Accounts & payments
308 results found
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Stop advertising recovery options as 'Security'
Just got another mail to add recovery options to my account in order to increase 'security' or 'safety'. I don't know in which dimension adding another attack vector to the account increases account security in any way. Yes, regular users forget passwords but that doesn't mean you have to advocate for watering down account security on a mass scale, because:
- users who usually forget their passwords also squander around with recovery keys
- users who use other means of recovery (additional e-mail accounts and so on), also usually have bad account security for those recovery methods.
Please rephrase this properly and…
8 votes -
Very Expensive for disabled UK pensioner
Offer incentive of discount for loyal customers. Product is great but regretably far too expensive!
When you are a disabled pensioner in the UK, we cannot afford the high "usual" price.
You should be encouraging folk to renew, not leave.
Great product and customer service. Poor unaffordable pricing!
Why increase the "churn rate" when you already have a captive audience?8 votes -
Allow us to create other accounts with custom domains we already have tied to existing accounts
Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to…
8 votes -
Customer service phone number h
I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine
8 votes -
Military Veterans/Disabled Veterans Discount
Military Veterans or Disabled Veterans (can provide proof) should get a discount. In the USA, about 2% of our population are veterans/active/reserve etc. How can providing 2% a discount break a company?? It would actually build business!
8 votes -
Stop sponsoring politically-oriented and far-right youtube channels or content
I noticed that a far-right youtube channel is sponsored by Proton.
Please do not sponsor politically-oriented youtube channels or content !Source: https://www.youtube.com/watch?v=8aUdWFfKCog and active sponsoring link https://proton.me/vincentlapierre
7 votes -
Lifetime Family Plan
I like the idea of the lifetime plan, but what I miss is the option to "merge" several lifetime plans. Especially on the password manager, I see this as a missing feature because we currently have a family plan to be able to have shared vaults and I would love to switch everybody to a lifetime plan but then we can no longer share a vault. I find it quite unfortunate as the lifetime plan covers all the basics and would then allow ever family member to buy add-ons as needed (e.g. more storage space), but this way it limits…
7 votes -
critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes
my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.
the critical issue is that it is possible and successful.
i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.
7 votes -
Make Activity Monitoring Available for Proton Visionary Users
As a Proton Visionary user, I would greatly appreciate having access to the Activity Monitoring feature within this plan. This would allow me to track how my account is being used, see important changes that have been made, and respond quickly if any unwanted activities occur.
Including this feature in Visionary would be a valuable addition, since the plan promises the maximum limits and features available. Currently, users who rely on Activity Monitoring have to switch to a professional-tier plan—despite it offering fewer overall benefits compared to Visionary—just to get this single function.
By integrating Activity Monitoring into Visionary, advanced…
7 votes -
Suggestions for Billing and Payment Options
Dear ProtonMail Team,
I have two ideas that could make your service even more convenient for customers:
1. It would be very helpful if the billing date could be adjusted directly in the user dashboard.
2. Additionally, it would be desirable if personal accounts could also pay via direct debit, similar to what is currently available for business plans.Thank you for considering these suggestions.
Best regards
7 votes -
Lowest Cost Family Plan
Guys - I would love to purchase and support Proton, but the pricing needs to be changed up. I'm not sure where y'all are at, but not all Americans are rich. My wife and I are both teachers. We keep all our important stuff in ProtonMail for security, but we have access to M365 and Google for free, and practically no limit on space or features.
I would pay for Proton Mail - just because. If I could get everything for my family for something like $99 a year, I would do it. I think you would have a ton…
7 votes -
Create a cheaper Unlimited Lite Plan
12.99€ is a lot of money for a lot of people, but the Free plan might not be enough, so I’d really like to have a Unlimited lite plan that’s cheaper with less features
Maybe only 100gb of cloud
10 Calenders
100 Simplelogin aliases
5 VPN Users
5 Emails
That maybe priced at 7.99€ a month or 84€ per YearTo make the switch from data stealing companies easier and cheaper for a lot of people who might not be able to pay 12.99 a month/ 120€ per Year or aren’t from a first world county where it can be…
7 votes -
Multiple 2FA Devices
Proton supports setting up 2FA for logins to Proton itself which is great, however I would like the option to setup more than one 2FA device (ie. Apple Passwords, Microsoft Authenticator, Bitwarden, etc.)
7 votes -
Connecting to Proton services with 3FA
Have the ability to log in through three separate forms of identification before accessing the Proton account.
For example :
1 - the Proton password
2 - Google Authentication code (or any other tool)
3 - Proton authenticator (to be created)The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or…
7 votes -
scribe addon
that personal people for like 1 euro/month (for example) the can buy scribe addon if its not in there plan.
7 votes -
Safeguard Preferred Email on Downgrade
Safeguard Preferred Email on Downgrade
As a Paid Proton User,
I want to change my primary account username to any other active Proton alias I own,
So that my preferred email address remains the permanent, primary identifier for my account even if I downgrade to the free tier in the future.6 votes -
OAuth flow for external applications to use to access Proton services
Allow developers to implement their own apps integrated to the Proton enviroment and, through an auth flow, get the required permissions to use users accounts
Examples of implementation
Proton Drive SDK (Existing Proton Drive SDK implementation of authentication and app indentification is easily forjable and apps wth bad intentions will store user credentials)
A future Proton Mail SDK (which would allow open email clients like Thunderbird to implement Proton Mail without the need of Proton Mail Bridge)
Proton VPN SDK (An SDK where apps can tunnel requests via a Proton VPN server)
Proton Docs & Calendar SDK (SDK to develop…6 votes -
Family plan including Lumo+
I would appreciate a family plan that also includes Lumo+. Currently, I need a family plan plus four Lumo+ subscriptions to cover all of us, which exceeds my budget. Ideally, I am looking for an all-in-one family plan.
6 votes -
easier access to my account management
I'm getting confused how difficult it is to access the management of my account, to see for instance my subscription plan.
I have received an e-mail tell me my plan has been renewed and there is a link to go to a dashboard to be able to cancel or adjust my plan.
Until here everything is fine but when I click on the link I'm redirected to a web page with all the apps and no where I can access my account...
Tried a random app to see if I can access my account, selected calendar but it was the…6 votes -
Account recovery (Android App)
Add Password Reset Option Using Active Proton Mail Session
Description
Currently, Proton users who are locked out of Proton Pass but still have an active authenticated Proton Mail session can become permanently stuck in a recovery deadlock.
In my case, I am locked out of Proton Pass and unable to access my stored passwords or recovery codes. Proton Mail is the only session I still have access to. However, when attempting to change or reset my account password from Proton Mail, the system requires entering the current (old) password.
This requirement defeats the purpose of account recovery. If the user…
6 votes
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