238 results found

1. Purchase extra domains

   It was possible to purchase extra domains before the rebranding. I’d like to see that feature returned across all plans including Visionary, especially given the feature exists for business accounts.

   While I appreciate a lot of effort went into creating the current individual, family, and business plans, some of us have a lot of domains and are therefore forced to stick with less privacy friendly but more flexible email providers. Let me add as many as I need for $x per domain.

   8 votes

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2. Customer service phone number h

   I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine

   8 votes

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3. Pay in Canadian Dollars

   Allow to pay in CAD dollars.

   8 votes

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4. Military Veterans/Disabled Veterans Discount

   Military Veterans or Disabled Veterans (can provide proof) should get a discount. In the USA, about 2% of our population are veterans/active/reserve etc. How can providing 2% a discount break a company?? It would actually build business!

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5. Wero Wallet as payment method

   I really don't want to support US companies anymore. I don't want to pay with Google, Visa, Mastercard, etc.
   I also don't want to pay with cash or Bitcoin because of convinience.
   Please let us pay using Wero Wallet.

   7 votes

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6. Being able to change/replace the EXTERNAL default mail adress.

   Right now it's basically impossible to properly change / replace the primary external (non-Proton) recovery/login email address — please make it feasible.

   As of early 2026, changing the primary external email (the non-Proton address used for account recovery + alternative login) it's impossible. You have to create a new account with a new "external adress" and transfer the data from the old account. Attempt a risky manual deletion → potential lockout stress if anything goes wrong during the transition.

   Actually, the core issue isn't the technical difficulty of changing the primary external (non-Proton) recovery/login email — it's the fact that Proton effectively forces users to keep their original external recovery address for life.

   Many users switch main emails over time (old Gmail → new Outlook → iCloud → custom domain → etc.), and being effectively stuck with the original external recovery address for life feels outdated and user-hostile compared to almost every other major email provider.

   Adding this core feature would make the process safer, intentional, and actually usable — without forcing users to stay locked to an old external address forever. "Forcing" users to keep a lifetime e-mail adress goes also against the good practices of privacy and security :

   => Violates modern security hygiene principles :
   Good security practice recommends rotating all recovery methods over time — just like passwords, 2FA backup codes, recovery phone numbers, or security questions.
   A recovery email that cannot be fully replaced becomes a permanent single point of failure for the entire account.

   => Creates a lifelong privacy leak :
   The original recovery email (often an old Gmail, Yahoo, Hotmail, etc.) is frequently the one most connected to your real identity, past data breaches, advertising profiles, and cross-site tracking.
   Being unable to remove it means you are forced to maintain a privacy-compromising link to your Proton account indefinitely — the exact opposite of what a privacy-first service should do.

   => Creates a lifelong privacy leak :
   The original recovery email (often an old Gmail, Yahoo, Hotmail, etc.) is frequently the one most connected to your real identity, past data breaches, advertising profiles, and cross-site tracking.
   Being unable to remove it means you are forced to maintain a privacy-compromising link to your Proton account indefinitely — the exact opposite of what a privacy-first service should do.

   => Damages trust in a privacy-focused service :
   When a company that positions itself as the champion of privacy and security prevents users from following basic, widely accepted privacy & security recommendations, it undermines its own core message.

   In 2026, keeping a recovery email immutable for life is not just inconvenient — it is actively harmful to both privacy and security, and stands in direct contradiction with everything Proton claims to stand for. Fixing this small but critical UX pain point would make the whole experience feel much more modern and user-respecting.

   Thanks for considering this.

   Any chance this could be prioritized in a future update ? 🙏

   Appreciate all the great work otherwise! 🚀

   Right now it's basically impossible to properly change / replace the primary external (non-Proton) recovery/login email address — please make it feasible.

   As of early 2026, changing the primary external email (the non-Proton address used for account recovery + alternative login) it's impossible. You have to create a new account with a new "external adress" and transfer the data from the old account. Attempt a risky manual deletion → potential lockout stress if anything goes wrong during the transition.

   Actually, the core issue isn't the technical difficulty of changing the primary external (non-Proton) recovery/login email — it's the fact that… more

   7 votes

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7.  Proton Unlimited Lite – for everyday users

   Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

   I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
   • Proton Mail (basic inbox)
   • 20–30 GB of Proton Drive for secure document backup
   • Proton Pass for password management (including 2FA)
   • Optional family add‑on so households can share the same subscription

   The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full “Unlimited” suite advertises everything (500 GB, 10 VPN connections, crypto wallet, calendar, etc.) that most regular users will never use. By offering a streamlined “Lite” package, Proton could attract a broader audience that wants privacy without paying for features they don’t need. This would make Proton a truly viable mainstream alternative to the big U.S. providers.

