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326 results found

  1. Allow for an upgrade path in Google Play......

    I am stuck after buying a Pass Plus subscription. No upgrade path in Google Play, no way out, no support. Contacted both Proton support and Google support. No help from either ends. Only 2 options are:
    1. Wait until my subscription expires NEXT YEAR in September PLUS another 60 day grace period they have to keep themselves linked to you as long as possible. And there's no guarantee they will even unlink themselves after waiting for OVER A YEAR! These are just fairytales.
    2. Make a new account and subscribe online and pay full price and lose my current domain.

    …

    6 votes

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    2 comments  ·  Plans  ·  Admin →
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  2. Take Advantage of Bitwarden Increasing Prices to Provide a Pass Plus Combo

    I'm a Proton Mail Plus user. I currently use Bitwarden Premium as my password manager. I recently got an email from Bitwarden informing me that they are going to double their price. My subscription there renews in March, so I thought this would be the best time to switch to Proton Pass. However, the features I need are only available on the Pass Plus plan.

    What did I try? To subscribe to Pass Plus in addition to my current Mail Plus plan. But it isn't allowed! It's either one Plus subscription OR the Unlimited plan.

    The Unlimited plan would be…

    3 votes

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    1 comment  ·  Plans  ·  Admin →
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  3. "Make the creation of files free please"

    I really find it a shame to pay €4.99 to create files in order to keep my mailbox tidy. A classic user like me does not use other functions than those of a classic mailbox, so I think we should review the offer for basic accounts by integrating the creation of folders for free. Greetings from France.

    3 votes

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    0 comments  ·  Accounts  ·  Admin →
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  4. Pay per GB

    Pay for EXACTLY the storage that you used in a month, instead of having to bump plans with *** GB increments - and serious price increases.

    Proton uses limits to extract maximum consumer surplus and force new plans on people, when all they want is just more storage. This is just like commercial companies, and leaves a bad taste.

    The better approach is to align consumer value and producer cost : pay for what you use, with a standard cost-plus premium. It's not how you make the most money, agreed - but it is how you build a loyal user…

    112 votes

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    8 comments  ·  Payments  ·  Admin →
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  5. App-based MFA

    I like the way that Discord, Steam, Github, Apple, etc do their logins, which is by a phone app that prompts you with a notification and you have to enter the code that it says on the computer. This would be a really convenient way to log into Proton rather than having to use your phone for 2FA. Some of the apps I mentioned also do a qr code thing to log in which is super convenient as well.

    4 votes

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    0 comments  ·  Accounts  ·  Admin →
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  6. Make Activity Monitoring Available for Proton Visionary Users

    As a Proton Visionary user, I would greatly appreciate having access to the Activity Monitoring feature within this plan. This would allow me to track how my account is being used, see important changes that have been made, and respond quickly if any unwanted activities occur.

    Including this feature in Visionary would be a valuable addition, since the plan promises the maximum limits and features available. Currently, users who rely on Activity Monitoring have to switch to a professional-tier plan—despite it offering fewer overall benefits compared to Visionary—just to get this single function.

    By integrating Activity Monitoring into Visionary, advanced…

    6 votes

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    2 comments  ·  Plans  ·  Admin →
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  7. Show the Proton account creation date in the settings

    To mark the 10 years anniversary of Proton, many look back at when their accounts were created. Showing a simple "Account created on ...." on the Dashboard or Account section of the settings would be nice to keep the date in mind. Also that helps knowing when anniversary storage drops will fall! :D

    164 votes

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    1 comment  ·  Accounts  ·  Admin →
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  8. ideas to make Lumo+ worth it

    I think there are ways to make it worthwhile to fund permanent chats for free users. This is a major pain point because most people want their chat history to be permanent.

    My ideas:

    Personalize Lumo’s appearance. Some users form a bond with the AI they use, and Lumo is one of the few assistants that actually has a visual persona. Proton could turn this into a Lumo + feature, allowing users to change Lumo’s colour, add a collar, or dress it in outfits.

    Redo‑reply option. Not many users need this frequently, so it could be a premium‑only feature, or free…

    3 votes

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    0 comments  ·  Plans  ·  Admin →
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  9. Allow adding payment methods for users with Apple subscriptions

    Issue:
    Users that have an active subscription through Apple's App Store cannot add payment method in Proton Mail settings. When they click on "Add credit / debit card" they are greeted with the "Manage your subscription on Apple App Store" popup.

    While I understand why it wouldn't make much sense to have a payment method on an account that has their subscription managed by a 3rd party, I've encountered an edge case that I think would be beneficial to the <1% of users like me.

    I've cancelled my Proton subscription through my Apple Account. Now, since the Proton mail settings…

    4 votes

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    0 comments  ·  Payments  ·  Admin →
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  10. Mail Plus Family Plan – Affordable Secure Email for The Whole Family

    I love Proton’s encrypted email and want my extended family to use it, but most relatives only need a mailbox—not the full Proton suite. Paying for separate Mail Plus accounts or a bundled Family plan (which includes services we never use) is costly and cumbersome. A dedicated family plan for Mail Plus would let me sponsor and manage everyone’s accounts in one place.

