Accounts & payments
316 results found
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Stop locking advertised 1GB of storage behind a 15-day call to action
One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.6 votes -
Allow for an upgrade path in Google Play......
I am stuck after buying a Pass Plus subscription. No upgrade path in Google Play, no way out, no support. Contacted both Proton support and Google support. No help from either ends. Only 2 options are:
1. Wait until my subscription expires NEXT YEAR in September PLUS another 60 day grace period they have to keep themselves linked to you as long as possible. And there's no guarantee they will even unlink themselves after waiting for OVER A YEAR! These are just fairytales.
2. Make a new account and subscribe online and pay full price and lose my current domain.…
6 votes -
Greater Clarity
I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems…
6 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.6 votes -
Allow adding a second paypal payment method or updating/deleting current
I used my Paypal account to pay for my Proton account. I updated my Paypal credentials with anonymous login. I can not either change the Paypal credentials or delete the Paypal payment method. I have to add a card to allow me to change Paypal account. This is not ideal.
Please allow Paypal information update or add a second Paypal method.
Thank you.
6 votes -
Integrate Flexa for payments
Flexa accepts many different crypto currencies and stablecoins. It's the fastest and most fraud proof payment network in the world. Their SDK can be integrated in any app or website at no cost.
6 votes -
dedicated subscription tab/page
- How about some navigation jump links at the top of the all settings page to let people know there is more on the page.
subscription options>
current subscription level>
payment methods>
credits>
gift code>
Invoices>
Notifications>
Export/Import> (or security and privacy settings page)
cancel> (or security and privacy settings page)- At the top of the dashboard, the subscription comparisons should indicate current level.
6 votes -
Authentication on https://account.proton.me/de/reauth reveals password by default
Authentication on https://account.proton.me/de/reauth or proton pass, the password is being displayed and filled by default. This should not be the case.
6 votes -
security practice or training in a safe environment
Proton has a security review page which is great. https://account.proton.me/u/0/pass/recovery
A feature allowing people to practice recovering an account in a safe space is appreciated. Then I can feel more comfortable with the process without harming my existing account.
Perhaps this could be part of an education / setup / review / training system.
6 votes -
Reactivate an account that had been deactivated due to inactivity
I signed up for ProtonMail a while ago, but I never got around to using it. Now I want to use that email address for a subscription account. How can I reactivate it?
6 votes -
VPN/alias pricing only. Dont need drive, calendar and 500 GB
How about a VPN plan for a couple of bucks. I have a plan but run free VPN and it breaks some sites. The next cheapest is around $15 CAD with a bunch of add-ons that I dont really need.
How about VPN for $3ish and get half of the servers?
Thanks Love of love from CAD.5 votes -
Separate billing cycles for products
It would be nice if not all products had the same billing cycle. For example, I have a Proton Duo plan that renews every 2 years. However, if I want to subscribe to Lumo+ it changes my Duo plan to be an annual plan and locks Lumo+ in for the whole year.
Likewise, as a Duo subscriber, if I want to add Meet Professional it adds it for both users, even though I might only want it for 1 user, and perhaps for only a month or two. We need more nuance and variations for how products are billed.
5 votes -
Offer multi-year family accounts
When I had a solo account I could enroll for 4 years straight, now that I have a family plan I can only pay once a year. I would like to show my commitment for longer (2 or 4 years or more) and get a discount. Not necessarily a lifetime membership but more than 12 months...
5 votes -
Security concern regarding the shared session between Proton Pass and Proton Mail.
Hello,
I would like to report a behavior that I find inconsistent and potentially problematic from a security perspective.
I use the Proton Pass extension in Chrome. When I initially signed in, I entered the main password for my Proton account. I then configured a PIN to lock Proton Pass, with an automatic locking delay of two minutes.
Once Proton Pass is locked, the PIN is correctly required to access the vault. However, when I open Proton Mail in the same browser, my mailbox opens immediately, without asking for either my main password or the Proton Pass PIN.
It therefore…
5 votes -
Filter inbox by identity.
I have ten email addresses on a single account, and the inbox is missing a feature that would allow me to view only the incoming mail for a specific identity. Please create a new filter for users with multiple addresses.
5 votes -
allowing business customers to regularly pay by bank transfer and add a button for that
Dear all, since business customers do not prefer recurring payments being done by credit card or PayPal, would it be possible to accept payment by bank transfer as a normal option? Currently, I have to write to your support every month, showing that I have paid my plan for the upcoming month, and proton matches my payment manually. The business suite only earns that name when business customers can pay by bank transfer. This is standard business practice.
5 votes -
Setup for catch-all and wildcard aliases with SL & PP
I would like to request support for Fastmail/Migadu-style catch-all aliases in Proton/SimpleLogin, where any email sent to
*@*.example.com—including all subdomains of a custom domain—is automatically delivered to my main mailbox (e.g., example@example.com). This would allow users to receive emails sent to any subdomain without manually creating aliases, simplifying email management while keeping full control over a custom domain.5 votes -
Allow adding payment methods for users with Apple subscriptions
Issue:
Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.
I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…
5 votes -
Multiple Account Registration
Currently, we are unable to register multiple accounts or change payment accounts. Please implement a specification change.
5 votes -
Add a Confirmation Prompt for System-Wide Password Changes
Changing a password on a single Proton service (e.g., Proton VPN) can unexpectedly change the password for all connected Proton services, including Proton Mail and Proton Pass. This can lead to users being locked out of their accounts, especially if they have not set up a recovery method.
This is particularly confusing when using an alias. A user might assume the password change only affects the specific service tied to that alias, not the entire Proton account. I experienced this firsthand; I was lucky enough to get all my data back after a reset.
5 votes
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