Accounts & payments
316 results found
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Auditing/logs: Generate a log entry or increment counter for any sent or received emails.
This would be a powerful tool to monitor for covertly diverted or transmitted emails. The log entry would not have to include any information about the email, just that an email was sent or received. It can be left up to the user to correlate it with their messages.
3 votes -
multi user plan in apple store
Apple and google store don't support multi user i.e family plans not there is local pricing available, given some countries have restriction to send foreign currency is it posisble to get these plans in apple or Google play store so it is easier for people to subscribe, the single user plans are allready available.
3 votes -
correct IGIC (local VAT) or VAT-free for Canary Islands
The Canary Islands are part of Spain, but not part of the EU VAT zone. Instead of VAT (IVA), the islands apply their own local indirect tax called IGIC – generally 7 %, and in many B2B cases 0 %.
This means that invoices issued to customers based in the Canary Islands must not include standard Spanish VAT. Depending on the business relationship, they should either apply IGIC or be issued without any VAT at all, following the special tax status of the islands.
Take into account that the reverse charge mechanism doesn't apply here. Canary Islands tax-Ds cannot be…3 votes -
Satispay payment option
In this time where Visa and mastercard want choose that the user can buy i propose to integrate all local payment options
3 votes -
Allow wechat pay for Proton.
So I am living in China and I do not have Paypal and anything that can be used for paying. The only thing I can use right now is Wechat payment. Can proton add a wechat pay feature where I can pay through wechat? That'll make things way easier in China where everything is restricted and not allowing me to pay for anything
3 votes -
Balancing delete account now vs have time to review the destructive action
There are tradeoffs between implement an action immediately compared to having time to review the action for security purposes.
For example, deleting an account.
Some people may want to delete the account immediately to remove any trace.
Others may want to have some notice before the account is permanently deleted to prevent any malicious account deletion requests.
Sending a notice about account deletion to recovery contacts and allowing some time to reverse or recover the account is appreciated. This will help protect against malicious account deletion and protect against mis-understandings.
3 votes -
Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.
Get all the features for free for a month. Imagine you are running a top ad. Then you will see the miracle for a month.
3 votes -
Offer a premium plan for Proton Calendar that’s separate from Mail Plus
I would like to have access to the premium features of Proton Calendar, like having more than 3 calendars, being able to customize the colors or share calendars with other accounts, but I don’t need Mail Plus. I have specific needs for my email hosting and Proton Mail Plus is not the best option for them, so I have another paid email provider. I would be happy to pay 1€ per month to access the premium features of Proton Calendar, but paying the price of Mail Plus (around 4 or 5€ per month) just to get the calendar is too…
3 votes -
default 2fa setting
Allow the user to set the default 2fa, with the effect that the default 2FA is displayed first. I use 1Password password manager. For Proton, I use both a security key and an authenticator. Proton insists on prompting for a security key and showing authenticator as an alternative. I almost never use the security key; it is my backup. But this behavior by Proton, prompting for the security key, prevents my password manager from getting me logged all of the way in automatically.
I currently have to click the authenticator tab. When I do that, my password manager takes over…
3 votes -
Forcing 2FA when signning up for email
Forcing 2FA when signing up and to make phone as 2FA ro get code to sign in or to prompt in with mobile not only 2FA authenticator.
3 votes -
2 votes
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Device support agent full time
Full time device support agent
2 votes -
INR payment and UPI / RuPay payment options for Porton product subscribers India
Currently, Indian subscribers to Proton products pay for Proton plans in EUR, USD, or CHF. This requires mandatory currency conversion and foreign transaction fees, which increase the cost of every plan.
Request: Add INR as a directly supported currency at checkout, and integrate an Indian payment gateway supporting UPI, RuPay, and net banking etc.
Proton plans seem expensive to many Indian users and Proton's customer base in India is low. Local payment support could solve this.
2 votes -
Checkout flow silently downgrades Lumo Plus → Free during plan upgrade, causing loss of chat history
During a Proton Mail Plus → Unlimited upgrade, my separate, active Lumo Plus subscription was silently cancelled without any warning or consent. My Lumo chat history disappeared immediately. I have since reverted to Mail Plus and re-subscribed to Lumo Plus, but the history has not returned. This appears to be permanent data loss caused by your checkout flow.
Nowhere in the checkout flow does Proton warn users that switching (upgrading) to the Unlimited plan will downgrade their Lumo Plus subscription to Lumo Free, nor that chats outside the 7-day window will be lost.
WHY THIS IS A BUG AND NOT…
2 votes -
Pay for Proton Services with Proton Wallet
Gonna be honest, this kinda seems like a no-brainer to me. Allow the option of deducting payment for Mail, VPN, Drive, etc from the funds in Proton Wallet automatically.
2 votes -
Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)
Option to "Remember This Device" for Hardware Security Keys (FIDO2/WebAuthn)
Description:
Please add an option to trust or fingerprint a device after a successful hardware security key login, rather than requiring it for every single login session.Under this alternative configuration, the physical security key would only be requested when a user attempts to log in from a new, unrecognized device or browser. Once the key is verified, that specific device is trusted.
To ensure the account remains highly secure, the security key should still be strictly required as a step-up authentication layer for high-risk, sensitive actions, including:
• Changing…2 votes -
new login page - don't like
Can we get the option to display both User Name and Password boxes at once in the login page?
I use Keepass to login and it used to be a matter of just pressing ctrl+v. The new login page adds several unnecessary steps to the procedure.2 votes -
Fix plan-switching/checkout for existing Plus subscribers
Currently, a subscriber holding one Plus plan (e.g., Mail Plus) cannot purchase or switch to another Plus plan (e.g., VPN Plus) through any self-service path. Checkout fails with 'email already taken' across web, promo pages, and the in-app upgrade button. This forces existing paying customers into either Unlimited (the only working flow) or a manual cancellation-and-refund dance. Please implement: (1) clear messaging when plans conflict, (2) a supported plan-switch or conversion path, (3) checkout that recognizes existing accounts instead of treating them as new signups.
2 votes -
provide a more direct link (URL) to update missing payment info
Receive Protonemailed reminder to update my subscription payment info and go to the dashboard. Not entirely useful. Why not a more direct link? e.g.,
2 votes -
Modern electronic payment methods.
Like blik.com for Poland. I don't know a single person who is still using codes from plastic card. Free plan is enough for me but sometimes i'm in mood to support Proton a little bit for the good job it is doing. But i give up when i see the payment options.
2 votes
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