    Feature Overview

    Scope: Covers only Proton Mail Plus (no VPN, Drive, Pass).
    Primary Admin: One main subscriber pays and controls member invites, removals, and billing via a simple dashboard.
    Individual Mailboxes: Each family member gets a separate, fully encrypted account with
    …
    5 votes

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  11. Family Plan for 5 family members.

    A trapped plan like your American counterpart Google.
    Lower in space Lower in Price
    Possibility to have 2 domain names coupled to mail adres

    This ill help to get a email adress with own name. Like Jef@connors.be and Marie@Janssens.be

    Lower in space Lower in Price 200GB Total 10 EURO/month
    Mid in space Mid in Price 500GB 16 EURO/month
    High in space 1TB 20 EURO/Month
    Extreme 3TB 29 EURO/month

    2 votes

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    0 comments  ·  Accounts  ·  Admin →
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  12. Allow password reset without losing all data

    Allow users to configure if they want data to be encrypted in case of a password reset.

    My data is not highly confidential or interesing to others. For me the risk of losing everything after a password reset is much higher than being compromised.

    So it would be great to be able to turn off the invalidation of the encryption keys in the event of a password reset.

    3 votes

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    0 comments  ·  Accounts  ·  Admin →
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  13. Family Plans - I have 7 people in my family - can we increase beyond 6?

    I have 7 people in my family - can we increase beyond 6?

    184 votes

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    17 comments  ·  Plans  ·  Admin →
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  14. Greater Clarity

    I have been a bit disappointed with Proton. It seemed to be perfect for me, and I thought the lowest paid subscription would cover all that I needed. I read carefully what was offered, but I soon discovered, one at a time, that I had to up the ante, so I ended up having to pay double what I had expected. That was reluctantly accepted, only for me to discover,which is not clearly stated as far as I can tell, that there is no app for Linux on Proton Drive. That is nearly a deal-breaker for me, and it seems…

    6 votes

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    1 comment  ·  Accounts  ·  Admin →
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  15. Stop locking advertised 1GB of storage behind a 15-day call to action

    One's locked at 500Mb if they don't perfom actions they might not even be able to, although the service advertised itself as 1GB no strings attached.
    It feels shady, reminds of the disgraceful practices we're trying to avoid by using Proton, & completely turned a friend off the service because they wanted a clean e-mail adress, not another source of economic pressure.

    6 votes

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    0 comments  ·  Plans  ·  Admin →
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  16. Visionary + Business Suite Plan

    I would like a combination of the Visunar plan and the business plan.
    A subscription where you can manage both features.
    I would consider it worth €150 a month for 10 users + 1 VPN IP server.
    The API key should be easier to manage.
    You should be able to delete the IP monitoring logs yourself.
    The business plan should have an admin account whose rights cannot be revoked by other admin accounts in the organization.

    I would like to test the beta features.

    6 votes

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    1 comment  ·  Plans  ·  Admin →
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  17. Customer service phone number h

    I need a contact phone number for anyone at proton its imperative I speak to a human being not a machine

    8 votes

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    29 comments  ·  Accounts  ·  Admin →
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  18. Visionary Accounts Should have access to one Dedicated VPN Server

    I want to use Dedicated gateways and would be glad to pay for one but I have to create a business account. I would like to be able to just add a dedicated gateway to my Visionary plan. I have been a visionary plan subscriber for many years

    16 votes

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    3 comments  ·  Plans  ·  Admin →
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  19. Implement passkey upgrade .wellknown for proton accounts

    This is separate from https://protonmail.uservoice.com/forums/953584-proton-pass/suggestions/48670034-automatic-passkey-upgrade as it's for proton to have this themself, rather than for proton pass to support such.
    The domains should be https://account.proton.me/ and https://account.protonvpn.com/

    Googles info on such: https://developers.google.com//identity/passkeys/developer-guides/upgrades/

    Github: https://github.com/ms-id-standards/MSIdentityStandardsExplainers/blob/main/PasskeyEndpointsWellKnownUrl/explainer.md
    and
    https://w3c.github.io/webappsec-passkey-endpoints/passkey-endpoints.html

    This would allow easier setup of more secure proton accounts, and in the future when proton pass supports such, easier passkey setup in such for proton accounts themself.

    30 votes

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    1 comment  ·  Accounts  ·  Admin →
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  20. Allow a ProtonVPN Plus User to Simply Upgrade ONE of The Included (Free) ProtonPass, ProtonDrive, or ProtonMail but NOT ALL of them

    I bought ProtonVPN Plus for 24 months. It comes with Free, but Limited ProtonPass, ProtonDrive, and ProtonMail.

    I want to upgrade to ProtonPass Plus, but I don't have any use for ProtonDrive or ProtonMail. I have been heavily invested in other solutions for many years

    But I am told that my only option to get ProtonPass Plus is to upgrade ProtonVPN Plus to a much more expensive plan and get the upgraded ProtonDrive and ProtonMail as well which I do not need or want.

    But I see a different way. But DO I REALLY have no choice other than to…

    2 votes

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