   Many people are growing wary of U.S. tech giants, yet Proton is still seen as a niche solution for power users. Most of us only need a reliable email address, a modest amount of cloud storage for document backups, and strong password protection with 2FA.

   I propose a Proton Unlimited Lite plan that bundles exactly those essentials:
   • Proton Mail (basic inbox)
   • 20–30 GB of Proton Drive for secure document backup
   • Proton Pass for password management (including 2FA)
   • Optional family add‑on so households can share the same subscription

   The current “Mail Pro” tier feels over‑engineered—too many email aliases and unnecessary features—while the full… more

   7 votes

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8. Automatically re-enable other email addresses when premium account is reinstated

   Just had a very frustrating experience not receiving emails because I had a small lapse in membership and many of my email addressees remained disabled.

   7 votes

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9. Shared folders for proton drive with business plans

   Add shared Folders or a Common proton drive for all proton users within a business plan of one company.

   It would be great to have a company wide proton drive where ieach folder can have access rights for a List of users.

   7 votes

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10. Payment Plans for Individual Proton Servics (a la carte)

    It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it be nice to also have Proton VPN, multiple email addresses, etc? Sure. But this plan isn't financially feasible for everyone. Regardless of which Unlimited service it is, I imagine I’m not the only one who would benefit from this proposal. Even if the a la carte prices were slightly more than their prices in the bundled plans, this would allow users to afford the privacy-friendly services they want & give Proton some income from users like me who currently provide nothing.

    It would be nice to have the option to only pay for the Proton services you want/use. I've been using a free Proton account for years with the desire to contribute, but my financial situation hasn't allowed for this. I'm just now to the point where I could pay a couple of dollars for Proton services, and would particularly benefit from an upgraded Proton Calendar. Unfortunately, this is only available in the Proton Unlimited, which is $10USD per month even when committing to a full year. This seems quite pricy when I just want a less restricted calendar. Would it… more

    7 votes

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11. Make Activity Monitoring Available for Proton Visionary Users

    As a Proton Visionary user, I would greatly appreciate having access to the Activity Monitoring feature within this plan. This would allow me to track how my account is being used, see important changes that have been made, and respond quickly if any unwanted activities occur.

    Including this feature in Visionary would be a valuable addition, since the plan promises the maximum limits and features available. Currently, users who rely on Activity Monitoring have to switch to a professional-tier plan—despite it offering fewer overall benefits compared to Visionary—just to get this single function.

    By integrating Activity Monitoring into Visionary, advanced users could better secure their accounts and efficiently control how their subscription is utilized. This enhancement would make the Visionary plan even more attractive, especially for security-focused customers.

    As a Proton Visionary user, I would greatly appreciate having access to the Activity Monitoring feature within this plan. This would allow me to track how my account is being used, see important changes that have been made, and respond quickly if any unwanted activities occur.

    Including this feature in Visionary would be a valuable addition, since the plan promises the maximum limits and features available. Currently, users who rely on Activity Monitoring have to switch to a professional-tier plan—despite it offering fewer overall benefits compared to Visionary—just to get this single function.

    By integrating Activity Monitoring into Visionary, advanced… more

    7 votes

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12. Easier Management of Multiple Proton Accounts (with Admin/Billing Role)

    As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.

    What would help:

    The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.

    An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.

    A centralized view where I can see all active subscriptions across accounts at a glance.

    A dedicated admin/billing role, where an administrator can manage payments and invoices without the end users seeing this role. This would be particularly useful in reseller scenarios, where clients only use the product while the reseller handles all financial administration in the background.

    This would make Proton far more practical for users like me who want to bring several domains and teams over to Proton but currently face extra complexity in managing them separately.

    As a small business owner, I often manage multiple Proton accounts – for example, one for personal use and others for different projects or clients. While Proton is already a great tool, handling multiple accounts could be made a lot more convenient.

    What would help:

    The ability to link and switch between multiple Proton accounts within the same interface, without constantly logging in and out.

    An option to set different billing addresses and email contacts per account. This would be especially useful when managing subscriptions for multiple businesses or teams.

    A centralized view where I can see all active subscriptions… more

    7 votes

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13. Recovery phrases shouldn't be instant access – A safer alternative: recovery phrase + delayed access

    First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?

    Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.

    In practical terms, both a recovery phrase and a written-down master password + TOTP seed effectively reduce account security to single-factor access (1FA). Anyone in possession of either of those combinations can gain immediate access. That’s a significant security concern.

