297 results found

1. Exclude Proton Pass From Account Suspension

   As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
   I want to still have access to Proton Pass
   So that I am not locked out of non-proton services

   We understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to prevent email abuse, like spamming. Consider reworking the suspension to be more measured, for example only suspending specific services like mail or better yet just the ability to send email other than to proton support. Suspending access to proton pass and other services like drive, especially due to a false positive, is catastrophic for legitimate proton users; as it locks them out of critical non-proton services like online banking, government services and so forth. This is the number one reason Proton Pass cannot be relied upon; the fact that it can so easily become inaccessible and with it a user’s access to all other critical non-proton services. This is the one thing that keeps coming up when I talk to friends and family about moving to proton pass; the fact that someone always knows someone who lost access to pass, even if briefly for a day or two, and don’t want to risk migrating to pass from other password managers as a result. Personally I’ve never heard of anyone getting locked out of other password managers by the companies that provide them but with proton I’ve heard multiple times how this has happened; and then it happened to me for a few days (fortunately it had my passwords backed up in another password managers; but really I shouldn’t have to)

   As a proton user who’s account is suspended by Proton’s anti-abuse algorithm (due to a false-positive or unintentional error)
   I want to still have access to Proton Pass
   So that I am not locked out of non-proton services

   We understand the need to enforce and anti-abuse policies, especially around email; but the current anti abuse implementation is heavy handed and does not take into account that proton pass now makes up a portion of a user’s proton plan. So currently when an account suspension is done it locks all proton services including pass, when probably the goal is merely to… more

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2. Slight modification to higher tier paid plans

   For the Proton Duo and Proton Unlimited plan I suggest more chat history in lumo(I would suggest like from 2-3 months to a year) and slightly more usage, not anything crazy, but just something to differentiate them from lower tier plans

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3. Provide real robust admin capabilities for Duo and Family plans

   Currently Family and Duo plans primarily function as a consolidated billing method rather than providing robust group administration.

   When compared to other providers, these plans lack true administrative capabilities. It would be beneficial to for example have the ability to:

   • Add custom domains and create users directly within the plan, rather than relying on inviting existing Proton users first then assigning them alias for the customer domain.
   • Manage users up to the plan limit directly through the admin dashboard; avoid problems with anti-abuse algorithms where you are forced to first create free proton plan users and invite them.
   • Perform basic administrative tasks such as password resets, account recovery, locking accounts (even if they’ve been taken over).

   Implementing these features would provide a much more professional and effective management experience for group plan owners.

   Currently Family and Duo plans primarily function as a consolidated billing method rather than providing robust group administration.

   When compared to other providers, these plans lack true administrative capabilities. It would be beneficial to for example have the ability to:

   • Add custom domains and create users directly within the plan, rather than relying on inviting existing Proton users first then assigning them alias for the customer domain.
   • Manage users up to the plan limit directly through the admin dashboard; avoid problems with anti-abuse algorithms where you are forced to first create free proton plan users and invite them.
   • Perform basic… more
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4. Account Lockout & Deletion Policy

   The logic is straightforward: if 20 or more consecutive failed login attempts are detected on an account, the system automatically locks it as a security measure. Once locked, the legitimate account owner must complete an identity verification step — such as confirming via email, phone, or a backup authentication method — in order to regain access and unlock their account.
   If the account remains locked and the owner fails to verify within a configurable inactivity window (defaulting to 3 months, but adjustable by the user up to 8 months or more), the account enters a deletion process — not an instant wipe.
   Warning Notifications

   Before deletion occurs, the system sends a series of alerts to the account's registered contact (email, phone, or both):

   30 days before the deadline — first warning
   7 days before — urgent reminder
   24 hours before — final notice

   Each notification includes a direct link to the verification flow, making it easy for the owner to recover their account before time runs out.
   Grace Period After Deletion

   If the deadline passes and the account is deleted, it is not immediately permanent. A 30-day grace period begins, during which the user can still recover their account and all associated data by completing verification. Once the grace period expires, the deletion becomes hard and irreversible — all data is permanently purged from the system.

   The logic is straightforward: if 20 or more consecutive failed login attempts are detected on an account, the system automatically locks it as a security measure. Once locked, the legitimate account owner must complete an identity verification step — such as confirming via email, phone, or a backup authentication method — in order to regain access and unlock their account.
   If the account remains locked and the owner fails to verify within a configurable inactivity window (defaulting to 3 months, but adjustable by the user up to 8 months or more), the account enters a deletion process — not an… more

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5. Filter inbox by identity.

