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Accounts & payments

167 results found

  1. Delete un-used email addresses.

    I have email addresses from a deleted domain. I can't delete the email addresses until I first remove all messages from each email address. The problem is I can't get into them in order to delete any messages.

    Would you please make it easier to delete old addresses.

    Many thanks for the great email service.

    76 votes
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    11 comments  ·  Accounts  ·  Admin →
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  2. SMS 2FA

    I understand this wouldn't be the choice for the most privacy-seeking users, but when one doesn't own a smartphone, the good old code sent through SMS for 2FA would be a great feature!

    Best regards,

    125 votes
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    24 comments  ·  Accounts  ·  Admin →
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  3. Recycle temporarily used/delete usernames

    Recycle usernames that were only used for a short period before being deleted.

    On a lot of websites common usernames are used up by people who sign up to try the service out and just delete the account.

    Please consider making these usernames available once again.

    175 votes
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    10 comments  ·  Accounts  ·  Admin →
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  4. Free Trial for Protonmail Premium + cleaner tutorial

    I have turned several people on to proton mail and by far the coolest feature is organizing emails based on content/delivery. If you gave a one month free trial for Protonmail Plus I'm sure all of the people I recommended protonmail to would stay with it as their primary email.

    On top of that having a walkthrough for individuals using new premium features would help with adding more long term adoption.

    11 votes
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    0 comments  ·  Plans  ·  Admin →
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  5. Paysafe cards payment option

    Totally anonymous AND easy. Simply walk into your next store - even ordinary grocery stores sell them now - and buy one. So what's keeping you from accepting paysafe cards?

    27 votes
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    1 comment  ·  Payments  ·  Admin →
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  6. Choose which identity to keep when downgrading

    Please add the feature to allow paid users to decide which identity they get to keep if they return to the free plan.

    I signed up with a protonmail.ch address but found myself mostly giving people my protonmail.com address. I want to go back to a free plan now but not being able to change my primary identity to the .com address is a problem.

    179 votes
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    4 comments  ·  Accounts  ·  Admin →
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  7. Temporarily store 2-step verification

    As it’s already (welcome) extra work to enter two passwords, could 2-step verification be implemented so that known devices would only need to be verified again every 30 days or so?

    At the moment, with 2-step verification enabled, even a page reload triggers triple authentication, which makes the added security a poor experience.

    667 votes
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    52 comments  ·  Accounts  ·  Admin →
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  8. Visionary Multi-User Support

    Instead of creating new Member within the Organisation, let us "add" People that already have an Protonmail Account to our Organisation.

    The benefit of that is, the Member will keep it's own Account even after he leaves the Organisation and the Admin/Visionary User just have to allocate the Addresses and Storage!

    Simply said: The Admin Creates the Organisation and Add Member with their existing Protonmail Address. If the Member is on a Free Plan, he will get the benefit from the Visionary User.
    When the Member leaves the Organisation, he will then fall back to the Free Plan.

    111 votes
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    8 comments  ·  Accounts  ·  Admin →
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  9. Reduce 2FA frequency

    Having to grab my phone and get a code from Authy every time I want to check my mail is a major PITA. Google only asks for your second-factor authentication

    A) every 30 days or
    B) when you use a new app to login or
    C) when you use a new machine to login

    B and C are obviously required. Now, Google's 30-day period before reauthenticating might be too long, but I think users should be able to select how often then want to be required to provide a second-factor code. Allow users to require 2FA every time if they…

    56 votes
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    3 comments  ·  Accounts  ·  Admin →
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  10. Delete (unlink) aliases from ProtonMail account

    To protect ProtonMail user privacy and anonymity, we need an option to permanently unlink (delete) aliases from ProtonMail accounts.

    Address counter can stay incremented, but the deleted identity (alias) should not be linked to the main account any more. Unlinked e-mail address should stay permanently disabled to prevent address recycling.

    A 7, 14 or 30 day deletion waiting time can be implemented to prevent spammers from abusing ProtonMail aliases.

    198 votes
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    10 comments  ·  Accounts  ·  Admin →
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  11. iDEAL payment/donation option (Netherlands)

    iDEAL is the most popular online payment system in the Netherlands (NL):
    https://en.m.wikipedia.org/wiki/IDEAL
    Please consider adding support for this method for Donation, like Wikipedia has already done.
    I don't have bitcons, err bitcoins, or PayPal.

    22 votes
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    5 comments  ·  Payments  ·  Admin →
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  12. Wrong password limit

    I suggest to add incorrect password limits.

    a) For IP - eg. 5 incorrect passwords in 20 minuts from one IP will block logging in to ANY account from that IP for eg. 30 minutes.
    b) For account (configurable in account settings) - X incorrect passwords in Y minutes/hours will block logging in from ANY IP not added to whitelist (in account settings) for Z minutes/hours and send notification to recovery email.

    c) After successful login show warning if there were any login attemps (invalid password).

    221 votes
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    2 comments  ·  Accounts  ·  Admin →
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  13. Custom plans - make your own bundle (add-ons)

    Instead of having a Plus, with a fixed number of custom domains and adresses, let users build their own paid plan.
    Some may only want more space, without the other extras, or something else

    305 votes
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    26 comments  ·  Plans  ·  Admin →
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  14. Change Username

    Right now if I sign up as username@protonmail.com, there's no way to change it, for instance to user.name@protonmail.com. Even though u.serna.me@protonmail.com and use.rname+change@protonmail.com already goes to username@protonmail.com.

    Seems like we should be able to change this if we like!

    29 votes
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    8 comments  ·  Accounts  ·  Admin →
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  15. DASH payment option

    Hi,
    I would like to pay with dash. It is the only cryptocurrency with instant payments. They are having lot of inovations implemented and lot of things will be in near future.

    Please alow us using the most decentralized currency for payments for donations and other stuff on protonmail service.

    404 votes
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    27 comments  ·  Payments  ·  Admin →
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  16. SSO support

    Allow employees to login using central user repository such as AD or OneLogin, typically using SAML.

    32 votes
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    2 comments  ·  Accounts  ·  Admin →
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  17. Add security questions

    You can add security questions on resetting password - after clicking link sent to recovery email, before you can enter new password, you should answer two (or three) security questions.

    This will be additional security for resetting password.

    162 votes
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    8 comments  ·  Accounts  ·  Admin →
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    At this point, security questions have been shown to not be an effective way to validate a users identity. At this time the recovery email address is our sole means of identifying users ownership of an account.

  18. Allow login username to be different from email and aliases

    You can effectively make your login username a barrier from even giving hackers a starting point to get into your account. Since with this feature they would need to know your username first. This should squash any determine hacker and allow great protection to long term protonmail accounts for years to come. Thoughts of "working on hacking this account may take time" is diminished wouldnt ya say?

    395 votes
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    35 comments  ·  Accounts  ·  Admin →
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  19. Put a country flag in security log entries

    The security log fails to give the user a clear idea of who logged in. Just by the time and some ip adress it's difficult to distinguish me from a hacker.
    Therefore, I propose there is a country flag in the security log entries. This way I can just take a quick look at the logs and if somehow someone in say cuba, china, russia whatever logged in, I know for sure that wasn't me.
    Now obviously a hacker would use Tor or some other form of proxy but that proxy would still most likely be located in some other…

    98 votes
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    Under review  ·  9 comments  ·  Accounts  ·  Admin →
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  20. Remove the .ch domain

    All accounts ProtonMail bring by default the domain .ch and .com

    We don't all live in Switzerland

    So we don't want to have there the domain .ch

    284 votes
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    Under review  ·  67 comments  ·  Accounts  ·  Admin →
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