Accounts & payments
297 results found
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Allow users to configure an email to be sent along with granted emergency access
It would be helpful if users could store a text message to be sent to the emergency access grantee that contains further instructions. Most of the time people will have forgotten about instructions given years ago by the time they are granted access. It doesn't have to be fancy. A simple mult-line textfield would do.
5 votes -
Idea Proposal: Custom Domain as Default Address in ProtonMail
Problem:
Currently, when users add a custom domain to ProtonMail, their primary login and default email often remain as @proton.me or @pm.me.
While aliases can be set up, the Proton address cannot be fully removed, and users can’t set the custom domain as the true default identity.
This creates friction for users who want to use their own domain exclusively for both sending and receiving emails.5 votes -
Allow adding a second paypal payment method or updating/deleting current
I used my Paypal account to pay for my Proton account. I updated my Paypal credentials with anonymous login. I can not either change the Paypal credentials or delete the Paypal payment method. I have to add a card to allow me to change Paypal account. This is not ideal.
Please allow Paypal information update or add a second Paypal method.
Thank you.
5 votes -
Hiding ip address is good, in same way hiding the mobile network for police/telecom providers also
Implement in a short time, it will be a immediate feature
5 votes -
Adopt a sliding scale approach to pricing and a more flexible customizable plan building option
More flexible "choose your own adventure" style plan building. all options are given a value and you can construct a plan tailored to your needs.
example: i could have a family plan for email for 3 people with minimal features except for privacy and i could have the flexibility to pay small additional fee to upgrade storage for all accounts. or even just the option to add more storage with the free drive account for a small monthly fee would be better.
[my opinion: Ideally adding discounted plans for community groups/activists and a focus on a discount for low income…
5 votes -
security practice or training in a safe environment
Proton has a security review page which is great. https://account.proton.me/u/0/pass/recovery
A feature allowing people to practice recovering an account in a safe space is appreciated. Then I can feel more comfortable with the process without harming my existing account.
Perhaps this could be part of an education / setup / review / training system.
5 votes -
Be able to hide user name and email from ios/android app
Be able to hide user name and email from ios/android app
5 votes -
Grace period for deliquent accounts
My credit card company got swallowed up by a larger company and as a result my credit card number was changed. As a result auto-renew failed. Instead of deleting delinquent accounts perhaps put them in stasis for a month or two?
4 votes -
Increase the number of aliases
10 email aliases in Proton Mail Plus and 15 in the Unlimited account are far too few. What’s the point of paying for three domains if I can effectively only use three email addresses per domain in Proton Mail? Whether it’s Startmail, mailbox.org, or especially TutaMail, the number of aliases you can create with your own domain is significantly higher—or even unlimited—everywhere else.
I can't switch from Tuta because I only have 10 email addresses here, one of which is the Proton Login address and another is the postmaster address (elsewhere, administrative addresses like postmaster or webmaster don't count at…4 votes -
Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
4 votes -
Have a sales team that actually answers your requests
On 2 occasions I reached out about our interest for migrating to Proton for business, both times I got an answer telling me how excited you were to help us and asking for more information. I answered twice and never got any answer. Is it because we are too small of a company?
This is very disappointing, we were very interested by your solutions, but I guess we will have to find a different approach to better secure our information...4 votes -
Allow different display names for account vs email profiles
In Mail I can create multiple profiles with different display names (e.g. test@pm.me shows “Jack”, test@protonmail.com shows “Jack Frost”). That’s super useful.
But those names get pulled into my Proton account and other services (Drive, etc.). It would be great if the account could show a different display name or nickname without forcing the email profile names onto everything else.
I’d prefer to use a nickname for my Proton account, while keeping my email profiles the way I configured them.
4 votes -
App-based MFA
I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.
4 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
4 votes -
Allow adding payment methods for users with Apple subscriptions
Issue:
Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.
I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…
4 votes -
Paypal three instalments
When using Proton VPN, after starting the payment process with PayPal, I cannot find the option to pay in three instalments, even though the amount to be paid is more than €30.
In my opinion, Proton has not requested its activation. Yet, the total amount would be credited to them immediately.
I have no technical or financial issues with PayPal.
I would be happy to be proven wrong.
I urge Proton to activate it.
Thank you.Massimo
4 votes -
Single-page sign-in
I use an Onlykey for password management, 2fa, and passkeys. It'd be nice if there were the option to switch to a single-page sign-in form across platforms and services so that I could save my UN, PW, and TOTP to a single slot.
As it stands, I have to open a text document, use the Onlykey to paste my credentials, and then copy/paste them into the sign-in form. The only alternative right now is to assign the password to one slot, and the TOTP to another. I've only got 24 slots, and I resent having to use more than one…
4 votes -
Multiple Account Registration
Currently, we are unable to register multiple accounts or change payment accounts. Please implement a specification change.
4 votes -
Add a Confirmation Prompt for System-Wide Password Changes
Changing a password on a single Proton service (e.g., Proton VPN) can unexpectedly change the password for all connected Proton services, including Proton Mail and Proton Pass. This can lead to users being locked out of their accounts, especially if they have not set up a recovery method.
This is particularly confusing when using an alias. A user might assume the password change only affects the specific service tied to that alias, not the entire Proton account. I experienced this firsthand; I was lucky enough to get all my data back after a reset.
4 votes -
Account recovery with timelock (relative or absolute)
Allow to decide whether the recovery phrase can be used at any time or only after a certain period (relative or absolute). For example:
- allow to recover the account with the recovery phrase after X months of inactivity;
- allow to recover the account with the recovery phrase after timestamp X.4 votes
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