   I have ten email addresses on a single account, and the inbox is missing a feature that would allow me to view only the incoming mail for a specific identity. Please create a new filter for users with multiple addresses.

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6. Nfc

   Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.

   Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique, reusable NFC token for my primary card within the Proton Vault would be a game-changer. I'd love to know if this aligns with your future vision for financial privacy."

   Hi Proton Team, I'm a loyal user who values your commitment to privacy. However, I find myself stuck between convenience and security regarding mobile payments. I want to use NFC tap-to-pay, but I don't trust sending my primary card data to Google, and I hate creating a new virtual card for every single transaction.

   Is there any roadmap to explore a Proton-native payment token? Ideally, this would allow me to tap my phone to pay, with Proton acting as the secure intermediary that masks my real card details from merchants and Google alike. Even a feature that generates a unique,… more

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7. Dedicated Account Management Link and/or App

   Dedicated Account Management Link and/or App

   As a proton user,
   I want navigate directly to the account management section from the https://account.proton.me/apps landing page or via a dedicated mobile application
   So that I can quickly manage my account settings without the intermediate step of loading a specific service (like pass or mail) first.

   *this will save a lot of time when needing to make security and other related changes.

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8. Upgrade with overused storage

   After a few months of being on Drive plus I realized that the Mail plus plan fits me better. Proton drive drives me crazy so I am moving that to pcloud instead.
   I currently have 100 gb in my drive, all of it is photos and videos that I am unable to delete since there is no good way of doing that.
   I was unable to go directly from the drive plus to the Mail plus plan, so instead I cancelled my current plan, thinking that I could sign up on the new plan once the old ended. Now comes the funny part: I can sign up and pay for the Mail plus plan, but it doesnt seem to be activated until I reduce my storage usage to <15 gb. So they are taking my payment without delivering anything. I am currently on the free plan, considering if i should shut it down altogether and move to a more mature provider.

   After a few months of being on Drive plus I realized that the Mail plus plan fits me better. Proton drive drives me crazy so I am moving that to pcloud instead.
   I currently have 100 gb in my drive, all of it is photos and videos that I am unable to delete since there is no good way of doing that.
   I was unable to go directly from the drive plus to the Mail plus plan, so instead I cancelled my current plan, thinking that I could sign up on the new plan once the old ended. Now comes… more

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9. Allow one-time purchase for deskop app

   I understand some of your services make sense to buy on a subscription model. But why can't you make the Proton Mail desktop app (for Mac and others) available for a one-time purchase?

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10. unlimited+

    A moment ago i suggested how much the term unlimited is confusing everyone as wel las preventing extra options.

    as such i realised why not also suggest an ideea about them

    WARNING my suggestion is about new plans.

    i will highligh 3 FORMS but it must be clear it's just 1 single suggestion because otherwise i wake up my suggestion get's removed (1 suggestion rule)

    1st. the general ideea. We want more? we pay more, but we actually get more. This is like Storage plans, Lumo tokens (if you know what tokens are you know what i mean, otherwise, sorry, please read up), email domain from proton, and while i wish i could suggest more, like let's say IPs and more, i sadly will get this suggestion removed if i continue.

    Unlimited + Plus (again, i want to prove how much the "unlimited" is preventing progress)

    Let say we have the current Unlimited, and we also want more but, like i mentioned, i want more Storage space, don't need the other. OR MORE Lumo Tokens! But i also don't wish the full version (that i mentioned a moment ago, the 1st one)

    Well like this to be able to chose individual.

    this means that we get more AND, let's say i want Lumo to progress better, we paying extra = will go to pay for bills and stuff, ok, sure, but also excess is for MORE funding and more for the one i Really want so much that i am willing to pay extra! <- again, i am exagerating to make it clear how much the name is preventing similar posts.

    And the 3rd one

    U+ temporary.

    this one will be with a catch.....?

    So... let's say you use Proton drive, free, you want more storage but only for a week or so, well you get proton drive for a month only.

    well this but for the 2nd options. As in, let's say i have untilmited for a hole years, and only would need more for an extra month, well the 3rd one is really just the 1st but only for 1 month or so?

    whatever

    to not get my suggestion rejected i will try one more time

    my suggestion is an unlimited +

    1st is ALL. So it's an Unlimited 2

    2nd is current unlimited + 1 or 2 plus plus but for whole year

    3rd is 2nd but for short time for the 2nd, while a whole year for the current unlimited plan.

