Accounts & payments
249 results found
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Forgotten password options vulnerability
I clicked the "forgot password" option on the sign in page to test. After entering my email, it immediately prompted for a 12 word phrase.
Immediately prompting for the phrase gives an attacker performing reconnaissance valuable information.
All 3 options should be selectable regardless of which have been configured. This allows security through obfuscation. As the screenshots in this link show https://proton.me/support/reset-password
This is for a situation where someone who knows my alternate email or phone number and tries to use them. If I haven't enabled them as options, it would be also good to then get a notification about…
29 votes -
Purchase multiple plans under 1 account
I currently have a Proton Business plan with x users. However, not all users require all the features that come with Proton business, and I would like to purchase a Mail Essentials plan. I cannot do this for some reason.
I would like the ability to purchase different tiers of plans under the same account.
70 votes -
Mail Plus plan with shared domain
Sharing a domain among several people is now very expensive.
The Mail Plus plan is more than enough for most people, but sharing a domain is not possible with it. The cheapest plan for sharing a domain is Mail Essentials which is almost double the price of Mail Plus. That is a lot.
I suggest adding one of these options:
1. Add domain sharing to Mail Plus
2. Make an affordable "bare essentials" family plan
3. Add domain sharing as a paid add-on feature33 votes -
customer benefit for existing clients
there should be a plan for existing clients...for example you pay the full price year 1....year 2 5% discount....year 3 another 3% discount in addition to the 5% of the year 2 ...
146 votes -
New payment methods for Brazilians
Perform the integration of a Brazilian payment system to facilitate payment and not require an international credit card, they could use, for example, the payment gateway of the companies Cielo, Rede, Stone, GetNet, Mercado Pago, in addition to PIX (cash payment, has instant confirmation in less than 10 seconds) and Boleto (confirmation within 3 days).
I open this suggestion because I recently had my account suspended for a few days due to difficulties in making my payment with cards issued in Brazil (National and International debit and credit) and I also faced difficulties when trying to pay with PayPal, for…19 votes -
There could be more cryptocurrency options
Users can already pay by Bitcoin. However Bitcoin isn't the most private nor cheapest cryptocurrency to use. I suggest Proton paid plans could be paid with other cryptocurrencies such as Monero, Litecoin, Etherium and Bitcoin Cash.
102 votes -
Add 3 additional custom domains for EACH family member on family plan
The Family Plan looks like it will become a good option for many in the future, especially once Pass Vault sharing is integrated.
However, the big glaring omission is that the custom domains do not go up for family plans.
Each of my family has their own unique domain, and I want to be able to capture that so they can retain their own unique email domains...
Each member should get an additional 3 custom domains options just like the primary account.
All of the other metrics go up with a family plan except for the custom domains, so this…
30 votes -
Long Plans
You should offer Life Long Plans
137 votes -
Large family plan
Hi,
I currently administer a domain for my extended family (50 members) and we are on the free services from google and have enjoyed their services for 15 years+.
I would really like to switch to Proton, but find no plan that fits.
I would love to see a plan for "Large Families", that could go up to 50 members and i believe it could still be done within the 3TB of space in the current family plan.
If it could be done at the same price as well, it would be great, as USD19 per month is still quite…40 votes -
Set Automatic Account Deletion
Ensure our Proton account is deleted after die or very long period logout.
46 votes -
Advanced Securitiy Logs
I want an advanced version of the current "Security Logs".
This is different from the "Enable advanced logs" option.What I want to see in this log is (by column order):
- UTC/My location based time and date that follows the ISO 8601 format
- IP Address (Also an indication of if the IP is home/VPN/ProtonVPN/Tor/Proxy, etc.)
- Country/City name
- App Name (With detailed info. Web version should specify the device OS and browser type. Android and iOS version should also specify the version and etc.)
- App Version
- A detailed version of the event
- Filter result
This log system should also have features…
23 votes -
loggin account
Hey, when I'm at work, I prefer not to enter my password and username every time I log in, and I also don't want the browsers to remember that information. Since my company has control over my computer, it would be really convenient for everyone, including myself, to have a QR code login feature on the web that can be scanned from a phone app, similar to what Binance offers. It's a simple and more secure method. I hope this feature becomes available soon! Goodbye.
21 votes -
Paid plans should provide option to hide promotional ads
Option to hide promotions / ads for proton. Would probably need to be a paid feature. For me the main appeal of protonmail is the lack of ads based on by my emails, lack of calendar events auto created based on my emails, and lack of ads in the interface. I consider the button that says "Get Proton Family" to be an ad.
261 votes -
1 custom domain for each member of family plan
Hi Proton team,
It you be really nice to have 1 custom domain enabled for each member of the family plan !
Thank you,
Florent36 votes -
Military Veterans/Disabled Veterans Discount
Military Veterans or Disabled Veterans (can provide proof) should get a discount. In the USA, about 2% of our population are veterans/active/reserve etc. How can providing 2% a discount break a company?? It would actually build business!
8 votes -
Family Plan for Mail and VPN with Parental Control
As everyone is already asking for a Family plan I don't have to repeat this. I would be up for a Familyplan including VPN and then add a Parental Control function. Changes needed:
- Family plan for up to 6 Persons 2 of those are "Grown Ups" and 4 are Child-Accounts
- VPN Client that can be forced and not turned off for the Child-Accounts
- Family filter or at least Surf-report for Parents of the Child VPN Access
- Family Filter or Report for Child Mail AccountsI really like Proton and its Plans and think this would be…
43 votes -
I request support for the Brazilian currency the real (BRL)
I request support for the Brazilian currency the real (BRL)
15 votes -
Add users-Family Plan-Shared Plan
Ability to add users to your individual paid account and manage them like business accounts with each one having their own login. But limits(I.e. storage, aliases, VPN) are shared between all accounts instead of each new account getting additional limits. Admin can move/allocate limits between accounts under the main account/plan.
Each additional user would add $1-$2 each.
11 votes -
Unlimited accounts for catch-all email addresses
I am a premium paying member of proton mail who uses a catch-all email domain.
I use many prefixes such as:
moving@address.com
apartment@address.com
work@address.com
personal@address.com
name@address.com
etc.In order to send email from these addresses, I must have accounts for them. This is very annoying as I have to repeatedly create and delete these accounts in order to stay under the 15 account limit.
On my own domain, I should have unlimited addresses.
This would very helpful and would solve one of my biggest annoyances with proton.
82 votes -
Log in to Proton Account with FIDO2 / WebAuthn ( Passkeys / Passwordless )
With the rise in account takeover, password breaches, and the complexity of managing hundreds if not thousands of account credentials and their MFA, a better solution is needed that simplifies and offer bullet-proof protection against phishing and account takeover attacks.
Many services like 1Password, Yubico/Yubikey, and Apple offer the ability to generate and securely store passkeys that can then be used to authenticate to services that support WebAuthn/FIDO2. I strongly recommend that ProtonMail, ProtonVPN, ProtonDrive, ProtonCalendar, etc. to support passwordless/passkeys in the near future to stay on top of security and ensure that its customers are properly protecting their accounts.
…
362 votes
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