    In my opinion, the purpose of a recovery phrase should be rethought. Instead of granting immediate access, it could initiate a delayed recovery process – say, 24 hours, 48 hours, or even a week. During that time, the account owner could be notified and given the option to deny the recovery attempt.

    Basically, the security of 2FA is preserved by breaking it down into 1FA + a delayed access mechanism.

    This approach would strike a better balance between usability and security. Users still have a way to regain access if they lose credentials, but it adds a critical layer of protection against abuse.

    An added benefit is that it would make it safer to share the recovery phrase with a trusted person (e.g. in case of emergency or death), since they wouldn't be able to gain instant access.

    First of all, I don’t see the real value of the current recovery phrase. If someone securely stores their master password and TOTP seed, those already provide full access to the account – just like a recovery phrase does. So what’s the actual benefit of having a separate recovery phrase in this setup?

    Sure, I understand that a recovery phrase that bypasses 2FA is more convenient, but from a security standpoint, it's essentially the same as handing over full access – there's no meaningful distinction.

    In practical terms, both a recovery phrase and a written-down master password + TOTP seed… more

    7 votes

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14. Allow us to create other accounts with custom domains we already have tied to existing accounts

    Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to manage my email and cancel my visionary subscription.

    ADDITIONALLY, what is the point of aliases if I cannot use them to do the same thing? If I have a domain I registered solely for the purpose of making aliases for it, stopping me from making free proton accounts with the domain I bought with my own money is also insane.

    And when I say "proton accounts" I don't mean 15, or 50, or 500; I mean like 5, tops. I want a work@domain.com account I can use to separate my work passwords from my personal passwords as I don't want all of my passwords being logged in at work; but I also don't want to waste a paid sub-user slot just for something that can be accomplished with a free tier account. This is also entirely solvable by just letting us create free-tier sub users under the main account that has the domain tied to it.

    And no, this suggestion: https://protonmail.uservoice.com/forums/935538-accounts-payments/suggestions/12484953-access-the-same-custom-domain-from-multiple-proton, is not solving the problem I am suggesting a fix for.

    Having me be able to use a custom email domain for my account is cool, however, limiting what I can do with the domain that I PAID FOR, is entirely overstepping boundaries. I should be able to create a new email under my account using my custom domain, and then be able to create an entirely separate proton account using that email with my custom domain. Just because a domain is tied to one proton account should not stop it from being able to create other proton accounts, all this is making me do is consider not using proton to… more

    7 votes

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15. Pricing Adjustment Request - Turkish Market

    Dear Proton Team,

    Due to the severe inflation in Turkey, upgrading my account with Euro pricing is currently unaffordable.

    I kindly request that you consider introducing Turkish Lira pricing for our market. This would significantly improve accessibility and allow more users in Turkey to subscribe to your valuable services.

    Thank you for your prompt consideration.

    Sincerely,

    Erdem

    7 votes

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16. Connecting to Proton services with 3FA

    Have the ability to log in through three separate forms of identification before accessing the Proton account.
    For example :
    1 - the Proton password
    2 - Google Authentication code (or any other tool)
    3 - Proton authenticator (to be created)

    The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or word) given by Proton Authentication and finally logs in if everything is ok.

    It takes longer to log in but (I think) it would increase security even more.

    Have the ability to log in through three separate forms of identification before accessing the Proton account.
    For example :
    1 - the Proton password
    2 - Google Authentication code (or any other tool)
    3 - Proton authenticator (to be created)

    The user initially logs in with their username and password. Then Proton asks for the 6-digit code that Google Authenticator (or other) gives. Then the user enters the 6-digit code from Google Authenticator into Proton Authentication which validates the 6-digit code and gives a code (e.g. numbers or a word) to the user. The user enters the numbers (or… more

    7 votes

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17. scribe addon

    that personal people for like 1 euro/month (for example) the can buy scribe addon if its not in there plan.

    7 votes

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18. payment by bank transfer

    Dear proton team

    I would have been a paying member from the beginning of your great service, if a one time payment would have been possible by bank transfer to a Swedish or other European bank account.

    Greetings, Bertil

    7 votes

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19. critical need of PASSKEY & 2FA (BOTH) TO SIGN IN ASAP ASAP its easy for you proton dont wait for votes

    my friend saw my both passwords (2 password mode) from behind while i was signing in to proton account, i didnt knew this until he told me and now teasing me but that's not the issue.

    the critical issue is that it is possible and successful.

    i need to SIGN IN by using PASSKEY & 2FA BOTH so that my passwords remain confidential even if someone see everything while i am signing in.

    6 votes

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20. Greater Clarity

    I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems a good many others have met the same disappointment.

    I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems… more

    6 votes

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