me to lose the recovery phrase.
4 votes -
Allow Changing Original Proton mail
Please allow us to permanently delete or change the original email address used to create our Proton accounts.
Currently, adding a new email address only acts as a temporary alias, because the account automatically reverts to the original, permanent address if a paid plan expires. It would be highly beneficial if Proton could adopt a system similar to how Apple handles iCloud email addresses, allowing users to permanently delete and seamlessly replace their primary address without it being permanently tied to the account's creation.
Additionally, allowing users to change their username would be a great improvement. Thank you!
3 votes -
Include just SOME of the paid Standard Notes features with Proton Unlimited
Personally, I'd love to see the following paid Standard Notes features included with Proton Unlimited for free:
-write and edit markdown and rich text, checklists, code snippets, and more with the powerful Super note type
-create spreadsheets with advanced formulas and rich formatting
-use the web clipper to save web pages as notesI understand maybe there are contractual or financial reasons Proton can't make the ENTIRE $120 Standard Notes Professional plan included with the Proton Unlimited Plan (which ironically is the same price). But the free version of Standard Notes is really pretty rudimentary, and I'm guessing 99% of…
3 votes -
"Make the creation of files free please"
I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.
3 votes -
ideas to make Lumo+ worth it
I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.
My ideas:
Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.
Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free…
3 votes -
Allow password reset without losing all data
Allow users to configure if they want data to be encrypted in case of a password reset.
My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.
So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.
3 votes -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...3 votes
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