    EXTRA!!! The unlimited + to be allowed only for people who had unlimited plan for at least 1 year. Why? because of people who abuse. I don't know how a ++ VPN could look, but if it's access to more VPNs, that means that people who abuse vpns will have a much harder time accesing such ips, preventing websites blocking us

    A moment ago i suggested how much the term unlimited is confusing everyone as wel las preventing extra options.

    as such i realised why not also suggest an ideea about them

    WARNING my suggestion is about new plans.

    i will highligh 3 FORMS but it must be clear it's just 1 single suggestion because otherwise i wake up my suggestion get's removed (1 suggestion rule)

    1st. the general ideea. We want more? we pay more, but we actually get more. This is like Storage plans, Lumo tokens (if you know what tokens are you know what i mean, otherwise, sorry,… more

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11. Student Discount

    Worldwide 30-50% student discount for 2-year Proton Unlimited plan. As long as the already discounted price one gets for the 2-year plan is included.
    One generally gets 50% student discount for various subscriptions out there.

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12. Allow usage of Proton account for posting here

    I'm not able to post ideas here using my proton.me or protonmail.com
    If I log in with Google it works.

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13. Provide full storage consumption option

    Please remove per month storage option,allow the user to consume full limit of GB storage allotted them respectively without month or year restriction provide the unlimited for their paying money, after they reach certain storage limit even month or day or year then only provide them add on package of storage option not per month pay option istead of that pay one time get full storage option.This per month auto renewal is the reason most people create multiple ids and shifting to google emails even though proton is worlds most secured email provider. provide them plans to buy more storage.Try this and you will see a huge cusumers in upcoming days especially in India.This is my honest review im disappointed because of unused storage get losted every time.Protect sonsumers across the world

    Yours Faithfully

    ThanQ

    Please remove per month storage option,allow the user to consume full limit of GB storage allotted them respectively without month or year restriction provide the unlimited for their paying money, after they reach certain storage limit even month or day or year then only provide them add on package of storage option not per month pay option istead of that pay one time get full storage option.This per month auto renewal is the reason most people create multiple ids and shifting to google emails even though proton is worlds most secured email provider. provide them plans to buy more storage.Try… more

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14. Bulk Actions for the Spam, block, and allow lists

    Currently maintainance of these lists is tedious. Add a checkbox column before the address column in the spam block and allow lists. Once a checkbox has been clicked, a new bulk action menu appears that has a dropdown for spam, block, and allow. Add buttons for de/select all and delete all items in this new bulk action header. Also add pagination size in increments of 25.

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15. More competitive pricing

    Current payment plans are not competitive enough compared to Google plans.

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16. Family Plan for 5 family members.

    A trapped plan like your American counterpart Google.
    Lower in space Lower in Price
    Possibility to have 2 domain names coupled to mail adres
    
    This ill help to get a email adress with own name. Like Jef@connors.be and Marie@Janssens.be
    
    Lower in space Lower in Price 200GB Total 10 EURO/month
    Mid in space Mid in Price 500GB 16 EURO/month
    High in space 1TB 20 EURO/Month
    Extreme 3TB 29 EURO/month

    2 votes

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17. Modular bundles for PLUS users

    Hi, I love your services! I'm currently using Proton Mail Plus and I'd like to suggest a "Modular Bundle" system.

    It would be amazing if we could pick and choose additional services (like Proton Pass) and add them to our existing Plus plan with a loyalty discount (e.g. 40%). Currently, the jump to the Unlimited plan is quite big if someone only needs two specific services.

    Allowing us to customize our plans would be a game-changer for the community!

    Thanks for your hard work,

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18. Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them

    I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

    I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

    But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

    But I see a different way. But DO I REALLY have no choice other than to create a completely new Proton Account just to get ProtonPass Plus without having to pay for things I do not want???

    I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

    I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

    But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

    But I see a different way. But DO I REALLY have no choice other than to… more

    2 votes

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19. multi user plan in apple store

    Apple and google store don't support multi user i.e family plans not there is local pricing available, given some countries have restriction to send foreign currency is it posisble to get these plans in apple or Google play store so it is easier for people to subscribe, the single user plans are allready available.

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20. remove an email

    How can I move an email from one account to another in the Duo offer?

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